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Splunk ITSI (IT Service Intelligence) Reviews

Vendor: Splunk
4.2 out of 5

What is Splunk ITSI (IT Service Intelligence)?

Featured Splunk ITSI (IT Service Intelligence) reviews

Splunk ITSI (IT Service Intelligence) mindshare

As of March 2026, the mindshare of Splunk ITSI (IT Service Intelligence) in the IT Alerting and Incident Management category stands at 1.9%, down from 4.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.
IT Alerting and Incident Management Market Share Distribution
ProductMarket Share (%)
Splunk ITSI (IT Service Intelligence)1.9%
PagerDuty Operations Cloud13.1%
Opsgenie9.1%
Other75.9%
IT Alerting and Incident Management

PeerResearch reports based on Splunk ITSI (IT Service Intelligence) reviews

TypeTitleDate
CategoryIT Alerting and Incident ManagementMar 2, 2026Download
ProductReviews, tips, and advice from real usersMar 2, 2026Download
ComparisonSplunk ITSI (IT Service Intelligence) vs PagerDuty Operations CloudMar 2, 2026Download
ComparisonSplunk ITSI (IT Service Intelligence) vs Splunk Cloud PlatformMar 2, 2026Download
ComparisonSplunk ITSI (IT Service Intelligence) vs OpsgenieMar 2, 2026Download
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Key learnings from peers
Last updated Mar 1, 2026

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

By reviewers
Company SizeCount
Small Business10
Midsize Enterprise8
Large Enterprise34
By reviewers
By visitors reading reviews
Company SizeCount
Small Business120
Midsize Enterprise47
Large Enterprise349
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
17%
Manufacturing Company
10%
Computer Software Company
7%
Government
7%
Comms Service Provider
6%
Insurance Company
5%
Healthcare Company
4%
Outsourcing Company
4%
Marketing Services Firm
4%
Retailer
4%
Energy/Utilities Company
4%
Real Estate/Law Firm
3%
University
3%
Wholesaler/Distributor
3%
Performing Arts
2%
Recruiting/Hr Firm
2%
Construction Company
2%
Recreational Facilities/Services Company
2%
Educational Organization
1%
Aerospace/Defense Firm
1%
Media Company
1%
Transportation Company
1%
Hospitality Company
1%
Legal Firm
1%
Logistics Company
1%
Museum Or Institution
1%
Consumer Goods Company
1%
Non Profit
1%
Pharma/Biotech Company
1%
Renewables & Environment Company
1%
Leisure / Travel Company
1%

Compare Splunk ITSI (IT Service Intelligence) with alternative products

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Splunk ITSI (IT Service Intelligence) customers

Related questions

 
Splunk ITSI (IT Service Intelligence) Reviews Summary
Author infoRatingReview Summary
Senior Consultant at a consultancy with 10,001+ employees4.0I use Splunk ITSI for monitoring telecom services; it offers strong visualization and useful features, but the complex setup and scalability issues are drawbacks. Support is responsive, and overall, I’d rate it eight out of ten.
Director at Techpace4.5I've used Splunk ITSI for over four years and find its diagnostic, APM, and predictive analytics highly effective, though it needs better event correlation and service management; it's ideal for large enterprises but too complex for small companies.
SIEM Splunk Engineer/Architect at Cepheid4.0I’ve used Splunk ITSI for three years to monitor inventory, leveraging event correlation, predictive analytics, glass tables, and ITSM integration to automate alerting and cut costs. It’s stable and scalable, but expensive and initially complex to integrate.
Technology And Digitization Lead at JLL4.0I've used Splunk ITSI for two years to monitor network health and automate analytics, finding its dashboards and alerting valuable, though high costs, difficult upgrades, and limited support make on-premises deployment challenging despite good stability and scalability.
Splunk Developer ( Training & Enablement) at DXC Technology4.5I’ve used Splunk ITSI for 1.5 years to organize raw client data, build correlation searches, and drive notable events/episodes into ServiceNow tickets with customizable dashboards and email alerts. It’s highly stable, scales well, support is strong, but it’s expensive.
Sr. Technical Manager at Vodafone4.0I use Splunk ITSI on-prem for telecom and digital apps to analyze transaction feeds, correlate data, reduce alert noise, baseline anomalies, and predict failures to cut MTTR. It’s stable after GPU upgrades, but needs better auto-discovery, training/docs, and faster P1 support.
Technical Expert And Consultant at iOPEX technologies5.0I’ve used on‑prem Splunk ITSI since 2020 for service-centric monitoring, KPI dashboards, intelligent alerting, event correlation, and auto-ticketing with ServiceNow/Zabbix. I value Service Analyzer, health scores, and Glass Table. Stability is 8; scalability 7–8. I want better smart alerting and RUM.
Service and Support Coordinator at SICPA5.0I use Splunk ITSI on-prem to monitor events and service availability, indexing logs in real time for calculations and predictive maintenance to prevent incidents. It’s stable, scalable, and support is good, but some events are missed in indexing.