Try our new research platform with insights from 80,000+ expert users

Atlassian Confluence vs OpenText Content Management comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.5
Atlassian Confluence is a cost-effective tool improving time efficiency, knowledge sharing, and quality of life for users.
Sentiment score
7.4
Users find OpenText ECM valuable for efficient multitasking and ROI, despite challenges in precise IT measurement.
ROI may be very short if you use OpenText Content Management system effectively.
 

Customer Service

Sentiment score
6.5
Atlassian Confluence support is responsive but limited, with users often seeking help elsewhere due to cost and complexity issues.
Sentiment score
4.7
OpenText's customer service is responsive but faces delays, with inconsistent efficiency and a need for expertise improvement.
This team manages all queries and uses various plugins, such as Tempo for time tracking.
The Atlassian technical support team is reachable through different platforms.
The staff lacks adequate knowledge.
In prior years, support was really great; opening a ticket resulted in fast responses and proactive problem-solving.
 

Scalability Issues

Sentiment score
7.1
Atlassian Confluence scales efficiently for diverse organizations, though cloud performance and cost concerns exist; integration boosts flexibility.
Sentiment score
7.2
OpenText Content Management excels in scalability and adaptability, supporting large organizations despite documentation challenges, with seamless system integration.
There is not enough documentation about scaling, which makes it difficult to enhance or modify environments without significant effort.
 

Stability Issues

Sentiment score
7.9
Atlassian Confluence is reliable and stable, despite occasional server-related disruptions, with performance improving consistently over time.
Sentiment score
7.0
OpenText Content Management is stable but needs enhancements in alerting and performance, with improvements noted in newer versions.
The product is quite stable if it is well-managed.
 

Room For Improvement

Atlassian Confluence faces criticism for poor search, inadequate editing features, inflexible pricing, and scalability issues for large enterprises.
OpenText Content Management needs feature enhancements, better integration, improved performance, and more robust support and AI capabilities.
More options similar to those available in Word or Google Docs in terms of formatting and other features could enhance its functionality.
This chart used AI to offer users the option to create it based on the data.
The expectation from the customer versus the product explanation needs alignment.
Another important aspect is the improvement of the artificial intelligence already embedded in OpenText Content Management solution.
 

Setup Cost

Atlassian Confluence costs vary by users and add-ons, potentially increasing annually, with complex licensing affecting price perception.
OpenText Content Management is costly and complex, but offers comprehensive solutions, potentially deterring medium-sized businesses despite its strengths.
It streamlines license management and renewal processes, which can otherwise lead to complications or lapses in access.
Money is a factor because Atlassian Confluence is not free.
If you compare it to an archiving solution and you are using content management only for archiving, the cost of the license may seem too high, as you are paying for a license that not only includes archiving but also controls the full life cycle of information, connects with SAP and Salesforce, features a native connection with Office 365, and supports parallel editing.
The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.
 

Valuable Features

Atlassian Confluence enhances collaboration with customizable templates, content sharing, and secure integration with Jira and external tools.
OpenText Content Management integrates with major apps, enhancing productivity with security, automation, and robust search features for efficient document handling.
This tool provides a single repository for interacting with the entire team.
I use Atlassian Confluence for task management and other project management tasks, such as reporting, visualization of tasks, tracking the progress of tickets, and understanding how work is progressing.
The seamless integration between SAP and OpenText offers a 360-degree view of documents, facilitating a full-text search capability.
OpenText Content Management has a feature that is unique in the market, which is the deep integration with leading applications, allowing reflection of the connections between different processes and objects in applications such as SAP, SuccessFactors, or Salesforce, visible inside the document management application.
 

Categories and Ranking

Atlassian Confluence
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
107
Ranking in other categories
Corporate Portals (Enterprise Information Portals) (2nd), Enterprise Social Software (3rd), Knowledge Management Software (1st)
OpenText Content Management
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
22
Ranking in other categories
Enterprise Content Management (2nd), Content Collaboration Platforms (12th)
 

Mindshare comparison

While both are Messaging and Collaboration solutions, they serve different purposes. Atlassian Confluence is designed for Corporate Portals (Enterprise Information Portals) and holds a mindshare of 13.2%, down 17.0% compared to last year.
OpenText Content Management, on the other hand, focuses on Enterprise Content Management, holds 10.0% mindshare, down 11.1% since last year.
Corporate Portals (Enterprise Information Portals) Market Share Distribution
ProductMarket Share (%)
Atlassian Confluence13.2%
SharePoint28.8%
Liferay Digital Experience Platform19.1%
Other38.9%
Corporate Portals (Enterprise Information Portals)
Enterprise Content Management Market Share Distribution
ProductMarket Share (%)
OpenText Content Management10.0%
SharePoint15.0%
OpenText Documentum Content Management10.2%
Other64.8%
Enterprise Content Management
 

Featured Reviews

Rabindra K Maharana - PeerSpot reviewer
Editing features improve document accessibility
There is a holiday calendar, however, I need to install an app or add something to it. The add-on feature is not readily available or well-documented. Guidance on this should be available in a forum. Recently, I used a feature in another tool—perhaps GitHub—where it helped prepare a chart. It involved listing resources, like having fifteen people in the X team, ten in the Y team, and seven in the Z team. It created a bar chart showing these numbers. This chart used AI to offer users the option to create it based on the data. It was then created on a separate page and made available.
Alejandro Stromer - PeerSpot reviewer
Has provided deep integration with business applications and supported full content lifecycle management
OpenText Content Management has a feature that is unique in the market, which is the deep integration with leading applications, allowing reflection of the connections between different processes and objects in applications such as SAP, SuccessFactors, or Salesforce, visible inside the document management application. Without connecting to the leading application, for example SAP, you can navigate between all documentation, having a full 360-degree view of all information related to the process. This means that when you create some action regarding an object that has a connected document in the content management system, you can automatically see additional information connected, managed and controlled by the leading application, with automatic reflection in the document management system. This is a unique advantage that OpenText Content Management has, which is not found in the market. Another unique feature is the integration with Office 365, where you can work with different folders or binders in the document management system and connect to Teams in a simple way, making all this information available in the Teams you are working with. Digital Asset Management is a big part of the content management solution within OpenText Content Management, allowing full integration of all documentation, pictures, plans, and technical documentation if you have asset management inside SAP. It connects similarly to other modules of SAP but includes a special feature for asset management from a technical point of view and connects with the engineering department, providing the full life cycle from development through deployment to maintenance. This means you have the full life cycle from the beginning when you define the solution, construct it, and finally transfer it to maintenance to keep all information updated easily, avoiding risks and ensuring access to accurate information at the right moment.
report
Use our free recommendation engine to learn which Corporate Portals (Enterprise Information Portals) solutions are best for your needs.
871,829 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
16%
Manufacturing Company
10%
Computer Software Company
10%
Government
7%
Government
14%
Financial Services Firm
9%
Manufacturing Company
9%
Computer Software Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business38
Midsize Enterprise26
Large Enterprise52
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise4
Large Enterprise11
 

Questions from the Community

What do you like most about Atlassian Confluence?
The most valuable feature of the solution stems from its document-controlling feature. In Atlassian Confluence, controlled documents cannot be edited by anyone else.
What is your experience regarding pricing and costs for Atlassian Confluence?
Money is a factor because Atlassian Confluence is not free. I need to purchase extra components when adding new projects or employees.
What needs improvement with Atlassian Confluence?
Currently, I have no suggestions for improvements. There are no issues with stability or downtime with Atlassian Confluence.
What do you like most about OpenText Content Suite Platform?
We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...
What is your experience regarding pricing and costs for OpenText Content Suite Platform?
OpenText Content Management has changed the licensing concept to one license that includes all features. Although this may make the final license price a little higher in the market, considering al...
What needs improvement with OpenText Content Suite Platform?
There are some areas in OpenText Content Management that could be improved, particularly regarding the way you define and extend the solution with different metadata. Another important aspect is th...
 

Also Known As

Confluence
OpenText Content Suite Platform, OpenText Core Share
 

Overview

 

Sample Customers

Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.
ATCO Australia, MSIG Asia, Orica, Salt River Project
Find out what your peers are saying about Microsoft, Atlassian, Liferay and others in Corporate Portals (Enterprise Information Portals). Updated: September 2025.
871,829 professionals have used our research since 2012.