We performed a comparison between 3CX Live Chat and Adobe Connect based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."
"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."
"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."
"The integration between the video and voice is the most valuable solution."
"3CX is useful and easy to use. I can talk to my colleagues from anywhere."
"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"Screen share and document share are good features."
"It is straightforward to set up."
"The product has valuable communication features. It also has good performance and stability."
"I like Adobe Connect because of its flexibility."
"The most critical feature is the POA, but Breakout sessions are definitely my favorite."
"It trains providers for on-premise deployment in several locations."
"The solution can scale well."
"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."
"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."
"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."
"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."
"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."
"Having a video call would be a nice idea."
"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"We would like to see support for exportable files that have been uploaded into Adobe Connect as templates for activities."
"Interface and layout options could be improved."
"Other solutions have more marketing and more visibility. Nobody knows Adobe Connect exists."
"It needs faster and easier upgrades."
"Adobe's products are difficult to grasp."
"We encounter issues while connecting headphones via Bluetooth. This particular area needs improvement."
"The price is a problem."
3CX Live Chat is ranked 11th in Virtual Meetings with 54 reviews while Adobe Connect is ranked 13th in Virtual Meetings with 10 reviews. 3CX Live Chat is rated 8.8, while Adobe Connect is rated 8.6. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Adobe Connect writes "User-friendly layout with a nice virtual meeting experience and good reliability". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Kamailio SIP Server and Fortinet FortiVoice, whereas Adobe Connect is most compared with GoToMeeting, Zoom, TeamViewer, InterCall Unified Meeting and Webex. See our 3CX Live Chat vs. Adobe Connect report.
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We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
