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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

iServer offers effective reporting features that enhance decision-making capabilities.
Data lineage tools in iServer help maintain control artifacts within business clusters.
iServer integrates well with Microsoft Office products, improving workflow and project management.
Technical support for iServer is highly responsive, resolving issues swiftly.
iServer allows for easy customization and modifications to fit varying business needs.

CONS

iServer requires enhanced integration options with ERP or ITSM-related solutions for triggering automated requests and tracking changes.
The performance is slow, which needs improvement to enhance user experience.
The licensing model is restrictive, requiring additional purchase to import predefined work.
There is a necessity for better visualization techniques and more ways to report data.
Migration tools should be included in the main package instead of requiring a separate license.
 

iServer Pros review quotes

it_user529860 - PeerSpot reviewer
Manager Governance, Risk and Compliance at a tech services company with 1,001-5,000 employees
Aug 3, 2017
Good and effective reporting features, which help in decision making.
it_user722235 - PeerSpot reviewer
Senior Associate Consultant at a consultancy with 501-1,000 employees
Aug 21, 2017
It has helped having data lineage in the business cluster, which is used as control artifacts.
it_user771597 - PeerSpot reviewer
IT Security at a maritime company with 10,001+ employees
Nov 12, 2017
Integrating the Microsoft documents to the product and visualization matrix where we can see the end-to-end relationship of the network is of great importance to our company.
Find out what your peers are saying about Orbus Software, Sparx Systems, SAP LeanIX and others in Enterprise Architecture Management. Updated: November 2025.
879,425 professionals have used our research since 2012.
AS
Enterprise Architect at CCandC Solutions
Oct 21, 2018
Tech support is very responsive. They solved issues within a prompt response time.
EM
Enterprise Architect at a financial services firm with 501-1,000 employees
Oct 28, 2019
I have to think less with this solution. It's simple.
reviewer1289670 - PeerSpot reviewer
Solution Architect at a pharma/biotech company with 10,001+ employees
Mar 5, 2020
This is a flexible tool compared to some other solutions.
MS
Digital Transformation Expert at a tech services company with 11-50 employees
Aug 3, 2020
The solution has wide use within Microsoft products. The integration with Microsoft products, and, in particular, Microsoft Office, is great.
informat753099 - PeerSpot reviewer
Information Architect at a government with 5,001-10,000 employees
Jun 22, 2023
The solution is easily modified to suit your needs.
reviewer1145790 - PeerSpot reviewer
Specialist Business Analysis with 10,001+ employees
Feb 17, 2022
The initial setup is easy.
Peter McFarlane - PeerSpot reviewer
Principal Process Consultant at Process Rescue Ltd
May 22, 2022
There were lots of different requirements, and collaboration and review is one of the biggest things. There is also Office 360 integration, and there's flexibility to use it as a database as well.
 

iServer Cons review quotes

it_user529860 - PeerSpot reviewer
Manager Governance, Risk and Compliance at a tech services company with 1,001-5,000 employees
Aug 3, 2017
Enhancing integration options with ERP or ITSM-related solutions for triggering automated requests for process definitions, changes, and tracking them in the iServer.
it_user722235 - PeerSpot reviewer
Senior Associate Consultant at a consultancy with 501-1,000 employees
Aug 21, 2017
Cannot see which activities are control activities.
it_user771597 - PeerSpot reviewer
IT Security at a maritime company with 10,001+ employees
Nov 12, 2017
More visualization techniques and ways to report the data might be helpful.
Find out what your peers are saying about Orbus Software, Sparx Systems, SAP LeanIX and others in Enterprise Architecture Management. Updated: November 2025.
879,425 professionals have used our research since 2012.
AS
Enterprise Architect at CCandC Solutions
Oct 21, 2018
It definitely needs help to improve the visual aspect of the solution.
EM
Enterprise Architect at a financial services firm with 501-1,000 employees
Oct 28, 2019
The one issue is that if you want to import predefined work, you need to put the licensing model in. So if you wanted to import work that was done before, you then need to buy a separate product for that.
reviewer1289670 - PeerSpot reviewer
Solution Architect at a pharma/biotech company with 10,001+ employees
Mar 5, 2020
The performance is slow, which is something that should be improved.
MS
Digital Transformation Expert at a tech services company with 11-50 employees
Aug 3, 2020
The migration tool needs to be included in the main package, and not as a separate license.
informat753099 - PeerSpot reviewer
Information Architect at a government with 5,001-10,000 employees
Jun 22, 2023
It runs relatively slowly.
reviewer1145790 - PeerSpot reviewer
Specialist Business Analysis with 10,001+ employees
Feb 17, 2022
Requirements management needs to be improved.
Peter McFarlane - PeerSpot reviewer
Principal Process Consultant at Process Rescue Ltd
May 22, 2022
I haven't used this solution long enough to know what areas could be improved.