CA App Synthetic Monitor vs New Relic comparison

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CA App Synthetic Monitor

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Executive SummaryUpdated on Jul 24, 2024

New Relic and CA App Synthetic Monitor are two leading products in application performance monitoring. Users prefer New Relic for its versatility and integration, but CA App Synthetic Monitor excels in specific feature performance and cost efficiency.

Features: New Relic offers comprehensive monitoring capabilities, detailed analytics, and real-time insights. CA App Synthetic Monitor provides accurate synthetic transaction monitoring and a robust alerting system. New Relic takes a holistic approach, while CA App Synthetic Monitor focuses on precision and synthetic transaction reliability.

Room for Improvement: Users suggest New Relic could reduce configuration complexity and improve performance lags. CA App Synthetic Monitor's interface could be more intuitive, and it has occasional integration issues with other systems. New Relic's complexity may hinder some users, while CA App Synthetic Monitor's integration challenges are a potential drawback.

Ease of Deployment and Customer Service: New Relic has a quick deployment process and responsive customer service. CA App Synthetic Monitor also offers swift deployment and reliable customer support, but ongoing maintenance can be demanding. Users favor New Relic's customer service for quicker resolution times.

Pricing and ROI: New Relic's pricing is premium, with users reporting high ROI due to its extensive feature set. CA App Synthetic Monitor is more cost-effective, offering significant ROI through targeted capabilities. Users find New Relic’s higher cost justified by its comprehensive features, while CA App Synthetic Monitor's pricing appeals to those seeking cost efficiency.

To learn more, read our detailed CA App Synthetic Monitor vs. New Relic Report (Updated: June 2026).

CA App Synthetic Monitor vs. New Relic

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Helped 902,988 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CA App Synthetic Monitor

Ranking in Application Performance Monitoring (APM) and Observability

69th

Average Rating

7.0

Reviews Sentiment

5.9

Number of Reviews

Ranking in other categories

No ranking in other categories

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (5th)

Mindshare comparison

As of July 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of CA App Synthetic Monitor is 0.5%, up from 0.1% compared to the previous year. The mindshare of New Relic is 3.8%, down from 6.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
New Relic	3.8%
CA App Synthetic Monitor	0.5%
Other	95.7%

Application Performance Monitoring (APM) and Observability

Featured Reviews

reviewer2286675

System Administrator at a tech services company with 11-50 employees

A reliable solution for SSL offloading and to encrypt outside traffic

If you are responsible for monitoring the logs in F5, it isn't very easy. The format is complicated compared to different vendors. For example, Fortinet and Cisco have feasible formats for sending and fetching logs. Suppose I'm monitoring the logs and everything, and when I am retrieving logs from F5, I want to know whether it is regular traffic or any abnormality is happening. The logs itself is not user-friendly. It may not give you a clear way of what's happening. You have to go through different websites and work on it. You have to waste so much time on it.

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BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"From our experience, it really helps managers in measuring application SLAs and viewing historical performance data."

"Each had strengths in one area or another, but CA covered the majority of our needs end-to-end."

"One valuable feature is that the synthetic alert stays open until the issue is resolved. You can actually monitor whether your system is back up."

"The most valuable feature of New Relic is its ease of use."

"Working with the solution is very easy; it's user-friendly and overall it's a good product from what we have evaluated."

"As a QA manager, it helps me to know exactly where to focus our attentions because we can pinpoint specifically where there may be issues -- where geographically, which browsers, which browser versions, and other very granular details."

"It’s just so easy to set up and use with little training, the barrier to entry is extremely low and it adds a high-value."

"In my experience, New Relic is one of the best APM tools."

"It’s been helpful to get a unified understanding of how our application is being used, usage patterns, etc. We get a shared organizational understanding."

"Previously, without a monitoring solution, a developer could potentially spend a day working on a feature or a bug to try and resolve an issue, but now, with monitoring in place, we can understand if a customer is actually hitting this bug, how often they are hitting it, and how much frustration they are dealing with on a day-by-day basis, then reprioritize our tasks."

More New Relic pros

Cons

"The RBMS component is limited as you can only record using Internet Explorer."

"Pricing makes little sense. We had examples where it would be cheaper to have two basic accounts than one intermediate."

"The only limitation we experience is with Insights query limit of 1,000 transactions."

"One issue – there is no option for live chat or phone support."

"When you look at disk monitoring, it would be cool to see which folders are gobbling most space, so that when we get a full-disk alert, we can go into our servers to purge that without downloading a separate tool to see what’s contending for hard disk space."

"One of the things that our enterprise actually had a challenge with was the licensing structure for New Relic."

"The one thing I really wanted to see was to getting more granular with the data, which may be coming in Insights."

"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop."

"It would have been great had it provided thread-dump analysis and a few additional JVM-related stats."

"Errors insights have room for improvement especially error analysis part which is somewhat less compared to similar tool Splunk."

More New Relic cons

Pricing and Cost Advice

Information not available

"The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing."

"The price of New Relic could improve. It is expensive."

"I think the pricing is reasonable."

"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."

"Cost is significant with a lot of extras."

"I loved this product, but we can no longer afford it, so we dropped it."

"The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers."

"This is an expensive product."

More New Relic pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

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902,988 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Financial Services Firm

14%

Manufacturing Company

Computer Software Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	79

Questions from the Community

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Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What needs improvement with New Relic Insights?

While I appreciate many aspects of New Relic, I believe the product could improve in some areas—specifically, some advanced capabilities can have a learning curve for new users, and the licensing a...

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What is your primary use case for New Relic Insights?

Since I'm a performance engineer, I typically use New Relic day-to-day for investigating any performance bottlenecks identified during our performance testing of any application. I look at the resu...

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Product Reports

Application Performance Monitoring (APM) and Observability

Download CA App Synthetic Monitor product report

Download New Relic product report

Also Known As

CA ASM

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

CA App Synthetic Monitor provides proactive monitoring of web applications and services to ensure performance and availability. It allows businesses to identify and resolve problems before they impact users.

By simulating user interactions and analyzing application performance, CA App Synthetic Monitor enables businesses to maintain optimal service levels. This cloud-based solution offers a comprehensive view of application health through real-time monitoring and alerts, facilitating quick identification of performance bottlenecks and outages. It helps IT teams enhance user experience by predicting potential issues and optimizing resource allocation. Its flexibility and scalability cater to a range of business needs.

What are key features of CA App Synthetic Monitor?

Real-Time Monitoring: Continuous monitoring of web applications to detect issues quickly.
Global Reach: Simulate user transactions from multiple locations worldwide.
Custom Alerts: Set up customized alerts for specific performance thresholds.
Detailed Reporting: Access in-depth analysis of application performance metrics.
Scalability: Easily scalable to match growing business demands.

What benefits or ROI should users expect?

Improved User Experience: By identifying issues early, end-users encounter fewer disruptions.
Cost Efficiency: Reduces downtime-related costs through early detection and resolution.
Enhanced Reliability: Ensures application reliability and reduces service outages.
Time Saving: Automates performance checks to save time for IT teams.

Industries such as e-commerce, finance, and IT services implement CA App Synthetic Monitor to ensure their software systems remain performant under various conditions. For e-commerce, it assures checkout processes run smoothly. Financial sectors use it to guarantee secure and reliable transaction handling. IT services leverage its capabilities to maintain service level agreements, ensuring customer satisfaction in digital interactions.

Broadcom

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

Sample Customers

Lexmark

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

CA App Synthetic Monitor vs. New Relic