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Snyk vs Splunk ITSI (IT Service Intelligence) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.4
Snyk improves productivity by rapidly identifying vulnerabilities and reducing critical issues, enhancing security confidence despite initial setup adjustments.
Sentiment score
7.5
Splunk ITSI quickly delivers ROI by enhancing visibility, reducing costs, and improving performance with centralized data and efficient analytics.
 

Customer Service

Sentiment score
7.5
Snyk's customer service is praised for responsiveness and helpfulness, though some areas like response time need improvement.
Sentiment score
6.3
Splunk ITSI support is generally good, but experiences vary by company size and issue, with occasional delays reported.
We could understand the implementation of the product and other features without the need for human interaction.
Their response time aligns with their SLA commitments.
Our long-standing association has ensured smooth communication, resulting in favorable support experiences and satisfactory issue resolution.
The technical support is excellent, and I would rate it at ten.
 

Scalability Issues

Sentiment score
7.2
Snyk offers excellent scalability and integration, despite occasional scan speed and UI issues, supporting large-scale deployments efficiently.
Sentiment score
7.7
Splunk ITSI is scalable for various deployments, though costly; supports large datasets with predictive analysis for resource optimization.
Snyk allows for scaling across large organizations, accommodating tens of thousands of applications and over 60,000 repositories.
Splunk is highly scalable, with the ability to expand efficiently.
 

Stability Issues

Sentiment score
7.8
Snyk is stable and reliable despite some documentation gaps, occasional bugs, and update issues, with generally high user ratings.
Sentiment score
7.8
Splunk ITSI is stable and reliable, managing large datasets efficiently, with minor challenges mainly during updates and configuration.
The setup, however, must be done correctly as incorrect deployment can lead to issues.
 

Room For Improvement

Snyk should enhance integration, expand language support, improve documentation, and refine features for better efficiency and usability.
Splunk ITSI needs better integration, user interface, predictive analytics, machine learning, real-time alerting, automated response, and user support.
It lacks the ability to select branches on its Web UI, forcing users to rely on CLI or CI/CD for that functionality.
As we are moving toward GenAI, we expect Snyk to leverage AI features to improve code scanning findings.
The inclusion of AI to remove false positives would be beneficial.
I would appreciate additional features in the next release of Splunk ITSI (IT Service Intelligence) such as cloud infrastructure monitoring including CICDs, Kubernetes, and similar technologies.
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules.
 

Setup Cost

Snyk's scalable enterprise pricing is viewed as fair and cost-effective, offering transparency and valuable features like single sign-on.
Splunk ITSI is a costly but comprehensive tool, valued for its observability despite complex licensing and high pricing.
Snyk is less expensive.
Snyk is recognized as the cheapest option we have evaluated.
After negotiations, we received a special package with a good price point.
Splunk ITSI tends to be more expensive compared to some open-source solutions.
 

Valuable Features

Snyk provides effortless, cost-effective security with seamless integration, accurate database, real-time alerts, and automated vulnerability management across multiple languages.
Splunk IT Service Intelligence enhances incident management with agile data handling, advanced analytics, and effective troubleshooting features for quick issue resolution.
Snyk helps detect vulnerabilities before code moves to production, allowing for integration with DevOps and providing a shift-left advantage by identifying and fixing bugs before deployment.
Our integration of Snyk into GitHub allows us to automatically scan codebases and identify issues, which has improved efficiency.
The best feature of Snyk is the integration with our ticketing system, which is Jira.
The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems.
Splunk ITSI allows for integration with threat intelligence, enabling my organization to correlate more than two events for generating alerts.
 

Categories and Ranking

Snyk
Ranking in Application Performance Monitoring (APM) and Observability
18th
Average Rating
8.0
Reviews Sentiment
7.3
Number of Reviews
49
Ranking in other categories
Application Security Tools (6th), Static Application Security Testing (SAST) (8th), GRC (5th), Cloud Management (14th), Vulnerability Management (14th), Container Security (6th), Software Composition Analysis (SCA) (1st), Software Development Analytics (2nd), Cloud Security Posture Management (CSPM) (15th), DevSecOps (2nd), Application Security Posture Management (ASPM) (2nd)
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
10th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
51
Ranking in other categories
IT Alerting and Incident Management (3rd)
 

Mindshare comparison

As of October 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Snyk is 0.3%, up from 0.1% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.7%, down from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
Splunk ITSI (IT Service Intelligence)0.7%
Snyk0.3%
Other99.0%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

meetharoon - PeerSpot reviewer
Affordable tool boosts code scanning efficiency but faces integration hurdles
I lead a code security practice for our organization. We integrated Snyk into our GitHub, using CLI to automatically scan codebases and identify issues. We are a large organization with three independent entities, consolidating Snyk across all entities.  We also provide access through numerous…
Ahmed Naguib - PeerSpot reviewer
Identifying complex diagnostics and alert management improvements needed
The best features of Splunk ITSI (IT Service Intelligence) are the APM, the Application Performance Monitoring, and the diagnostic capabilities. It is state-of-the-art. The intelligent alerting in Splunk ITSI (IT Service Intelligence) is very good. The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems. It is very effective. The customizable dashboards in Splunk ITSI (IT Service Intelligence) facilitate our customers because they are highly adaptable. We have multiple types of dashboards, depending on who will be utilizing them, such as engineering, middle management, IT heads, or NOC teams that will be monitoring systems. The metrics I rely on for monitoring in Splunk ITSI (IT Service Intelligence) depend on what kind of asset or CI we are monitoring. For applications, we have the number of concurrent transactions, response time from the database, and write time on the desk. There are multiple parameters and metrics that we utilize in the monitoring part within ITSI.
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
13%
Manufacturing Company
9%
Insurance Company
7%
Financial Services Firm
19%
Manufacturing Company
10%
Computer Software Company
9%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise9
Large Enterprise21
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise9
Large Enterprise32
 

Questions from the Community

How does Snyk compare with SonarQube?
Snyk does a great job identifying and reducing vulnerabilities. This solution is fully automated and monitors 24/7 to find any issues reported on the internet. It will store dependencies that you a...
What do you like most about Snyk?
The most effective feature in securing project dependencies stems from its ability to highlight security vulnerabilities.
What needs improvement with Snyk?
There are a lot of false positives that need to be identified and separated. The inclusion of AI to remove false positives would be beneficial. So far, I've not seen any AI features to enhance vuln...
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specific...
 

Also Known As

Fugue, Snyk AppRisk
No data available
 

Overview

 

Sample Customers

StartApp, Segment, Skyscanner, DigitalOcean, Comic Relief
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Find out what your peers are saying about Datadog, Dynatrace, Splunk and others in Application Performance Monitoring (APM) and Observability. Updated: September 2025.
869,566 professionals have used our research since 2012.