BigPanda and OpsRamp are both competitive products in the IT operations management space. OpsRamp appears to have the upper hand due to its comprehensive features that cater to complex IT environments.
Features: Users commend BigPanda for its incident automation, ease of data integration, and scalability. OpsRamp is praised for its advanced monitoring capabilities, multi-cloud management, and robust incident management.
Room for Improvement: BigPanda users highlight the need for enhanced reporting capabilities, better alert filtering, and improved AI algorithms. OpsRamp users suggest improvements in the user experience and documentation, along with better integration options.
Ease of Deployment and Customer Service: BigPanda is noted for its relatively straightforward deployment and responsive customer support, helping users get up to speed quickly. OpsRamp requires more effort and time for deployment due to its extensive functionality but also receives praise for its support team.
Pricing and ROI: BigPanda is perceived as cost-effective with a quick return on investment due to its affordable setup costs and efficient incident management. OpsRamp, while more expensive upfront, is seen as providing high value through its rich feature set, justifying its price over time.
BigPanda saves time with its advanced features and manages large environments while requiring fewer resources compared to our previous tool, Netcool.
BigPanda offers significant time-saving, cost-saving, and resource-saving benefits.
It is important to stick with available features and provide customers with clear, precise details about what can and cannot be done to avoid anomalies.
I find the licensing model convenient and clear enough, and I have seen a return on investment with OpsRamp.
If BigPanda can consistently provide such competent contacts, I would rate the support ten out of ten, otherwise, it is an eight out of ten.
Their collaboration was good, and I would rate them nine out of ten.
For technical support, we have only had to address password resets and alert mismatching.
Having a dedicated firefighter team for each MSP would be beneficial.
We manage a large environment with over 50,000 servers and various monitoring tools like Dynatrace, New Relic, Splunk, Nagios, and Datadog.
It handles large volumes of alerts without limitations.
BigPanda facilitates better collaboration between IT teams by providing a shared view of incidents and requests.
BigPanda is now stable.
I have not encountered issues like lagging or crashing with BigPanda.
If they have improved their technical capabilities recently, they might have achieved higher stability.
A 'deep dive' analysis feature would be appreciated to give detailed insights such as CPU usage and disk space analysis.
If BigPanda could integrate AI, it would enhance the platform significantly by offering chatbot functionality within the BigPanda UI.
It would be beneficial if BigPanda leveraged AI to solve critical issues related to editing and sending alerts based on enrichment mapping files.
Technical support should be improved.
The pricing for BigPanda is reasonable compared to other event management tools, given its advantages.
it does not strike me as expensive, and the licensing model is clear enough.
BigPanda improves service reliability with instant resolution, increased uptime, and reduced mean time to resolution, thus enhancing service quality.
Its automation has significantly improved incident response times, reducing the process to within one minute.
Even during suppressions when other tools are unavailable, BigPanda provides alerts, enabling me to track incidents effectively, follow up, and resolve them promptly.
I have utilized OpsRamp's capability for predictive analytics, and it has been important in fostering collaboration between my IT and development teams under DevOps methodologies, where applicable.
| Product | Market Share (%) |
|---|---|
| OpsRamp | 2.4% |
| BigPanda | 0.7% |
| Other | 96.9% |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Large Enterprise | 11 |
| Company Size | Count |
|---|---|
| Small Business | 1 |
| Midsize Enterprise | 3 |
| Large Enterprise | 8 |
BigPanda Autonomous Operations platform is a cutting-edge solution that helps IT Ops, NOC and DevOps teams detect, investigate, and resolve IT incidents faster and more easily than ever before. Powered by Open Box Machine Learning, BigPanda correlates IT noise into insights, automates incident management, and unifies fragmented IT operations.
BigPanda’s Autonomous Operations platform increases the ease with which IT administrators are able to both manage their systems and respond to issues that arise. It combines machine learning and automation, which not only provide administrators with reliable suggestions concerning future issues that may arise, but also allows for certain tasks to be assigned to the system itself. These allow organizations to save both time and resources that can be dedicated to more critical tasks.
BigPanda’s Autonomous Operations platform possesses a simplified and unified user interface, enabling users to manage the solution from one place. The UI allows users to view and manage all of the information and controls that IT teams need to be able to easily access, providing a level of visibility that ensures users will be able to view all of their system’s most up-to-date and critical information at any time that they wish.
Benefits of BigPanda Autonomous Operations Platform
Some the benefits of using BigPanda’s Autonomous Operations platform include:
Reviews from Real Users
BigPanda’s Autonomous Operations platform stands out among its competitors for a number of reasons. Two major ones are its centralized user interface and its ability to easily integrate with other security solutions. The centralized UI gives users the ability to clearly see all their alert data in a single location without having to search for it. Its easy integration allows administrators to augment their IT security capabilities when they find it necessary to do so.
PeerSpot user Larry C., the principal engineer in charge of site operations for a tech vendor, notes this benefit when he writes, "Alert aggregation was the primary requirement. BigPanda pulls all this together into a single UI for us, allowing us to see related alerts grouped together into an incident, and enables us to easily create a JIRA ticket and Slack channel to manage an issue."
Another PeerSpot user, who is an independent entrepreneur in the IT environment at a tech services company, notes the flexibility of this platform when they write “BigPanda integrates well with other solutions, such as WatchGuard.”
OpsRamp is a leading cloud-based digital IT operations management platform. The solution allows your organization to leverage hybrid observability, process automation, and machine learning to modernize IT operations. OpsRamp can handle the speed, scope, and scale of modern IT and can help you drive productivity and business value. In addition, it can help your business manage, monitor, and consolidate your point tools and applications.
OpsRamp Features
OpsRamp has many valuable key features. Some of the most useful ones include:
OpsRamp Benefits
There are many benefits to implementing OpsRamp. Some of the biggest advantages the solution offers include:
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