Bitrix24 vs Office 365 comparison

The compared Bitrix24 and Microsoft solutions aren't in the same category. Bitrix24 is ranked #24 in CRM , with an average rating of 7.5, and holds a 0.9% mindshare in the category. Microsoft is ranked #1 in CCP , with an average rating of 8.6, and holds a 10.3% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 95% of Microsoft users who would recommend it.

Bitrix24

Read 20 Bitrix24 reviews

1,881 Views
1,110 Comparison Views

90% willing to recommend

Office 365

Read 152 Office 365 reviews

2,973 Views
2,141 Comparison Views

95% willing to recommend

Bitrix24

Office 365

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between Bitrix24 and Office 365 based on real PeerSpot user reviews.

Find out what your peers are saying about Salesforce, Microsoft, SAP and others in CRM.

To learn more, read our detailed CRM Report (Updated: January 2026).

Buyer's Guide

CRM

January 2026

Download the complete report

Helped 881,036 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

8.1

Bitrix24 provides high ROI through process streamlining, cost reduction, strong integration, and efficient digitization, enhancing workflow management.

Sentiment score

6.3

Office 365 offers cost savings and productivity boosts via subscription models, integrated tools, time savings, and enhanced security.

No quotes available

For more quotes and insights, download the Bitrix24 report

Internal surveys show a 20% increase in team productivity due to better collaboration in Microsoft Teams.

BasilJiji

System Engineer at a retailer with 10,001+ employees

Though money is not saved directly, time is saved significantly due to its user-friendliness, reducing the need for extensive user training.

reviewer2795739

IT operation manager at a tech vendor with 1,001-5,000 employees

For more quotes and insights, download the Office 365 report

Customer Service

Sentiment score

6.6

Bitrix24's support is responsive with mixed feedback; community support is praised, but documentation clarity varies.

Sentiment score

4.2

Office 365 customer service is praised for efficiency and expertise, with suggestions for improved communication and additional support channels.

No quotes available

For more quotes and insights, download the Bitrix24 report

For complex issues, premium support tickets are usually handled within a few hours, providing a great experience.

BasilJiji

System Engineer at a retailer with 10,001+ employees

At times if you're trying to use their online support, they'll send you to an article that may or may not have anything to do with what you're looking for.

Ed Bremer II

Controller/HR Manager/IT Manager at a manufacturing company with 11-50 employees

For more quotes and insights, download the Office 365 report

Scalability Issues

Sentiment score

6.8

Bitrix24 provides scalable solutions for diverse business sizes, though larger deployments may encounter challenges with infrastructure and integrations.

Sentiment score

7.5

Office 365 is highly scalable, accommodating diverse global teams efficiently, with licensing costs as a key consideration.

No quotes available

For more quotes and insights, download the Bitrix24 report

Whenever scaling up is required, procuring additional licenses is easy unless it is under an EA plan.

reviewer2795739

IT operation manager at a tech vendor with 1,001-5,000 employees

The platform easily handles massive amounts of data storage as our company's digital footprint grows.

BasilJiji

System Engineer at a retailer with 10,001+ employees

For more quotes and insights, download the Office 365 report

Stability Issues

Sentiment score

7.7

Bitrix24 is generally reliable with occasional issues; frequent updates and strong support contribute to its high stability ratings.

Sentiment score

7.4

Office 365 is praised for stability and reliability, with occasional performance issues and Microsoft’s valued 99.99% uptime guarantee.

No quotes available

For more quotes and insights, download the Bitrix24 report

Microsoft provides a 99.9% financially backed guarantee.

BasilJiji

System Engineer at a retailer with 10,001+ employees

The integration capabilities of Office 365 with Word, Excel, and Outlook with OneDrive for cloud storage have been smooth and work well.

Ed Bremer II

Controller/HR Manager/IT Manager at a manufacturing company with 11-50 employees

At this time, whatever they have meets the needs, and they are expanding the number of participants to Team meetings and other features.

reviewer2023968

IT Administrator at a university with 51-200 employees

For more quotes and insights, download the Office 365 report

Room For Improvement

Bitrix24 needs improved UI, integrations, support, reporting, workflows, and simpler client communication for enhanced usability and performance.

Office 365 users seek language expansion, improved compatibility, better support, refined features, and more training resources for optimal use.

No quotes available

For more quotes and insights, download the Bitrix24 report

I believe the choice of office apps often depends on the existing ecosystem of the business, and since Office 365 has comprehensive coverage, I am not missing any features that the competition provides.

Agnislav Onufriichuk

React Native Team Lead at Visible Magic

The interface for the security and compliance center could be simplified.

BasilJiji

System Engineer at a retailer with 10,001+ employees

It has been observed that support personnel often lack hands-on experience, and more training is required.

reviewer2795739

IT operation manager at a tech vendor with 1,001-5,000 employees

For more quotes and insights, download the Office 365 report

Setup Cost

Enterprise users find Bitrix24 pricing competitive, recommending licensed plans for functionality and affordability compared to other solutions.

Office 365 provides competitive pricing and diverse plans, though licensing can be confusing and improvement is needed in cost transparency.

No quotes available

For more quotes and insights, download the Bitrix24 report

My experience with the pricing or licensing of Office 365 is that a lot of times we've gotten them when they've been on sale, so we've had really good pricing for the Microsoft products.

Ed Bremer II

Controller/HR Manager/IT Manager at a manufacturing company with 11-50 employees

the cost of using the Microsoft ecosystem is higher than the combined cost of using Notion and Slack.

Godfrey-Noel

Project Management Associate at MPost

My experience with pricing, setup cost, and licensing for Office 365 is that it is moderate.

reviewer2795739

IT operation manager at a tech vendor with 1,001-5,000 employees

For more quotes and insights, download the Office 365 report

Valuable Features

Bitrix24 provides an integrated platform with CRM, collaboration, and automation tools, valued for usability and comprehensive business functions.

Office 365 offers cloud integration, real-time collaboration, secure sharing, extensive storage, productivity apps, AI automation, and user-friendly interfaces.

No quotes available

For more quotes and insights, download the Bitrix24 report

It has improved productivity and functionality by providing all necessary tools in one suite.

FlowSec Ltd.

CCC at FlowSec

The most valuable feature is SharePoint, where we can easily put files and make them accessible to any person who has access.

Godfrey-Noel

Project Management Associate at MPost

Office 365 has positively impacted my organization by making the salespeople more accurate because they've been able to use the features in Excel instead of relying on the calculator or adding machine.

Ed Bremer II

Controller/HR Manager/IT Manager at a manufacturing company with 11-50 employees

For more quotes and insights, download the Office 365 report

Categories and Ranking

Bitrix24

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

CRM (24th), Project Management Software (18th), Enterprise Social Software (15th)

Office 365

Average Rating

8.6

Reviews Sentiment

6.2

Number of Reviews

152

Ranking in other categories

Content Collaboration Platforms (1st)

Mindshare comparison

While both are Messaging and Collaboration solutions, they serve different purposes. Bitrix24 is designed for CRM and holds a mindshare of 0.9%, down 1.9% compared to last year.
Office 365, on the other hand, focuses on Content Collaboration Platforms, holds 10.3% mindshare, up 4.7% since last year.

CRM Market Share Distribution
Product	Market Share (%)
Bitrix24	0.9%
Microsoft Dynamics CRM	2.5%
SAP CRM	2.2%
Other	94.4%

CRM

Content Collaboration Platforms Market Share Distribution
Product	Market Share (%)
Office 365	10.3%
Google Workspace	10.0%
Dropbox Business - Enterprise	8.8%
Other	70.9%

Content Collaboration Platforms

Featured Reviews

Abasiakama Bassey

Founder at Elxae Hub

A project management tool that offers great scalability and stability

The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.

Read full review

BasilJiji

System Engineer at a retailer with 10,001+ employees

Collaboration has transformed how our teams work and Copilot now drives faster daily decisions

The interface for the security and compliance center could be simplified. It changes frequently, which can make it somewhat difficult for admins to stay up-to-date on where specific settings are located. The compliance center modification or improvement of Office 365 needs to be introduced. The rest of the features feel acceptable to me. The reason it is not a ten is because of the complexity of managing the vast array of admin settings, which requires a specialized IT team. Even though it meets industry standards for decent security compliance such as SOC and HIPAA, the complexity of managing the admin settings needs to improve.

Read full review

See which vendors are best for you

Use our free recommendation engine to learn which CRM solutions are best for your needs.

See recommendations

881,036 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

17%

Comms Service Provider

12%

Manufacturing Company

Retailer

Computer Software Company

17%

Outsourcing Company

11%

Manufacturing Company

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	2

By reviewers
Company Size	Count
Small Business	62
Midsize Enterprise	29
Large Enterprise	70

Questions from the Community

What do you like most about Bitrix24?

We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.

See all answers

What is your experience regarding pricing and costs for Bitrix24?

The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.

See all answers

What needs improvement with Bitrix24?

We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.

See all answers

What is your experience regarding pricing and costs for Office 365?

I didn't inquire about the specific costs of transitioning from the previous tools. However, I was informed that the cost of using the Microsoft ecosystem is higher than the combined cost of using ...

See all answers

What needs improvement with Office 365?

I don't have any ideas off the top of my head at the moment about what I would improve about Office 365. I can't think of anything that frustrates me about the tools. I mentioned that I use Copilot...

See all answers

What is your primary use case for Office 365?

We use the Microsoft Office 365 suite for personal purposes. We use Teams for communications, and we use Azure DevOps for some of our workflow management. I use Office 365 for Outlook for emails. I...

See all answers

Comparisons

Odoo vs Bitrix24

Compared 14% of the time

monday.com vs Bitrix24

Compared 8% of the time

amoCRM vs Bitrix24

Compared 8% of the time

ClickUp vs Bitrix24

Compared 7% of the time

ELMA 365 vs Bitrix24

Compared 6% of the time

More Bitrix24 Competitors

Google Workspace vs Office 365

Compared 51% of the time

Symphony vs Office 365

Compared 10% of the time

Dropbox Business - Enterprise vs Office 365

Compared 7% of the time

Microsoft OneDrive for Business vs Office 365

Compared 5% of the time

Quip vs Office 365

Compared 4% of the time

More Office 365 Competitors

Product Reports

Buyer's Guide

Bitrix24

January 2026

Download Bitrix24 product report

Buyer's Guide

Office 365

January 2026

Download Office 365 product report

Also Known As

No data available

Microsoft Office 365, Office 365 Enterprise, Office 365 Enterprise E1, Office 365 Enterprise E3, Office 365 Enterprise E5, Office 365 ProPlus, Office 365 Business, Office 365 Business Essentials, Office 365 Business Premium, Office 365 F1

Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

Bitrix24

Office 365 is more than just Word, Excel, PowerPoint, and Outlook. It provides powerful services like business-class email, online storage, and teamwork solutions that you can access from anywhere. Bring teams and resources together with solutions like Microsoft Teams and Skype for Business that make working together more productive and enjoyable regardless of where participants are located. Easily implement security and privacy controls to help protect business data and devices against malicious threats and help you meet your compliance obligations. Automatic updates ensure your employees will always have the latest features and security updates.

Microsoft

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation

Me & the Bees Lemonade

Find out what your peers are saying about Salesforce, Microsoft, SAP and others in CRM. Updated: January 2026.

DOWNLOAD NOW

881,036 professionals have used our research since 2012.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.