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BigPanda pros and cons

Vendor: BigPanda
3.8 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

BigPanda excels in alert deduplication and correlation, enabling clearer incident identification and management.
Easy integration is achieved through existing connections and offering webhook/REST API options for connecting multiple monitoring sources.
BigPanda aggregates alerts into a single UI, facilitating incident management with integrations into JIRA and Slack.
Event deduplication and correlation features effectively reduce noise and aid in anomaly detection.
BigPanda enhances service reliability with instant resolution, increased uptime, and reduced mean time to resolution.

CONS

Analytics capabilities need improvement, particularly in understanding user actions and BigPanda's automated processes.
The cost is considered high compared to New Relic.
Improved integration and enhanced observability of infrastructure and application environments are needed.
BigPanda sometimes generates false incidents, leading to financial costs due to incident charges.
Handling critical traffic can slow down the site, which is managed with a load balancer.
 

BigPanda Pros review quotes

AJ
Apr 24, 2025
Overall, I rate BigPanda as a nine out of ten.
LC
May 29, 2020
Alert aggregation was the primary requirement. BigPanda pulls all this together into a single UI for us, allowing us to see related alerts grouped together into an incident, and enables us to easily create a JIRA ticket and Slack channel to manage an issue.
CB
Apr 18, 2025
I would definitely recommend BigPanda for its time-saving features, root cause analysis, topology overview, and visual event representation capabilities.
Learn what your peers think about BigPanda. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
866,561 professionals have used our research since 2012.
reviewer1966017 - PeerSpot reviewer
Sep 20, 2022
The most valuable features of BigPanda are the API integration was good. It enables us to do faster onboarding.
RK
Apr 10, 2025
The most valuable features of BigPanda include event deduplication, correlations, and enrichment, which reduce the noise in the environment.
Apr 2, 2025
BigPanda simplifies the process by consolidating multiple monitoring platforms into a single console where I can view all issues.
MG
Apr 29, 2025
I rate BigPanda nine out of ten.
reviewer2691138 - PeerSpot reviewer
Apr 10, 2025
BigPanda improves service reliability with instant resolution, increased uptime, and reduced mean time to resolution, thus enhancing service quality.
GlobalNoc3d1 - PeerSpot reviewer
Mar 19, 2018
Alert deduplication and correlation - In an environment like the NOC where you're ingesting hundreds and thousands of alerts from various monitoring sources, it's time consuming and difficult to go through individual alerts and also difficult to spot critical issues. It's been great to have BigPanda not only deduplicate alerts but also correlate alerts that are seemingly unrelated, to create a clearer picture.
ZB
Sep 12, 2019
The program is very stable.
 

BigPanda Cons review quotes

AJ
Apr 24, 2025
The solutions were quite useful but not completely stable.
LC
May 29, 2020
Our infrastructure is quite large - tens of thousands of servers, often with 30-plus checks running on each host with one minute intervals. This generates a lot of data often in bursts (when we have a large scale failure). This has caused some delay in the ingestion pipeline.
CB
Apr 18, 2025
When handling critical traffic, the BigPanda site can slow down, which we manage with a load balancer.
Learn what your peers think about BigPanda. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
866,561 professionals have used our research since 2012.
reviewer1966017 - PeerSpot reviewer
Sep 20, 2022
BigPanda can improve the correlations. We didn't see any big value. It is still good at the same event deduplication, event processing, and ticket creation, but I was more looking at event analysis and event correlation. In that area, it is still no big difference between the other solutions on the market. All of them, are in the same immature stage.
RK
Apr 10, 2025
The planned maintenance feature in BigPanda needs enhancements due to its limited scheduling options.
Apr 2, 2025
BigPanda sometimes creates false incidents and workarounds, causing financial disturbances because we pay for each incident.
MG
Apr 29, 2025
It would be beneficial for BigPanda to offer detailed error descriptions similar to what AppDynamics and ThousandEyes provide.
reviewer2691138 - PeerSpot reviewer
Apr 10, 2025
I am not sure if we can pull reports of bulk incidents in different formats like PDF, Excel, or CSV. This feature would allow us to extract monthly incident reports similar to ServiceNow.
GlobalNoc3d1 - PeerSpot reviewer
Mar 19, 2018
Analytics is an area for improvement, being able to break down the actions that are being taken by users of BigPanda, as well as the auto-magical work that is being done by BigPanda.
ZB
Sep 12, 2019
The usability needs to improve, because it is a pure code environment.