2018-05-28T09:18:00Z
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot
  • 0
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What is your experience regarding pricing and costs for ConnectWise Control?

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

8
PeerSpot user
8 Answers
MikeChacker - PeerSpot reviewer
IT Manager Global Service Delivery at a energy/utilities company with 1,001-5,000 employees
Real User
Top 5Leaderboard
2020-11-15T06:19:19Z
Nov 15, 2020

We pay $3,000 USD for the service, yearly upfront. There are no costs in addition to the standard licensing fees.

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Reseller
2018-06-11T06:45:00Z
Jun 11, 2018

The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions.

Real User
2018-06-11T06:45:00Z
Jun 11, 2018

It is priced fairly. Make sure you have enough licensing for all the techs that you have. I am just a one-man show. It is pretty simple for me, as I just need one.

RS
Senior IT and Telecommunications Consultant Extraordinaire~ at a tech services company
Consultant
2018-06-11T06:45:00Z
Jun 11, 2018

For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point.

MM
Senior Marketing Analyst at Comcast Cable
Real User
2018-06-04T11:26:00Z
Jun 4, 2018

It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android.

it_user882726 - PeerSpot reviewer
Owner at a tech services company with 51-200 employees
Real User
2018-06-04T11:26:00Z
Jun 4, 2018

Pricing is fair for Control and the licensing is simple. Automate is brutally overpriced and the licensing term is something I would never enter into again. I am counting the days until I can dump the Automate software.

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Real User
2018-05-28T10:02:00Z
May 28, 2018

Compared to what's out there the pricing is probably a good value.

RH
IT Manager
Real User
2018-05-28T09:18:00Z
May 28, 2018

I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward.

Related Questions
Julia Miller - PeerSpot reviewer
Community Director at PeerSpot
Jan 20, 2023
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 4 answers
MikeChacker - PeerSpot reviewer
IT Manager Global Service Delivery at a energy/utilities company with 1,001-5,000 employees
Nov 15, 2020
We pay $3,000 USD for the service, yearly upfront. There are no costs in addition to the standard licensing fees.
VD
IT System and Network Administrator at a maritime company with 10,001+ employees
Dec 24, 2021
Four years ago, when we bought it, it was the cheaper side and we had a new license and we got good discounts. We might have originally had a 50% discount due to the fact that we had licensing previously. For some products, if you have, for example, a subscription, this license is valid for two years or one year, and then you must pay full price after that. ConnectWise has the benefit of, when renewing a license, getting quite large discounts.
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot
Jan 20, 2023
How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
2 out of 6 answers
AH
CTO at Hanatech
Jun 25, 2020
We have some support contracts with a few companies. We use it for ticketing, for raising issues, or for the escalation of issues that fall off. We also have some third-party software for antivirus capabilities, like Bitdefender, that help us protect our platforms.
Cobus Burgers - PeerSpot reviewer
Managing Director at NETCB
Jun 28, 2020
As a company, our clients are sometimes up to 6,000 kilometers away from us. We have customers across the African continent and within South Africa as well. We monitor and provide support services and implementation services to all of our clients and monitor what is happening in their environment. If a client has got an issue, within seconds, we can be onsite virtually to support them.
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