Datadog vs Splunk ITSI (IT Service Intelligence) comparison

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Comparison Buyer's Guide
Executive Summary
Updated on Sep 22, 2023

We compared Datadog and Splunk ITSI (IT Service Intelligence) across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:

  • Features: Datadog is distinguished by its easy-to-use interface, wide range of integrations, and adaptability. It offers valuable capabilities such as reporting errors, centralizing logs, and resolving issues. Splunk ITSI excels in its functionality, integration capabilities, and ability to observe. It provides automated creation of dashboards, review of episodes, and the ability to search for correlations. 
  • Room for Improvement: Datadog could improve in terms of user-friendliness, integration, intuitive interfaces, learning curve, website monitoring, SSL security, and setup complexity. Splunk ITSI users recommend enhancing dashboard queries, adding more inputs and a user-friendly Wizard, and improving API integrations and data recovery.
  • Service and Support: Datadog's customer service has been lauded for its helpfulness and responsiveness, offering 24/7 support. However, there have been occasional instances of slow support in the Asia-Pacific region. Splunk ITSI's support quality fluctuates depending on the specific use case and configuration, with some users having positive experiences and others encountering unsatisfactory support.
  • Ease of Deployment: Users generally find the initial setup for Datadog to be straightforward. Some users may require assistance from service providers or technical support. A few users have found it complex. The setup process for Splunk ITSI is described as straightforward and easily implemented. There may be some initial complexity that can be overcome with learning and support from teammates.
  • Pricing: Some users find Datadog's pricing to be expensive. Others find the pricing to be reasonable and flexible. Some users find the licensing process to be complicated, particularly for log analytics. Users have mixed views on Splunk ITSI's pricing, with some finding it to be high and others considering it fair based on their data usage. The good support service provided by Splunk is well-received by users.
  • ROI: Some users have found that Datadog saves them time and reduces blind spots, while some have reported significant cost savings with Splunk ITSI. Additionally, Splunk ITSI provides valuable visibility for users.

Comparison Results: Users commend Datadog for its intuitive interface and adaptable AI/ML capabilities, but some users complain that the setup was too involved and the learning curve too steep. Splunk earned high marks for its automated dashboard creation and correlation search. At the same time, reviews suggested that Splunk could improve dashboard queries and API-based integration.   

To learn more, read our detailed Datadog vs. Splunk ITSI (IT Service Intelligence) Report (Updated: September 2023).
734,678 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The biggest thing I liked was the combination of all the things - monitoring, log aggregation, and profiling.""Even if we don't end up using Datadog, it revealed problems and optimizations to us that weren't obvious before.""Dashboards and their versatility are among the most valuable features.""The observability pipelines are the most valuable aspect of the solution.""The interface and the integrations make it so easy to connect to the cloud or to the on-premise environment.""The dashboards and the performance of the software have been great.""It brings in observability, monitoring, and alerting capabilities - all of which we need to operate at scale.""I find the greatest feature is being able to search across logs from various microservices."

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"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient.""We have a lot of teams using Splunk and they would be blind without it.""We save substantial time on monitoring tasks because we don't have to search for what we need. Everything is packed, so you can drill down to the end values by just doing the kit. We don't spend a lot of time on this. Splunk ITSI is easy to use and not time-consuming.""The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times.""ITSI's most valuable feature is that it's easy to integrate DLP.""The glass tables are very helpful.""It's scalable and expands well.""The solution has been stable."

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Cons
"The pricing should be less of a surprise.""Federated views for Datadog dashboards are critical as large companies utilize multiple instances of the product and cannot link the metrics or correlate the metrics together. This stunts the usage of Datadog.""ECS could be improved by including more tutorials for beginners to reduce the barriers to entry.""Datadog could be improved if it could detect other software in a container or server.""The solution should provide alerts for cloud outages.""I've found that the documentation is lacking in certain regards.""It is very difficult to make the solutions fit perfectly for large organizations, especially in terms of high cardinality objects and multi-tenancy, where the data needs to be rolled up to a summarized level while maintaining its individual data granularity and identifiers.""I would love to see more metrics or analytics in IoT devices."

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"If the product had some prebuilt machine learning features, it would add value to our use cases.""We have problems doing upgrades and operating alternate new versions.""It would be good if an interface was included in the next release.""It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding.""Splunk ITSI generates numerous false positives and has the potential for enhancement.""We're using predictive analytics, and there are three or four algorithms. It would be helpful if this process were more standardized and scalable.""It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework.""The solution should integrate more features in NEAP."

More Splunk ITSI (IT Service Intelligence) Cons →

Pricing and Cost Advice
  • "Our licensing fees are paid on a monthly basis."
  • "Sometimes it's very hard to project how much it will cost for the monthly subscription for the next month when you add certain features. Having better visibility of the cost would give a better experience."
  • "While it is an expensive product, I would rate the pricing level at four out of five."
  • "The price is better than some competing products."
  • "The price of Datadog is reasonable. Other solutions are more expensive, such as AppDynamics."
  • "This solution is budget friendly."
  • "The solution is fairly priced but history and log storage can get costly depending on your needs."
  • "Licensing is based on the retention period of logs and metrics."
  • More Datadog Pricing and Cost Advice →

  • "Splunk pricing is high."
  • "The pricing of Splunk is a bit high."
  • "Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."
  • "Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."
  • "Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."
  • "Splunk ITSI is an expensive tool, and we need to purchase the utility license."
  • "Pricing has some room for improvement."
  • "It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."
  • More Splunk ITSI (IT Service Intelligence) Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra… more »
    Top Answer:With Datadog, we have near-live visibility across our entire platform. We have seen APM metrics impacted several times lately using the dashboards we have created with Datadog; they are very good core… more »
    Top Answer:Our organization ran comparison tests to determine whether the Datadog or Dynatrace network monitoring software was the better fit for us. We decided to go with Dynatrace. Dynatrace offers network… more »
    Top Answer:It would have been good if the product cost was much lower.
    Top Answer:If the product had some prebuilt machine learning features, it would add value to our use cases. It would be very good if the product had some in-built predictive analytics and future forecasting… more »
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    Average Words per Review
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    Rating
    8.6
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    Rating
    8.1
    Comparisons
    Learn More
    Overview

    Datadog is a cloud monitoring solution that is designed to assist administrators, IT teams, and other members of an organization who are charged with keeping a close eye on their networks. Administrators can use Datadog to set real-time alerts and schedule automated report generation. They can deal with issues as they arise and keep up to date with the overall health of their network while still being able to focus on other tasks. Users can also track the historical performance of their networks and ensure that they operate at the highest possible level.

    Datadog Benefits

    Some of the ways that organizations can benefit by deploying Datadog include:

    • Gain an integrated view of the services and programs that IT teams are employing across their networks. Users can view and monitor all of the disparate programs that they have running across their networks with this one solution. They can track these programs across the entirety of the data’s life cycle.
    • Analyze and utilize massive amounts of data in real time. Datadog’s dashboards gather data in real time. Administrators can utilize their network’s data the minute that it becomes relevant to them. Decisions can be made based on the most current information available.
    • Keep your cloud network secured against digital threats. Datadog enables users to create alerts that will notify the minute that threats arise. IT teams and administrators can rapidly address any issue that comes up and prevent any existing problem from growing worse.
    • Easily get it up and running. Users can set up Datadog, configure it, and employ API integrations to connect it to external solutions with ease.

    Datadog Features

    • Customizable and prefabricated monitoring dashboards. Administrators are supplied with two different types of dashboards that they can choose from when they are setting up Datadog. They can customize the dashboards to fit any specialized monitoring need. Additionally, users can choose to use prefabricated dashboards that come with the solution.
    • Disaster recovery feature. Datadog has a built-in feature that enables organizations to continue functioning if some disaster strikes their network. If the network suffers damage, Datadog can restore lost data and infrastructure. Should a digital threat do damage to the network, Datadog ensures that the damage is not irreparable.
    • Vulnerability scanning tool. Users can keep ahead of threats to their networks by employing Datadog’s vulnerability scanning feature. This tool scans the entirety of a user’s network and warns them if a vulnerability is detected. Users can then move to patch these holes in their security before the threat to their network can escalate.

    Reviews from Real Users

    Datadog is a solution that stands out when compared to many of its competitors. It can offer organizations many advantages. Two major advantages are the dashboards that users can create and the monitoring capability that it gives system administrators.

    A senior manager in charge of site reliability engineering at Extra Space Storage writes, “The dashboards we created are core indicators of the health of our system, and it is one of the most reliable sources we have turned to, especially as we have seen APM metrics impacted several times lately. We can usually rely on logs to tell us what the apps are doing.”

    Housecall Pro’s senior director of DevOps writes, “We value the monitoring capability since it allows us to be pushed alerts, rather than having to observe graphs continually.

    Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services. 

    It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact. 

    The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance. 

    With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

    Offer
    Learn more about Datadog
    Learn more about Splunk ITSI (IT Service Intelligence)
    Sample Customers
    Adobe, Samsung, facebook, HP Cloud Services, Electronic Arts, salesforce, Stanford University, CiTRIX, Chef, zendesk, Hearst Magazines, Spotify, mercardo libre, Slashdot, Ziff Davis, PBS, MLS, The Motley Fool, Politico, Barneby's
    TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
    Top Industries
    REVIEWERS
    Financial Services Firm22%
    Computer Software Company14%
    Comms Service Provider11%
    Manufacturing Company5%
    VISITORS READING REVIEWS
    Educational Organization29%
    Computer Software Company12%
    Financial Services Firm11%
    Manufacturing Company6%
    REVIEWERS
    Financial Services Firm38%
    Insurance Company15%
    Wholesaler/Distributor8%
    Comms Service Provider8%
    VISITORS READING REVIEWS
    Financial Services Firm18%
    Computer Software Company14%
    Government13%
    Manufacturing Company8%
    Company Size
    REVIEWERS
    Small Business37%
    Midsize Enterprise20%
    Large Enterprise44%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise37%
    Large Enterprise46%
    REVIEWERS
    Small Business9%
    Midsize Enterprise9%
    Large Enterprise82%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise7%
    Large Enterprise79%
    Buyer's Guide
    Datadog vs. Splunk ITSI (IT Service Intelligence)
    September 2023
    Find out what your peers are saying about Datadog vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: September 2023.
    734,678 professionals have used our research since 2012.

    Datadog is ranked 1st in Application Performance Monitoring (APM) and Observability with 101 reviews while Splunk ITSI (IT Service Intelligence) is ranked 9th in Application Performance Monitoring (APM) and Observability with 17 reviews. Datadog is rated 8.6, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Datadog writes "Easy to set up and good UI but needs better customization capabilities". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides a unified view of alerts and supports heat maps and glass tables for visualization and monitoring". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, Splunk Enterprise Security and Sentry, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Dynatrace, Splunk Enterprise Security, AppDynamics and Splunk APM. See our Datadog vs. Splunk ITSI (IT Service Intelligence) report.

    See our list of best Application Performance Monitoring (APM) and Observability vendors and best IT Infrastructure Monitoring vendors.

    We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.