BigPanda vs Icinga comparison

BigPanda and Icinga are both solutions in the IT Infrastructure Monitoring category. BigPanda is ranked #21 with an average rating of 8.3, while Icinga is ranked #48. BigPanda holds a 0.7% mindshare in IM, compared to Icinga’s 1.4% mindshare. Additionally, 85% of BigPanda users are willing to recommend the solution, compared to 85% of Icinga users who would recommend it.

BigPanda

Read 20 BigPanda reviews

4,540 Views
2,406 Comparison Views

85% willing to recommend

Icinga

Read 17 Icinga reviews

7,233 Views
4,701 Comparison Views

85% willing to recommend

BigPanda

Icinga

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Executive SummaryUpdated on Oct 9, 2024

BigPanda and Icinga are competing products in the IT operations management space. BigPanda often has an advantage in terms of pricing and support, whereas Icinga is recognized for its comprehensive feature set.

Features: BigPanda offers automated incident responses, advanced analytics, and real-time monitoring with a centralized platform for efficient alert and incident management. Icinga provides flexible monitoring capabilities, scalability, and extensive system audits with options for detailed customization.

Room for Improvement: BigPanda could enhance its customization options, expand flexibility in monitoring configurations, and improve integration with third-party tools. Icinga might benefit from streamlining its deployment process, simplifying user interfaces, and enhancing out-of-the-box support functionalities.

Ease of Deployment and Customer Service: BigPanda is known for its straightforward deployment and efficient customer support, facilitating quick integration. Icinga involves a more complex process requiring in-depth configuration but offers substantial customization opportunities.

Pricing and ROI: BigPanda generally has a higher initial setup cost but provides good ROI through efficient incident management. Icinga, with a lower entry price, might incur higher long-term costs due to its customization features.

To learn more, read our detailed BigPanda vs. Icinga Report (Updated: August 2026).

Buyer's Guide

BigPanda vs. Icinga

August 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BigPanda

Ranking in IT Infrastructure Monitoring

21st

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (9th), AIOps (9th)

Icinga

Ranking in IT Infrastructure Monitoring

48th

Average Rating

7.6

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (41st), Server Monitoring (17th), Cloud Monitoring Software (32nd)

Mindshare comparison

As of August 2026, in the IT Infrastructure Monitoring category, the mindshare of BigPanda is 0.7%, down from 0.9% compared to the previous year. The mindshare of Icinga is 1.4%, down from 3.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Mindshare Distribution
Product	Mindshare (%)
BigPanda	0.7%
Icinga	1.4%
Other	97.9%

IT Infrastructure Monitoring

Featured Reviews

Michael Wenn

CEO / Co-Founder at Aiops ltd

Automated incident workflows have reduced alert noise and now improve response efficiency

In my opinion, the best feature of BigPanda is its speed in terms of deployment. It has very strong integration with all of the major platforms and workflows that organizations need. The biggest customers are enterprises like HSBC and Barclays. Implementing something effective for them that dramatically reduces meantime to repair and the number of incidents is substantially difficult, as projects can often extend three years with very small results. BigPanda is different; it is a tool relied on by many enterprises, fitting over existing toolsets rather than trying to replace them, which makes it non-competitive to many existing alerts and monitoring tools. It enhances existing systems to provide actionable intelligence for business solutions.

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reviewer2292201

Innovation Service Manager at a tech services company with 201-500 employees

Easy to use, and it's possible to customize the product as per the needs we may have but average multi-tenancy aspect

It's supported by the community. We use Icinga, which is not part of the Open-Source platform but is wrapped into a commercial solution from another provider, a local provider in Italy. Icinga is an open-source platform, so it is supported by the community. It's quite easy to use, and it's possible to customize the product as per the needs we may have. So it's not expensive, and it's quite a general purpose. We can easily monitor any kind of infrastructure we encounter. The ability to customize scripts and build your own queries to request information from the infrastructure elements you want to monitor. This level of personalization and customization is highly appreciated. The alerting is the same as any other monitoring platform. It's not a "wow" feature that has changed our lives, but it's perfectly adequate.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"BigPanda improves service reliability with instant resolution, increased uptime, and reduced mean time to resolution, thus enhancing service quality."

"BigPanda is different; it is a tool relied on by many enterprises, fitting over existing toolsets rather than trying to replace them, which makes it non-competitive to many existing alerts and monitoring tools."

"BigPanda is an endpoint protection solution against ransomware."

"If you're looking for a SaaS which truly believes in software as a service, BigPanda is definitely the solution to go for."

"A user-friendly solution."

"The program is very stable."

"The best of a bad lot was the error message deduping."

"The solution is user-friendly and has good performance and certification."

More BigPanda pros

"Icinga has multiple automation and integration features. There is an API for everything and a web UI for configurations. The APIs enable you to automate tasks in Icinga. We can also use plugins to talk to the API. The Icinga Director talks to a database in the background, and you can import settings from the CMDB to all systems in Icinga."

"We monitor all, starting from UPS to international mail chains."

"I use it for monitoring infrastructure and it was very good for that issue."

"The apply rules feature saves a lot of time."

"Macros and the ability to connect it to Google Maps are valuable features."

"It is really easy in Icinga to create your own plugin and integrate it without any fuss. And it works just perfectly fine."

"The best thing about the solution is how it highlights errors, the issues, and what needs my attention. The solution directs me to areas that I should look for first."

"There's a module called Icinga Director, which helps us configure the product using an intuitive interface through clicks instead of creating a text configuration. It's very helpful for us."

More Icinga pros

Cons

"I am not sure if we can pull reports of bulk incidents in different formats like PDF, Excel, or CSV. This feature would allow us to extract monthly incident reports similar to ServiceNow."

"The cost of this product is too high compared to New Relic."

"The solutions were quite useful but not completely stable."

"BigPanda can improve the correlations. We didn't see any big value."

"The planned maintenance feature in BigPanda needs enhancements due to its limited scheduling options."

"The observability can be enriched with regards to infrastructure and the application-integrated environment. The dashboard and reports could be improved."

"The UI for this solution could be improved. It is very hard to find what you are looking for."

"The solution could improve by having better integration."

More BigPanda cons

"Sometimes, it is very hard to keep an overview of what's happening."

"Scalability is problematic. If you have a stable environment it's good, but if the environment is growing, I had some problems with Icinga."

"At this time, the layout of the website is a bit difficult. It should be more user-friendly for changing the background and logos."

"Icinga is a complex solution that's hard to learn. It's a powerful product for monitoring, but new users will have a hard time figuring out what to do."

"It needs Trap SNMP. I saw the documentation for Zabbix, that it has its own built-in product which handles SNMP traps, and there's nothing similar in Icinga or Nagios. I think this feature is most important for me."

"The tool currently fails to provide notifications to users."

"The installation and configuration are very complex."

"It is not really adequate for our current needs. It causes additional issues which we have to work around and takes us time that a better solution would not."

More Icinga cons

Pricing and Cost Advice

"We pay $200,000 USD per year."

"The price of BigPanda is in the middle compared to other solutions."

"They were great to work with on pricing/licensing. Given we are a high-growth company, we needed a flexible site license."

"BigPanda is cheaper than the competitors."

"This is an open-source solution with paid support."

"The solution is cheap."

"Even though Icinga's financial cost is low, it is an expensive product regarding the resources required to maintain and operate it."

"The product is inexpensive compared to other DBM products."

"We're using the free version of Icinga."

"It is cost-effective, and the return on investment can be very interesting because the price is low."

"The solution is free to use."

"It's an open-source solution."

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Top Industries

By visitors reading reviews

Financial Services Firm

24%

Manufacturing Company

10%

Outsourcing Company

Retailer

Educational Organization

14%

Comms Service Provider

11%

Financial Services Firm

10%

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Large Enterprise	12

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	4
Large Enterprise	8

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What is your experience regarding pricing and costs for BigPanda?

Regarding extra expenses, I pay more for communication and do not incur costs for another dashboard perspective, but there are indirect costs related to managing open-source products, leading to re...

See all answers

What needs improvement with BigPanda?

Something that comes to mind regarding improvements is communication, as I rely heavily on another tool. If BigPanda could provide communication capabilities beyond just sending notifications—such ...

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Product Reports

Buyer's Guide

BigPanda

August 2026

Download BigPanda product report

Buyer's Guide

Icinga

August 2026

Download Icinga product report

Also Known As

No data available

Icinga Cloud Monitoring

Overview

BigPanda enhances incident management through root cause analysis, alert deduplication, and event correlation. The AI-driven platform is designed for environments with high alert volumes, providing insights for data-driven decisions and seamless integration with tools like ServiceNow and Teams.

BigPanda addresses the complexities of incident management by offering an AI-focused approach to anomaly detection. Automation improves response times, while unified analytics supports informed decision-making. Despite AI integration and usability needing enhancement, the platform simplifies observability and ticketing through integrations with New Relic and Slack. Features like enrichment mapping and unified search improve functionality, though reporting and visualization aspects require development.

What are the key features of BigPanda?

Root Cause Analysis: Efficient identification of the sources of incidents.
Alert Deduplication: Reduces alert noise by consolidating duplicates.
Event Correlation: Connects related alerts for easier incident management.
Automation: Streamlines processes for faster response times.
Seamless Integration: Connects with tools like ServiceNow and Teams.

What benefits or ROI can users find in reviews?

Increased Efficiency: Automates incident management tasks.
Operational Insights: Provides valuable analytics for strategic decisions.
Improved Collaboration: Integrates notifications with Slack and other platforms.
Reduced Alert Fatigue: Deduplication and suppression improve focus on critical issues.

BigPanda is widely implemented in industries focusing on observability and predictive analysis, providing efficient alert processing and incident management. Users utilize its capabilities to seamlessly integrate with solutions like Dynatrace, particularly in environments that handle high volumes of alerts, ensuring effective notification delivery through various platforms.

BigPanda

Icinga is a robust tool for monitoring IT infrastructure, known for its distributed monitoring capabilities and seamless integration with multiple platforms. It efficiently observes servers, network devices, and environments like Linux and Windows, enabling proactive issue identification and resource management.

With a focus on task delegation and clustering, Icinga offers an intuitive interface through its GUI and Icinga Director, simplifying configuration. The extensive plugin library supports diverse technologies, while the API allows automation with tools like Terraform and Ansible. Despite its strengths, users report challenges with data display in the GUI, a need for improved dashboards, and complex configuration processes. Users benefit from its SNMP alerts, email notifications, and automated incident handling, making it essential for managed service environments and enterprises.

What are the key features of Icinga?

Task Delegation: Streamlines monitoring tasks across distributed systems.
Event Handler: Enables automatic service recovery with minimal intervention.
Plugin Library: Offers extensive support for integrating diverse technologies.
API Accessibility: Facilitates automation with popular tools like Terraform.
Custom Plugins: Allows easy creation and personalization for monitoring needs.

What benefits should you consider in Icinga reviews?

Flexibility: Tailors monitoring to specific requirements with community support.
Scalability: Successfully manages growing infrastructure demands.
Proactivity: Enhances issue identification and resource allocation.
Integration: Seamlessly works with existing IT operations platforms.

Icinga is widely adopted in IT environments for monitoring servers, networks, and applications across industries such as finance, healthcare, and technology. Its ability to integrate with various operating systems and automation platforms makes it a versatile choice for industries prioritizing comprehensive surveillance and proactive management of their infrastructure.

Icinga

Sample Customers

Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process

Puppet Labs, Audi, Spacex, Debian, Snapdeal, McGill, RIPE Network Coordination Centre

Buyer's Guide

BigPanda vs. Icinga

August 2026

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