Gerente Regional at a comms service provider with 51-200 employees
Real User
Dec 1, 2021
There are very few partners in the Avaya Ecosystem. We are a business partner, but being totally honest, there isn't too much information about Avaya solutions and that could be very much improved. If you want some product support, you have to go through a business partner in Latin America and there aren't many partners. That could be one thing that Avaya could improve. In the next release I would like a 100% cloud solution specifically for Latin America because they actually have one or two cloud solutions, but only on specific markets, for example, in the United States. I would like to see a real global, 100% cloud solution.
The video conferencing should really be improved. For additional features, I'd like to see more integration with third party websites or third party platforms. It's interesting to have people from teams, say Microsoft or Cisco Webex, being integrated into conferences. Avaya doesn't do that. I think it's a challenge for many providers to keep up technology standards without having to constantly add to applications installed on your PC. If you need to have Zoom, Cisco Webex, Avaya, Microsoft, it becomes a mess on your computer. It would be great if all solutions were integrated and they could communicate with each other.
Virtual Meetings have become an essential part of modern business operations, offering versatile solutions for remote collaboration and communication. Businesses can effectively bring teams together from across the globe with minimal effort.The demand for Virtual Meetings is driven by a need for flexibility and efficiency in communication. These solutions provide a platform that connects individuals through video, audio, and chat features, ensuring seamless interaction. They support a range...
Avaya IX Meetings' deployment is complex.
The installation could be more straightforward. I would like it to work with other meeting software in the next release.
There are very few partners in the Avaya Ecosystem. We are a business partner, but being totally honest, there isn't too much information about Avaya solutions and that could be very much improved. If you want some product support, you have to go through a business partner in Latin America and there aren't many partners. That could be one thing that Avaya could improve. In the next release I would like a 100% cloud solution specifically for Latin America because they actually have one or two cloud solutions, but only on specific markets, for example, in the United States. I would like to see a real global, 100% cloud solution.
The video conferencing should really be improved. For additional features, I'd like to see more integration with third party websites or third party platforms. It's interesting to have people from teams, say Microsoft or Cisco Webex, being integrated into conferences. Avaya doesn't do that. I think it's a challenge for many providers to keep up technology standards without having to constantly add to applications installed on your PC. If you need to have Zoom, Cisco Webex, Avaya, Microsoft, it becomes a mess on your computer. It would be great if all solutions were integrated and they could communicate with each other.