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ScreenConnect pros and cons

Vendor: ConnectWise

4.2 out of 5

37 reviews
93% willing to recommend

Pros & Cons summary

ConnectWise ScreenConnect enhances connection management with efficient bandwidth handling and simplifies unattended access for maintenance. It reduces travel costs by 90% via virtual support and strengthens security with two-factor authentication. Despite straightforward setup and easy agent installation via GPO, it lacks a non-installation agent method, has Linux limitations, service interruptions, and a cumbersome remote access process. Absence of mobile video streaming is a drawback for troubleshooting.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

ConnectWise ScreenConnect offers superior remote access capabilities, allowing quick problem fixes and efficient employee support across locations.

Valuable features include responsiveness, bandwidth management, and the ability to manage multiple monitors and video settings.

Embedded ConnectWise instructions for end-users provide step-by-step guidance, enhancing the remote support experience.

Unattended access and remote command execution make it easy to deploy fixes and monitor networks without user intervention.

The solution significantly reduces travel costs by enabling extensive virtual client support beyond normal business hours.

CONS

ConnectWise ScreenConnect lacks capabilities for running agents without installation, contrasting with competitors like GoToAssist.

There are limitations in handling Windows Updates, leading users to rely on alternatives like WSUS.

The process for granting customers remote access to their machines is cumbersome and time-consuming.

Issues with service stability occur, particularly on server operating systems like Server 2008 and Server 2012.

The onboarding process for ConnectWise ScreenConnect needs significant improvement.

ScreenConnect Pros review quotes

Business Process Manager at a construction company with 501-1,000 employees

Jul 20, 2016

Extremely user friendly

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Network Admin at a hospitality company with 10,001+ employees

Jul 27, 2016

We took a crack at ScreenConnect and we really liked what we saw and how it worked properly.

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Director of Information Technology at a hospitality company with 51-200 employees

Jul 28, 2016

We researched prior to evaluating any remote access solutions and decided that Screenconnect was our first choice; we initiated a trial and have not looked back at any other solutions.

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Principal at a healthcare company with 501-1,000 employees

Jul 28, 2016

I previously used TeamViewer and Chrome Remote Desktop, and ScreenConnect beats out both as it's easier to use than Windows Remote Desktop (outside of a local network) and it's less expensive than TeamViewer.

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Franchise Operations Specialist at a recreational facilities/services company with 501-1,000 employees

Jul 28, 2016

Being able to quickly remotely access other computers from anywhere, supporting our other users is simple and quick to do.

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CTO at Techexeconline.com

Jul 31, 2016

It's worth using over the others because it makes unattended remote access faster and simpler than the other products I tried.

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IT Admin at a tech company with 501-1,000 employees

Jul 28, 2016

My business is connected to supporting computers; of course, it helps me a lot.

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President at IBF Consulting

Sep 1, 2016

The product works very well and is easy for end users to install.

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Senior System Administrator at a tech company with 51-200 employees

Nov 14, 2016

ScreenConnect is our backup solution for remote access.

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Senior Technical Support Specialist at a tech services company with 1,001-5,000 employees

Dec 25, 2016

If you are looking for a quick and easy web-based connection session without the need to be on intranet, then this is the solution for you.

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Show 8 more reviews (out of 18)

ScreenConnect Cons review quotes

Business Process Manager at a construction company with 501-1,000 employees

Jul 20, 2016

The username is automatically generated by ScreenConnect and you can't choose it.

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Network Admin at a hospitality company with 10,001+ employees

Jul 27, 2016

My immediate supervisor said it was lacking in documentation and had too many words to describe how to use the product when crafting instructions to send to our third party consultant who was going to connect to our system behind our firewall.

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Director of Information Technology at a hospitality company with 51-200 employees

Jul 28, 2016

The ability to autolock Windows desktop on remote computers after a remote session disconnects would be ideal.

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Free Report: ScreenConnect Reviews and More

Learn what your peers think about ScreenConnect. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.

884,873 professionals have used our research since 2012.

Principal at a healthcare company with 501-1,000 employees

Jul 28, 2016

The only slowdown I've seen is when quality settings are set to high - and this is primarily on Windows 10 machines that show a picture on the lock-screen prior to the password entry screen.

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Franchise Operations Specialist at a recreational facilities/services company with 501-1,000 employees

Jul 28, 2016

The only issues I’ve dealt with are display issues when the end user has a dual monitor setup.

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CTO at Techexeconline.com

Jul 31, 2016

The file transfer function could be a little more robust for multi-file transfers.

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IT Admin at a tech company with 501-1,000 employees

Jul 28, 2016

At the moment, I cannot use my own domain to install it and use it with my clients.

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President at IBF Consulting

Sep 1, 2016

Setting up permissions and groups in the portal is NOT simple or intuitive by any stretch.

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Senior System Administrator at a tech company with 51-200 employees

Nov 14, 2016

The previous version of ScreenConnect was so old that it was blocked by Windows Defender, SmartScreen, and most anti-virus applications.

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Senior Technical Support Specialist at a tech services company with 1,001-5,000 employees

Dec 25, 2016

However, the main issue I have seen with it is that, if they are having issues with their web browsers or network, there is really no way to connect with it.

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Show 8 more reviews (out of 18)

Product Categories

Product Categories

Virtual Meetings

Remote Visual Support

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Product Categories

Product Categories

Virtual Meetings

Remote Visual Support

Popular Comparisons

Popular Comparisons

Microsoft Intune vs ScreenConnect

TeamViewer vs ScreenConnect

NinjaOne vs ScreenConnect

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs ScreenConnect

Microsoft Remote Desktop Services vs ScreenConnect

Check Point Remote Access VPN vs ScreenConnect

BeyondTrust Privileged Remote Access vs ScreenConnect

BeyondTrust Remote Support vs ScreenConnect

Webex vs ScreenConnect

3CX Live Chat vs ScreenConnect

Rocket Exceed TurboX vs ScreenConnect

Skype for Business vs ScreenConnect

LogMeIn Rescue vs ScreenConnect

Splashtop Remote Support vs ScreenConnect

Parallels Access vs ScreenConnect

See all alternatives

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