IT System and Network Administrator at a maritime company with 10,001+ employees
Dec 24, 2021
Four years ago, when we bought it, it was the cheaper side and we had a new license and we got good discounts. We might have originally had a 50% discount due to the fact that we had licensing previously. For some products, if you have, for example, a subscription, this license is valid for two years or one year, and then you must pay full price after that. ConnectWise has the benefit of, when renewing a license, getting quite large discounts.
We have some support contracts with a few companies. We use it for ticketing, for raising issues, or for the escalation of issues that fall off. We also have some third-party software for antivirus capabilities, like Bitdefender, that help us protect our platforms.
As a company, our clients are sometimes up to 6,000 kilometers away from us. We have customers across the African continent and within South Africa as well. We monitor and provide support services and implementation services to all of our clients and monitor what is happening in their environment. If a client has got an issue, within seconds, we can be onsite virtually to support them.
You can bring up a command prompt remotely and execute commands without having to disturb the user.
Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%.
The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours.
The product's two-factor authentication means we are not worried like before about the state of our security.
it gives me the ability to remotely connect to machines that I manage without user intervention.
It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues.
It is super easy to use and relatively inexpensive.
Remote support is efficient and easy for our end users to receive support.
It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had.