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Datadog pros and cons

Vendor: Datadog

4.3 out of 5

203 reviews
97% willing to recommend

Pros & Cons summary

Datadog offers sharable dashboards, extensive integrations, and centralized data management, consolidating logs and performance metrics to improve operational efficiency. Real-time support and alert systems enhance incident response time. Despite high pricing and delayed data updates affecting usability, users appreciate flexible alerting and reporting. Customers desire more granular control over dashboard sharing, data query flexibility, and better integration with external applications. The complexity of its pricing model remains a concern.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Datadog empowers platform engineers with a powerful and easy-to-use monitoring system and eliminates the need to manage their own monitoring infrastructure.

Datadog's seamless integration capabilities with numerous service providers simplify the monitoring processes and are valuable for root cause analysis.

The flexibility and scalability of Datadog allow for integration with a wide range of systems and services, providing comprehensive monitoring capabilities.

Datadog's observability features aid in proactive incident management, offering visibility into applications and cloud platforms to streamline operations.

The integration of application performance monitoring (APM), synthetic testing, and real user monitoring supports quick issue detection and resolution.

CONS

Technical support for Datadog can be slow or provide incorrect answers at times, resulting in unanswered queries and the need for follow-up.

Datadog's pricing model is complex and outdated, lacking modular options, leading to high costs and difficulty justifying expenses.

The onboarding process for new users is challenging, with a steep learning curve and overwhelming feature set.

Datadog lacks consistency in APIs, which impacts integration and the overall experience with the platform.

The platform could benefit from better AI and ML integration for enhanced monitoring capabilities and notifications.

Datadog Pros review quotes

CW

QA Engineer at Townsquare Interactive

Oct 17, 2025

Datadog has impacted our organization positively in a major way because not even just as a QA engineer having access to the real-time replay, but just as a team, all of us being able to access this data and see what parts of our system are causing the most errors or resulting in the most frustration with users.

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LM

Applications Web Services Technical Engineer at Ace Hardware

Oct 16, 2025

Datadog has positively impacted my organization by helping us make our web portals more efficient, and as we get the agent installed on more devices, it's really provided us visibility that we haven't had in my entire career with Ace Hardware.

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Manager, System at Visma

Sep 19, 2024

The agents feature in Datadog stands out as a valuable asset within our organization due to its robust functionality, versatility, and role in providing comprehensive monitoring and observability capabilities.

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Site Reliability Engineer at Grainger

Oct 17, 2025

Our teams use Datadog more than they used their old observability tool—they're more production-aware, conscious of how their changes are impacting customers, how the changes they make to their application speed up or slow down their app, and the overall request flow.

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Thomas Harrison

Systems Administrator at Townsquare Interactive

Oct 16, 2025

Datadog's visibility and debugging features help me day-to-day; specifically, we had an application that was throwing a bunch of errors causing an issue in our production database, and using Datadog, we were able to immediately isolate the error and plan around it.

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reviewer1494894

Senior Manager, Site Reliability Engineering at Extra Space Storage

Jan 30, 2021

Datadog has given us near-live visibility across our entire cloud platform.

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BH

Principal Enterprise Systems Engineer at a healthcare company with 10,001+ employees

Feb 19, 2021

I like that you can build out a dashboard pretty quickly. There are some things that come out of the box that you don't really need to do, which is great because they're default settings.

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MI

Site Reliability Engineer at a computer software company with 201-500 employees

Dec 4, 2018

Their interface is probably one of the easiest things to use because it lets non-developers and non-engineers quickly get access to metrics and pull business value out of them. We could put together dashboards and give it to people who are non-technical, then they can see the state of the world.

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reviewer2767335

S30334808 Software Engineer II at a wholesaler/distributor with 10,001+ employees

Oct 16, 2025

Datadog has impacted my organization positively as this is our main observability tool when it comes to monitoring services, traces, and all resources within key services.

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Senior Custom Software Development Consultant at Calabrio

Oct 16, 2025

Datadog has impacted our organization positively because the general feeling is that it's superior to the ELK stack that we used to use, being significantly faster in searching and filtering the information down, as well as providing links to our search criteria that our development teams and cloud operations teams can use to look at the same problems without having to set up their own search and filter criteria.

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Datadog Cons review quotes

CW

QA Engineer at Townsquare Interactive

Oct 17, 2025

Datadog probably didn't save me a ton of time because there are so many replay videos that I had to sort through in order to find the particular sales reps that I'm looking for for our beta test group.

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LM

Applications Web Services Technical Engineer at Ace Hardware

Oct 16, 2025

Other than being restricted by cost, Datadog's scalability has been a little bit of a challenge to do the initial installation of the agent.

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Manager, System at Visma

Sep 19, 2024

Presently, the billing CSV reports provide insights into billing-related information yet are somewhat limited in functionality, typically offering reports with only three columns.

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Free Report: Datadog Reviews and More

Learn what your peers think about Datadog. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.

870,623 professionals have used our research since 2012.

Site Reliability Engineer at Grainger

Oct 17, 2025

Datadog has become significantly slower over the last year. They could improve performance at the risk of slowing down feature work.

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Thomas Harrison

Systems Administrator at Townsquare Interactive

Oct 16, 2025

The largest pain point we've had with Datadog to this point was onboarding.

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reviewer1494894

Senior Manager, Site Reliability Engineering at Extra Space Storage

Jan 30, 2021

We have recently had a number of issues with stability and delays on logging, monitoring, metric evaluation, and alerts.

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BH

Principal Enterprise Systems Engineer at a healthcare company with 10,001+ employees

Feb 19, 2021

I think better access to their engineers when we have a problem could be better.

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MI

Site Reliability Engineer at a computer software company with 201-500 employees

Dec 4, 2018

The way data is represented can be limiting. When I first tried it out a long time ago, you could graph a metric and another metric, and they'd overlay, but you couldn't take the ratio between the two.

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reviewer2767335

S30334808 Software Engineer II at a wholesaler/distributor with 10,001+ employees

Oct 16, 2025

In my experience, Datadog is stable, though there's typically at least one or two incidents per week.

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Senior Custom Software Development Consultant at Calabrio

Oct 16, 2025

The hardest thing we experience is just training people on what to search for when identifying a problem in Datadog, and having some additional training that might be easily accessible would probably be a benefit.

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