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Box vs IBM FileNet vs OpenText Documentum Content Management comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

As of April 2026, in the Enterprise Content Management category, the mindshare of Box is 3.7%, down from 3.8% compared to the previous year. The mindshare of IBM FileNet is 6.0%, down from 10.4% compared to the previous year. The mindshare of OpenText Documentum Content Management is 7.1%, down from 12.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management Mindshare Distribution
ProductMindshare (%)
IBM FileNet6.0%
OpenText Documentum Content Management7.1%
Box3.7%
Other83.2%
Enterprise Content Management
 

Featured Reviews

Ahmed Rashad - PeerSpot reviewer
Senior Projects Manager at Tech-hub
Team collaboration has improved through shared access and real-time synchronization
I find the synchronization feature most valuable in Box. When I use multiple devices, it syncs them together and gives excellent results. I can assess the benefits of Box's file sharing. Box's integration with third-party apps is valuable, especially with Outlook. Box has helped my team's productivity by being very helpful with team collaboration when we are sharing certain shared documents between us. I mostly value Box's automation capabilities. They have helped optimize my business processes by saving time for sharing or sending files between the team. This gives us a shared workspace to work together on the same document or the same ideas. Box's security features have helped my organization meet compliance needs.
Shankar-Kambhampaty - PeerSpot reviewer
Consulting CTO at a tech consulting company with 1-10 employees
Business workflows have been automated and document processes are streamlined at large scale
I believe IBM FileNet could be improved or enhanced in the future, specifically the user interface development support, which, despite all the improvements, still feels from the 2010s or 2000s. The current state of the user interface development support and the ability to customize it leaves much to be desired. The backend engine, process engine, and object engine are fantastic. However, the user interface, which is required to provide an impressive experience to the user, is difficult to build. IBM will need to do something about this area. Over time, IBM has made improvements with enhancements through CP4BA and other tools, with which user interfaces can be built. But there is much more is needed. The initial setup process for IBM FileNet requires specialists. IBM FileNet is not a click-click-click deploy kind of product. It has several components that need to be installed in different versions and in a particular order. Additionally, IBM Cloud does not provide a proper experience. The problem is I cannot use IBM Cloud easily. I cannot even get a membership easily. With AWS, I just use my credit card, sign up, and I am done. With IBM Cloud, that is not how it is. They go through all validation processes, and it is a nightmare at times. There are problems around IBM FileNet, not exactly with IBM FileNet itself, but the point is that it is not a click-click-click deploy either on the cloud or on-premise. It requires specialists, and there is a big learning curve toward deploying and managing the whole infrastructure as well as the software. I communicate with the technical support of IBM frequently. I have communicated several times, and frankly, there is much to be desired on that side. When you raise a ticket, it takes 24 to 48 hours for them to respond. We live in a time where business moves at the speed of light. Twenty-four hours is a very long time. You need to be able to get technical support instantaneously. It is not like the more contemporary support models where you get turnaround in minutes, not days.
FC
Consultant In Risk Management and Performance Improvemenf at Deloitte Risk Advisory
User finds integration useful but seeks improvement in interface intuitiveness
I am satisfied with OpenText Documentum so far; it has great integration capabilities. The connection with our API and SAP is useful, as you can use their SAP interface. The key point that my company decided to go with OpenText Documentum is mostly because you can integrate it with many other tools such as Salesforce.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Being able to securely invite, share folders, do version control, and comment on files so quickly and easily without using unsecure large email attachments is a major productivity gain."
"The sharing feature, with its various permission settings, such as viewing or uploading, is convenient and helpful."
"We use Box for collaboration with files or folders, and our use is mostly for collaboration, especially on the documentation."
"Customer service is top notch with having a dedicated customer success manager assigned to the account."
"Office Integration. The full integration into the Microsoft Office products is just perfect."
"The word Box has become a verb at Morehouse College."
"We've never had a penetration. We've never had a security issue that their support didn't solve. We love their audit trail. We can know exactly when a collaborator opens. We love how you can define a collaborator."
"File and Folder sharing in the organization and outside of it."
"We shred all our paper and no longer need the cabinet space. We used to have about six to 12 inches of cabinet space per customer, which is now gone."
"Overall, it is a very good product for what we need in the company."
"FileNet is very user-friendly... We have business users using and it is quite friendly for them."
"This solution has improved our organization in terms of automation, business process management, and document control."
"Users are able to create their own content, and they can manage their own sets of tasks, to work at their own pace and get their jobs done."
"FileNet has the capabilities to meet compliance and regulatory requirements. It is very secure."
"IBM FileNet was more scalable."
"I would highly recommend it to those seeking a robust enterprise content management solution."
"It has reduced the amount of paper documents; reducing time and errors in the process."
"We use this for documentation management, as it provides possibilities for us to save documents and support the business process while doing so."
"OpenText Documentum has improved availability and performance in our organization."
"We like Documentum for its capacity and reliability."
"We primarily use it for storing documents. We host a variety of documents in OpenText Documentum. This includes raw files, analyzed files, and documents in multiple formats."
"The most valuable feature is the management."
"It has the ability to categorize and search."
"The most valuable features of this solution are the security, storage, and document search capability."
 

Cons

"Search function remove layers."
"Data privacy, regarding where to store your data: Offering several transparent(!) options (where to store my data and whether to sync back or not and where to sync) regarding the local law situations (USA, EU, Switzerland!) would increase the credibility of a US based company (after NSA ‘snooping’)."
"It could be cheaper."
"Improvements in speed - Box's high level of security impacts performance, especially when compared with other similar services."
"Data privacy, regarding where to store your data: Offering several transparent(!) options (where to store my data and whether to sync back or not and where to sync) regarding the local law situations (USA, EU, Switzerland!) would increase the credibility of a US based company (after NSA ‘snooping’)."
"If you want to delete something in Box, you have to do it manually, one by one. That was my recent experience. They might have a bulk delete, but I could not find that option. If you want to delete something, you have to go to each and every file and delete it."
"I would like to see the below additional features: Disposition features, record management and retention policies in this application."
"Integrations, the more integrations the better. Office + Outlook are great but we need more like it."
"To start with there are too many add-ons, which makes it hard for us. If they simplified the add-ons and plugins to be added to our existing systems, it would definitely help us in the future."
"If I had a concern, it would be that we are sometimes not getting to the root cause of the issues from a technical standpoint as quickly as we should."
"The solution’s pricing could be improved."
"We would like to see, in FileNet, the ability to manage video and audio."
"The current state of the user interface and the ability to customize it leaves much to be desired."
"It was complex. There were a lot of dependencies depending on the product. It had to be compatible with the Windows matching."
"It is ability to display legacy content needs improvement."
"Developers like us have an upgraded interface. That interface does not work in the process that we have today. It hangs and is not user-friendly."
"The user interface can be improved. Searching for documents is complex and should be easier."
"It needs a better UI and it should also be cloud-ready."
"Sometimes DocBroker cannot see the DocBase."
"OpenText Documentum is moving to the cloud, and I am concerned about the security aspect of it."
"The BPM side should be improved."
"The price is quite high as the licensing prices are significant."
"It can be somewhat cumbersome for the operations team since it’s not a cloud instance"
"Documentum is a very robust system. Everything can be improved, but at this time, I do not have anything in particular. If anything, they can put our software in their standard."
 

Pricing and Cost Advice

"My organization pays for the license."
"Box needs to improve with their pricing in terms of licensing costs."
"The pricing may seem steep at first, but delve into the features and you'll soon realize it is incredible value for what you get."
"I'm in Higher Ed, so we purchase through Internet2-Net+. I absolutely recommend going that route for Higher Ed customers."
"Better sign a full year's contract to get a discount."
"The more you dig, the deeper the level of tools, and the more expensive it becomes."
"Box's pricing is excellent."
"I believe Box is cheaper than SharePoint."
"For small scale industries, they allow different options. They can do open source. It is the complexity of the data security that they should think about before they choose."
"Yearly, we pay for the maintenance, which is $20,000."
"IBM FileNet is an expensive solution."
"Talking about the cost is difficult because IBM has offers that combine different products, and each of these offers has different types of licensing. IBM also has a policy that the actual price for a given customer may be very different from the stated book price. It's hard to say whether it's expensive or not."
"The platform is inexpensive."
"FileNet is quite expensive, although Documentum is expensive too."
"​There are lots of components to the product. Make sure before you invest that you know which components you need.​​"
"We use extraction. Therefore, we can see 80 to 85 percent accuracy on data extraction. This reduces the manual indexing part, which is definitely a gain on performance efficiency."
"OpenText Documentum's pricing is good."
"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."
"The product is expensive."
"The price is considered affordable now."
"OpenText Documentum has announced a new licensing model, which could be more expensive."
"It is quite an expensive product."
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Top Industries

By visitors reading reviews
Financial Services Firm
10%
Manufacturing Company
8%
Government
7%
Construction Company
6%
Financial Services Firm
16%
Government
8%
Computer Software Company
7%
Marketing Services Firm
7%
Financial Services Firm
15%
Government
10%
Manufacturing Company
8%
Energy/Utilities Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise9
Large Enterprise27
By reviewers
Company SizeCount
Small Business32
Midsize Enterprise12
Large Enterprise74
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise1
Large Enterprise28
 

Questions from the Community

What is your experience regarding pricing and costs for Box?
I found the pricing reasonable because when I was working for an IBM partner, Box was free for us. We did not go to p...
What needs improvement with Box?
I believe Box has a lot of features that put it in a good rank among the file-sharing apps. I would like to see featu...
What is your primary use case for Box?
I use Box, Delphi, and IBM FileNet. I worked for a software company as a project manager, and this experience include...
What is your experience regarding pricing and costs for IBM FileNet?
The pricing and licensing of IBM FileNet is high. We are living in a world where the minimal license from IBM costs a...
What needs improvement with IBM FileNet?
I believe IBM FileNet could be improved or enhanced in the future, specifically the user interface development suppor...
What is your primary use case for IBM FileNet?
My usual use cases for IBM FileNet involve three primary areas. The first is document management. For instance, if yo...
What do you like most about OpenText Documentum?
The most valuable feature of Documentum for our content management needs is its ability to segregate access based on ...
What needs improvement with OpenText Documentum?
The interface of OpenText Documentum could be more intuitive; sometimes it is hard to find where the information is l...
What is your primary use case for OpenText Documentum?
We are using it to archive the information about our sales.
 

Also Known As

No data available
No data available
Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform
 

Overview

 

Sample Customers

GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc
Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.
Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin
Find out what your peers are saying about Microsoft, IBM, Adobe and others in Enterprise Content Management. Updated: March 2026.
885,667 professionals have used our research since 2012.