We performed a comparison between BeyondTrust Remote Support and VNC Connect based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"I like Remote Support's ability to connect to a system without end-user interaction. A support engineer can log in to the system if a user is stuck and doesn't know where to go. This is helpful when conference room computers get locked down and the user can't access the guest OS."
"We are able to be more effectively connected to computers and servers all over the world."
"It has allowed us to quickly address the needs and issues of our end users."
"The file transfer feature allows IT to provide needed drivers and files without interfering with the employee's workflow."
"It is effective. It is a good way of making sure that you're auditing what's going on. It also makes the end-user feel safe that you're not getting into things that you shouldn't be getting into because they're authorizing different areas for you to see. It is a pretty secure tool. It is important as far as security is concerned. It is very effective in terms of the support personnel being able to get the job done when they need to. It is easy for the end-user or the person we're helping out to understand how to allow somebody in to get the work done."
"The support team who are interfacing with us, are excellent. They are on time for any response."
"The integrated chat service with quick elevation to a full control support session has increased our service desk efficiency."
"The most valuable features are that it is consistently low profile and consistently works without hiccups or headaches."
"The possibility to integrate a chatbot would take this product to the next level."
"In the next release, I would like remote access to Chrome included."
"Lacks remote support and privileged remote access in the one product."
"There are not enough product partners in Turkey, making it difficult for me to get assistance."
"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"We occasionally have issues with the graphic software of the interface."
Earn 20 points
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while VNC Connect is ranked 16th in Remote Access. BeyondTrust Remote Support is rated 9.0, while VNC Connect is rated 9.0. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of VNC Connect writes "Reliable and trustworthy remote access software, with responsive technical support ". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas VNC Connect is most compared with OpenText Exceed TurboX, Apache Guacamole, Citrix DaaS (formerly Citrix Virtual Apps and Desktops service), Dameware Remote Support and Parallels Access.
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