Bitrix24 vs Smartsheet comparison

Smartsheet and Bitrix24 compete in project management and collaboration software. Smartsheet seems to have the upper hand with its comprehensive project management tools and integrations, despite Bitrix24's cost-effective CRM and task management solutions.

Features: Smartsheet offers Gantt charts, customizable workflows, and real-time collaboration, while also integrating seamlessly with Jira and Microsoft Teams. Its low-code features enhance automation. Bitrix24 excels in CRM functionalities and task management, providing an integrated platform for communication and collaboration. It allows customization to fit specific business needs and offers a task-based project management approach.

Room for Improvement: Smartsheet needs to refine its real-time collaboration features and improve document exporting and user interface flexibility. Enhancements in security, automation, and formula functions are desired. Bitrix24's complexity and interface are identified as drawbacks. Users seek improvements in marketing automation, reporting features, and integration support, particularly for its free version.

Ease of Deployment and Customer Service: Smartsheet is mainly deployed on public and hybrid clouds, offering flexibility, but its customer service is critiqued for ticket management and response times, despite having a useful knowledge base. Bitrix24 provides options for both public cloud and on-premises deployments, though satisfaction with user interface and support experience is lower, despite offering ample resources for user learning.

Pricing and ROI: Smartsheet's licensing is versatile with a reasonable entry price, but can become costly with additional features. Its collaboration efficiencies make it valuable for dispersed teams. Bitrix24 is considered affordable with options catering to smaller budgets. Although some complexities in pricing exist, it provides a cost-effective solution for CRM and task management for small enterprises with limited integrations.