We compared Datadog and Splunk ITSI (IT Service Intelligence) across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Comparison Results: Users commend Datadog for its intuitive interface and adaptable AI/ML capabilities, but some users complain that the setup was too involved and the learning curve too steep. Splunk earned high marks for its automated dashboard creation and correlation search. At the same time, reviews suggested that Splunk could improve dashboard queries and API-based integration.
"We rely heavily on the API crawlers that Datadog uses for cloud integrations. These allow us to pick up and leverage the tags teams have already deployed without having also to make them add them at the agent level."
"Its integration is most valuable because you can integrate it with various service providers such as AWS, .Net, etc."
"I have found the logging and tracing features the most valuable."
"Datadog has clear dashboards and good documentation."
"I don't have to worry about upgrades with the AWS version."
"Using the data, our operation teams works with the dashboards to get their statistics, analytics, etc."
"Going from viewing a metric to creating a monitor alerting on a metric is very easy."
"It has a high-level insight into the infrastructure model of the application and provides important detailed data on the host and metrics, which is the main concern of our customers."
"The root cause analysis is very helpful for us."
"ITSI's most valuable feature is that it's easy to integrate DLP."
"ITSI includes a feature called a glass table."
"One of the excellent features is the service analyzer, which is truly impressive."
"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."
"The solution has been stable."
"Alerts and episodes are valuable to me."
"I find the episode review, glass tables, and correlation search features very useful."
"The logging could be improved in the future."
"I'm still exploring the trial version, and it is fine. One thing that I haven't been able to figure out is how to retrieve a report. This is something that could be improved. I probably need to navigate to a place to access the reports."
"I've found that the documentation is lacking in certain regards."
"The sheer amount of products that are included can be overwhelming."
"If there were a more cost-effective manner of deploying the tool, we'd be more likely to adopt it more widely."
"The documentation leaves a lot to be desired for new users."
"We have contact with many customers that cover many areas, so we have cases where the infrastructure administration could be improved."
"I often have issues with the UI in my browser."
"The license cost is expensive."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
"We also faced challenges relating to UI development."
"Splunk ITSI consumes a lot of CPU resources."
"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
"The solution should integrate more features in NEAP."
"The cost of the license could be lower."
More Splunk ITSI (IT Service Intelligence) Pricing and Cost Advice →
Datadog is ranked 1st in Application Performance Monitoring (APM) and Observability with 137 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 28 reviews. Datadog is rated 8.6, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and AppDynamics, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk APM and Elastic Observability. See our Datadog vs. Splunk ITSI (IT Service Intelligence) report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
