SAP Identity Management vs Symantec Identity Governance and Administration comparison

SAP Identity Management vs. Symantec Identity Governance and Administration

Download the complete report

Helped 893,915 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

SAP Identity Management

Ranking in User Provisioning Software

7th

Ranking in Identity Management (IM)

16th

Average Rating

7.8

Reviews Sentiment

5.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Symantec Identity Governanc...

Ranking in User Provisioning Software

8th

Ranking in Identity Management (IM)

18th

Average Rating

7.6

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Identity Governance Administration (IGA) (8th)

Mindshare comparison

As of May 2026, in the User Provisioning Software category, the mindshare of SAP Identity Management is 4.8%, down from 6.2% compared to the previous year. The mindshare of Symantec Identity Governance and Administration is 6.4%, up from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

User Provisioning Software Mindshare Distribution
Product	Mindshare (%)
SAP Identity Management	4.8%
Symantec Identity Governance and Administration	6.4%
Other	88.8%

User Provisioning Software

Featured Reviews

Fabiano Marques

Sales Executive at Minsait

Identity management enhances connectivity and productivity with streamlined access and robust security, offering time-saving processes and facilitating seamless integration with other BI tools

One area that could be improved with SAP Identity Management, other than support, is user engagement from an implementation perspective. It would be beneficial for SAP to extend their events and workshops that are currently performed for partners to their final customers, as many customers want to know what's new and what else they can do without solely depending on the partners. For SAP support in Brazil, everything is in English, which poses a difficulty for many customers. The support could be improved for the specific needs in Brazil, as many customers have difficulty accessing the support center due to the language barrier. This feedback is specific to Brazil, though it's unclear if SAP receives similar feedback from other countries. It could certainly be enhanced with Portuguese documents, among other improvements.

Read full review

reviewer2183661

Managing Director at a consultancy with 1-10 employees

Has an easy initial setup process, but its technical support services need improvement

The product's technical support could be better. The integration project requires a lot of technical details, so we need to find it quickly and easily. There was a large community of knowledge in the past. We kept it together and got the results. The community that works around the particular technical issue is shrinking. It used to be a specialized community that would help with the process. These particular areas need improvement. Broadcom is still using a hybrid cloud model, with some workloads on-premises and some in the cloud. They must start with the cloud adoption and move as many workloads to the cloud as possible. The on-premises environment is becoming stable. They need to rebuild that cost and the software. The product's pre-sales, technical support, and installation could also improve.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Rather than implement a basic SSO, this solution assisted us with setting up two-factor authentication."

"IBM really gives you the power to implement a lot of functionality outside the current implementation if you know how to build the functionality you want."

"What's most valuable in SAP Identity Management is that it's easily an out-of-the-box solution for connectivity with SAP applications. We do not have to do any customizations, and this makes the solution very compatible with most SAP applications. SAP Identity Management is also very user-friendly."

"The most valuable feature is the user experience for managing information."

"Some processes that they used to perform in two to three days now take one to two hours, which has been really beneficial for them regarding the time saved."

"What I found most valuable in SAP Identity Management is process automation. The solution also gives transparency about what is happening and why which I find beneficial. Another feature I found valuable in SAP Identity Management is integration. It has very good integration."

"What I like about SAP Identity Management is that it's stable for experienced users and suitable for access management, not just for SAP accounts, but for Active Directory, including file sharing and process sharing."

More SAP Identity Management pros

"The scalability potential is there if a company needs to expand."

"We started off with 10,000 customers on system, it looked good, now we have about 1.6 million customers on the system, no problems at all."

"It allowed local departments to manage the people in their own groups, without any help from the IT department."

"The solution is user-friendly and easy to use, the initial setup is pretty simple, the stability is good, and the scalability potential is there if a company needs to expand."

"We used this product to identify and certify basic access profiles in our company, creating more than 6000 role-based profiles for more than 26,000 colleagues."

"The support's been good from CA."

"Again, we haven't had any issues from a support perspective, once we've implemented it it's been very solid, people love it and we've saved a lot of money and time from the help desk perspective, so it's been a good investment."

"The most valuable features of this product are the legacy interfacing interfaces with our mainframe as well as provisioning."

More Symantec Identity Governance and Administration pros

Cons

"It needs to have the SSO for the HANA modules that SAP is releasing."

"Research and marketing need to be improved."

"A lack of startup connectors to different systems, and could have better connectors for SAP IDM."

"One of the areas for improvement in the solution is its user interface which needs to be up-to-date and fancier, in particular, have better visualization in terms of the tabs and buttons."

"SAP Identity Management can improve risk analysis and authority checks."

"I find SAP Identity Management complicated to use. Maintaining it is also complex."

"SAP Identity Management can improve risk analysis and authority checks."

More SAP Identity Management cons

"If you analyze the evolution of these type of solutions, there are still uncovered needs and the customers are still identifying needs."

"User interface and usability are mainly the features that need improvement."

"Sometimes there is a problem with performance. There are times that it takes too long to generate reports and to run the assessment tools to collect the information."

"There are several areas for improvement in Symantec Identity Governance and Administration. They have no proper documentation on how to do backups. They also have a lengthy workflow process where we have to make some configurations to manage automation in the rules and in our tasks which takes time. We have to manually configure all the configuration files, and we cannot export users because there's no export system in Symantec Identity Governance and Administration. What we'd like to see in the next release of the solution is for them to make configuration and integration with other systems their top priorities. We have many API systems to manage, so hopefully, if they make these enhancements shortly, we can directly connect with our API systems when using Symantec Identity Governance and Administration."

"We're trying to look for a new solution because Symantec Identity Governance and Administration has a lengthy configuration."

"The support from Symantec Identity Governance and Administration could improve."

"An improvement that we would like to see in a later version is taking it to the cloud."

"It has a large footprint which you'd expect to be much, much smaller. Just to run basic services, we have 10 different servers."

More Symantec Identity Governance and Administration cons

Pricing and Cost Advice

"When evaluating the price of any product, I first look at how it meets my business requirements and if it meets requirements adequately and predictively. Currently, I don't see this from SAP Identity Management, so pricing for it is expensive, in my opinion."

"I rate the solution's pricing a four out of ten."

"The licensing cost varies depending on the specific requirements and deployment size."

"The price is based on the number of users."

"I do not recall the approximate prices or licensing models, although I do so that it was priced per user number."

"The price is flexible for our existing customers."

"Pricing and licensing models are adequate and reasonable."

"The product has a good price in competition with another product with the same solution."

"Symantec keeps increasing the price. I rate its pricing a seven on a scale of ten."

"The connector is free, and bundled with the product."

"Compared to other options, CA products are not that expensive."

See which vendors are best for you

Use our free recommendation engine to learn which User Provisioning Software solutions are best for your needs.

See recommendations

893,915 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Manufacturing Company

14%

Energy/Utilities Company

Financial Services Firm

Comms Service Provider

Financial Services Firm

12%

Construction Company

11%

Manufacturing Company

10%

Marketing Services Firm

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	3
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	23
Midsize Enterprise	9
Large Enterprise	45

Questions from the Community

What needs improvement with SAP Identity Management?

What is your primary use case for SAP Identity Management?

The use cases for SAP Identity Management include the logistics company, and we also have a beverage company that is using SAP Identity Management. We did not make the migration for them, but we im...

What advice do you have for others considering SAP Identity Management?

My clients use SAP Identity Management for managing access rights efficiently based on user roles. I have experience with other IAM tools, having worked for Oracle three or four years ago, but I ca...

What is your experience regarding pricing and costs for Symantec Identity Governance and Administration?

The pricing has been very reasonable, but licensing costs vary based on the customer. It follows a user-based licensing model.

What needs improvement with Symantec Identity Governance and Administration?

Symantec should develop a SaaS solution for cloud environments to make the solution available in various marketplaces for easy deployment. It should also offer bundle installation instead of one by...

What is your primary use case for Symantec Identity Governance and Administration?

I am a consultant and we consult for identity and network management. We work with Symantec, which is owned by Broadcom, and also with Microsoft and Oracle. Additionally, we work with open-source s...

SailPoint Identity Security Cloud vs SAP Identity Management

Comparisons

Compared 15% of the time

One Identity Manager vs SAP Identity Management

Compared 7% of the time

Microsoft Identity Manager vs SAP Identity Management

Compared 5% of the time

Oracle Identity Governance vs SAP Identity Management

Compared 5% of the time

EmpowerID vs SAP Identity Management

Compared 5% of the time

More SAP Identity Management Competitors

BeyondTrust Endpoint Privilege Management vs Symantec Identity Governance and Administration

Compared 10% of the time

SailPoint Identity Security Cloud vs Symantec Identity Governance and Administration

Compared 9% of the time

Omada Identity vs Symantec Identity Governance and Administration

Compared 6% of the time

One Identity Manager vs Symantec Identity Governance and Administration

Compared 5% of the time

Saviynt Identity Cloud vs Symantec Identity Governance and Administration

Compared 5% of the time

More Symantec Identity Governance and Administration Competitors

Product Reports

SAP Identity Management

Download SAP Identity Management product report

Symantec Identity Governance and Administration

Download Symantec Identity Governance and Administration product report

Symantec Identity Governance and Administration report

Also Known As

SAP NetWeaver Identity Management, NetWeaver Identity Management

CA Identity Suite, Symantec IGA, Layer7 Identity Suite, CA Identity Manager (CA IDM), CA Identity Minder, CA IAM, CA Identity Manager (CA IDM), CA Identity Governance

Overview

SAP Identity Management provides seamless connectivity and process automation for user provisioning and access governance. It integrates with SAP applications, offering flexible custom logic and native analytics to enhance productivity and system compatibility.

SAP Identity Management addresses user access, provisioning, and lifecycle management within IT environments. By integrating with applications, users automate authorizations and secure systems with authentication. Flexibility in custom logic development aids in creating workflows, supporting seamless access management. Despite its strengths, improvements are needed in UI customization, third-party compatibility, and connector range, particularly in non-SAP applications and cloud integration.

What are the key features of SAP Identity Management?

Integration Capabilities: Supports connection with SAP applications and other systems.
Process Automation: Automates user provisioning and role management to streamline operations.
Access Governance: Enhances security and user administration through efficient access control.
Custom Logic Development: Provides flexibility in developing tailored processes.
Native Analytics: Improves productivity and data accessibility with built-in analytics.

What benefits and ROI should users consider?

Time Savings: Reduces manual processes leading to efficiency gains.
Enhanced Reporting: Offers improved insights and reporting capabilities.
System Compatibility: Ensures stable integration with various systems.
Improved Performance: Enhances user satisfaction with stable and reliable operation.

In industries like finance, retail, and manufacturing, SAP Identity Management is implemented to manage complex IT environments, ensuring secure authentication and efficient access to essential applications. Companies leverage its capabilities to streamline processes and maintain compliance with industry standards.

SAP

Symantec Identity Governance and Administration offers automated management for identity lifecycles, provisioning, and entitlements, featuring easy integration, flexibility, role-based access, and strong compliance support.

This software provides effective identity lifecycle automation, entitlement management, provisioning, and access control while offering codeless customization through Policy and Identity Xpress technology. The integration with multiple applications supports regulatory compliance efforts, enhancing security and operational efficiency with a user-friendly interface. Users appreciate its ease of customization, though challenges in integrating with cloud services and external systems remain. Improvements are needed in technical support, reporting capabilities, and workflows. Its comprehensive identity solutions target sectors like retail, financial, and government, emphasizing risk management and compliance while integrating with HR systems.

What key features does it offer?

Automated Identity Lifecycle Management: Simplifies creating, modifying, and removing identities.
Provisioning and Entitlement Management: Manages permissions and entitlements efficiently.
Role-Based Access: Facilitates access control through defined user roles.
Policy and Identity Xpress: Enables codeless customization.
Regulatory Compliance Support: Assists in meeting compliance standards.

What benefits and ROI can be expected?

Increased Operational Efficiency: Reduces manual workload with automation.
Enhanced Security: Protects access and identity data effectively.
Improved Integration Capabilities: Connects with existing applications seamlessly.
Customizability: Adapts to specific needs without extensive coding.
Strong Compliance Assurance: Supports adherence to industry regulations.

Organizations in retail, financial, and government sectors utilize this software to streamline identity management and standardize user accounts. Businesses focus on user creation, privilege management, and compliance certification by aligning access with business rules. Integration with HR systems for identity solutions is achieved through technical customizations.

Broadcom

Sample Customers

State of Indiana, Automotive Resources International (ARI), Alliander N.V., Chemion Logistik GmbH, Seoul National University Bundang Hospital (SNUBH)

Acciona, Core Blox, DBS

SAP Identity Management vs. Symantec Identity Governance and Administration