ARIS BPA vs Hyland OnBase comparison

Software AG and Hyland are both solutions in the Business Process Management (BPM) category. Software AG is ranked #7 with an average rating of 8.3, while Hyland is ranked #19 with an average rating of 7.7. Software AG holds a 5.0% mindshare in BPM, compared to Hyland’s 0.4% mindshare. Additionally, 88% of Software AG users are willing to recommend the solution, compared to 100% of Hyland users who would recommend it.

ARIS BPA

Read 66 ARIS BPA reviews

4,154 Views
3,390 Comparison Views

88% willing to recommend

Hyland OnBase

Read 13 Hyland OnBase reviews

358 Views
231 Comparison Views

100% willing to recommend

ARIS BPA

Hyland OnBase

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

ARIS BPA and Hyland OnBase offer enterprise solutions in business process management and content management. Users find ARIS BPA superior for comprehensive modeling, while Hyland OnBase is favored for stability and document management.

Features: ARIS BPA excels in process modeling, providing collaboration through a portal and extensive reporting options. It integrates complex data relations, making it valuable for enterprise architecture. Hyland OnBase focuses on content and document management with robust security, audit trails, and a low-code environment for process orchestration.

Room for Improvement: ARIS BPA needs an improved workflow engine and lower integration costs. Users also highlight its complexity and costly integration with other tools. Hyland OnBase could benefit from enhancing its user interface and offering better documentation and pricing adjustments to suit diverse regions.

Ease of Deployment and Customer Service: ARIS BPA offers flexible deployment options across hybrid, public, and private clouds. Customer service experiences vary, with noted delays in technical support. Hyland OnBase, mainly available on private cloud and on-premises, has positively rated customer service but could improve to meet evolving client needs.

Pricing and ROI: ARIS BPA is expensive with complex licensing, but large enterprises see worthwhile ROI in process transparency and operational resilience. Hyland OnBase's modular pricing, although costly, is considered justified by its functionalities, offering substantial ROI through enhanced quality and operational efficiencies.

To learn more, read our detailed ARIS BPA vs. Hyland OnBase Report (Updated: April 2025).

Buyer's Guide

ARIS BPA vs. Hyland OnBase

April 2025

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Helped 850,236 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ARIS BPA

Ranking in Business Process Management (BPM)

7th

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Business Process Design (5th)

Hyland OnBase

Ranking in Business Process Management (BPM)

19th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Enterprise Content Management (5th), Low-Code Development Platforms (14th)

Mindshare comparison

As of May 2025, in the Business Process Management (BPM) category, the mindshare of ARIS BPA is 5.0%, down from 5.4% compared to the previous year. The mindshare of Hyland OnBase is 0.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

Libor Černý

Process manager at a insurance company with 5,001-10,000 employees

I can usually find an answer to my issue on ARIS Community

From the start, there were some difficulties on how to create outputs since there wasn't a repository tool in version 6. However, in version 7, there has been a tool for creating standards for a company, and that tool has been very intuitive. While I have been using this tool for several years, other people just starting to use it find the learning curve steep. This tool is very robust and accommodates many roles, where people can participate from compliance, IT designers, etc. This can create problems for users who have no experience with similar tools. It took me a year before I felt comfortable with this tool, because when I came from university it was the first or second tool that I worked on. It took me a year to run every feature or use it for every possibility since this tool is very robust. We sometimes have to create the link to the server and the repository twice because it is deleted once for some unknown reason. Though, this is not a big problem. There should be a more intuitive tool when creating reports.

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Phemy Lekalakala

Manager of Information Systems at University of the Witwatersrand

Stable content and workflow management solution with a valuable retention module

We use this solution for record management and digitization of records. We also use it for workflows and to build online forms The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed.…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"In general, the users really like it and they can get started using it very easily."

"The ease of use is the most valuable. I have tried a number of BPMN packages, and I find the user interface of ARIS BPM easier and more intuitive than others. If your team is knowledgeable on BPMN, it is really pretty easy to figure out on your own because it adheres to the standards extremely well. I have tried Bizagi, BizFlow, and a variety of such solutions, and I just liked ARIS BPM better."

"The most valuable feature in the latest versions is the connect portal, where you can do very simple modeling using the web-based portal."

"BPA, the modeling tool, is the main module used because of our need for documentation."

"It has the ability to scale up, as well as integrate with other systems within the organization to get real-time information from dashboards and reports."

"This solution has helped us in terms of discovering business processes."

"The ability to sort via multiple criteria to identify the relationships you need for a specific object."

"ARIS BPA is customizable as per specific business requirements."

More ARIS BPA pros

"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."

"I like the cloud and its integrability."

"The solution is very developed and we are not taking full advantage of its functionalities."

"The most valuable features are that it's very secure and provides audit trails for our documents."

"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."

"We found the setup process to be okay since they do offer a troubleshooting guide."

"The product's initial setup phase is not difficult."

"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."

More Hyland OnBase pros

Cons

"The governance mechanism could be better, as could automation."

"Sometimes, ARIS BPA breaks down, and its stability can be improved."

"Simulation is one area that is a bit complex."

"One of the biggest challenges is to realistically enable the defined structures of the processes that you have in ARIS documented, and then actually implement them in the business."

"ARIS BPA is not really a platform that offers you the opportunity to execute processes that you model."

"The solution is difficult and not very exciting to learn."

"There are reports available in ARIS and you can modify them a bit if you want something more specific, but it's not that easy to adjust them and make modifications. It would be nice to have some kind of tool to do that, something that is more user-friendly for people who are not too technical, so that they could create reports the way they want them."

"The standard out-of-the-box solutions for modeling are not so good. You have to do some configuration to make it easier and more user-friendly."

More ARIS BPA cons

"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."

"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."

"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."

"The solution’s initial setup is a little difficult."

"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."

"I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial."

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"Software malfunctioning usually occurs when we receive documents from external sources."

More Hyland OnBase cons

Pricing and Cost Advice

"Prices are high. However, they are worth it if the organization utilizes the tool to its full potential."

"The setup cost and pricing depend on the license (Modeler, Viewer, Administrator)."

"We have a concurrent license system."

"ARIS BPA is too costly from a licensing perspective."

"ARIS Express is free."

"Pricing for ARIS BPA is average, not cheap or expensive. It's cost-effective and worth the money we pay."

"Usually, our company buys technical support from the Software AG site. We bought the technical support for the first year of usage for ARIS version 6 and 7. So, when we migrated to ARIS version 7, we bought support only for the first year. Then, we didn't use it the next year. Our experience was that we use it only one to three times during the first year. Therefore, there wasn't much value for us to buy this service because we have no problem with using ARIS after the first year."

"The price could be better."

More ARIS BPA pricing and cost advice

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"The tool's price is high."

"The solution costs around $6,000 per month."

"OnBase is reasonably priced."

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Top Industries

By visitors reading reviews

Financial Services Firm

18%

Computer Software Company

11%

Manufacturing Company

11%

Government

Financial Services Firm

14%

Government

13%

Computer Software Company

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ARIS BPA?

The most valuable features of ARIS BPA are its flexibility and reporting.

See all answers

What is your experience regarding pricing and costs for ARIS BPA?

Pricing for ARIS BPA is average, not cheap or expensive. It's cost-effective and worth the money we pay.

See all answers

What needs improvement with ARIS BPA?

I find it difficult to access the database as I want with direct querying. I must write scripts, which requires specific knowledge. Software AG could improve this by making the database more open. ...

See all answers

What do you like most about Hyland OnBase?

The solution is very developed and we are not taking full advantage of its functionalities.

See all answers

What is your experience regarding pricing and costs for Hyland OnBase?

I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitioning to microservices, allowing users to pay for only what they use, could reduc...

See all answers

What needs improvement with Hyland OnBase?

I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, ad...

See all answers

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Product Reports

Buyer's Guide

ARIS BPA

May 2025

Download ARIS BPA product report

Buyer's Guide

Hyland OnBase

April 2025

Download Hyland OnBase product report

Also Known As

ARIS, ARIS BPM

OnBase

Overview

ARIS is the market-leading solution for professional business process management and modeling. Whether you want to document the "as-is" state of your operations for quality or certification reasons or design the "to-be" in terms of continuous improvement in your transformation program, ARIS is the best choice for establishing a single source of truth regarding all process excellence topics in your organization. It is for any organization looking to digitally transform their business, increase operational excellence and customer experience and ensure compliance in execution. ARIS helps you to make the most out of your processes with Process Mining, Risk & Compliance Management, RPA and much more.

What makes the difference?

The most comprehensive platform for process excellence in the market
Easy to use
Covers business & IT architecture from all angles
Full flexibility and >100 diagram types
Customer-driven development based on best practices
Strong partner ecosystem

ARIS is the market-leading solution for any organization and ideally suited to digitally transform the organization, increase operational excellence and customer experience and ensure compliance in execution.

Software AG

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

Sample Customers

Tesco, Weifu, Airbus, Siemens, Proximus, Alicorp, Sekerbank, Bancor, Philips,Sky, Emirates NBD, Dubai Municipality, Suva, U.S. Army, Australia Post, Westfalen Weser Energie - ARIS serves customers across all industries and of every size worldwide. Companies trust ARIS as the market leader for process excellence with more than 30 years of experience in the market, 10 million users worldwide, from 1 user companies to the Fortune 500.

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

Buyer's Guide

ARIS BPA vs. Hyland OnBase

April 2025

Free Report: ARIS BPA vs. Hyland OnBase

Find out what your peers are saying about ARIS BPA vs. Hyland OnBase and other solutions. Updated: April 2025.

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