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BeyondTrust Remote Support vs VNC Connect comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
377
Ranking in other categories
Configuration Management (1st), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
BeyondTrust Remote Support
Ranking in Remote Access
7th
Average Rating
8.8
Reviews Sentiment
6.7
Number of Reviews
42
Ranking in other categories
Privileged Access Management (PAM) (11th)
VNC Connect
Ranking in Remote Access
14th
Average Rating
7.4
Reviews Sentiment
5.9
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Remote Access category, the mindshare of Microsoft Intune is 4.9%, down from 10.6% compared to the previous year. The mindshare of BeyondTrust Remote Support is 3.0%, down from 3.6% compared to the previous year. The mindshare of VNC Connect is 3.1%, down from 3.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Mindshare Distribution
ProductMindshare (%)
Microsoft Intune4.9%
BeyondTrust Remote Support3.0%
VNC Connect3.1%
Other89.0%
Remote Access
 

Featured Reviews

HA
Senior Business Development Executive at Digitaltrack
Centralized device management has automated onboarding and improves remote security compliance
One thing I feel Microsoft Intune could improve is troubleshooting visibility. In many cases, when a policy or application deployment fails, the error messages are a bit generic. So, admins still spend time checking logs manually or testing on devices one by one. Compared to the simplicity of deployment, troubleshooting sometimes feels less mature. I also think reporting and real-time monitoring could be stronger. The dashboard gives useful information, but in large environments, many teams still depend on additional tools or scripts for deeper reporting and analytics. If I had to focus on one area first, I would probably choose troubleshooting and reporting. Deployment through Microsoft Intune is generally straightforward, but when something fails, identifying the exact root cause can still take more time than expected. Error messages are sometimes too generic, and admins often have to dig through logs, sync status, or multiple portals to understand what actually happened. I think user experience and policy management could also improve further. Microsoft Intune has become much better over the years, but sometimes the admin portal still feels fragmented because certain configurations open in different sections or redirect to older interfaces. For new admins, especially, it can take time to understand where everything is located. Another thing is policy conflict handling. In larger organizations, multiple device policies, compliance rules, and configuration profiles can overlap. When conflicts happen, the visibility is not always very clear, so admins spend time figuring out which policy actually won or caused the issue.
Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Secure remote access has transformed global support and simplified cross-platform collaboration
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.
Jose Miguel Moya - PeerSpot reviewer
SACTA Architect at MRInformatica
Easy to deploy, but scalability needs improvement
There are no specific challenges I faced while using the product. I haven't used the solution to support any AI-driven projects. In our company, we need to have remote access to our labs because if not, people have to move to the laboratory, and we will spend a lot of time working. I don't know the features of VNC Connect that improved our company's support capabilities. I rate the tool a six out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"From the user perspective, Microsoft Intune enables access to corporate data and apps even on personal devices, which is convenient."
"We handle the distribution software, collect metrics for app usage, and create policies to make the device compliant for Microsoft Intune."
"My favorite feature about Microsoft Intune is that I have good logging capabilities; I can effectively troubleshoot, though I'm also missing some aspects."
"The solution is easy to use, simple to understand for those new to using it, and combined with the other Microsoft products it makes for an overall good package."
"The Microsoft Windows Autopilot and Defender policies are the most valuable features of this solution."
"I would say the biggest benefit is the single-pane view. There's no jumping around multiple UI's to do your overall management."
"It is very stable and scalable because this is a cloud-only solution."
"It is absolutely a positive investment."
"My advice to others looking into using BeyondTrust Remote Support is that for the years I've been working with the BeyondTrust team with multiple customers and environments, they've been consistently offering top-shelf support, whether your environment has 250 users or more than 25,000 users."
"I personally like the ability to share files with other machines."
"Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset."
"We have the ability to securely assist users remotely with a stable product, which allows for reporting capabilities, SAML authentication, and ServiceNow integration."
"Bomgar is an amazing tool which has greatly improved our service desk's ability to support end users."
"Bomgar is one of the most stable platforms I have ever used in the IT world."
"Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."
"I used the solution for my internal environment and it was stable and efficient when connecting with the customer."
"The product’s ease of use and security are valuable."
"The most valuable features are that it is consistently low profile and consistently works without hiccups or headaches."
"The most valuable feature of the solution is its ease of use."
 

Cons

"There needs to be more support for Mac operating systems."
"The product needs to upgrade itself when the server is overloaded."
"We face multiple scenarios where IT decision-makers request specific policy implementations, however, due to product limitations, we cannot fulfill these requests."
"The challenge we experience is with Mac management. We find Intune not capable enough to handle Mac devices, configurations, or operating system deployments."
"The documentation about the custom image setup could be better."
"Intune lags all of its competitors in terms of report generation."
"It's only good for a Microsoft environment."
"Reporting needs to be better. Sometimes, it is way too slow, and it is not even accurate."
"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."
"It needs better Linux support. We have had issues with Ubuntu specifically."
"I would like to be able to transfer files between sessions."
"The product is pretty well rounded, but there are a few things that could be improved."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."
"One potential improvement is in the support department."
"They currently don't have remote access control to Chromebooks, and I think they should start doing that."
"Ease of access is a bit of a challenge."
"Improvements are required in the area of scalability since it is an aspect of the tool where there are shortcomings."
"We occasionally have issues with the graphic software of the interface."
 

Pricing and Cost Advice

"The Intune license model is costly."
"I rate Intune five out of 10 for pricing. It's expensive."
"It is average. Some of the costs are quite high depending on what the customer currently uses, but overall, it is not bad. I would not say that I would not recommend Intune based on the cost. I definitely would, but they can definitely improve on the cost. So overall, its cost is not bad."
"It is reasonable for the features it has."
"All security solutions worldwide are expensive. Microsoft has allowed a small scale of features within Microsoft Intune for cost-efficient solutions. If you want the full suite, you need to invest more to gain better security features."
"The product is relatively pricey, but considering its benefits, I'd say it's fair. The benefits outweigh the expensive licensing fees, especially for large organizations, but medium-sized and smaller businesses may be unable to afford it."
"Most of our clients come to us with licensing already in place. On average, it costs $6 per device per month to add Intune to an Office 365 subscription, but I am not sure."
"Existing E5 license holders for M365, Intune, and Azure, receive a free license."
"​The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need. The concurrent license model is helpful in this manner.​"
"Their pricing is a little bit high but it's negotiable depending on the type of client. It is approximately R6,000 per year for a user. I would rate the pricing a four out of five."
"Bomgar has a very fair pricing structure."
"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost. Its licensing is on a yearly basis. It is also on a per-technician basis. A certain number of concurrent technicians can log in and access all the features."
"It is not the most cost effective solution on the market."
"The solution is subscription-based and depends on the number of admin users."
"We believe for the money, it is worth what you pay."
"I would like to order more licenses. This would allow us to support more end users concurrently."
"The tool is not cheap."
"I use the tool's free version."
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Top Industries

By visitors reading reviews
Manufacturing Company
10%
Financial Services Firm
9%
Outsourcing Company
9%
Computer Software Company
7%
Manufacturing Company
12%
Outsourcing Company
8%
Computer Software Company
8%
Financial Services Firm
8%
Manufacturing Company
17%
Healthcare Company
9%
Financial Services Firm
8%
Educational Organization
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business192
Midsize Enterprise62
Large Enterprise187
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise9
Large Enterprise29
No data available
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What needs improvement with BeyondTrust Remote Support?
I am not certain about the billing of BeyondTrust Remote Support, but I have heard that it is a bit expensive, so the...
What advice do you have for others considering BeyondTrust Remote Support?
Since using BeyondTrust Remote Support, it is very productive because we can let people join our link and we can help...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
My experience with BeyondTrust Remote Support regarding pricing, setup cost, and licensing is that pricing is high. S...
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Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Bomgar Remote Support
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Telesat Canada, St. Anthony's School, Pratt and Whitney, City of Sacramento
Find out what your peers are saying about BeyondTrust Remote Support vs. VNC Connect and other solutions. Updated: September 2026.
914,322 professionals have used our research since 2012.