2018-05-28T09:18:00Z
Julia Miller - PeerSpot reviewer
Community Director at PeerSpot
  • 0
  • 6

What do you like most about ConnectWise Control?

Hi Everyone,

What do you like most about ConnectWise Control?

Thanks for sharing your thoughts with the community!

9
PeerSpot user
9 Answers
MikeChacker - PeerSpot reviewer
IT Manager Global Service Delivery at a energy/utilities company with 1,001-5,000 employees
Real User
Top 5Leaderboard
2020-11-15T06:19:19Z
Nov 15, 2020

You can bring up a command prompt remotely and execute commands without having to disturb the user.

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Cobus Burgers - PeerSpot reviewer
Managing Director at NETCB
Real User
Top 5
2020-06-28T08:50:00Z
Jun 28, 2020

Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%.

AH
CTO at Hanatech
Real User
2020-06-25T10:49:21Z
Jun 25, 2020

The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours.

Reseller
2018-06-11T06:45:00Z
Jun 11, 2018

The product's two-factor authentication means we are not worried like before about the state of our security.

Real User
2018-06-11T06:45:00Z
Jun 11, 2018

it gives me the ability to remotely connect to machines that I manage without user intervention.

RS
Senior IT and Telecommunications Consultant Extraordinaire~ at a tech services company
Consultant
2018-06-11T06:45:00Z
Jun 11, 2018

It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues.

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MM
Senior Marketing Analyst at Comcast Cable
Real User
2018-06-04T11:26:00Z
Jun 4, 2018

It is super easy to use and relatively inexpensive.

it_user882726 - PeerSpot reviewer
Owner at a tech services company with 51-200 employees
Real User
2018-06-04T11:26:00Z
Jun 4, 2018

Remote support is efficient and easy for our end users to receive support.

RH
IT Manager
Real User
2018-05-28T09:18:00Z
May 28, 2018

It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had.

Related Questions
Julia Miller - PeerSpot reviewer
Community Director at PeerSpot
Jan 20, 2023
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 4 answers
MikeChacker - PeerSpot reviewer
IT Manager Global Service Delivery at a energy/utilities company with 1,001-5,000 employees
Nov 15, 2020
We pay $3,000 USD for the service, yearly upfront. There are no costs in addition to the standard licensing fees.
VD
IT System and Network Administrator at a maritime company with 10,001+ employees
Dec 24, 2021
Four years ago, when we bought it, it was the cheaper side and we had a new license and we got good discounts. We might have originally had a 50% discount due to the fact that we had licensing previously. For some products, if you have, for example, a subscription, this license is valid for two years or one year, and then you must pay full price after that. ConnectWise has the benefit of, when renewing a license, getting quite large discounts.
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot
Jan 20, 2023
How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
2 out of 6 answers
AH
CTO at Hanatech
Jun 25, 2020
We have some support contracts with a few companies. We use it for ticketing, for raising issues, or for the escalation of issues that fall off. We also have some third-party software for antivirus capabilities, like Bitdefender, that help us protect our platforms.
Cobus Burgers - PeerSpot reviewer
Managing Director at NETCB
Jun 28, 2020
As a company, our clients are sometimes up to 6,000 kilometers away from us. We have customers across the African continent and within South Africa as well. We monitor and provide support services and implementation services to all of our clients and monitor what is happening in their environment. If a client has got an issue, within seconds, we can be onsite virtually to support them.
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