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IBM FileNet pros and cons

Vendor: IBM
4.1 out of 5
Badge Leader

Pros & Cons summary

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Prominent pros & cons

PROS

IBM FileNet is praised for its stability and scalability, making it suitable for both medium and large companies.
Integration capabilities with other IBM products and systems enhance its effectiveness in enterprise environments.
Users benefit from its comprehensive document management features, which improve workflow and increase productivity.
It provides robust security measures, including various encryption standards, ensuring data compliance and governance.
Technical support is highly responsive, assisting with quick solutions to any issues encountered.

CONS

IBM FileNet installation and initial setup are complex, requiring experienced resources and expertise.
The technical support response time and issue resolution need improvement, posing challenges for users.
Integration of IBM FileNet with ERP systems like SAP S/4HANA is difficult and often remains an unresolved challenge.
The pricing of IBM FileNet is high, making it an expensive tool for enterprises to implement and maintain.
The API provided by IBM FileNet is outdated, lacking modern REST API support, which complicates integration efforts.
 

IBM FileNet Pros review quotes

it_user783108 - PeerSpot reviewer
Chief Commercial Officer with 51-200 employees
Dec 12, 2017
The important features to me are that it is stable, scalable, and the integration between this platform and the other platforms is very good.
it_user840834 - PeerSpot reviewer
Enterprise ECM Program Manager at a tech services company with 201-500 employees
Mar 20, 2018
It improves the time when providing customer service to our constituents.
Solution4311 - PeerSpot reviewer
Solutions Architect at a financial services firm with 5,001-10,000 employees
Mar 20, 2018
​It is very stable and reliable.
Learn what your peers think about IBM FileNet. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,455 professionals have used our research since 2012.
it_user840870 - PeerSpot reviewer
Director of user services at a manufacturing company with 1,001-5,000 employees
Mar 20, 2018
We probably would not have seen adoption so strongly without it.
it_user841908 - PeerSpot reviewer
Project Lead Engineer at a healthcare company with 10,001+ employees
Mar 21, 2018
If we run into problems, which is inevitable (and we run into problems all the time), we get quick responses and good solutions back from the technical support.
GM
Architect For FileNet ECM at a healthcare company with 1,001-5,000 employees
Mar 21, 2018
It allows for multiple people to access content simultaneously.
it_user841941 - PeerSpot reviewer
Digitalization at a transportation company with 201-500 employees
Mar 21, 2018
The most valuable feature for me is the possibility to share and to collaborate, the possibility to connect FileNet with many other IBM products as well. It helps avoid the possibility of creating "island applications." We have an ecosystem where everything can be interconnected.
it_user842877 - PeerSpot reviewer
Principal It Operations Specialist at a manufacturing company with 1,001-5,000 employees
Mar 22, 2018
The ability to manage the content well.
it_user842880 - PeerSpot reviewer
Supervisor Of Information Security Risk at a energy/utilities company with 1,001-5,000 employees
Mar 22, 2018
The most valuable features are the interconnectivity and the collaboration. No longer do I have to wonder what system I need to go to for the data I need. I know it's in FileNet.
it_user543282 - PeerSpot reviewer
ECM Filenet Architect at a insurance company with 1,001-5,000 employees
Mar 22, 2018
The beauty is the response time. It is very good nowadays within the platform.
 

IBM FileNet Cons review quotes

it_user783108 - PeerSpot reviewer
Chief Commercial Officer with 51-200 employees
Dec 12, 2017
IBM doesn't offer new technologies every year, they offer new technologies after five years, for each release of the product.
it_user840834 - PeerSpot reviewer
Enterprise ECM Program Manager at a tech services company with 201-500 employees
Mar 20, 2018
We would like to see, in FileNet, the ability to manage video and audio.​
Solution4311 - PeerSpot reviewer
Solutions Architect at a financial services firm with 5,001-10,000 employees
Mar 20, 2018
The initial setup is complex. It is complex because there are several pieces of software that have to be installed in the right order to make it work alright.
Learn what your peers think about IBM FileNet. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,455 professionals have used our research since 2012.
it_user840870 - PeerSpot reviewer
Director of user services at a manufacturing company with 1,001-5,000 employees
Mar 20, 2018
It may be a little complex to implement and take some effort.
it_user841908 - PeerSpot reviewer
Project Lead Engineer at a healthcare company with 10,001+ employees
Mar 21, 2018
​I would like to see the dashboard be a little bit more robust and a little more user-friendly
GM
Architect For FileNet ECM at a healthcare company with 1,001-5,000 employees
Mar 21, 2018
It is stable as long as you create the right environment. We have had issues at times, but just because of configuration issues.
it_user841941 - PeerSpot reviewer
Digitalization at a transportation company with 201-500 employees
Mar 21, 2018
What I would like to see is more integration.
it_user842877 - PeerSpot reviewer
Principal It Operations Specialist at a manufacturing company with 1,001-5,000 employees
Mar 22, 2018
A little better control into the ACLs of FileNet and databases.
it_user842880 - PeerSpot reviewer
Supervisor Of Information Security Risk at a energy/utilities company with 1,001-5,000 employees
Mar 22, 2018
If there was more AI capability, into Watson, that would be a benefit.
it_user543282 - PeerSpot reviewer
ECM Filenet Architect at a insurance company with 1,001-5,000 employees
Mar 22, 2018
It was complex. There were a lot of dependencies depending on the product. It had to be compatible with the Windows matching.