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SAP Identity Management vs Symantec Identity Governance and Administration comparison

SAP and Broadcom are both solutions in the User Provisioning Software category. SAP is ranked #7 with an average rating of 9.5, while Broadcom is ranked #9. SAP holds a 5.7% mindshare in UP, compared to Broadcom’s 5.6% mindshare. Additionally, 92% of SAP users are willing to recommend the solution, compared to 81% of Broadcom users who would recommend it.
SAP Identity Management
Read 14 SAP Identity Management reviews
  • 1,958 Views
  • 881 Comparison Views
92% willing to recommend
Symantec Identity Governanc...
Read 66 Symantec Identity Governance and Administration reviews
  • 2,415 Views
  • 1,159 Comparison Views
81% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 6, 2024

Symantec Identity Governance and Administration and SAP Identity Management compete in the identity management space. SAP seems to have the upper hand due to its expansive feature set and versatility, despite being costlier upfront.

Features: Symantec Identity Governance and Administration provides comprehensive identity lifecycle management, compliance reporting, and cost-effective solutions. Its platform is user-friendly with strong customer support. SAP Identity Management offers advanced automation features, robust integration, and an extensive feature set, making it superior for managing identities across complex IT landscapes.

Room for Improvement: Symantec could enhance integration capabilities, expand its automation features, and diversify its identity management solutions. SAP might consider simplifying its deployment model, providing more cost-effective solutions, and enhancing user interface usability to match its feature-rich offering.

Ease of Deployment and Customer Service: Symantec is recognized for a straightforward deployment model and efficient customer support, facilitating smoother transitions for organizations. SAP's deployment is more complex due to its sophisticated features, yet offers responsive customer service that supports scaling for organizational growth.

Pricing and ROI: Symantec offers competitive upfront costs with a rapid ROI due to its straightforward pricing model. In contrast, SAP requires a higher initial setup investment but promises long-term ROI through comprehensive functionality and efficient management of complex identity environments.

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To learn more, read our detailed SAP Identity Management vs. Symantec Identity Governance and Administration Report (Updated: March 2026).
Buyer's Guide
SAP Identity Management vs. Symantec Identity Governance and Administration
March 2026
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SAP Identity Management
Ranking in User Provisioning Software
7th
Ranking in Identity Management (IM)
14th
Average Rating
7.8
Reviews Sentiment
5.9
Number of Reviews
14
Ranking in other categories
No ranking in other categories
Symantec Identity Governanc...
Ranking in User Provisioning Software
9th
Ranking in Identity Management (IM)
23rd
Average Rating
7.6
Reviews Sentiment
6.7
Number of Reviews
66
Ranking in other categories
Identity Governance Administration (IGA) (8th)
 

Mindshare comparison

As of March 2026, in the User Provisioning Software category, the mindshare of SAP Identity Management is 5.7%, up from 5.5% compared to the previous year. The mindshare of Symantec Identity Governance and Administration is 5.6%, up from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
User Provisioning Software Mindshare Distribution
ProductMindshare (%)
SAP Identity Management5.7%
Symantec Identity Governance and Administration5.6%
Other88.7%
User Provisioning Software
 

Featured Reviews

FM
Fabiano Marques
Sales Executive at Minsait
Identity management enhances connectivity and productivity with streamlined access and robust security, offering time-saving processes and facilitating seamless integration with other BI tools
One area that could be improved with SAP Identity Management, other than support, is user engagement from an implementation perspective. It would be beneficial for SAP to extend their events and workshops that are currently performed for partners to their final customers, as many customers want to know what's new and what else they can do without solely depending on the partners. For SAP support in Brazil, everything is in English, which poses a difficulty for many customers. The support could be improved for the specific needs in Brazil, as many customers have difficulty accessing the support center due to the language barrier. This feedback is specific to Brazil, though it's unclear if SAP receives similar feedback from other countries. It could certainly be enhanced with Portuguese documents, among other improvements.
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reviewer2183661 - PeerSpot reviewer
reviewer2183661
Managing Director at a consultancy with 1-10 employees
Has an easy initial setup process, but its technical support services need improvement
The product's technical support could be better. The integration project requires a lot of technical details, so we need to find it quickly and easily. There was a large community of knowledge in the past. We kept it together and got the results. The community that works around the particular technical issue is shrinking. It used to be a specialized community that would help with the process. These particular areas need improvement. Broadcom is still using a hybrid cloud model, with some workloads on-premises and some in the cloud. They must start with the cloud adoption and move as many workloads to the cloud as possible. The on-premises environment is becoming stable. They need to rebuild that cost and the software. The product's pre-sales, technical support, and installation could also improve.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"What I found most valuable in SAP Identity Management is process automation. The solution also gives transparency about what is happening and why which I find beneficial. Another feature I found valuable in SAP Identity Management is integration. It has very good integration."
"I find it an excellent tool for data synchronization and cleansing."
"The tool's most valuable features are its access control and approval of access requests. The self-service password reset feature is efficient. Role management capabilities streamline user access by assigning and revoking roles."
"The most valuable features of SAP Identity Management are business roles and automated user provisioning."
"The most valuable feature is the user experience for managing information."
"It provides basic automatic user administration and role provisioning to save time."
"What I like about SAP Identity Management is that it's stable for experienced users and suitable for access management, not just for SAP accounts, but for Active Directory, including file sharing and process sharing."
"With SAP IDM we have stopped manually managing all changes in user accounts after his/her transferring between organizational units."
More SAP Identity Management pros
"It gives us the ability to automate the IAM process."
"What I found most valuable in Symantec Identity Governance and Administration is its simple GUI. It's also easy to deploy compared to other products. With other products, you have to install the Windows version inside the Windows machine on all units, but with Symantec Identity Governance and Administration, it can work offline, so the solution is a little bit easier than other systems."
"This solution was implemented for a Financial Client to automate account provisioning across various disparate systems (more than 80 systems across 5 countries)."
"Plain and simple, IDM provides the automation that allows the IT and respective business department(s) to focus in on other pressing needs while IDM standardizes the identity practice."
"Streamlines user access, consolidates applications."
"I like that it is easy to diagnose, and it has a version of a virtual appliance so we can download it, run it, configure it, and it would take about 10 to 15 minutes to configure the cluster or so."
"All processes around user accounts are simplified, and assets and business modeling are improved."
"It's saved on administration time, and reduced the wait time for access."
More Symantec Identity Governance and Administration pros
 

Cons

"The standard one is not friendly and very time-consuming for elementary operation."
"I find SAP Identity Management complicated to use. Maintaining it is also complex."
"For SAP support in Brazil, everything is in English, which poses a difficulty for many customers."
"It needs to have the SSO for the HANA modules that SAP is releasing."
"The pricing could be better."
"What needs improvement in SAP Identity Management is its compatibility with third-party applications. We'd like to get connectors or plugin settings to make it easier to manage other applications, whether SAP or non SAP applications. As SAP Identity Management is not compatible with non SAP applications, some of the clients are looking for other IDM applications such as SalePoint and Saviynt, so this is an issue we've observed in the solution."
"I believe they could make a lot of improvements on SAP IDM. There is also a lack of startup connectors to different systems, and they could have better cloud integration connectors for SAP IDM."
"One of the areas for improvement in the solution is its user interface which needs to be up-to-date and fancier, in particular, have better visualization in terms of the tabs and buttons. The user interface of SAP Identity Management should be improved based on the latest trends."
More SAP Identity Management cons
"Multiple issues with stability of the provisioning servers."
"It was a journey because when we started the project, we had trouble. We couldn't get the system easily installed, up and running but over the time we installed a different project from CA which really enabled us to get things smooth, up and running and for the past 6 months we haven't had any defaults in the system."
"We found that if you create a certification with a high number of objects, the portal runs slowly."
"We have some stability issues. We go through waves every few months where it goes up and down a lot."
"They should easier and better integration with other software."
"I’m not happy with technical support at all. It’s very limited."
"The product works slowly while accessing cloud-native solutions."
"We have issues with scalability, and it has taken time due to the requirement of extra memory and more CPU."
More Symantec Identity Governance and Administration cons
 

Pricing and Cost Advice

"When evaluating the price of any product, I first look at how it meets my business requirements and if it meets requirements adequately and predictively. Currently, I don't see this from SAP Identity Management, so pricing for it is expensive, in my opinion."
"I rate the solution's pricing a four out of ten."
"The licensing cost varies depending on the specific requirements and deployment size."
"Compared to other options, CA products are not that expensive."
"The price is based on the number of users."
"The connector is free, and bundled with the product."
"I do not recall the approximate prices or licensing models, although I do so that it was priced per user number."
"Symantec keeps increasing the price. I rate its pricing a seven on a scale of ten."
"Pricing and licensing models are adequate and reasonable."
"The product has a good price in competition with another product with the same solution."
"The price is flexible for our existing customers."
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Top Industries

By visitors reading reviews
Manufacturing Company
14%
Energy/Utilities Company
8%
Financial Services Firm
7%
Retailer
6%
Marketing Services Firm
12%
Manufacturing Company
12%
Construction Company
7%
Performing Arts
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise3
Large Enterprise6
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise9
Large Enterprise45
 

Questions from the Community

What do you like most about SAP Identity Management?
The tool's most valuable features are its access control and approval of access requests. The self-service password reset feature is efficient. Role management capabilities streamline user access b...
See all answers
What needs improvement with SAP Identity Management?
One area that could be improved with SAP Identity Management, other than support, is user engagement from an implementation perspective. It would be beneficial for SAP to extend their events and wo...
See all answers
What is your primary use case for SAP Identity Management?
The use cases for SAP Identity Management include the logistics company, and we also have a beverage company that is using SAP Identity Management. We did not make the migration for them, but we im...
See all answers
What is your experience regarding pricing and costs for Symantec Identity Governance and Administration?
The pricing has been very reasonable, but licensing costs vary based on the customer. It follows a user-based licensing model.
See all answers
What needs improvement with Symantec Identity Governance and Administration?
Symantec should develop a SaaS solution for cloud environments to make the solution available in various marketplaces for easy deployment. It should also offer bundle installation instead of one by...
See all answers
What is your primary use case for Symantec Identity Governance and Administration?
I am a consultant and we consult for identity and network management. We work with Symantec, which is owned by Broadcom, and also with Microsoft and Oracle. Additionally, we work with open-source s...
See all answers
 

Comparisons

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One Identity Manager vs SAP Identity Management Logo
One Identity Manager vs SAP Identity Management
Compared 5% of the time
Microsoft Entra ID vs SAP Identity Management Logo
Microsoft Entra ID vs SAP Identity Management
Compared 5% of the time
Saviynt Identity Cloud vs SAP Identity Management Logo
Saviynt Identity Cloud vs SAP Identity Management
Compared 5% of the time
EmpowerID vs SAP Identity Management Logo
EmpowerID vs SAP Identity Management
Compared 5% of the time
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BeyondTrust Endpoint Privilege Management vs Symantec Identity Governance and Administration Logo
BeyondTrust Endpoint Privilege Management vs Symantec Identity Governance and Administration
Compared 12% of the time
SailPoint Identity Security Cloud vs Symantec Identity Governance and Administration Logo
SailPoint Identity Security Cloud vs Symantec Identity Governance and Administration
Compared 10% of the time
Omada Identity vs Symantec Identity Governance and Administration Logo
Omada Identity vs Symantec Identity Governance and Administration
Compared 7% of the time
Saviynt Identity Cloud vs Symantec Identity Governance and Administration Logo
Saviynt Identity Cloud vs Symantec Identity Governance and Administration
Compared 5% of the time
One Identity Manager vs Symantec Identity Governance and Administration Logo
One Identity Manager vs Symantec Identity Governance and Administration
Compared 5% of the time
More Symantec Identity Governance and Administration Competitors
 

Product Reports

Buyer's Guide
SAP Identity Management
March 2026
SAP Identity Management reportDownload SAP Identity Management product report
Buyer's Guide
Symantec Identity Governance and Administration
March 2026
Symantec Identity Governance and Administration reportDownload Symantec Identity Governance and Administration product report
 

Also Known As

SAP NetWeaver Identity Management, NetWeaver Identity Management
CA Identity Suite, Symantec IGA, Layer7 Identity Suite, CA Identity Manager (CA IDM), CA Identity Minder, CA IAM, CA Identity Manager (CA IDM), CA Identity Governance
 

Overview

Reduce risk and centrally manage user access across your enterprise – with SAP Identity Management. The software integrates with your business processes to provide robust data and application security. Keep your operations running smoothly – and boost productivity by providing role-based user access, self-service password reset, approval workflows, and more.

SAP

The Symantec Identity Governance and Administration (formerly CA Identity Suite) provides comprehensive identity management and governance capabilities with a simple, intuitive user experience. This user experience can dramatically simplify processes such as user access requests and access certifications, resulting in improved productivity and user satisfaction. In addition, the Symantec Identity Governance and Administration performs risk analysis and certification and enables remediation actions in real-time during the access provisioning steps, thereby improving audit performance and risk posture with preventive policy enforcement.

While providing these business and governance-centric capabilities for business users, the Symantec Identity Governance and Administration also delivers core enterprise-grade identity management and governance capabilities, including broad provisioning support for on-premise and cloud apps, extensibility and flexibility to integrate with other IT systems and consumer-grade scale. This means organizations are not forced to choose between usability and performance. With the Symantec Identity Governance and Administration, they can have both.

Broadcom
 

Sample Customers

State of Indiana, Automotive Resources International (ARI), Alliander N.V., Chemion Logistik GmbH, Seoul National University Bundang Hospital (SNUBH)
Acciona, Core Blox, DBS
Buyer's Guide
SAP Identity Management vs. Symantec Identity Governance and Administration
March 2026
Free Report: SAP Identity Management vs. Symantec Identity Governance and Administration
Find out what your peers are saying about SAP Identity Management vs. Symantec Identity Governance and Administration and other solutions. Updated: March 2026.
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