Smartsheet and Bitrix24 compete in project management and collaboration software. Smartsheet seems to have the upper hand with its comprehensive project management tools and integrations, despite Bitrix24's cost-effective CRM and task management solutions.
Features: Smartsheet offers Gantt charts, customizable workflows, and real-time collaboration, while also integrating seamlessly with Jira and Microsoft Teams. Its low-code features enhance automation. Bitrix24 excels in CRM functionalities and task management, providing an integrated platform for communication and collaboration. It allows customization to fit specific business needs and offers a task-based project management approach.
Room for Improvement: Smartsheet needs to refine its real-time collaboration features and improve document exporting and user interface flexibility. Enhancements in security, automation, and formula functions are desired. Bitrix24's complexity and interface are identified as drawbacks. Users seek improvements in marketing automation, reporting features, and integration support, particularly for its free version.
Ease of Deployment and Customer Service: Smartsheet is mainly deployed on public and hybrid clouds, offering flexibility, but its customer service is critiqued for ticket management and response times, despite having a useful knowledge base. Bitrix24 provides options for both public cloud and on-premises deployments, though satisfaction with user interface and support experience is lower, despite offering ample resources for user learning.
Pricing and ROI: Smartsheet's licensing is versatile with a reasonable entry price, but can become costly with additional features. Its collaboration efficiencies make it valuable for dispersed teams. Bitrix24 is considered affordable with options catering to smaller budgets. Although some complexities in pricing exist, it provides a cost-effective solution for CRM and task management for small enterprises with limited integrations.
Compared to Microsoft Project, which is more expensive, we save costs using Smartsheet.
Smartsheet is pretty flexible and scalable.
I have a novice understanding of Smartsheet, so I sought a solution more suited to repeatable projects and process-oriented governance.
Licensing might be cheaper per user.
Automation helps by simplifying some manual work, saving time and facilitating communication.
What I appreciate best about Smartsheet is the straight Gantt chart and its flexibility.
We were looking for a tool that allowed for repeatable projects and process-oriented governance.
| Product | Market Share (%) |
|---|---|
| Smartsheet | 4.3% |
| Bitrix24 | 1.9% |
| Other | 93.8% |
| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 2 |
| Large Enterprise | 22 |
Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!
Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.
Smartsheet is a dynamic platform with features like real-time data sharing, Gantt charts, and integration with Jira and Microsoft Teams, offering valuable tools for efficient task management.
Smartsheet combines Excel-like functionality with cloud accessibility, making it efficient for tracking, reporting, and workflow management. Users benefit from its scalability and robust security, making it ideal for enterprise-level projects. However, improvements in data visibility, real-time collaboration, and user-friendliness can enhance its utility. Customizable dashboards, project management features, and seamless integrations offer great flexibility, though there is a demand for better automation, API enhancements, and new templates.
What are Smartsheet's most important features?Smartsheet is utilized by organizations in industries like engineering, education, and IT for project management, task tracking, and data integration. It enables planning, scheduling, and team collaboration, facilitating dashboard creation and automation of processes. Its flexibility in customizing workflows is appealing to those managing projects and programs.
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