Bitrix24 vs Vtiger CRM comparison

Bitrix24 and Vtiger are both solutions in the CRM category. Bitrix24 is ranked #20 with an average rating of 7.3, while Vtiger is ranked #45. Bitrix24 holds a 1.3% mindshare in CRM, compared to Vtiger’s 0.8% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 100% of Vtiger users who would recommend it.

Bitrix24

Read 20 Bitrix24 reviews

1,660 Views
979 Comparison Views

90% willing to recommend

Vtiger CRM

Read 3 Vtiger CRM reviews

583 Views
531 Comparison Views

100% willing to recommend

Bitrix24

Vtiger CRM

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Executive SummaryUpdated on Dec 19, 2024

Vtiger CRM and Bitrix24 are competitors in customer relationship management. Vtiger CRM may have the upper hand due to its straightforward pricing and robust support, whereas Bitrix24 offers extensive features that might justify its cost for some.

Features: Vtiger CRM includes sales automation, customer management, and support integration. Bitrix24 provides task management, communication tools, and a social intranet. Vtiger CRM focuses deeply on CRM-specific features, while Bitrix24 offers a wider range of capabilities across various business functions.

Ease of Deployment and Customer Service: Vtiger CRM offers a simple deployment with strong customer support for easy setup and troubleshooting. Bitrix24 offers cloud and on-premise deployment options but requires more technical knowledge, offering a variety of customer service resources. Vtiger CRM integrates customer support more directly.

Pricing and ROI: Vtiger CRM is noted for cost-effective pricing, supporting substantial ROI with low setup costs. Bitrix24 includes a free tier but becomes more expensive with premium plans, with high ROI possible for companies that use its extensive features. The choice is between Vtiger CRM's cost efficiency and Bitrix24's investment in feature-rich offerings.

To learn more, read our detailed Bitrix24 vs. Vtiger CRM Report (Updated: September 2025).

Buyer's Guide

Bitrix24 vs. Vtiger CRM

September 2025

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Helped 869,760 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bitrix24

Ranking in CRM

20th

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Project Management Software (16th), Enterprise Social Software (13th)

Vtiger CRM

Ranking in CRM

45th

Average Rating

7.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Sales Force Automation (17th)

Mindshare comparison

As of October 2025, in the CRM category, the mindshare of Bitrix24 is 1.3%, down from 1.9% compared to the previous year. The mindshare of Vtiger CRM is 0.8%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Bitrix24	1.3%
Vtiger CRM	0.8%
Other	97.9%

CRM

Featured Reviews

Miguel Molano

Sales Manager at a comms service provider with 51-200 employees

Efficient contact management with enhanced automation and good reliability

We use Bitrix24 to store contact leads and opportunities. For opportunities, we manage the entire business case from early stages until it is won or lost. Additionally, we use many automations, particularly email automations The CRM enables us to manage our job efficiently, offering…

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Valdi Venter

Owner | Director of Operations at Expert Technology Solutions

A modular, easy-to-use solution that needs to improve support and include automation

There are one or two annoying things. For example, if you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself. That's annoying. If you have five items in the drop-down list or if you have a hundred, it's just pathetic. It makes no sense that you have to do that because I've never seen it not work before in any other system that I've ever worked with. If you make a list of things, most solutions automatically put it in an alphabetized order. Or it'll put it in date order, but there is some order. It doesn't just go randomly in the order you create them. For example, I might load about 20 neighborhoods into a drop-down list, starting at "a" and ending at "z." But I might miss one of the "b's" and two of the "c's," so I add them, but they are added after the "z." Then I have to go to the bottom of the list, click on the one that starts with "b," and drag it all the way up to the "b's." That's just a pain in the butt.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Initially, Bitrix24 improved the way we operate because we were not previously using a CRM. Before Bitrix24, we tracked everything through Outlook. Now, we have a tool that will automatically put out reports for us."

"Bitrix24 is ideal for creating a CRM platform. It can integrate some third-party solutions, and it's highly flexible."

"The technical support was intuitive and had good documentation."

"I believe that having one system that handles all of the functions that we need in a business, such as marketing, sales, pipeline management, project management, meetings, customer contact, customer feedback, social media integrations, and connections to our cloud data storage, Google, and Microsoft, is a good idea."

"The most valuable features are data entry, the pipeline view with filters, and the automation capabilities."

"I am impressed with the solution's ability to customize workflows."

"The data entry functionality is excellent, and the pipeline views and filters are highly useful."

"Collaboration and CRM are the most valuable features of Bitrix24."

More Bitrix24 pros

"The most valuable feature of Vtiger CRM is automation."

"The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex."

Cons

"This solution was built using old technology which is now mixed with new technologies. This can make it challenging to get new features live."

"We need full ERP integration to take all our processes in one platform."

"Some functionalities of the tool required specific expertise. For example, the SIP Connector is difficult to install."

"The stability could be improved."

"There are some bugs in the mobile system."

"Bitrix24’s interface needs to be improved."

"Our financial department does not use Bitrix24 because it's not good for the sort of work they do. So, once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale."

"There is a need for better integration with ERP solutions."

More Bitrix24 cons

"If you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself."

"The mobile design could improve in Vtiger CRM. It could be more user-friendly."

Pricing and Cost Advice

"On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a seven or eight out of ten."

"Bitrix24 used to be cheaper, but now it's getting expensive."

"The pricing for this program is reasonable."

"The cost is $2,500, which will be spread out over 18 to 24 months."

"The solution's pricing is quite average and not expensive."

"Licenses are cheap compared to other solutions."

"I use the free version. I sense that my company will need a license for the solution in a few months to use some features like lead management."

"We were using the free version which was really limited in terms of functionality."

More Bitrix24 pricing and cost advice

"The price doesn't change when you add users. It's a flat fee, and that's attractive."

"We are using the free open-source version of Vtiger CRM."

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Top Industries

By visitors reading reviews

Computer Software Company

21%

Comms Service Provider

11%

Retailer

Construction Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	2

No data available

Questions from the Community

What do you like most about Bitrix24?

We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.

See all answers

What is your experience regarding pricing and costs for Bitrix24?

The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.

See all answers

What needs improvement with Bitrix24?

We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.

See all answers

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Product Reports

Buyer's Guide

Bitrix24

October 2025

Download Bitrix24 product report

Buyer's Guide

CRM

September 2025

Download Vtiger CRM product report

Also Known As

No data available

Vtiger Sales CRM

Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

Bitrix24

vtiger CRM truly delivers tons of features at low cost. Vtiger manages everything from marketing campaigns, to sales force automation, to customer support.

Vtiger

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation

Contus, eLobe, Breezway, Milky Way Ventures, GB Advisors

Buyer's Guide

Bitrix24 vs. Vtiger CRM

September 2025

Free Report: Bitrix24 vs. Vtiger CRM

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