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Atera vs BigPanda comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.0
Atera boosts efficiency and cuts costs with remote management, software integration, fixed pricing, and automation, enhancing business value.
Sentiment score
5.5
BigPanda offers efficiency benefits for managing over 10,000 events weekly, saving time and resources compared to tools like Netcool.
BigPanda offers significant time-saving, cost-saving, and resource-saving benefits.
Technical Lead
BigPanda saves time with its advanced features and manages large environments while requiring fewer resources compared to our previous tool, Netcool.
Software Engineer at Trianz
 

Customer Service

Sentiment score
8.5
Atera's support team offers quick resolution, accessible help, valued security measures, and improves through user feedback.
Sentiment score
6.5
BigPanda's customer service is responsive and helpful, with noted inconsistencies like slow emails and no phone support.
If BigPanda can consistently provide such competent contacts, I would rate the support ten out of ten, otherwise, it is an eight out of ten.
Engineer - Cloud and Infrastructure Services at a tech vendor with 10,001+ employees
Companies like CoreLogix, which is a log platform, achieve ten out of ten due to their responsiveness.
CEO / Co-Founder at Aiops ltd
For technical support, we have only had to address password resets and alert mismatching.
Technical Lead
 

Scalability Issues

Sentiment score
7.8
Atera is scalable for small to large companies, with intuitive setup and robust API integration, ideal for growth.
Sentiment score
7.2
BigPanda is scalable and integrates well, although experiences vary based on configuration efforts and peak time performance.
It handles large volumes of alerts without limitations.
We manage a large environment with over 50,000 servers and various monitoring tools like Dynatrace, New Relic, Splunk, Nagios, and Datadog.
Software Engineer at Trianz
I rate the scalability of BigPanda at eight.
Manager Observability at ICE
 

Stability Issues

Sentiment score
8.2
Atera is highly stable and reliable, with minor issues quickly addressed and regular updates enhancing functionality.
Sentiment score
7.5
BigPanda is stable with minimal downtime and effective incident management, though occasional service interruptions are promptly addressed.
BigPanda is now stable.
I would rate the availability of BigPanda at nine because it's almost 99.99% available.
Manager Observability at ICE
However, when handling critical traffic, the BigPanda site can slow down, which we manage with a load balancer.
Software Engineer at Trianz
 

Room For Improvement

Atera needs improved integration, support, and customization across identity management, mobile, network monitoring, and technician control features.
BigPanda requires enhancements in analytics, usability, integration, UI, and cost while improving accuracy, dashboards, and multi-cloud observability.
A 'deep dive' analysis feature would be appreciated to give detailed insights such as CPU usage and disk space analysis.
It would be beneficial if BigPanda leveraged AI to solve critical issues related to editing and sending alerts based on enrichment mapping files.
Software Engineer at Trianz
If BigPanda could integrate AI, it would enhance the platform significantly by offering chatbot functionality within the BigPanda UI.
Engineer - Cloud and Infrastructure Services at a tech vendor with 10,001+ employees
 

Setup Cost

Atera's pricing model offers cost-effective scalability and predictability, with unlimited devices and savings compared to competitors, ideal for enterprises.
BigPanda offers cost-effective pricing at $200,000 annually, providing flexibility and competitive advantages for high-growth companies.
The pricing for BigPanda is reasonable compared to other event management tools, given its advantages.
Software Engineer at Trianz
 

Valuable Features

Atera provides robust remote access, automation, and monitoring tools, enhancing productivity and user satisfaction with its intuitive interface.
BigPanda streamlines incident management with AI-driven alert deduplication, offering seamless integration and enhancing real-time incident resolution.
We can run commands such as PowerShell, batch scripts, and implement automation.
Owner at Sytex Ltd.
Its automation has significantly improved incident response times, reducing the process to within one minute.
It can correlate multiple issues within a single device, create a single incident, and thus reduce noise and provide faster resolution.
Manager Observability at ICE
BigPanda improves service reliability with instant resolution, increased uptime, and reduced mean time to resolution, thus enhancing service quality.
Technical Lead
 

Categories and Ranking

Atera
Ranking in IT Infrastructure Monitoring
37th
Ranking in AIOps
17th
Average Rating
9.4
Reviews Sentiment
7.8
Number of Reviews
15
Ranking in other categories
Help Desk Software (13th), Network Monitoring Software (33rd), IT Service Management (ITSM) (11th), Remote Monitoring and Management (RMM) (5th), Patch Management (11th), Agentic Automation (7th)
BigPanda
Ranking in IT Infrastructure Monitoring
27th
Ranking in AIOps
12th
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
19
Ranking in other categories
IT Alerting and Incident Management (8th)
 

Mindshare comparison

As of January 2026, in the IT Infrastructure Monitoring category, the mindshare of Atera is 0.3%, up from 0.0% compared to the previous year. The mindshare of BigPanda is 0.6%, down from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Market Share Distribution
ProductMarket Share (%)
BigPanda0.6%
Atera0.3%
Other99.1%
IT Infrastructure Monitoring
 

Featured Reviews

AV
Owner at Sytex Ltd.
Quick setup and efficient automation boost IT consulting services
It would be beneficial if Atera implemented telephone support for general questions. When onboarding new clients and creating their portal, it would be helpful if presidents or company owners could see the current configuration progress step-by-step, rather than relying solely on email and ticket systems. The task system for technicians could be improved by adding recurring task capabilities. This would allow technicians to have checkmarks and task lists they can mark off as completed. While scalability meets growing needs, there haven't been many additions in the last two years. They are adding new features gradually, but there is always room for improvement.
Michael Wenn - PeerSpot reviewer
CEO / Co-Founder at Aiops ltd
Automated incident workflows have reduced alert noise and now improve response efficiency
In my opinion, the best feature of BigPanda is its speed in terms of deployment. It has very strong integration with all of the major platforms and workflows that organizations need. The biggest customers are enterprises like HSBC and Barclays. Implementing something effective for them that dramatically reduces meantime to repair and the number of incidents is substantially difficult, as projects can often extend three years with very small results. BigPanda is different; it is a tool relied on by many enterprises, fitting over existing toolsets rather than trying to replace them, which makes it non-competitive to many existing alerts and monitoring tools. It enhances existing systems to provide actionable intelligence for business solutions.
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Top Industries

By visitors reading reviews
Educational Organization
12%
Performing Arts
8%
Comms Service Provider
7%
Computer Software Company
7%
Financial Services Firm
27%
Manufacturing Company
9%
Computer Software Company
7%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business14
By reviewers
Company SizeCount
Small Business6
Large Enterprise11
 

Questions from the Community

What is your experience regarding pricing and costs for Atera?
The prices have increased over time. After expressing concerns about pricing to account managers, they offered a 30% discount option for annual commitments. The main benefit we see with this produc...
What needs improvement with Atera?
It would be beneficial if Atera implemented telephone support for general questions. When onboarding new clients and creating their portal, it would be helpful if presidents or company owners could...
What is your primary use case for Atera?
We use it for maintenance support, patch management, the ticket system, ticketing, and automation in general. Atera enables us to take control quickly with different options. We can perform registr...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about BigPanda?
One of the most valuable features of BigPanda is its user-friendly interface.
What is your experience regarding pricing and costs for BigPanda?
The pricing of BigPanda includes considerations for pricing, licensing, and setup costs of the solution.
 

Comparisons

 

Overview

 

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera. 
Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process
Find out what your peers are saying about Atera vs. BigPanda and other solutions. Updated: December 2025.
880,745 professionals have used our research since 2012.