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Pros & Cons summary

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Prominent pros & cons

PROS

BigPanda excels in alert deduplication and correlation, effectively managing numerous alerts from various sources to identify critical issues.
Integration is seamless with BigPanda, utilizing its extensive existing integrations and webhook/REST API capabilities to consolidate monitoring sources.
BigPanda presents alerts in a unified interface, allowing related alerts to be efficiently grouped into incidents and easily managed through JIRA and Slack integrations.
Event deduplication, correlation, and enrichment features in BigPanda significantly reduce environmental noise, improving service reliability and resolution times.
BigPanda is trusted by many enterprises, working alongside existing toolsets to enhance performance without competing with current monitoring tools.

CONS

Analytics in BigPanda needs improvement for better user action breakdown and auto-magical work.
The cost is high compared to New Relic.
The usability needs enhancement due to its pure code environment.
BigPanda sometimes creates false incidents and workarounds, causing financial disturbances.
Deployment required the use of a partner.
 

BigPanda Pros review quotes

GlobalNoc3d1 - PeerSpot reviewer
Global NOC Manager at a computer software company with 1,001-5,000 employees
Mar 19, 2018
Alert deduplication and correlation - In an environment like the NOC where you're ingesting hundreds and thousands of alerts from various monitoring sources, it's time consuming and difficult to go through individual alerts and also difficult to spot critical issues. It's been great to have BigPanda not only deduplicate alerts but also correlate alerts that are seemingly unrelated, to create a clearer picture.
LC
Principal Engineer, Site Operations at a tech vendor with 5,001-10,000 employees
May 29, 2020
Alert aggregation was the primary requirement. BigPanda pulls all this together into a single UI for us, allowing us to see related alerts grouped together into an incident, and enables us to easily create a JIRA ticket and Slack channel to manage an issue.
ZB
Global Process Owner at a pharma/biotech company with 10,001+ employees
Sep 12, 2019
The program is very stable.
Learn what your peers think about BigPanda. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
879,899 professionals have used our research since 2012.
it_user1401852 - PeerSpot reviewer
DevOps Engineer at itorizon
Aug 13, 2020
The main thing that we like about BigPanda is the user interface.
reviewer1601409 - PeerSpot reviewer
Independent entrepreneur in the IT environment at a tech services company with 51-200 employees
Aug 12, 2021
BigPanda integrates well with other solutions, such as WatchGuard,
Anand-Kulkarni - PeerSpot reviewer
Electrical Engineer at Tata Consultancy
Jun 26, 2022
The event correlation is really good and it is able to reduce the noise. It is a good tool for anomaly detection.
reviewer1924173 - PeerSpot reviewer
President at a media company with 1-10 employees
Jul 21, 2022
The best of a bad lot was the error message deduping.
reviewer1957998 - PeerSpot reviewer
Senior System Engineer at a tech services company with 10,001+ employees
Sep 11, 2022
The most useful feature has been the AI/ML. The way BigPanda uses the AI/ML is good compared to other SRE tools.
reviewer1966017 - PeerSpot reviewer
Automation Solution Architect at a tech services company with 10,001+ employees
Sep 20, 2022
The most valuable features of BigPanda are the API integration was good. It enables us to do faster onboarding.
it_user1401852 - PeerSpot reviewer
DevOps Engineer at itorizon
Sep 20, 2022
A user-friendly solution.
 

BigPanda Cons review quotes

GlobalNoc3d1 - PeerSpot reviewer
Global NOC Manager at a computer software company with 1,001-5,000 employees
Mar 19, 2018
Analytics is an area for improvement, being able to break down the actions that are being taken by users of BigPanda, as well as the auto-magical work that is being done by BigPanda.
LC
Principal Engineer, Site Operations at a tech vendor with 5,001-10,000 employees
May 29, 2020
Our infrastructure is quite large - tens of thousands of servers, often with 30-plus checks running on each host with one minute intervals. This generates a lot of data often in bursts (when we have a large scale failure). This has caused some delay in the ingestion pipeline.
ZB
Global Process Owner at a pharma/biotech company with 10,001+ employees
Sep 12, 2019
The usability needs to improve, because it is a pure code environment.
Learn what your peers think about BigPanda. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
879,899 professionals have used our research since 2012.
it_user1401852 - PeerSpot reviewer
DevOps Engineer at itorizon
Aug 13, 2020
The cost of this product is too high compared to New Relic.
reviewer1601409 - PeerSpot reviewer
Independent entrepreneur in the IT environment at a tech services company with 51-200 employees
Aug 12, 2021
The solution could improve by having better integration.
Anand-Kulkarni - PeerSpot reviewer
Electrical Engineer at Tata Consultancy
Jun 26, 2022
The observability can be enriched with regards to infrastructure and the application-integrated environment. The dashboard and reports could be improved.
reviewer1924173 - PeerSpot reviewer
President at a media company with 1-10 employees
Jul 21, 2022
BigPanda attempts a little of everything and fails at most.
reviewer1957998 - PeerSpot reviewer
Senior System Engineer at a tech services company with 10,001+ employees
Sep 11, 2022
The UI for this solution could be improved. It is very hard to find what you are looking for.
reviewer1966017 - PeerSpot reviewer
Automation Solution Architect at a tech services company with 10,001+ employees
Sep 20, 2022
BigPanda can improve the correlations. We didn't see any big value. It is still good at the same event deduplication, event processing, and ticket creation, but I was more looking at event analysis and event correlation. In that area, it is still no big difference between the other solutions on the market. All of them, are in the same immature stage.
it_user1401852 - PeerSpot reviewer
DevOps Engineer at itorizon
Sep 20, 2022
Lacks sufficient dashboard features.