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IBM FileNet vs Oracle WebCenter comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM FileNet
Ranking in Enterprise Content Management
4th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
102
Ranking in other categories
No ranking in other categories
Oracle WebCenter
Ranking in Enterprise Content Management
17th
Average Rating
7.0
Reviews Sentiment
6.2
Number of Reviews
12
Ranking in other categories
Customer Experience Management (22nd), Web Content Management (12th), Corporate Portals (Enterprise Information Portals) (6th)
 

Mindshare comparison

As of September 2025, in the Enterprise Content Management category, the mindshare of IBM FileNet is 8.4%, down from 10.5% compared to the previous year. The mindshare of Oracle WebCenter is 1.9%, down from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management Market Share Distribution
ProductMarket Share (%)
IBM FileNet8.4%
Oracle WebCenter1.9%
Other89.7%
Enterprise Content Management
 

Featured Reviews

Emad Rizki - PeerSpot reviewer
Facilitates seamless integration for large enterprises with strong deployment capabilities
FileNet was scalable and could be implemented into big multinational organizations. However, it has become very expensive recently. Compared to low-code solutions such as Appian and outsystems, FileNet has gaps, mainly because it requires coding, which is not preferred by clients due to pricing concerns in Pakistan. We transitioned clients to cloud solutions, although FileNet has been strongly integrated with on-prem deployments.
Mehdi Hasankhan - PeerSpot reviewer
Gives me easy access, connection and compatibility with all of the Oracle products
WebCenter content access has a lot of options and flexibility. At this time, I only see one problem: in the sub-content and channels surrounding Windows 10. It only functions with Windows 7 and Windows 8. All of the operating systems in my company are up-to-date and we are using Windows 10. For whatever reason, you can't use the Oracle content on these platforms at all. This lapse is very bad for my company because I can't change the version of Word and downgrade. Maybe it is just a technical problem. But it is a lot of my problem with this solution currently.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has an excellent document storage repository, which is good at what it does."
"If we run into problems, which is inevitable (and we run into problems all the time), we get quick responses and good solutions back from the technical support."
"IBM FileNet supports our document management and compliance processes."
"The product is robust and can process a lot of documents for enterprise content management."
"Centralized our business documents."
"One of the most valuable features is FileNet's ability to capture things from the stack, from e-mail, to scanning of Excel and Word. FileNet can also convert many types of files to PDFs very easily."
"FileNet is very user-friendly... We have business users using and it is quite friendly for them."
"It has given us a whole new environment to do document management and document storage."
"It's a very scalable solution and the performance is pretty good. The scalability, in my opinion, is the biggest advantage."
"The WebCenter Content is its most valuable feature. After we update a document in WebCenter Content, it can be update automatically in our intranet."
"WebCenter's interface is very user-friendly."
"Oracle integrates well with other products to cover Big Data."
"You can move workloads in between sub-servers so that you don't overload a portion of the server."
"Integration within the solution is very good."
"A great solution for storing and searching large volumes of documents with easy access."
 

Cons

"​I would rate the technical support as medium. I do not like the login process. It is not great."
"We do have some individuals that do need to come up to speed on it technically, and the only onsite training for Case Manager is in Europe, there is not a lot of US-based training. So they have to do all their training online rather than being able to go and have a good bootcamp-style training somewhere nearby."
"I think some of the technical pieces, when implementing it ourselves, were something of a roadblock until we discovered the Concierge. Those are some things they have to work on."
"If there was more AI capability, into Watson, that would be a benefit."
"It is stable as long as you create the right environment. We have had issues at times, but just because of configuration issues."
"There are only a few products large enterprises can choose from, and it doesn't really matter which one as it often depends on the consultants and the team implementing the solution."
"Programmers have to translate user needs into IBM FileNet, which causes misinterpretations."
"In terms of functionality, what customers might be looking for is a little more in terms of native-records retention. Records Management is an add-on product. If there were just a little more of that built into the core functionality, that would be helpful."
"I would like them to add more Web 2.0 features."
"The solution should be offered in Persian. Right now, our version is in English, and there's a bit of a language barrier between the users and the product."
"Does not seem to be totally compatible with Windows 10 as of our current version."
"The speed of the backup should be enhanced."
"There are many document management systems that offer pretty much the same functionalities but at a lower price. The product as such is pretty good. However, the pricing is not comparable. They need to adjust their pricing to be more competitive on the market."
"Its functions need more stability."
"This solution needs to support translation into the Arabic language."
"WebCenter requires a lot of design effort to upload content to our regular system."
 

Pricing and Cost Advice

"It has reduced operating costs by reducing the amount of manual work needed."
"We use extraction. Therefore, we can see 80 to 85 percent accuracy on data extraction. This reduces the manual indexing part, which is definitely a gain on performance efficiency."
"The biggest issue is the cost of the FileNet, because the license cost is very high. If a customer doesn't have good technical guides that are aware of the license calculation, they will pay too much. FileNet's license calculation depends on the processor and number of users. So my advice to a new customer is to be very careful with your calculations before purchasing FileNet."
"It is still a leading ECM solution provider, however the cost to implement and maintain are higher than other solutions."
"The licensing cost of FileNet is comparable."
"The solution saves time and money. It helps us to be able to accomplish the goals of our business, as opposed to being tangled in the weeds of what we could do."
"​There are lots of components to the product. Make sure before you invest that you know which components you need.​​"
"My customers have seen ROI. There have been productivity gains, time savings gains, and things that they have been doing much more efficiently in a more modern way than they were before."
"WebCenter's pricing is on the higher side."
"The price of this solution is considered to be high; however, when speaking with Oracle, it is possible to get discounts of up to sixty percent."
"The price needs to be lowered."
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Top Industries

By visitors reading reviews
Financial Services Firm
21%
Computer Software Company
10%
Government
9%
Insurance Company
9%
Government
11%
Energy/Utilities Company
8%
Financial Services Firm
8%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business31
Midsize Enterprise12
Large Enterprise73
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise2
Large Enterprise10
 

Questions from the Community

What do you like most about IBM FileNet?
The product is robust and can process a lot of documents for enterprise content management.
What is your experience regarding pricing and costs for IBM FileNet?
From the company's perspective, the licensing cost for IBM FileNet is still affordable. Though the license cost is somewhat expensive, it remains manageable. The company rates it between 3 and 5 be...
What needs improvement with IBM FileNet?
The API provided by IBM FileNet is a very out-of-date implementation. From the beginning, we cannot use a REST API; we have to use the IBM FileNet native API, which is quite outdated.
Ask a question
Earn 20 points
 

Also Known As

No data available
WebCenter, FatWire
 

Overview

 

Sample Customers

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.
Chhattisgarh Infotech and Biotech Promotion Society, Jagran Prakashan Ltd., Standard Forwarding LLC, United Automotive Electronic Systems Co. Ltd., INSO sistemi per le infrastrutture sociali S.p.A., Helsana Versicherungen AG, ArRiyadh Development Authority, John Lewis Partnership, Arqiva, SURUGADAI EDUCATIONAL INSTITUTE, Portuguese Official Agriculture and Fisheries
Find out what your peers are saying about IBM FileNet vs. Oracle WebCenter and other solutions. Updated: September 2025.
867,497 professionals have used our research since 2012.