Sys Admin at a tech services company with 11-50 employees
Real User
Top 20
Jun 24, 2024
We've been trying to implement single sign-on for more than a year and keep running into roadblocks. Ease of access is a bit of a challenge. We can't get the single sign-on feature to work, which to us is a security issue as much as it is a convenience issue. The solution must provide more ability to scan the status of the workstation that we're interfacing with and pull stats on the configuration of the machine.
Sys Admin at a tech services company with 11-50 employees
Real User
Top 20
Jul 19, 2020
We occasionally have issues with the graphic software of the interface. It's a bit of a challenge. They have a version that allows us to stand up a remote connection if we have not previously set the machine up to do that. This is an area where the VNC Connect doesn't support establishing a connection where we haven't set up software drivers on the machine beforehand. In regards to scalability and finding a person's connection point on the dashboard, it can be an issue, but there are some tools to deal with that, we just haven't had to use them. They have a new feature where they allow the Audio connection to use the microphone and the speaker on the laptop to talk to the end-user, which would save on having to have a phone call set up at the same time, but we haven't been able to get that working quite yet. There seem to be some issues with getting that implemented. It will require an update.
Remote Access technologies allow users to connect to systems and data from any location, facilitating seamless work from remote sites. This improves accessibility and convenience, crucial for businesses with distributed teams.Remote Access solutions have transformed how organizations operate by providing secure connections to internal resources over public networks. These solutions enhance productivity and flexibility by enabling team members to work efficiently from various locations,...
The bandwidth is slow. Improvements are required in the area of scalability since it is an aspect of the tool where there are shortcomings.
We've been trying to implement single sign-on for more than a year and keep running into roadblocks. Ease of access is a bit of a challenge. We can't get the single sign-on feature to work, which to us is a security issue as much as it is a convenience issue. The solution must provide more ability to scan the status of the workstation that we're interfacing with and pull stats on the configuration of the machine.
We occasionally have issues with the graphic software of the interface. It's a bit of a challenge. They have a version that allows us to stand up a remote connection if we have not previously set the machine up to do that. This is an area where the VNC Connect doesn't support establishing a connection where we haven't set up software drivers on the machine beforehand. In regards to scalability and finding a person's connection point on the dashboard, it can be an issue, but there are some tools to deal with that, we just haven't had to use them. They have a new feature where they allow the Audio connection to use the microphone and the speaker on the laptop to talk to the end-user, which would save on having to have a phone call set up at the same time, but we haven't been able to get that working quite yet. There seem to be some issues with getting that implemented. It will require an update.