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Box vs IBM FileNet vs OpenText Documentum Content Management comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

As of June 2026, in the Enterprise Content Management category, the mindshare of Box is 3.8%, up from 3.8% compared to the previous year. The mindshare of IBM FileNet is 5.8%, down from 9.8% compared to the previous year. The mindshare of OpenText Documentum Content Management is 6.1%, down from 12.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management Mindshare Distribution
ProductMindshare (%)
IBM FileNet5.8%
OpenText Documentum Content Management6.1%
Box3.8%
Other84.3%
Enterprise Content Management
 

Featured Reviews

Chirag Morajkar - PeerSpot reviewer
Lead Ai Tech And Tech Automation Engineer at a individual & family service with 11-50 employees
Structured cloud storage has streamlined document collaboration and automated workflows
The biggest friction point I have encountered with Box is mainly the pricing part; I think five dollars for this platform is not necessarily justified. While I have used it for integrating and using it as a cloud platform, I have not encountered any significant negative aspects. A few times, I might have faced performance issues, but I am uncertain whether that was due to the automation platform or Box itself. Overall, the only thing I could mention is that it can take a little time to understand how the integration works with Box; setup and figuring out what can and cannot be done might take some time, but other than that, I do not think anything else bothered me. One thing I would want Box to introduce to improve the platform and make it stand out even more would be incorporating AI. For example, the only way to identify documents shared in Box currently is by their names, and if those names are not precise, I can get confused. If Box had an AI feature to summarize and identify documents based on their contents, it would significantly enhance usability. AI is essential for making work easier, so that would be an excellent addition to the platform.
Shankar-Kambhampaty - PeerSpot reviewer
Consulting CTO at a tech consulting company with 1-10 employees
Business workflows have been automated and document processes are streamlined at large scale
I believe IBM FileNet could be improved or enhanced in the future, specifically the user interface development support, which, despite all the improvements, still feels from the 2010s or 2000s. The current state of the user interface development support and the ability to customize it leaves much to be desired. The backend engine, process engine, and object engine are fantastic. However, the user interface, which is required to provide an impressive experience to the user, is difficult to build. IBM will need to do something about this area. Over time, IBM has made improvements with enhancements through CP4BA and other tools, with which user interfaces can be built. But there is much more is needed. The initial setup process for IBM FileNet requires specialists. IBM FileNet is not a click-click-click deploy kind of product. It has several components that need to be installed in different versions and in a particular order. Additionally, IBM Cloud does not provide a proper experience. The problem is I cannot use IBM Cloud easily. I cannot even get a membership easily. With AWS, I just use my credit card, sign up, and I am done. With IBM Cloud, that is not how it is. They go through all validation processes, and it is a nightmare at times. There are problems around IBM FileNet, not exactly with IBM FileNet itself, but the point is that it is not a click-click-click deploy either on the cloud or on-premise. It requires specialists, and there is a big learning curve toward deploying and managing the whole infrastructure as well as the software. I communicate with the technical support of IBM frequently. I have communicated several times, and frankly, there is much to be desired on that side. When you raise a ticket, it takes 24 to 48 hours for them to respond. We live in a time where business moves at the speed of light. Twenty-four hours is a very long time. You need to be able to get technical support instantaneously. It is not like the more contemporary support models where you get turnaround in minutes, not days.
Ashish Shelar - PeerSpot reviewer
Technical Manager at IBM
Offers version control capabilities, easy to set up but highly-priced
The main thing is the cost. Most of the time, organizations move away from Documentum due to cost. It's highly-priced, and the support costs are high. Now, SharePoint and other options. Microsoft gives free licenses, so organizations mainly look for cost-effective products. The second thing is updates and patching. We patch very often, every six months or a year. We have SP1, SP2, and SP3, and then suddenly, it's moved out of support. That's the organization's main pain area. They don't want to keep investing from a storage perspective. The licensing model should be changed. The product itself is out of support. They have not considered it for AI initiatives. The new version should be on the cloud. I'm not sure if the new version of Documentum, xECM, is cloud compatible or on which cloud it is compatible, but the OpenText server itself is on a cloud, which would be beneficial to the business. And it would also be easier for migration.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of Box is security."
"We can provide controlled access to documents using the product."
"The most valuable feature of this solution is the set of security options that can be set when sharing files with a group."
"We use Box as a cloud-based storage service for our employees to share documents, such as presentations, between people, and some of our customers have many gigabytes in files and we set up shared access to them using Box."
"Our employees can access content from anywhere, no-vpn, no special apps, no extra authentications."
"The editable features and upgrading capabilities are great."
"Box is very simple and effective, so I prefer Box."
"I like the ease of use."
"If we run into problems, which is inevitable (and we run into problems all the time), we get quick responses and good solutions back from the technical support."
"A solution like FileNet has definitely improved our business."
"Stability is really good. We fairly recently upgraded a version of it and have not been having any problems. The resources seem to be really good with this version; it is a little easier to troubleshoot issues."
"I would recommend choosing IBM."
"FileNet provides a compact solution for midsized companies."
"Even a simple, straightforward approach to one-stop solution implementations, like this one, can provide significant gains in terms of accelerated job role functions and efficiencies that clients and customers really like."
"The benefit of this solution is that it provides the whole file services, given that we have a lot of content management."
"IBM FileNet supports our document management and compliance processes."
"I appreciate Documentum's scalability, allowing for vast volumes of content storage."
"OpenText Documentum has improved availability and performance in our organization."
"It has the ability to categorize and search."
"In terms of sub-products/components, the most valuable features are definitely Content Server and DFC."
"The most valuable features of this solution are the security, storage, and document search capability."
"The most valuable feature of OpenText Documentum is the versioning."
"The product is tamper-proof and enables us to return to the document source, which is helpful in legal issues."
"I am satisfied with OpenText Documentum so far; it has great integration capabilities."
 

Cons

"In future releases, there could be encryption, to have better security."
"Maturity of the enterprise security around user management."
"The integration with other products should be improved."
"Better integration with other solutions is needed."
"One thing that Box would benefit from is a records management component."
"With OneDrive, you can continuously save your files over a Box folder. That is something I wish we could have."
"I truly believe that Box should have a box consulting division which would really enable customers who do not necessarily want to work with ISVs."
"Improvements in speed - Box's high level of security impacts performance, especially when compared with other similar services."
"I would rate it higher if they improved the usability, because as a product, it went through iterations and things like that."
"In Content Navigator we want to see the ability to view different types of video... We are using HTML 5 but it's very limited... We definitely want to see support for most types of video formats in the market."
"​I would like to see the dashboard be a little bit more robust and a little more user-friendly"
"There is room for improvement in the scanning solution, Datacap. It's improving all the time. But since it's more an end-user software, the end-users are constantly improving their processes, and I believe that sometimes we're not catching up with their requirements."
"We know that they're looking at documents, but we don't know what documents they're actually going and finding the most, or where the bottlenecks might be. It would be nice if there was some interconnectivity back into Bluemix to say, "Ok, you've got a workflow problem here." That would be a neat feature moving forward because we've got a lot of users that would just say, "The system is not working." We had a few threads would get hung up because they were just constantly banging on these few documents. If that were the case, if we knew that ahead of time, then we could fix that, change the search sequences to make it more efficient. But we were blind to that until the users said it's not working."
"To start with there are too many add-ons, which makes it hard for us. If they simplified the add-ons and plugins to be added to our existing systems, it would definitely help us in the future."
"The complexity of installation can also be improved. They should re-imagine the way that they install products."
"I might give it a higher rating if it cost less; as with anything else, licensing is an issue."
"An area that needs to improve is how to reduce storage space on the AWS site."
"OpenText Documentum has a lot of scope for improvement in terms of adding some AI integrations."
"Sometimes DocBroker cannot see the DocBase."
"It can be somewhat cumbersome for the operations team since it’s not a cloud instance"
"The product needs to improve the way documents are logged together. I believe running it on the cloud or containerization will bring value to it. The tool's Time to Market and deployment cycle need to be improved. Finding suitable training materials for OpenText Documentum is also a bottleneck. If we can find the training modules easily, we can bring together people, give them quick training, and start working on the deployment. It can help with quick outputs."
"The price of Documentum could be lower. It's quite high compared to its competitors."
"It should provide more tools to help clients upgrade solutions based on Webtop."
"The user interface can be improved. Searching for documents is complex and should be easier."
 

Pricing and Cost Advice

"Box's pricing is excellent."
"A business account has a minimum of three users. If you are more than three people in-house, go for the Enterprise version. All the external users are free of charge."
"My organization pays for the license."
"The pricing may seem steep at first, but delve into the features and you'll soon realize it is incredible value for what you get."
"The more you dig, the deeper the level of tools, and the more expensive it becomes."
"I'm in Higher Ed, so we purchase through Internet2-Net+. I absolutely recommend going that route for Higher Ed customers."
"They are very price competitive when pushed. Initially, they come out with a standard list price, but they are willing to be very competitive. The Box price was pretty much equal to or lower than the Citrix price, and Box has more features."
"Box needs to improve with their pricing in terms of licensing costs."
"The tool is expensive, and I rate its pricing a ten out of ten."
"The licensing cost of FileNet is comparable."
"For small scale industries, they allow different options. They can do open source. It is the complexity of the data security that they should think about before they choose."
"Licensing costs depend on the size of the storage."
"FileNet is quite expensive, although Documentum is expensive too."
"For the medium scale or large scale, I would recommend FileNet. FileNet is free of licensing expenses, thus good for the money. It is not expensive, but worth for the money, especially for medium scale and large scale industries."
"IBM FileNet is an expensive solution."
"​There are lots of components to the product. Make sure before you invest that you know which components you need.​​"
"It is quite an expensive product."
"The product is expensive."
"The price is considered affordable now."
"OpenText Documentum's pricing is good."
"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."
"OpenText Documentum has announced a new licensing model, which could be more expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Manufacturing Company
8%
Construction Company
7%
Comms Service Provider
6%
Financial Services Firm
14%
Outsourcing Company
8%
Government
8%
Construction Company
7%
Financial Services Firm
14%
Government
10%
Manufacturing Company
9%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise10
Large Enterprise30
By reviewers
Company SizeCount
Small Business32
Midsize Enterprise12
Large Enterprise74
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise1
Large Enterprise28
 

Questions from the Community

What is your experience regarding pricing and costs for Box?
I found the pricing reasonable because when I was working for an IBM partner, Box was free for us. We did not go to p...
What needs improvement with Box?
The biggest friction point I have encountered with Box is mainly the pricing part; I think five dollars for this plat...
What is your primary use case for Box?
My main use case for Box is storing cloud content on its cloud and managing it as a collaborating platform so that I ...
What is your experience regarding pricing and costs for IBM FileNet?
The pricing and licensing of IBM FileNet is high. We are living in a world where the minimal license from IBM costs a...
What needs improvement with IBM FileNet?
I believe IBM FileNet could be improved or enhanced in the future, specifically the user interface development suppor...
What is your primary use case for IBM FileNet?
My usual use cases for IBM FileNet involve three primary areas. The first is document management. For instance, if yo...
What needs improvement with OpenText Documentum?
The interface of OpenText Documentum could be more intuitive; sometimes it is hard to find where the information is l...
What is your primary use case for OpenText Documentum?
We are using it to archive the information about our sales.
What advice do you have for others considering OpenText Documentum?
One of my colleagues has found some automation features. It is not my responsibility regarding security features; I a...
 

Also Known As

No data available
No data available
Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform
 

Overview

 

Sample Customers

GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc
Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.
Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin
Find out what your peers are saying about Microsoft, IBM, Adobe and others in Enterprise Content Management. Updated: May 2026.
899,917 professionals have used our research since 2012.