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Snyk vs Splunk ITSI (IT Service Intelligence) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 11, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.2
Snyk enhances efficiency and security, reducing vulnerabilities and costs, improving productivity, and offering immediate value to developers.
Sentiment score
5.8
Splunk ITSI users achieve cost savings, efficiency boosts, reduced downtime, streamlined tasks, and enhanced monitoring and incident management.
I can see that Snyk saves the costs of hiring security developers for vulnerability scanning and security checks, as that responsibility is now managed by Snyk.
Software Engineer at a computer software company with 11-50 employees
We estimate a 30 to 35 percent saving on resource costs and around 25 to 30 percent savings on inventory expenses, all credited to utilizing Splunk ITSI (IT Service Intelligence) effectively.
SIEM Splunk Engineer/Architect at Cepheid
Risks can mean that if one failure happens, it can result in risks in hundreds of thousands of USD.
Technology And Digitization Lead at JLL
It has saved me a lot of money and a lot of time.
IT Associate at Accenture
 

Customer Service

Sentiment score
7.5
Snyk offers responsive support with proactive communication, various channels, and valued customer success managers, though escalation speed needs improvement.
Sentiment score
6.7
Splunk ITSI support is praised for expertise and quick resolutions but criticized for delays and outsourced support issues.
Our long-standing association has ensured smooth communication, resulting in favorable support experiences and satisfactory issue resolution.
CEO at a computer software company with 10,001+ employees
Their response time aligns with their SLA commitments.
Information Security Strategy at a insurance company with 10,001+ employees
We could understand the implementation of the product and other features without the need for human interaction.
Senior DevSecOps at V8
The technical support is excellent, and I would rate it at ten.
Senior consultant at a tech services company with 51-200 employees
We typically have weekly calls with the technical staff, and whenever we encounter issues, they usually reply with solutions within one or two days.
Senior Consultant at a consultancy with 10,001+ employees
I would rate Splunk ITSI (IT Service Intelligence) support at nine or 9.5 because it is a highly effective and handy tool.
Splunk Developer ( Training & Enablement) at DXC Technology
 

Scalability Issues

Sentiment score
7.3
Snyk is scalable, integrating easily for large user bases, supporting enterprise needs, and praised for adaptability and integration.
Sentiment score
7.7
Splunk ITSI efficiently scales with growing data, though costs and hardware requirements can impact scalability in larger environments.
Snyk allows for scaling across large organizations, accommodating tens of thousands of applications and over 60,000 repositories.
CEO at a computer software company with 10,001+ employees
Snyk is very scalable and can handle my organization's growth and changing needs.
Software Engineer at a computer software company with 11-50 employees
Till now, we did not face any scaling issues and I did not hear of any.
Senior Software Engineering Manager at a financial services firm with 10,001+ employees
Splunk is highly scalable, with the ability to expand efficiently.
Senior consultant at a tech services company with 51-200 employees
When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages.
Senior Consultant at a consultancy with 10,001+ employees
Splunk ITSI (IT Service Intelligence) scalability allows us to predict analytics such as service degradation and perform root cause analysis through metrics, logs, and traces.
Sr. Technical Manager at Vodafone
 

Stability Issues

Sentiment score
7.8
Snyk is reliable with minimal downtime, but users face occasional documentation issues and challenges in complex environments.
Sentiment score
7.7
Splunk ITSI is reliable with high stability ratings, minor slowness during heavy use, and occasional configuration challenges.
The setup, however, must be done correctly as incorrect deployment can lead to issues.
Senior consultant at a tech services company with 51-200 employees
Splunk ITSI (IT Service Intelligence) fails if you do not have good hardware requirements.
Senior Consultant at a consultancy with 10,001+ employees
I would rate the stability of Splunk ITSI (IT Service Intelligence) as a perfect ten; it is an extremely stable tool.
Splunk Developer ( Training & Enablement) at DXC Technology
 

Room For Improvement

Snyk users seek enhanced language support, plugin integration, vulnerability visibility, and improvements in UI, reporting, and training features.
Splunk ITSI requires simplified configuration, enhanced features, improved performance, and better scalability to address user concerns effectively.
It lacks the ability to select branches on its Web UI, forcing users to rely on CLI or CI/CD for that functionality.
CEO at a computer software company with 10,001+ employees
The inclusion of AI to remove false positives would be beneficial.
Director at Marsh
As we are moving toward GenAI, we expect Snyk to leverage AI features to improve code scanning findings.
Information Security Strategy at a insurance company with 10,001+ employees
I would appreciate additional features in the next release of Splunk ITSI (IT Service Intelligence) such as cloud infrastructure monitoring including CICDs, Kubernetes, and similar technologies.
Director at Techpace
On-cloud upgrades are easy, but on-premises upgrades are very painful.
Technology And Digitization Lead at JLL
If Splunk ITSI (IT Service Intelligence) could handle real-time call-outs automatically—not just incident creation—this would reduce our dependency on PagerDuty and consolidate processes within Splunk ITSI (IT Service Intelligence).
Monitoring Dev Ops Engineer at Centrica
 

Setup Cost

Snyk provides valuable, flexible pricing and robust features for enterprises, often considered affordable compared to Veracode and Black Duck.
Splunk ITSI, while offering premium services, is considered costly due to data volume-based pricing and varying licensing models.
Snyk is recognized as the cheapest option we have evaluated.
CEO at a computer software company with 10,001+ employees
After negotiations, we received a special package with a good price point.
Information Security Strategy at a insurance company with 10,001+ employees
Snyk is less expensive.
Senior DevSecOps at V8
Splunk ITSI tends to be more expensive compared to some open-source solutions.
Senior consultant at a tech services company with 51-200 employees
I believe the pricing is based on daily volume ingestion.
Senior Consultant at a consultancy with 10,001+ employees
The pricing reflects usage levels, and compared to others in the market, Splunk ITSI (IT Service Intelligence) provides a reasonable solution.
Works at a tech services company with 1,001-5,000 employees
 

Valuable Features

Snyk enhances security with AI-powered vulnerability scanning, seamless integration, and efficient management across various tools and programming languages.
Splunk ITSI offers intelligent alerting, predictive analysis, customizable dashboards, and integration for enhanced operational efficiency and incident management.
Our integration of Snyk into GitHub allows us to automatically scan codebases and identify issues, which has improved efficiency.
CEO at a computer software company with 10,001+ employees
Snyk helps detect vulnerabilities before code moves to production, allowing for integration with DevOps and providing a shift-left advantage by identifying and fixing bugs before deployment.
Director at Marsh
Snyk has positively impacted my organization by improving the security posture across all software repositories, resulting in fewer critical vulnerabilities, more confidence in overall product security, and faster security compliance for project clients.
Software Engineer at a computer software company with 11-50 employees
The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems.
Director at Techpace
One valuable feature is the scheduled maintenance window provided by Splunk ITSI (IT Service Intelligence) because Splunk does not offer this scheduling maintenance feature in the core product, but Splunk ITSI (IT Service Intelligence) helps us with these maintenance reports.
Senior Consultant at a consultancy with 10,001+ employees
The most beneficial aspect for me is that it is AI-enabled, providing us with very good analytics.
Technology And Digitization Lead at JLL
 

Categories and Ranking

Snyk
Ranking in Application Performance Monitoring (APM) and Observability
21st
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
51
Ranking in other categories
Application Security Tools (7th), Static Application Security Testing (SAST) (5th), GRC (6th), Cloud Management (14th), Vulnerability Management (21st), Container Security (7th), Software Composition Analysis (SCA) (2nd), Software Development Analytics (2nd), Cloud Security Posture Management (CSPM) (17th), DevSecOps (3rd), Application Security Posture Management (ASPM) (2nd), AI Security (10th)
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
9th
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
63
Ranking in other categories
IT Alerting and Incident Management (4th)
 

Mindshare comparison

As of July 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Snyk is 1.2%, up from 0.3% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Splunk ITSI (IT Service Intelligence)0.8%
Snyk1.2%
Other98.0%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Abhishek-Goyal - PeerSpot reviewer
Software Engineer at a computer software company with 11-50 employees
Improves security posture by actively reducing critical vulnerabilities and guiding remediation
Snyk's main features include open-source vulnerability scanning, code security, container security, infrastructure as code security, risk-based prioritization, development-first integration, continuous monitoring and alerting, automation, and remediation. The best features I appreciate are the vulnerability checking, vulnerability scanning, and code security capabilities, as Snyk scans all open-source dependencies for known vulnerabilities and helps with license compliance for open-source components. Snyk integrates into IDEs, allowing issues to be caught as they appear in the code dynamically and prioritizes risk while providing remediation advice. Snyk provides actionable remediation advice on where vulnerabilities can exist and where code security is compromised, automatically scanning everything and providing timely alerts. Snyk has positively impacted my organization by improving the security posture across all software repositories, resulting in fewer critical vulnerabilities, more confidence in overall product security, and faster security compliance for project clients. Snyk has helped reduce vulnerabilities significantly. Initially, the repository had 17 to 31 critical and high vulnerabilities, but Snyk has helped manage them down to just five vulnerabilities, which are now lower and not high or critical.
DS
Senior Consultant at a consultancy with 10,001+ employees
Service health has been monitored and visual insights support proactive telecom operations
The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Manufacturing Company
11%
Computer Software Company
9%
Comms Service Provider
6%
Financial Services Firm
17%
Manufacturing Company
10%
Outsourcing Company
7%
Construction Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise10
Large Enterprise23
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise8
Large Enterprise45
 

Questions from the Community

How does Snyk compare with SonarQube?
Snyk does a great job identifying and reducing vulnerabilities. This solution is fully automated and monitors 24/7 to find any issues reported on the internet. It will store dependencies that you a...
What needs improvement with Snyk?
There are a lot of false positives that need to be identified and separated. The inclusion of AI to remove false positives would be beneficial. So far, I've not seen any AI features to enhance vuln...
What is your primary use case for Snyk?
I use Snyk ( /products/snyk-reviews ) in the DevOps pipeline to identify vulnerabilities before deploying the application. It integrates with Jenkins ( /products/jenkins-reviews ).
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
From a pricing perspective, it is not that bad because we get it from a distributor and do not purchase it directly from Splunk. We get it from a distributor who gives the pricing to a partner and ...
What needs improvement with Splunk ITSI (IT Service Intelligence)?
In terms of improvements for Splunk ITSI (IT Service Intelligence), I would suggest adding more out-of-the-box plugins and adapters, especially as there is a high demand for observability and dashb...
What is your primary use case for Splunk ITSI (IT Service Intelligence)?
I use Splunk ITSI (IT Service Intelligence) as a manager of the managers, a tool sitting on top of all the other observability tools. It gets the alerts feed from all the sources such as Splunk Ent...
 

Also Known As

Fugue, Snyk AppRisk
No data available
 

Overview

 

Sample Customers

StartApp, Segment, Skyscanner, DigitalOcean, Comic Relief
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Find out what your peers are saying about Snyk vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: June 2026.
902,988 professionals have used our research since 2012.