Symantec Identity Governance and Administration Reviews

Name: Symantec Identity Governance and Administration
Brand: Broadcom
Rating: 3.8 (66 reviews)

3.8 out of 5

66 reviews
81% willing to recommend

What is Symantec Identity Governance and Administration?

The Symantec Identity Governance and Administration (formerly CA Identity Suite) provides comprehensive identity management and governance capabilities with a simple, intuitive user experience. This user experience can dramatically simplify processes such as user access requests and access certifications, resulting in improved productivity and user satisfaction. In addition, the Symantec Identity Governance and Administration performs risk analysis and certification and enables remediation actions in real-time during the access provisioning steps, thereby improving audit performance and risk posture with preventive policy enforcement.

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Symantec Identity Governance and Administration is the #10 ranked solution in top User Provisioning Software and #27 ranked solution in top Identity Management (IM) solutions. PeerSpot users give Symantec Identity Governance and Administration an average rating of 7.6 out of 10. Symantec Identity Governance and Administration is most commonly compared to SailPoint Identity Security Cloud: Symantec Identity Governance and Administration vs SailPoint Identity Security Cloud. Symantec Identity Governance and Administration is popular among the large enterprise segment, accounting for 58% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 28% of all views.

Buyer's Guide

Symantec Identity Governance and Administration

July 2025

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Featured Symantec Identity Governance and Administration reviews

Sudip Karmacharya

Information Security Specialist at CAS Trading House

There are several areas for improvement in Symantec Identity Governance and Administration. They have no proper documentation on how to do backups. They also have a lengthy workflow process where we have to make some configurations to manage automation in the rules and in our tasks which takes time. We have to manually configure all the configuration files, and we cannot export users because there's no export system in Symantec Identity Governance and Administration. What we'd like to see in the next release of the solution is for them to make configuration and integration with other systems their top priorities. We have many API systems to manage, so hopefully, if they make these enhancements shortly, we can directly connect with our API systems when using Symantec Identity Governance and Administration.

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reviewer2183661

Managing Director at a consultancy with 1-10 employees

The product's technical support could be better. The integration project requires a lot of technical details, so we need to find it quickly and easily. There was a large community of knowledge in the past. We kept it together and got the results. The community that works around the particular technical issue is shrinking. It used to be a specialized community that would help with the process. These particular areas need improvement. Broadcom is still using a hybrid cloud model, with some workloads on-premises and some in the cloud. They must start with the cloud adoption and move as many workloads to the cloud as possible. The on-premises environment is becoming stable. They need to rebuild that cost and the software. The product's pre-sales, technical support, and installation could also improve.

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Tavernt Muchenje

Managing Director at I'curity Solutions

Symantec should develop a SaaS solution for cloud environments to make the solution available in various marketplaces for easy deployment. It should also offer bundle installation instead of one by one installation to minimize complexity. Some interfaces were not good initially but creating a portal helped improve the user experience.

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Symantec Identity Governance and Administration mindshare

Product category:

As of July 2025, the mindshare of Symantec Identity Governance and Administration in the Identity Management (IM) category stands at 1.5%, up from 1.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Identity Management (IM)

PeerResearch reports based on Symantec Identity Governance and Administration reviews

Type	Title	Date
Category	Identity Management (IM)	Jul 31, 2025	Download
Product	Reviews, tips, and advice from real users	Jul 31, 2025	Download
Comparison	Symantec Identity Governance and Administration vs SailPoint Identity Security Cloud	Jul 31, 2025	Download
Comparison	Symantec Identity Governance and Administration vs Microsoft Entra ID	Jul 31, 2025	Download
Comparison	Symantec Identity Governance and Administration vs One Identity Manager	Jul 31, 2025	Download

Title	Rating	Mindshare	Recommending
SailPoint Identity Security Cloud	4.2	19.9%	96%	71 interviews Add to research
Omada Identity	4.0	3.4%	91%	48 interviews Add to research

Valuable Features

Symantec Identity Governance and Administration excels in automated processes for identity lifecycle management, role-based access control, and self-service capabilities. Users appreciate flexible customization, ease of installation, and extensive connectors for on-premise and cloud integrations. It improves security, streamlines workflows, reduces help desk costs, and enhances compliance with regulatory standards. Its intuitive interface allows efficient management of entitlements, role assignments, and access certifications across varied applications and user groups.

"The automated provisioning feature has been very key from an identity management point of view."
"The product’s most valuable feature is flexibility. It can be customized as per the customer’s requirements."
"The product is relatively easier to use than other identity management products."

Room for Improvement

Symantec Identity Governance and Administration requires improvements in user interface design and usability due to its complexity. Users face challenges with integration, especially with cloud and third-party systems, and technical support is inadequate. Reporting, monitoring, and custom connector creation are difficult. The platform is prone to performance issues, lacks out-of-the-box integrations, and needs to enhance its cloud capabilities and documentation to streamline processes and further enhance overall functionality.

"Symantec should develop a SaaS solution for cloud environments to make the solution available in various marketplaces for easy deployment."
"The product works slowly while accessing cloud-native solutions."
"The product's technical support could be better."

ROI

Symantec Identity Governance and Administration enhances productivity by enabling automated onboarding, self-service password resets, and access requests. It reduces IT costs by allowing staff to refocus funds and expertise from traditional tasks like user onboarding. The tool prevents costly security breaches with centralized management, leading to efficiency and resource sharing. Organizations manage with minimal administrative staff, benefit from automatic user lifecycle management, and appreciate its capabilities for temporary staff handling.

Pricing

Symantec Identity Governance and Administration offers varying pricing and licensing models, typically user-based. Costs are often competitive with other CA products but more expensive than Dell and Microsoft. Companies note flexibility in pricing, with possible negotiations available for additional solutions. Some find the solution reasonable and priced similar to market alternatives. While there are complaints about occasional price increases, the pricing can depend significantly on company size and integration needs. Overall, the implementation can be costly.

"The price is flexible for our existing customers."
"Symantec keeps increasing the price. I rate its pricing a seven on a scale of ten."
"The product has a good price in competition with another product with the same solution."

Popular Use Cases

Symantec Identity Governance and Administration is primarily used for provisioning, managing user identities, and access governance. Organizations implement it to analyze privileges, centralize accounts, divide access, and ensure compliance. It helps streamline identity management via roles and access rights certification, enhancing risk management and security. Clients use it for creating users, assigning privileges, conducting lifecycle management, and handling workflows for user access, leveraging it to improve business process automation and eliminate manual errors.

Service and Support

Symantec Identity Governance and Administration customer service is praised for being responsive and proactive, with ratings ranging from 7 to 9 out of 10. Users appreciate quick responses and proactive representatives, although there is room for improvement in regional expertise. Technical support has mixed feedback. Many users rate it high for responsiveness and knowledge, but others highlight delays and lack of depth. Priority-one tickets receive excellent support, while lower priorities can experience slower responses.

Deployment

Symantec Identity Governance and Administration's initial setup often varied between straightforward and complex experiences. Some found the installation simple with clear documentation, while others faced challenges due to high availability requirements and inadequate support. Complexity often arose from organizational needs or large identity volumes. System integration and customization posed difficulties as unique requirements demanded extensive planning and architecture understanding. Users noted the setup was manageable with assistance from technical expertise and thorough documentation insights.

Scalability

Symantec Identity Governance and Administration is generally considered scalable. Users report no significant challenges and acknowledge its ability to handle large user volumes. Some experience issues due to customization and resource requirements. It requires specific configurations for optimal performance but supports numerous users efficiently. Limitations are occasionally attributed to initial setup, not inherent flaws. Users appreciate its flexibility and scalability, particularly when expanding their organizations, though high availability could be improved.

Stability

Symantec Identity Governance and Administration is generally stable with some users reporting occasional issues like database connection loss or Java memory leaks. Performance challenges arise when handling large tasks, but memory allocation and tuning often resolve these. Users appreciate its scalability and dependability, noting high availability features and minimal issues after initial setup. Despite a few bugs, its design and architecture are praised, offering robust reporting and reliable functionality.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Symantec Identity Governance and Administration Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

28%

Manufacturing Company

13%

Comms Service Provider

Financial Services Firm

Performing Arts

Educational Organization

Insurance Company

Government

Transportation Company

Retailer

Media Company

Hospitality Company

Legal Firm

Logistics Company

Marketing Services Firm

Recreational Facilities/Services Company

University

Energy/Utilities Company

Security Firm

Construction Company

Healthcare Company

Non Profit

Wholesaler/Distributor

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Learn more about Symantec Identity Governance and Administration

While providing these business and governance-centric capabilities for business users, the Symantec Identity Governance and Administration also delivers core enterprise-grade identity management and governance capabilities, including broad provisioning support for on-premise and cloud apps, extensibility and flexibility to integrate with other IT systems and consumer-grade scale. This means organizations are not forced to choose between usability and performance. With the Symantec Identity Governance and Administration, they can have both.

Symantec Identity Governance and Administration was previously known as CA Identity Suite, Symantec IGA, Layer7 Identity Suite, CA Identity Manager (CA IDM), CA Identity Minder, CA IAM, CA Identity Manager (CA IDM), CA Identity Governance.