Bizagi and Zapier are two automation and integration tools with unique strengths. While Bizagi provides process modeling and rapid automation suitable for business process management, Zapier offers wider connectivity and seamless integration across various applications, making it ideal for simpler workflow automations.
Features: Bizagi stands out with rapid process automation capabilities, intuitive modeling, and BPMN 2.0 compliance for business analysts, enabling solutions without extensive technical support. It simplifies deployment and supports agile operations. Zapier excels in connecting disparate systems through an array of pre-built integrations and custom capabilities via webhooks, allowing users without technical backgrounds to automate tasks within hours and easily extend platform functionalities.
Room for Improvement: Bizagi users seek better project-level attribute management, enhanced error detection, and improved simulation features, mentioning stability and integration complexities. Zapier users desire advanced error reporting, quicker support responses, and more complex logic capabilities to enhance automations. Some integrations face constraints due to API limitations, highlighting the need for more robust connections.
Ease of Deployment and Customer Service: Bizagi supports flexible deployments including on-premises options, but experiences mixed reviews on support speed and responsiveness despite premium contracts. Zapier's cloud-native design simplifies deployment, and while customer service rates highly, there is room for improved response times and personalized support. Its technical support is generally reliable.
Pricing and ROI: Bizagi's pricing is competitive with a free modeler version, yet a recent $800 per user increase raises concerns. It remains cost-effective compared to other BPM solutions, but users desire more flexible licensing options. Zapier offers good value with tiered pricing suited to varying needs, though high-volume transaction costs make in-house development more appealing for some organizations.
In a scenario where employing three resources for three months might cost approximately $18,000 to $20,000, Zapier provides substantial cost savings.
It is a community product, there is not much support we can expect.
The toolset is very intuitive, so we didn’t need to contact their support much.
Their technical support is good; they respond promptly and are very helpful.
This can help if you need assistance, as you can communicate with the community and support system, and most issues are already resolved by AI.
The experience was positive with prompt responses from their team.
There is no direct scalability option.
If I rate scalability from one to ten, I would probably give it a six.
Zapier is suitable for small or simpler automation but not for complex ones.
Scaling it gets quite expensive, and while I cannot evaluate it purely from a technology perspective, compared to Workato, I would give Zapier a seven for scalability.
In my current company, we had significant challenges with Zapier regarding maintenance, as Zaps were often broken, not necessarily due to Zapier, but due to changes in the input variables.
Reporting capabilities can be improved more, and community support should be increased.
For more mature environments, the integration to live systems is lacking, which affects its applicability.
The decision map could be improved to allow more than three options at a decision point.
The error message options in the dashboard should be improved. It should be user-friendly so that beginners or non-technical users can figure out the problems and solutions on their own.
You can build similar or dependent automations in one Zap, which helps with understanding the process without switching between different records.
Having flexibility in creating more complex automation would eliminate the need to transform data within the source or destination.
Bizagi's pricing is very aggressive, and it was one of the reasons we chose it.
The pricing is in accordance with market standards and even lower in some cases.
The pricing of Zapier is slightly higher compared to other market automation tools such as Pabbly, Make.com, and N8N, which have good features but are priced lower than Zapier.
It is open source.
The user interface is very good, making it easy for business people to understand.
Bizagi has rich functionalities; compared to other BPMN tools, it has more features.
They have approximately 7,000 connections.
The automation capabilities are impressive.
Creating integration points through webhooks is particularly useful for anyone working on integration projects.
| Product | Market Share (%) |
|---|---|
| Bizagi | 6.1% |
| Zapier | 0.6% |
| Other | 93.3% |
| Company Size | Count |
|---|---|
| Small Business | 42 |
| Midsize Enterprise | 16 |
| Large Enterprise | 36 |
| Company Size | Count |
|---|---|
| Small Business | 30 |
| Midsize Enterprise | 10 |
| Large Enterprise | 7 |
Bizagi’s industry-leading low-code process automation platform connects people, applications, robots, and information. As the most business-friendly and flexible solution on the market, Bizagi enables true collaboration between business and IT, delivering faster adoption and success. Fuelled by a community of 1 million users, Bizagi powers over 1,000 organizations worldwide including Adidas, BAE Systems, and Old Mutual. For more information visit www.bizagi.com
Zapier connects thousands of apps, enabling seamless automation without coding. It supports webhooks, multi-step tasks, and a wide array of integrations. Despite needing enhancements in Google Sheets capabilities, API limits, and UI, it remains a tool for boosting productivity across many sectors.
By linking tools such as Google Sheets, HubSpot, Slack, and Salesforce, Zapier allows users to automate workflows without coding expertise. Its integrations serve logistics operations, CRM, and social media management. Users can process tracking exceptions and streamline operations with third-party software like QuickBooks, Zoho, and Power BI. Although users suggest features like better Google Sheets handling and improved collaboration tools, Zapier continues to provide expansive automation, enhancing efficiency and facilitating new opportunities through integrations.
What Features Stand Out in Zapier?In logistics, Zapier enhances operations by automating exception tracking and third-party software integration. Its use in CRM and social media streamlines lead creation and workflow automation. Users from diverse industries leverage its extensive connectivity to support intelligence management, generate analytical insights, and execute cross-functional tasks efficiently.
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