SAP Identity Management vs Symantec Identity Governance and Administration comparison

SAP and Broadcom are both solutions in the User Provisioning Software category. SAP is ranked #7 with an average rating of 9.0, while Broadcom is ranked #8. SAP holds a 4.6% mindshare in UP, compared to Broadcom’s 6.2% mindshare. Additionally, 92% of SAP users are willing to recommend the solution, compared to 81% of Broadcom users who would recommend it.

SAP Identity Management

Read 14 SAP Identity Management reviews

2,772 Views
1,331 Comparison Views

92% willing to recommend

Symantec Identity Governanc...

Read 66 Symantec Identity Governance and Administration reviews

4,496 Views
2,158 Comparison Views

81% willing to recommend

SAP Identity Management

Symantec Identity Governanc...

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Executive SummaryUpdated on Nov 6, 2024

Symantec Identity Governance and Administration and SAP Identity Management compete in the identity management space. SAP seems to have the upper hand due to its expansive feature set and versatility, despite being costlier upfront.

Features: Symantec Identity Governance and Administration provides comprehensive identity lifecycle management, compliance reporting, and cost-effective solutions. Its platform is user-friendly with strong customer support. SAP Identity Management offers advanced automation features, robust integration, and an extensive feature set, making it superior for managing identities across complex IT landscapes.

Room for Improvement: Symantec could enhance integration capabilities, expand its automation features, and diversify its identity management solutions. SAP might consider simplifying its deployment model, providing more cost-effective solutions, and enhancing user interface usability to match its feature-rich offering.

Ease of Deployment and Customer Service: Symantec is recognized for a straightforward deployment model and efficient customer support, facilitating smoother transitions for organizations. SAP's deployment is more complex due to its sophisticated features, yet offers responsive customer service that supports scaling for organizational growth.

Pricing and ROI: Symantec offers competitive upfront costs with a rapid ROI due to its straightforward pricing model. In contrast, SAP requires a higher initial setup investment but promises long-term ROI through comprehensive functionality and efficient management of complex identity environments.

To learn more, read our detailed SAP Identity Management vs. Symantec Identity Governance and Administration Report (Updated: June 2026).

Buyer's Guide

SAP Identity Management vs. Symantec Identity Governance and Administration

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

SAP Identity Management

Ranking in User Provisioning Software

7th

Ranking in Identity Management (IM)

16th

Average Rating

7.8

Reviews Sentiment

5.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Symantec Identity Governanc...

Ranking in User Provisioning Software

8th

Ranking in Identity Management (IM)

17th

Average Rating

7.6

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Identity Governance Administration (IGA) (8th)

Mindshare comparison

As of June 2026, in the User Provisioning Software category, the mindshare of SAP Identity Management is 4.6%, down from 6.5% compared to the previous year. The mindshare of Symantec Identity Governance and Administration is 6.2%, up from 4.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

User Provisioning Software Mindshare Distribution
Product	Mindshare (%)
SAP Identity Management	4.6%
Symantec Identity Governance and Administration	6.2%
Other	89.2%

User Provisioning Software

Featured Reviews

Fabiano Marques

Sales Executive at Minsait

Identity management enhances connectivity and productivity with streamlined access and robust security, offering time-saving processes and facilitating seamless integration with other BI tools

One area that could be improved with SAP Identity Management, other than support, is user engagement from an implementation perspective. It would be beneficial for SAP to extend their events and workshops that are currently performed for partners to their final customers, as many customers want to know what's new and what else they can do without solely depending on the partners. For SAP support in Brazil, everything is in English, which poses a difficulty for many customers. The support could be improved for the specific needs in Brazil, as many customers have difficulty accessing the support center due to the language barrier. This feedback is specific to Brazil, though it's unclear if SAP receives similar feedback from other countries. It could certainly be enhanced with Portuguese documents, among other improvements.

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reviewer2183661

Managing Director at a consultancy with 1-10 employees

Has an easy initial setup process, but its technical support services need improvement

The product's technical support could be better. The integration project requires a lot of technical details, so we need to find it quickly and easily. There was a large community of knowledge in the past. We kept it together and got the results. The community that works around the particular technical issue is shrinking. It used to be a specialized community that would help with the process. These particular areas need improvement. Broadcom is still using a hybrid cloud model, with some workloads on-premises and some in the cloud. They must start with the cloud adoption and move as many workloads to the cloud as possible. The on-premises environment is becoming stable. They need to rebuild that cost and the software. The product's pre-sales, technical support, and installation could also improve.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"What's most valuable in SAP Identity Management is that it's easily an out-of-the-box solution for connectivity with SAP applications. We do not have to do any customizations, and this makes the solution very compatible with most SAP applications. SAP Identity Management is also very user-friendly."

"There is definitely ROI because we use this as our enterprise-wide SSO solution."

"IBM really gives you the power to implement a lot of functionality outside the current implementation if you know how to build the functionality you want."

"The most valuable features of SAP Identity Management are business roles and automated user provisioning."

"It provides basic automatic user administration and role provisioning to save time."

"The most valuable feature is the user experience for managing information."

"NW IDM is extremely flexible, and with a small amount of effort you can integrate the basic provisioning for most of the commonly used modern systems."

"The setup process is straightforward."

More SAP Identity Management pros

"Compliance improvements."

"The most valuable features are role-based access and identity provisioning, which allow a single point of user access to multiple places."

"It's a very useful tool that has improved our client's security, from day one."

"Governance."

"Connector Xpress and Policy Xpress and the new interface."

"It scales fine; it's one of the better products out there."

"It provides a robust provisioning facility which enables admin configuration, and complex provisioning rules are quick to change when business requirements do."

"I would say the most valuable feature is provisioning where we are able to provide user access to all the resources they need in a uniform way that we can audit."

More Symantec Identity Governance and Administration pros

Cons

"What needs improvement in SAP Identity Management is its compatibility with third-party applications. We'd like to get connectors or plugin settings to make it easier to manage other applications, whether SAP or non SAP applications. As SAP Identity Management is not compatible with non SAP applications, some of the clients are looking for other IDM applications such as SalePoint and Saviynt, so this is an issue we've observed in the solution."

"The pricing could be better."

"SAP Identity Management can improve risk analysis and authority checks."

"The product needs better UI customization and the administration console is outdated in this version."

"I find SAP Identity Management complicated to use. Maintaining it is also complex."

"The standard one is not friendly and very time-consuming for elementary operation."

"It needs to have the SSO for the HANA modules that SAP is releasing."

"I have encountered issues with the host authentication feature."

More SAP Identity Management cons

"Yes, we encountered many product issues during deployment, and some were identified as product limitations."

"Currently, it is difficult to create these connectors in this solution."

"The provisioning manager could use improvements."

"An improvement that we would like to see in a later version is taking it to the cloud."

"Personally, I don't think the technical support is very good. The technicians don't seem to have enough training and knowledge surrounding the solution — they don't have in-depth knowledge."

"Identity manager is very complex and you must have the knowledge and skills required to use it."

"I lost one bid purely based more on the poorer GUI provided by CA, and due to the fact that SIGMA did not provide things which were asked by the customer and did not provide scope of much customization either, so I did not understand the use of the product."

"We definitely had quite a few challenges getting up and running."

More Symantec Identity Governance and Administration cons

Pricing and Cost Advice

"I rate the solution's pricing a four out of ten."

"The licensing cost varies depending on the specific requirements and deployment size."

"When evaluating the price of any product, I first look at how it meets my business requirements and if it meets requirements adequately and predictively. Currently, I don't see this from SAP Identity Management, so pricing for it is expensive, in my opinion."

"The price is flexible for our existing customers."

"Pricing and licensing models are adequate and reasonable."

"I do not recall the approximate prices or licensing models, although I do so that it was priced per user number."

"The product has a good price in competition with another product with the same solution."

"The price is based on the number of users."

"Symantec keeps increasing the price. I rate its pricing a seven on a scale of ten."

"Compared to other options, CA products are not that expensive."

"The connector is free, and bundled with the product."

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Top Industries

By visitors reading reviews

Manufacturing Company

13%

Construction Company

Energy/Utilities Company

Outsourcing Company

Construction Company

18%

Financial Services Firm

13%

Manufacturing Company

Marketing Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	3
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	23
Midsize Enterprise	9
Large Enterprise	45

Questions from the Community

What needs improvement with SAP Identity Management?

See all answers

What is your primary use case for SAP Identity Management?

The use cases for SAP Identity Management include the logistics company, and we also have a beverage company that is using SAP Identity Management. We did not make the migration for them, but we im...

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What advice do you have for others considering SAP Identity Management?

My clients use SAP Identity Management for managing access rights efficiently based on user roles. I have experience with other IAM tools, having worked for Oracle three or four years ago, but I ca...

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What is your experience regarding pricing and costs for Symantec Identity Governance and Administration?

The pricing has been very reasonable, but licensing costs vary based on the customer. It follows a user-based licensing model.

See all answers

What needs improvement with Symantec Identity Governance and Administration?

Symantec should develop a SaaS solution for cloud environments to make the solution available in various marketplaces for easy deployment. It should also offer bundle installation instead of one by...

See all answers

What is your primary use case for Symantec Identity Governance and Administration?

I am a consultant and we consult for identity and network management. We work with Symantec, which is owned by Broadcom, and also with Microsoft and Oracle. Additionally, we work with open-source s...

See all answers

Comparisons

SailPoint Identity Security Cloud vs SAP Identity Management

Compared 14% of the time

One Identity Manager vs SAP Identity Management

Compared 7% of the time

Oracle Identity Governance vs SAP Identity Management

Compared 6% of the time

EmpowerID vs SAP Identity Management

Compared 6% of the time

Microsoft Identity Manager vs SAP Identity Management

Compared 6% of the time

More SAP Identity Management Competitors

SailPoint Identity Security Cloud vs Symantec Identity Governance and Administration

Compared 8% of the time

BeyondTrust Endpoint Privilege Management vs Symantec Identity Governance and Administration

Compared 8% of the time

ForgeRock vs Symantec Identity Governance and Administration

Compared 6% of the time

Omada Identity vs Symantec Identity Governance and Administration

Compared 5% of the time

Oracle Identity Governance vs Symantec Identity Governance and Administration

Compared 5% of the time

More Symantec Identity Governance and Administration Competitors

Product Reports

Buyer's Guide

SAP Identity Management

May 2026

Download SAP Identity Management product report

Buyer's Guide

Symantec Identity Governance and Administration

May 2026

Symantec Identity Governance and Administration report

Download Symantec Identity Governance and Administration product report

Also Known As

SAP NetWeaver Identity Management, NetWeaver Identity Management

CA Identity Suite, Symantec IGA, Layer7 Identity Suite, CA Identity Manager (CA IDM), CA Identity Minder, CA IAM, CA Identity Manager (CA IDM), CA Identity Governance

Overview

SAP Identity Management provides seamless connectivity and process automation for user provisioning and access governance. It integrates with SAP applications, offering flexible custom logic and native analytics to enhance productivity and system compatibility.

SAP Identity Management addresses user access, provisioning, and lifecycle management within IT environments. By integrating with applications, users automate authorizations and secure systems with authentication. Flexibility in custom logic development aids in creating workflows, supporting seamless access management. Despite its strengths, improvements are needed in UI customization, third-party compatibility, and connector range, particularly in non-SAP applications and cloud integration.

What are the key features of SAP Identity Management?

Integration Capabilities: Supports connection with SAP applications and other systems.
Process Automation: Automates user provisioning and role management to streamline operations.
Access Governance: Enhances security and user administration through efficient access control.
Custom Logic Development: Provides flexibility in developing tailored processes.
Native Analytics: Improves productivity and data accessibility with built-in analytics.

What benefits and ROI should users consider?

Time Savings: Reduces manual processes leading to efficiency gains.
Enhanced Reporting: Offers improved insights and reporting capabilities.
System Compatibility: Ensures stable integration with various systems.
Improved Performance: Enhances user satisfaction with stable and reliable operation.

In industries like finance, retail, and manufacturing, SAP Identity Management is implemented to manage complex IT environments, ensuring secure authentication and efficient access to essential applications. Companies leverage its capabilities to streamline processes and maintain compliance with industry standards.

SAP

Symantec Identity Governance and Administration offers automated management for identity lifecycles, provisioning, and entitlements, featuring easy integration, flexibility, role-based access, and strong compliance support.

This software provides effective identity lifecycle automation, entitlement management, provisioning, and access control while offering codeless customization through Policy and Identity Xpress technology. The integration with multiple applications supports regulatory compliance efforts, enhancing security and operational efficiency with a user-friendly interface. Users appreciate its ease of customization, though challenges in integrating with cloud services and external systems remain. Improvements are needed in technical support, reporting capabilities, and workflows. Its comprehensive identity solutions target sectors like retail, financial, and government, emphasizing risk management and compliance while integrating with HR systems.

What key features does it offer?

Automated Identity Lifecycle Management: Simplifies creating, modifying, and removing identities.
Provisioning and Entitlement Management: Manages permissions and entitlements efficiently.
Role-Based Access: Facilitates access control through defined user roles.
Policy and Identity Xpress: Enables codeless customization.
Regulatory Compliance Support: Assists in meeting compliance standards.

What benefits and ROI can be expected?

Increased Operational Efficiency: Reduces manual workload with automation.
Enhanced Security: Protects access and identity data effectively.
Improved Integration Capabilities: Connects with existing applications seamlessly.
Customizability: Adapts to specific needs without extensive coding.
Strong Compliance Assurance: Supports adherence to industry regulations.

Organizations in retail, financial, and government sectors utilize this software to streamline identity management and standardize user accounts. Businesses focus on user creation, privilege management, and compliance certification by aligning access with business rules. Integration with HR systems for identity solutions is achieved through technical customizations.

Broadcom

Sample Customers

State of Indiana, Automotive Resources International (ARI), Alliander N.V., Chemion Logistik GmbH, Seoul National University Bundang Hospital (SNUBH)

Acciona, Core Blox, DBS

Buyer's Guide

SAP Identity Management vs. Symantec Identity Governance and Administration

June 2026

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Find out what your peers are saying about SAP Identity Management vs. Symantec Identity Governance and Administration and other solutions. Updated: June 2026.

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