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ForgeRock vs Symantec Identity Governance and Administration comparison

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Buyer's Guide
ForgeRock vs. Symantec Identity Governance and Administration
July 2022
Find out what your peers are saying about ForgeRock vs. Symantec Identity Governance and Administration and other solutions. Updated: July 2022.
622,358 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The thing that I find most valuable is that Omada consists of building blocks, which means that you can configure almost anything you want without using custom code, making it pretty easy to do. It's possible to connect to multiple target systems and to create one role that consists of different permissions in the different target systems. So one role in Omada can make sure that you have an account in three different systems.""It has a lot of out-of-the-box features. It is flexible, and there are a lot of possibilities to configure and extend it. It is user-friendly. It has an interface that is end-user or business-user friendly.""The best feature in Omada Identity is that it enables us to implement standardized employee life cycle processes so that we don't have to create them ourselves. We can then use the standard workflows. The breadth and scope of the solution’s IGA features also fulfill our requirements.""Our customers have benefited from Omada Identity automating the certification process. Most of our customers were using manual methods for user access certification. With Omada Identity, you can automate almost all of it, which means that certification now becomes on demand. You don't have to wait for two or three months to execute a certification timeframe. Instead, you can do certifications as often as you want.""The identity lifecycle support is definitely valuable because we are a complex organization, and there is a lot of onboarding, movement, and offboarding in our organization. We have 31,000 users, and there are a lot of users who are constantly onboarding, offboarding, and moving. So, we need to make sure that these activities are supported. In old times, we used to do everything manually. Everyone was onboarded, offboarded, or moved manually. So, from a business point of view and an economics point of view, identity lifecycle is most valuable. From a security point of view, access review is the most important feature for us.""User-friendly solution.""When we started with identity and access management, we cleaned up and skipped 500 accounts. Therefore, there are a lot of people who are still in our system. Using this tool, we have cleaned up a lot of accounts for ourselves as well as our partners and suppliers. So, we can manage everything now.""The most valuable functionality of the solution for us is that when employees stop working for the municipality, they are automatically disabled in Active Directory. Omada controls that 100 percent. They are disabled for 30 days, and after that time Omada deletes the Active Directory account. The same type of thing happens when we employ a new person. Their information is automatically imported to Omada and they are equipped with the roles and rights so they can do their jobs."

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"Their access management solution, OpenAM, is most valuable because it meets the needs of a lot of users.""Even though we have very small business interests with them today, they see that we plan on growing drastically over the next two years. Therefore, we have excellent support and we are now at a point where we are not calling tech support. We pick up a phone and call the Account Manager and they'll get everything resolved for us. We don't have to queue along with everybody else and go through a long process.""The solution is very scalable. We have a lot of users that have been increasing over the years that we have been using it. We have approximately 20,000 users.""The solution integrates well and it is important for them to keep up with the current trends in the market quickly enough, and they have been doing a good job at it.""ForgeRock has CIAM, which other products didn't have, and they have DevOps ready.""I like the intelligent authentication feature."

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"There are many valuable features within the solution. The product is easy to customize. It’s also highly secure.""The solution is easy to scale.""The most valuable aspects of Symantec Identity Governance and Administration are all the features, it is the most complete solution on the market. It has features, such as scanners and portals, it has everything.""The scalability potential is there if a company needs to expand.""It's a very useful tool that has improved our client's security, from day one.""Self-registration and self-service password management are valuable features. The role modeling feature is also very useful. It allows you to model your enterprise role."

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Cons
"I would like to search on date fields, which is not possible now.""What I would most like to see added to the product is role management, especially enterprise or business role management, and the processes around that.""Functionality and usability could be improved.""If you find an error and you need it fixed, you have to upgrade. It's not like they say, "Okay, we'll fix this problem for you." You have to upgrade. The last time we upgraded, because there was an error in a previous version, we had to pay 150,000 Danish Krone (about $24,000 at the time of this review) to upgrade our systems... That means that we have to pay to get errors fixed that Omada has made in programming the system. I hope they change this way of looking at things.""The Omada Identity SaaS version doesn't provide all the features Omada Identity on-premise provides.""We are trying to use Omada's standards and to adapt our processes. But we have had some trouble with the bad documentation. This is something that they could improve on. It has not been possible for us to analyze some of the problems so far, based on the documentation. We always need consultants. The documentation should include some implementation hints and some guidelines for implementing the processes.""Its flexibility is both a good thing and a bad thing. Because it is very flexible, it also becomes too complex. This is common for most of the products we evaluated. Its scalability should be better. It had a few scalability issues.""One thing that we are not so happy about is the user interface. It is a bit dated. I know that they are working on that, but the user interface is quite dated. Currently, it is a little bit difficult to customize the user interface to the need of the business, which is a little bit disappointing. It needs it to be a little bit easier to operate, and it should have a better user interface."

More Omada Identity Cons →

"It should have a better user interface. Its flexibility should also be improved. It is not about simplifying; it is more about flexibility. Each company has its own requirements, and ForgeRock can provide more flexibility in terms of the use of existing modules to implement features for the customers.""In an upcoming release, the solution could improve by limiting the need to do customizations.""It should be a little bit easier to implement. It is user-friendly, but there is always scope for improvement.""Automatic Deployment needs improvement. it could be made easier.""The solution requires more simplified customization. However, part of the problem is my clients determining their own preferences. Technology can help and do many things, but you have to define your own policies to ensure that the solution or service works within those parameters. Helping customers understand their business and different processes is another issue not relating to the functionality of this solution.""We're worried about the scaling. We're told it will be okay and there won't be issues, however, I'm not 100% convinced."

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"There are times that it takes too long to generate reports and to run the assessment tools to collect the information.""They provide a framework to develop your own connectors. A connector is a piece of software that integrates with the solutions that are not a part of the support matrix. Currently, it is difficult to create these connectors in this solution. Other solutions, such as NetIQ Identity, provide a better way to create your own connector. Currently, there is no cloud version. It should have a cloud version.""The solution is not the best or the fastest available.""The directory has room for improvement. Also, the dashboards and, in particular, the KPI dashboard that shows the current user’s information needs reworking.""The support from Symantec Identity Governance and Administration could improve.""Integration capabilities with other solutions and formats, including JSON, could be improved."

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Pricing and Cost Advice
  • "The initial total cost of ownership to implement Omada Identity is not small. The TCO for the implementation is as high as any other solution. However, the cost of maintaining the solution is at par or lower than competitors, including adding more features or maintaining the system after the initial deployment or installation to make sure that they are available for users to use or extending the functionalities of those activities. Those maintenance costs are lower than other vendors, but the initial cost of getting the system installed is still high."
  • "It is licensed per managed user per year."
  • "There were a lot of administrator, partner, and supplier accounts for people who were no longer working for us but still in the system. So, we reduced the number of users no longer with the company, which saved us some money on licensing."
  • "It's a fair price for the on-premises system. Compared with what we had before, it's much cheaper and we get all the modules in one. We tried to go with the cloud, but it was far too expensive."
  • "From an on-prem point of view, the cost is quite transparent and reasonable. The direct cost is primarily for licenses and maintenance on licenses."
  • More Omada Identity Pricing and Cost Advice →

  • "It's a bit pricey and could be more competitive."
  • "We have multiple clients we are looking at right now. We are at a very small number, however, the idea and the goal is to grow. We are looking at about $100,000 and $50,000 a minimum a month cost. That'd be minimum maybe in a couple of years."
  • "Its price is comparable to other products in the market."
  • "Its licensing is on a yearly basis, but it also depends on the contract that you have with the vendor. They have multiple types of contracts. There are additional costs to the standard licensing fees. If you need some of the features, you have to pay more."
  • "The license is purchased annually per user. However, you can negotiate if you are signing for a longer period of time. When comparing this solution to others on the market it is priced fair, it is not at the top of the price range or at the bottom end."
  • "The pricing of the solution is fair but I do not have the full details."
  • More ForgeRock Pricing and Cost Advice →

  • "I do not recall the approximate prices or licensing models, although I do so that it was priced per user number."
  • More Symantec Identity Governance and Administration Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Because we are a partner and an IT service provider, we have a special licensing agreement because we are planning to… more »
    Top Answer:I would like to see some additional functionality and improvements in usability.
    Top Answer:The solution is very scalable. We have a lot of users that have been increasing over the years that we have been using… more »
    Top Answer:The pricing of the solution is fair but I do not have the full details.
    Top Answer:In an upcoming release, the solution could improve by limiting the need to do customizations.
    Top Answer:The most valuable aspects of Symantec Identity Governance and Administration are all the features, it is the most… more »
    Top Answer:The price of Symantec Identity Governance and Administration could improve.
    Top Answer:There is no preferable feature. It works well in general. The performance could be better. Sometimes there is a problem… more »
    Comparisons
    Also Known As
    Omada Identity Suite
    ForgeRock Identity Platform, ForgeRock OpenIDM
    CA Identity Suite, Symantec IGA, Layer7 Identity Suite, CA Identity Manager (CA IDM), CA Identity Minder, CA IAM, CA Identity Manager (CA IDM), CA Identity Governance
    Learn More
    Omada
    Video Not Available
    Overview

    Omada Identity delivers an end-to-end identity and access management solution with essential identity governance functionality for secure, compliant, and efficient administration of all users' access rights across on-premises or cloud-based systems. The solution provides configurable best practice processes that covers all identity and access related scenarios from providing an access risk overview, management of identities lifecycle, to automated enforcement of policies.

    ForgeRock is a comprehensive open-source identity and access management solution designed to meet the unique needs of your users and workforce. With ForgeRock you can orchestrate, manage, and secure the complete lifecycle of identities in any cloud or hybrid environment. ForgeRock allows you to set up bot detection, identity proofing, and risk-based authentication.

    With ForgeRock, you can define access policies and automate the management of the identity lifecycle all from a central, easy to use, and graphical dashboard. ForgeRock Access Management allows you to build safe authentication using options like passwordless and usernameless logins, single sign-on, biometrics, contextual analytics, and behavioral authentication. When threats appear, you can swiftly change how your users access your most sensitive applications and provide users with secure access to the applications, systems, and resources they need on demand.

    ForgeRock Benefits and Key Features

    • Elevate your security and efficiency: Consolidating your legacy systems under one single platform provides reliable, unified control over all your user identities and access-related policies. ForgeRock Access Management also supports scaling existing policies for application onto new setups.

    • Passwordless authentication: Implementing passwordless authentication is simple with ForgeRock Access Management. You can easily replace user-selected passwords with other options, such as easy multi-factor authentication, biometrics, and SSO.

    • Identity governance: ForgeRock Identity Governance is a modern, AI-driven identity governance solution. By leveraging ForgeRock generated analysis reports, you can identify and apply appropriate user access, automate high-confidence access approvals, recommend certification for low-risk accounts, and review high-risk and inappropriate user access privileges. In addition, you can grant and enforce access to systems, applications, and infrastructure according to established policies.

    Reviews from Real Users

    ForgeRock stands out among its competitors for a number of reasons. Two major ones are its robust identity and access tools and its being easy to manage and scale with one central dashboard.

    PeerSpot users note the effectiveness of these features. A technology solutions leader at an outsourcing company writes, “We need it for multiple clients, multiple implementations. Not all of them are necessarily a multi-tenant solution. We need a very versatile solution that can do a lot of work, but from a single instance that we can centralize authentications and we don't duplicate the efforts and that's where ForgeRock seems to do better.”

    Mohamed B., a cyber security consultant at a tech company, writes, "Their access management solution, OpenAM, is most valuable because it meets the needs of a lot of users. ForgeRock secured our system so that it is accessed only by authorized people, and it implemented the SSO."

    The Symantec Identity Governance and Administration (formerly CA Identity Suite) provides comprehensive identity management and governance capabilities with a simple, intuitive user experience. This user experience can dramatically simplify processes such as user access requests and access certifications, resulting in improved productivity and user satisfaction. In addition, the Symantec Identity Governance and Administration performs risk analysis and certification and enables remediation actions in real-time during the access provisioning steps, thereby improving audit performance and risk posture with preventive policy enforcement.

    While providing these business and governance-centric capabilities for business users, the Symantec Identity Governance and Administration also delivers core enterprise-grade identity management and governance capabilities, including broad provisioning support for on-premise and cloud apps, extensibility and flexibility to integrate with other IT systems and consumer-grade scale. This means organizations are not forced to choose between usability and performance. With the Symantec Identity Governance and Administration, they can have both.

    Offer
    Learn more about Omada Identity
    Learn more about ForgeRock
    Learn more about Symantec Identity Governance and Administration
    Sample Customers
    Bayer, ECCO Shoes, Vattenfall, NuStar Energy, Unicredit, Schiphol Group
    Geico, Thomson Reuters, Salesforce, McKesson, Trinet, SKY, BNP Paribas, Deloitte, Capgemini, North Western University
    Acciona, Core Blox, DBS
    Top Industries
    REVIEWERS
    Government40%
    Computer Software Company20%
    Financial Services Firm10%
    University10%
    VISITORS READING REVIEWS
    Computer Software Company32%
    Comms Service Provider11%
    Government8%
    Financial Services Firm7%
    REVIEWERS
    Financial Services Firm38%
    Media Company13%
    Legal Firm13%
    Outsourcing Company13%
    VISITORS READING REVIEWS
    Computer Software Company28%
    Comms Service Provider13%
    Financial Services Firm11%
    Government7%
    REVIEWERS
    Financial Services Firm32%
    Healthcare Company18%
    Insurance Company8%
    Hospitality Company5%
    VISITORS READING REVIEWS
    Computer Software Company35%
    Comms Service Provider13%
    Government9%
    Healthcare Company5%
    Company Size
    REVIEWERS
    Small Business27%
    Midsize Enterprise7%
    Large Enterprise67%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise11%
    Large Enterprise69%
    REVIEWERS
    Small Business29%
    Midsize Enterprise18%
    Large Enterprise53%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise12%
    Large Enterprise72%
    REVIEWERS
    Small Business28%
    Midsize Enterprise10%
    Large Enterprise63%
    VISITORS READING REVIEWS
    Small Business21%
    Midsize Enterprise11%
    Large Enterprise68%
    Buyer's Guide
    ForgeRock vs. Symantec Identity Governance and Administration
    July 2022
    Find out what your peers are saying about ForgeRock vs. Symantec Identity Governance and Administration and other solutions. Updated: July 2022.
    622,358 professionals have used our research since 2012.

    ForgeRock is ranked 5th in Identity Management (IM) with 6 reviews while Symantec Identity Governance and Administration is ranked 6th in Identity Management (IM) with 6 reviews. ForgeRock is rated 7.4, while Symantec Identity Governance and Administration is rated 8.2. The top reviewer of ForgeRock writes "Good for multi-client setups and easy to implement but the scalability seems uncertain". On the other hand, the top reviewer of Symantec Identity Governance and Administration writes "Easy to scale, but lacks an up-to-date interface or knowledgeable support staff". ForgeRock is most compared with SailPoint IdentityIQ, Azure Active Directory (Azure AD), Okta Workforce Identity, Auth0 and CyberArk Privileged Access Manager, whereas Symantec Identity Governance and Administration is most compared with SailPoint IdentityIQ, Saviynt, CyberArk Privileged Access Manager, OpenIAM Identity Governance and BeyondTrust Endpoint Privilege Management. See our ForgeRock vs. Symantec Identity Governance and Administration report.

    See our list of best Identity Management (IM) vendors.

    We monitor all Identity Management (IM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.