Atera vs LiveAgent comparison

Atera and QualityUnit are both solutions in the IT Service Management (ITSM) category. Atera is ranked #14 with an average rating of 9.0, while QualityUnit is ranked #49. Atera holds a 2.3% mindshare in ISM, compared to QualityUnit’s 0.2% mindshare. Additionally, 93% of Atera users are willing to recommend the solution, compared to 100% of QualityUnit users who would recommend it.

Atera

Read 15 Atera reviews

943 Views
69 Comparison Views

93% willing to recommend

LiveAgent

Read 2 LiveAgent reviews

111 Views
28 Comparison Views

100% willing to recommend

Atera

LiveAgent

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Executive SummaryUpdated on Nov 3, 2024

LiveAgent and Atera are solutions in customer support and service management. Atera leads in integrated IT management, while LiveAgent dominates customer communication tools.

Features: LiveAgent includes a powerful ticketing system, chat support, and social media integration for enhanced customer engagement. Atera offers remote monitoring, IT automation, and patch management, which suit IT teams needing comprehensive oversight.

Ease of Deployment and Customer Service: LiveAgent provides straightforward deployment with extensive support options for communication improvements. Atera's cloud-based solution simplifies remote IT management, requiring more technical expertise for full functionality.

Pricing and ROI: LiveAgent presents a lower setup cost, appealing to businesses focused on communication, with competitive ROI due to robust engagement tools. Atera, with potentially higher initial setup costs, provides significant ROI for businesses seeking integrated IT management and monitoring.

To learn more, read our detailed Atera vs. LiveAgent Report (Updated: June 2025).

Buyer's Guide

Atera vs. LiveAgent

June 2025

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Helped 858,038 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Atera

Ranking in IT Service Management (ITSM)

14th

Average Rating

9.2

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

Remote Monitoring and Management (RMM) (4th), Patch Management (11th)

LiveAgent

Ranking in IT Service Management (ITSM)

49th

Average Rating

8.0

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Help Desk Software (38th), Knowledge Management Software (22nd)

Mindshare comparison

As of June 2025, in the IT Service Management (ITSM) category, the mindshare of Atera is 2.3%, down from 2.6% compared to the previous year. The mindshare of LiveAgent is 0.2%, down from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

James Clowes

IT Manager at Dynamic Bradview Roofing

Having fewer hardware replacements saves us in annual costs

There is a new version of the interface coming out. I have been asking for a new version for a while. While the interface is nice, I guess the developer thinks one way and the user thinks another. So, I think the interface is getting a big overhaul. This is what they have mentioned in their webinars and stuff. It is in beta, but I'm not on the beta program, so I haven't seen it. I can't really complain about the old interface, but now that I have heard there is a new one coming, all I want is the new one. The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client. Reports are fine for internal use, where they never leave your company. However, if I was an MSP, I would probably want a little bit more information or the ability to customize some of it without having to edit PDFs.

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Ogechi O.

Assistant customer support manager

Prioritizes tasks and easily organizes messages and responses

I've not really noticed anything that needs to be improved with the solution. Generally, I enjoyed everything. Every feature LiveAgent has was a seamless journey for me. Maybe there are others who might notice one or two flaws on LiveAgent. I use LiveAgent, but based on my position in the company as a live chat professional, there is a level that I am restricted to. There are other products that are more popular and effective than LiveAgent, like Zendesk and HubSpot. They are among the most popular live chat products, and they have more users. I will advise that LiveAgent should look at what these other people are doing and use it to improve themselves. LiveAgent should add more functionalities.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I would say it's the number one tool for all ITMS."

"The most valuable features of this solution are automatic batch matching and unattended support access."

"Measuring the integration is very helpful when using Atera Assist Test. It takes the solution to the next level by automating activities. It doesn't just provide the solution but also allows running scripts to fix issues before a technician has to work on them."

"Atera has saved our organization money. We look at Atera as an extra employee that we only pay about $300 a month. This is incredible savings over having to hire somebody to do all the tasks that Atera performs for us."

"Atera's Remote Access feature has been invaluable for our monitoring needs. It allows us to use FlashOps in Azure to control equipment remotely and supervise real-time details like server and computer statuses for our clients. This access is crucial as it enables us to handle network issues and manage server administration efficiently. Regarding automation, Atera's tools have significantly boosted our service efficiency. They streamline tasks like installing tools and provide quick insights into critical issues with our servers. This saves us time and enhances our ability to deliver valuable services, especially for large-scale projects requiring precise and swift actions."

"Pricing is definitely my favorite part of it. It is also extremely easy to use."

"It's very easy to use, not just for me, but even for people who have claimed, "I'm not very good at IT." Once you have it installed and you have it set up, it pretty much works by itself. It really helps you do what you need to do. It's easy to use for a beginner, compared to some of the other larger RMMs that are a little bit more complicated."

"Atera has helped me to provide more accurate solutions based on a given problem. For example, we base our solutions on event scenarios, like the alerts. We identify that there's a series of problems occurring in a particular area from the information provided by the alerts."

More Atera pros

"The most valuable feature was how the solution helped us to prioritize tasks."

"Provides service level optimization."

Cons

"Atera could be improved by adding more granular control over technician roles. We need more specific controls on what technicians can access, like limiting their ability to view certain sections or access devices and share files. This feature request has already been made. The IP asset management capabilities need improvement to better manage assets beyond just devices."

"I also use Apple Zoho, which does not require you to download anything. You can get help from Zoho. Atera, on the other hand, requires you to download an applet."

"Having more freedom to perform identity access management would be great."

"The chat solutions need improvement because we first need to connect to the customer. This needs to improve so that there is a particular feature that can provide support to customers even if they are not connected to a computer."

"Customization could be improved."

"It will be interesting if Atera can integrate all kinds of products. In North America, there are a lot of resellers, like Ingram Micro, Tech Data, Arrow Electronics, etc. It would be amazing if Atera could integrate with these products. If they could integrate with these products for MSPs, it would be much easier. Then, if you are buying something, and need to add something, you don't need to jump from place to place because this is a very quick sales instrument for use on a daily basis."

"There is definitely room for improvement with its automation capabilities."

"I would like to see more mobile device management. iPad is a big one. I know they've been working on some of that. For me, it would be amazing if I could do tablet devices and even expand it to POS systems or the like. I know that a lot goes into that but I've seen it is an area they're looking at."

More Atera cons

"Connection to other softwares could be improved."

"There are other products that are more popular."

Pricing and Cost Advice

"Atera happened to have the best pricing model."

"As an internal IT, it's gold right there. It is money in the bank."

"One of the biggest issues I face is the need to pay per technician. I've dealt with other platforms that you need to have 250-500 devices. Even though the cost declines as the number of devices a person has increases, they still require you to pay for 250 or 500, respectively. With Atera, the number doesn't matter as you always pay the same amount. I approximate that Atera saves me $100 per week."

"Atera's pricing stays fixed and predictable, enabling us to add more customers and unlimited monitored devices. We still have a number of clients who fit a break/fix IT model. This is something where clients are complaining more about having to pay extra month-by-month for technology services. With Atera's model, we don't have to be going out and asking for more from clients each month. Right now, with where we are at in terms of scale, this is very important to us."

"Our company is a startup. The initial reason I looked into Atera was the fact that you pay by the technician, not per-device. That means you are able to jump right in with a service without having a large overhead."

"The price is reasonable for what we require."

"We pay per user. I am the only user. It is $150 per user. If I need to add one, it is not as costly as expanding with other providers."

"In terms of cost, it's not very expensive. I’d rate it around three or four out of ten, considering its value for money."

More Atera pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Computer Software Company

Educational Organization

Comms Service Provider

Retailer

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for Atera?

Pricing is low. It costs around 149 bucks per month.

See all answers

What needs improvement with Atera?

It should improve its processes.

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What is your primary use case for Atera?

Atera is integral to our daily operations. We use it for RMM, PSA, our ticket system, and contact with people. We also integrate it with different products.

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Comparisons

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N-able N-central vs Atera

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ConnectWise Automate vs Atera

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Datto Remote Monitoring and Management vs Atera

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More Atera Competitors

No data available

Product Reports

Buyer's Guide

Atera

June 2025

Download Atera product report

Buyer's Guide

Help Desk Software

May 2025

Download LiveAgent product report

Overview

Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use platform

Thousands of paying users in over 75 countries
Free 30-day trial, no credit card or commitment required
No hidden fees or restrictions, all plans include unlimited devices
Seamless integration with your favorite IT tools including: Splashtop, AnyDesk, TeamViewer, and ScreenConnect

What can Atera do for you?

Improve Efficiency. Atera delivers customers the tool suite for IT management. Everything you need in an all-in-one, easy-to-use platform.
Automation. Set alerts and proactively prevent issues for your clients. Minimize time spent on manual tasks and spend more time on what matters most, serving your customers.
Disruptive Pricing, Unlimited Devices. Per technician-based pricing with unlimited servers and workstations means you can cover it all, at one fixed price.

Atera

Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software for SMB in 2020. LiveAgent boasts the fastest chat widget on the market and has over 150M end-users worldwide. LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. LiveAgent has over 179+ helpful features such as advanced automation features, rules, tags, and 40+ integrations.

Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. Start your free 14-day trial today, no credit card required.

QualityUnit

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera.

Orange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S, Oxford University

Buyer's Guide

Atera vs. LiveAgent

June 2025

Free Report: Atera vs. LiveAgent

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