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ARIS Architect and Designer vs iServer comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ARIS Architect and Designer
Ranking in Business Process Design
11th
Average Rating
8.2
Reviews Sentiment
6.4
Number of Reviews
11
Ranking in other categories
No ranking in other categories
iServer
Ranking in Business Process Design
16th
Average Rating
7.4
Reviews Sentiment
7.4
Number of Reviews
18
Ranking in other categories
Enterprise Architecture Management (8th)
 

Mindshare comparison

As of January 2026, in the Business Process Design category, the mindshare of ARIS Architect and Designer is 1.1%, up from 0.9% compared to the previous year. The mindshare of iServer is 2.4%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Design Market Share Distribution
ProductMarket Share (%)
ARIS Architect and Designer1.1%
iServer2.4%
Other96.5%
Business Process Design
 

Featured Reviews

BM
Consultant at KAFD DMC
Has raised concerns about pricing while expressing satisfaction with its contribution to optimizing internal processes
Considering the integration capability of the product, it contributes to data-driven decision-making in our case. We see some impact of reporting tools on performance tracking or strategic planning. We do different kinds of analysis in regard to due integration controls, risk, and how we can strengthen the processes and the activities. We use it for various purposes. Regarding the process visualization framework, it helps to improve communication and collaboration in the company in a positive way. Architect is managing all the library management and with regards to the filter management. It's always a positive side that if you want to use anything further, we know that we can reach out to the Architect to add those objects and those attributes. It's really good.
Antonios Lazanakis - PeerSpot reviewer
Senior IT Solution Architect at a financial services firm with 10,001+ employees
Flexible, easy to use, and easy to import data
We use iServer to establish an enterprise architecture function in our organization iServer is a very flexible platform for defining your own enterprise architecture model. It is very easy to import data, and we also have good integration with Visual Drawing Tools and SharePoint. The solution is…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is suitable for banks, insurance companies, public administration, etc. The method is very adaptable and can be applied independently of the business."
"I would rate the solution overall a ten out of ten."
"The most important feature is ARIS's ability to turn a process design into data to analyze anything you want. For example, we have some analysis reports in ARIS that can guide us when we want to change a system. It shows us how this change will affect all of the organization's processes."
"One of the standout features for me is its synchronization to a publication server. It makes sharing diagrams and links with non-users easy."
"Considering the integration capability of the product, it contributes to data-driven decision-making in our case."
"The user interface is easy to work with."
"Considering the integration capability of the product, it contributes to data-driven decision-making in our case."
"Its user interface is highly regarded, especially when compared with Visual Paradigm."
"The solution has wide use within Microsoft products. The integration with Microsoft products, and, in particular, Microsoft Office, is great."
"iServer is a very flexible platform for defining your own enterprise architecture model."
"The initial setup is easy."
"We like the governance."
"Integrating the Microsoft documents to the product and visualization matrix where we can see the end-to-end relationship of the network is of great importance to our company."
"This flexibility is the most helpful part in the standard version."
"There were lots of different requirements, and collaboration and review is one of the biggest things. There is also Office 360 integration, and there's flexibility to use it as a database as well."
"The most valuable feature is its reporting capability. It offers various packages for different types of reports, such as business and project management reporting packs."
 

Cons

"Currently, we don't have any metrics to measure the success of ARIS Architect and Designer. We would appreciate it if you could share anything with us that we can do to find out the impact."
"We face problems when the product's capacity is increased."
"You can have a collaboration feature, but it's necessary to have ARIS Connect which is a separate, costly product."
"The customer service of ARIS Architect and Designer was disappointing. It took forty days to conclude that partial data restoration was not possible, and it was suggested that the data might have been accidentally deleted, despite evidence to the contrary."
"Currently, we don't have any metrics to measure the success of ARIS Architect and Designer."
"Sometimes, it's not easy to convince customers to use this methodology because it's a bit rigid."
"The simulation part still has some way to go. It's a good feature, and it's something that other vendors don't have right now, but it can still be improved. Some features are needed in ARIS Architect, so advanced users can do things through drag-and-drop functionality."
"Currently, we don't have any metrics to measure the success of ARIS Architect and Designer."
"Cannot see which activities are control activities."
"The one issue is that if you want to import predefined work, you need to put the licensing model in. So if you wanted to import work that was done before, you then need to buy a separate product for that."
"We could allocate permissions to use only specific components to the users rather than the entire instance."
"More visualization techniques and ways to report the data might be helpful."
"Requirements management needs to be improved."
"It definitely needs help to improve the visual aspect of the solution."
"There can be some performance issues using the solution that should be improved. When you make modifications modify to files there are embedded data within that can take a while to process."
"iServer should invest in enhancing the capabilities of the embedded drawing tool, draw.io."
 

Pricing and Cost Advice

"The tool is a little bit expensive."
"The product is expensive."
"The licenses are very costly. I've seen many people who are hesitant or not able to use ARIS Suite just because of the license cost. Even though they like all the functionalities and understand the value of everything ARIS provides, they aren't able to implement it."
"Many customers find the licensing configuration confusing. There are many different sub-details in the licensing, making it very difficult for us to understand what we are buying and what we are using with what."
"The solution is cheaper than its competitors."
"Aim for the exact number of people who shall define/review approve and view the processes, as it will impact the cost."
"They offer annual subscriptions for developing countries, which are not affordable for small or medium businesses."
"It's about 13K to set up and 9K for the license for three months. I think it's about 20K a year, but we haven't firmed up on pricing yet because the price depends on how long we commit to the solution."
"The product has a moderate pricing."
"The price of iServer is reasonable compared to other solutions."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
12%
Government
10%
Insurance Company
9%
Financial Services Firm
21%
Government
9%
Manufacturing Company
8%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise5
Large Enterprise3
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise3
Large Enterprise10
 

Questions from the Community

What needs improvement with ARIS Architect and Designer?
Currently, we don't have any metrics to measure the success of ARIS Architect and Designer. We would appreciate it if you could share anything with us that we can do to find out the impact.
What is your primary use case for ARIS Architect and Designer?
We spoke with you about ARIS Architect and Designer. We already have two architect licenses, I think three architect licenses, and we have, I think, six or seven designer licenses. Architect is bas...
What needs improvement with iServer?
iServer should invest in enhancing the capabilities of the embedded drawing tool, draw.io. draw.io is a drawing tool used to draw architectural diagrams, flow diagrams, etc. It is an alternative to...
What is your primary use case for iServer?
We use iServer to establish an enterprise architecture function in our organization.
What advice do you have for others considering iServer?
I would recommend the solution to other users. Overall, I rate the solution a nine out of ten.
 

Also Known As

ARIS Architect & Designer, ARIS Architect, ARIS Designer
No data available
 

Overview

 

Sample Customers

Tesco, Weifu, Airbus, Siemens, Proximus, Alicorp, Sekerbank, Bancor, Philips,Sky, Emirates NBD, Dubai Municipality, Suva, U.S. Army, Australia Post, Westfalen Weser Energie - ARIS serves customers across all industries and of every size worldwide. Companies trust ARIS as the market leader for process excellence with more than 30 years of experience in the market, 10 million users worldwide, from 1 user companies to the Fortune 500.
Barclays, Cathay Pacific, Deloitte, British Gas, MasterCard
Find out what your peers are saying about ARIS Architect and Designer vs. iServer and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.