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Atera pros and cons

Vendor: Atera

4.6 out of 5

15 reviews
93% willing to recommend

Pros & Cons summary

Atera offers efficient problem-solving with alert data, cost savings via remote work, and enhances user collaboration through a Shared Script Library. It acts as an affordable extra employee with features like automatic batch matching. However, identity access flexibility, integration with resellers, expanded mobile device management, improved reporting, and granular control need enhancement for better utility for MSPs. Unattended support access increases efficiency while additional improvements could boost functionality.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Atera helps to provide more accurate solutions based on event scenarios like alerts, which identify a series of problems in a particular area.

It saves money on travel by enabling remote work, which is cost-effective for both service providers and clients.

The Shared Script Library and automation tasks foster community collaboration, allowing users to share scripts and knowledge.

Atera acts as an extra employee, accomplishing tasks that would otherwise require additional staff, representing significant savings.

Automatic batch matching and unattended support access are highly valued features that enhance efficiency.

CONS

Atera needs more freedom to perform identity access management and improve chat solutions for customer support without needing a computer connection.

Integration with North American products like Ingram Micro and Tech Data would simplify processes for MSPs.

The billing module's standard layout is limited, and Atera needs mobility features for devices like iPads and iPhones.

Atera should enhance its mobile device management to include tablets and POS systems, improving monitoring of network devices beyond computers and servers.

Reporting, automation capabilities, and IP asset management need improvement, with more granular control over technician roles.

Atera Pros review quotes

reviewer1264113

Owner with 1-10 employees

Oct 27, 2020

I would say it's the number one tool for all ITMS.

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JC

Network Administrator at a university with 51-200 employees

Nov 3, 2020

Atera has helped me to provide more accurate solutions based on a given problem. For example, we base our solutions on event scenarios, like the alerts. We identify that there's a series of problems occurring in a particular area from the information provided by the alerts.

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AV

Owner at Sytex Ltd.

Feb 22, 2021

Atera saves money. A trip to the customer costs between $20 to $30. Then, you need to charge the customer $20 to $30 for the travel. However, if you are doing this work remotely, then you are not driving. This makes the process easier and saves money for you and the customer. For example, if it is just one machine, then the savings comes out to $50 to $60. If we are talking about a huge client, who has hundreds of machines and is changing their infrastructure, that is a lot of money.

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Danny Merkenhof

CTO at Apex ICT

Mar 9, 2021

I really like the Shared Script Library and automation tasks which they have implemented... because all the Atera users in the community can share their scripts and their automation tasks knowledge. The same goes for the Shared SNMP Template Library.

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CB

IT Managed Service Provider at Principal PC Consulting, LLC

Mar 18, 2021

We value the alerts that come with the product which allow me to reach out to my clients. Overall, Atera generates additional revenue streams for work done on their machines.

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KB

Kimberly Bassett

Chief Technology Officer at Jetty IT Solutions

Mar 22, 2021

It's very easy to use, not just for me, but even for people who have claimed, "I'm not very good at IT." Once you have it installed and you have it set up, it pretty much works by itself. It really helps you do what you need to do. It's easy to use for a beginner, compared to some of the other larger RMMs that are a little bit more complicated.

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Director of Development at Cage Data

Mar 22, 2021

Atera has saved our organization money. We look at Atera as an extra employee that we only pay about $300 a month. This is incredible savings over having to hire somebody to do all the tasks that Atera performs for us.

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JC

IT Manager at Dynamic Bradview Roofing

Jun 8, 2021

There are a lot fewer hardware replacements. Once people migrated from old style hard disks over to SSDs, you have things like hard disks filling up faster. So, I run a script to clear out all the waste, e.g., all the temporary files and downloads. A lot of our business runs through a custom web application that we built. This involves people downloading a lot of PDFs and Excel files, and not just having them sitting in folders. With Atera, I can just go through and clean the temporary files out.

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AZ

Lead at Lit IT Support

Jun 17, 2021

I have better access when I go to look for something regarding either a specific user or software. It is easier to locate. When I am troubleshooting with my clients on the phone, I am not fiddling around looking through a bunch of ticket notes trying to locate something. It makes me a lot more efficient.

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AV

Owner at Sytex Ltd.

Sep 24, 2021

All of the features of Atera are valuable because they allow the customers to achieve their goals. It is easy to use, has good collaboration, and has zero maintenance.

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Show 4 more reviews (out of 14)

Atera Cons review quotes

reviewer1264113

Owner with 1-10 employees

Oct 27, 2020

Having more freedom to perform identity access management would be great.

Read full review

JC

Network Administrator at a university with 51-200 employees

Nov 3, 2020

The chat solutions need improvement because we first need to connect to the customer. This needs to improve so that there is a particular feature that can provide support to customers even if they are not connected to a computer.

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AV

Owner at Sytex Ltd.

Feb 22, 2021

It will be interesting if Atera can integrate all kinds of products. In North America, there are a lot of resellers, like Ingram Micro, Tech Data, Arrow Electronics, etc. It would be amazing if Atera could integrate with these products. If they could integrate with these products for MSPs, it would be much easier. Then, if you are buying something, and need to add something, you don't need to jump from place to place because this is a very quick sales instrument for use on a daily basis.

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Free Report: Atera Reviews and More

Learn what your peers think about Atera. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.

879,259 professionals have used our research since 2012.

DM

Danny Merkenhof

CTO at Apex ICT

Mar 9, 2021

The billing module has a standard layout which is too limited for my needs.

Read full review

CB

IT Managed Service Provider at Principal PC Consulting, LLC

Mar 18, 2021

The mobility of Atera is also a feature which needs to be addressed so that it can be used on iPads, iPhones and things of this nature. I would also like to see an agent included on these devices so that I can monitor, maintain and manage them.

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KB

Kimberly Bassett

Chief Technology Officer at Jetty IT Solutions

Mar 22, 2021

I would like to see more mobile device management. iPad is a big one. I know they've been working on some of that. For me, it would be amazing if I could do tablet devices and even expand it to POS systems or the like. I know that a lot goes into that but I've seen it is an area they're looking at.

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Director of Development at Cage Data

Mar 22, 2021

They are working on an update, and I would like to see more stuff outside of just computers and servers. Increasingly, we need to be able to monitor and manage network devices. Atera is improving on that already, which is one place that it is currently lacking.

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JC

IT Manager at Dynamic Bradview Roofing

Jun 8, 2021

The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client.

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AZ

Lead at Lit IT Support

Jun 17, 2021

There is definitely room for improvement with its automation capabilities.

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AV

Owner at Sytex Ltd.

Sep 24, 2021

The solution is scalable. However, in the past, we did have some issues.

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Show 4 more reviews (out of 14)

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