CA App Synthetic Monitor vs New Relic comparison

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CA App Synthetic Monitor

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Executive SummaryUpdated on Jul 24, 2024

New Relic and CA App Synthetic Monitor are two leading products in application performance monitoring. Users prefer New Relic for its versatility and integration, but CA App Synthetic Monitor excels in specific feature performance and cost efficiency.

Features: New Relic offers comprehensive monitoring capabilities, detailed analytics, and real-time insights. CA App Synthetic Monitor provides accurate synthetic transaction monitoring and a robust alerting system. New Relic takes a holistic approach, while CA App Synthetic Monitor focuses on precision and synthetic transaction reliability.

Room for Improvement: Users suggest New Relic could reduce configuration complexity and improve performance lags. CA App Synthetic Monitor's interface could be more intuitive, and it has occasional integration issues with other systems. New Relic's complexity may hinder some users, while CA App Synthetic Monitor's integration challenges are a potential drawback.

Ease of Deployment and Customer Service: New Relic has a quick deployment process and responsive customer service. CA App Synthetic Monitor also offers swift deployment and reliable customer support, but ongoing maintenance can be demanding. Users favor New Relic's customer service for quicker resolution times.

Pricing and ROI: New Relic's pricing is premium, with users reporting high ROI due to its extensive feature set. CA App Synthetic Monitor is more cost-effective, offering significant ROI through targeted capabilities. Users find New Relic’s higher cost justified by its comprehensive features, while CA App Synthetic Monitor's pricing appeals to those seeking cost efficiency.

To learn more, read our detailed CA App Synthetic Monitor vs. New Relic Report (Updated: September 2026).

CA App Synthetic Monitor vs. New Relic

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Helped 915,341 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CA App Synthetic Monitor

Ranking in Application Performance Monitoring (APM) and Observability

74th

Average Rating

7.0

Reviews Sentiment

5.9

Number of Reviews

Ranking in other categories

No ranking in other categories

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (5th)

Mindshare comparison

As of October 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of CA App Synthetic Monitor is 0.6%, up from 0.3% compared to the previous year. The mindshare of New Relic is 3.7%, down from 5.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
New Relic	3.7%
CA App Synthetic Monitor	0.6%
Other	95.7%

Application Performance Monitoring (APM) and Observability

Featured Reviews

reviewer2286675

System Administrator at a tech services company with 11-50 employees

A reliable solution for SSL offloading and to encrypt outside traffic

If you are responsible for monitoring the logs in F5, it isn't very easy. The format is complicated compared to different vendors. For example, Fortinet and Cisco have feasible formats for sending and fetching logs. Suppose I'm monitoring the logs and everything, and when I am retrieving logs from F5, I want to know whether it is regular traffic or any abnormality is happening. The logs itself is not user-friendly. It may not give you a clear way of what's happening. You have to go through different websites and work on it. You have to waste so much time on it.

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BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Each had strengths in one area or another, but CA covered the majority of our needs end-to-end."

"From our experience, it really helps managers in measuring application SLAs and viewing historical performance data."

"It is one of the things that helps DevOps work in our organization and has helped stop finger pointing."

"I feel like it’s the best-in-class, and its differentiator is aggregation and the speed at which you can query large amounts of data."

"The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."

"This is one of the best tools that I have used."

"The ease of use, the information you can get out of it from the very little things you do – you get so much out of it."

"I’ve gotten our teams to use New Relic to help them craft code that properly performs right out of the gate."

"Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort."

"New Relic positively impacts my organization by simplifying issue detection, allowing us to focus on what is important and avoid unnecessary searches."

More New Relic pros

Cons

"Pricing makes little sense. We had examples where it would be cheaper to have two basic accounts than one intermediate."

"The RBMS component is limited as you can only record using Internet Explorer."

"One issue – there is no option for live chat or phone support."

"With APM, it’s a little difficult to fit into certain infrastructure components that are very service-based which take data from one area to another."

"Sometimes we've noticed agents fail to report/respond."

"I chose a rating of 8 out of 10 because the UI requires me to dig in and find the needed traces, and it can be more user-friendly."

"Sometimes the UI feels like it is not that much user-friendly for any new user who is using New Relic."

"Raw transaction didn’t give us data that we needed."

"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."

"I think New Relic can be more simple to use because for beginners it can be more difficult to use, so I think New Relic can improve in that aspect."

More New Relic cons

Pricing and Cost Advice

Information not available

"Because of budget, we are not using the mobile app part of this tool."

"Cost is significant with a lot of extras."

"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."

"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."

"I think the pricing is reasonable."

"We're paying for the New Relic APM license annually."

"The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing."

"The price was one of the reasons we chose this solution."

More New Relic pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

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915,341 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Financial Services Firm

13%

Outsourcing Company

12%

Manufacturing Company

10%

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	79

Questions from the Community

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Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

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What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

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Product Reports

Application Performance Monitoring (APM) and Observability

Download CA App Synthetic Monitor product report

Download New Relic product report

Also Known As

CA ASM

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

CA App Synthetic Monitor provides proactive monitoring of web applications and services to ensure performance and availability. It allows businesses to identify and resolve problems before they impact users.

By simulating user interactions and analyzing application performance, CA App Synthetic Monitor enables businesses to maintain optimal service levels. This cloud-based solution offers a comprehensive view of application health through real-time monitoring and alerts, facilitating quick identification of performance bottlenecks and outages. It helps IT teams enhance user experience by predicting potential issues and optimizing resource allocation. Its flexibility and scalability cater to a range of business needs.

What are key features of CA App Synthetic Monitor?

Real-Time Monitoring: Continuous monitoring of web applications to detect issues quickly.
Global Reach: Simulate user transactions from multiple locations worldwide.
Custom Alerts: Set up customized alerts for specific performance thresholds.
Detailed Reporting: Access in-depth analysis of application performance metrics.
Scalability: Easily scalable to match growing business demands.

What benefits or ROI should users expect?

Improved User Experience: By identifying issues early, end-users encounter fewer disruptions.
Cost Efficiency: Reduces downtime-related costs through early detection and resolution.
Enhanced Reliability: Ensures application reliability and reduces service outages.
Time Saving: Automates performance checks to save time for IT teams.

Industries such as e-commerce, finance, and IT services implement CA App Synthetic Monitor to ensure their software systems remain performant under various conditions. For e-commerce, it assures checkout processes run smoothly. Financial sectors use it to guarantee secure and reliable transaction handling. IT services leverage its capabilities to maintain service level agreements, ensuring customer satisfaction in digital interactions.

Broadcom

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

Sample Customers

Lexmark

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

CA App Synthetic Monitor vs. New Relic