BMC TrueSight and WhatsUp Gold are key players in the IT monitoring sector. BMC TrueSight excels with its comprehensive event management and integrated IT environment monitoring, while WhatsUp Gold is praised for its simplicity and effective Windows-centric network monitoring.
Features: BMC TrueSight offers an integrated monitoring approach, advanced event management, and automated root cause analysis. It also includes an extensive range of knowledge modules for broad monitoring coverage. WhatsUp Gold provides network monitoring with device discovery, NetFlow monitoring, and customizable topology mapping, making it especially beneficial for smaller setups focused on ease of use.
Room for Improvement: BMC TrueSight could improve in deployment complexity, reporting, and stability in cloud monitoring. Users also desire lighter knowledge modules and better integration with other tools. WhatsUp Gold needs better integration with other systems, more advanced monitoring for certain applications like SQL, and a more modernized user interface.
Ease of Deployment and Customer Service: BMC TrueSight requires considerable resources and expertise for deployment, often needing specialized support. In contrast, WhatsUp Gold is easier to implement, although initial user familiarization is needed. BMC's customer service receives mixed reviews, whereas WhatsUp Gold is recognized for good documentation and satisfactory technical support, despite requests for more hands-on assistance.
Pricing and ROI: BMC TrueSight is considered a premium solution with high licensing and maintenance costs. User reviews suggest that the extensive features and flexibility justify these costs, leading to reduced operational expenses through monitoring tool consolidation. WhatsUp Gold offers a straightforward and cost-effective solution for network monitoring, appealing to organizations that prefer clear pricing without extensive infrastructure demands. Users find good value despite recent price hikes, appreciating its flexible pricing model.
| Product | Market Share (%) |
|---|---|
| WhatsUp Gold | 1.1% |
| BMC TrueSight | 1.0% |
| Other | 97.9% |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 5 |
| Large Enterprise | 14 |
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?
What benefits and ROI should users seek in BMC TrueSight?
BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
Explore and manage your entire network infrastructure effortlessly with WhatsUp Gold's robust layer 2/3 discovery, creating a detailed interactive map from the edge to the cloud. Monitor devices, wireless controllers, servers, virtual machines, applications, and traffic flows across various environments. Real-time alerts ensure optimal performance, allowing you to meet or exceed SLAs. The platform offers customizable maps, dashboards, and alerts for easy network management. Quickly resolve issues with intuitive workflows, reducing Mean Time to Resolution (MTTR). WhatsUp Gold's integrated log management provides easy visibility and control of device log data, allowing monitoring, filtering, searching, and alerting on syslogs or Windows logs. Archive logs to comply with regulatory requirements and preserve historical data, all through a user-friendly interface. Streamline network monitoring and issue resolution with WhatsUp Gold, making network management efficient and hassle-free.
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