We compared Datadog and Splunk ITSI (IT Service Intelligence) across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Comparison Results: Users commend Datadog for its intuitive interface and adaptable AI/ML capabilities, but some users complain that the setup was too involved and the learning curve too steep. Splunk earned high marks for its automated dashboard creation and correlation search. At the same time, reviews suggested that Splunk could improve dashboard queries and API-based integration.
"The biggest thing I liked was the combination of all the things - monitoring, log aggregation, and profiling."
"Even if we don't end up using Datadog, it revealed problems and optimizations to us that weren't obvious before."
"Dashboards and their versatility are among the most valuable features."
"The observability pipelines are the most valuable aspect of the solution."
"The interface and the integrations make it so easy to connect to the cloud or to the on-premise environment."
"The dashboards and the performance of the software have been great."
"It brings in observability, monitoring, and alerting capabilities - all of which we need to operate at scale."
"I find the greatest feature is being able to search across logs from various microservices."
"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."
"We have a lot of teams using Splunk and they would be blind without it."
"We save substantial time on monitoring tasks because we don't have to search for what we need. Everything is packed, so you can drill down to the end values by just doing the kit. We don't spend a lot of time on this. Splunk ITSI is easy to use and not time-consuming."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
"ITSI's most valuable feature is that it's easy to integrate DLP."
"The glass tables are very helpful."
"It's scalable and expands well."
"The solution has been stable."
"The pricing should be less of a surprise."
"Federated views for Datadog dashboards are critical as large companies utilize multiple instances of the product and cannot link the metrics or correlate the metrics together. This stunts the usage of Datadog."
"ECS could be improved by including more tutorials for beginners to reduce the barriers to entry."
"Datadog could be improved if it could detect other software in a container or server."
"The solution should provide alerts for cloud outages."
"I've found that the documentation is lacking in certain regards."
"It is very difficult to make the solutions fit perfectly for large organizations, especially in terms of high cardinality objects and multi-tenancy, where the data needs to be rolled up to a summarized level while maintaining its individual data granularity and identifiers."
"I would love to see more metrics or analytics in IoT devices."
"If the product had some prebuilt machine learning features, it would add value to our use cases."
"We have problems doing upgrades and operating alternate new versions."
"It would be good if an interface was included in the next release."
"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."
"Splunk ITSI generates numerous false positives and has the potential for enhancement."
"We're using predictive analytics, and there are three or four algorithms. It would be helpful if this process were more standardized and scalable."
"It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework."
"The solution should integrate more features in NEAP."
Datadog is a cloud monitoring solution that is designed to assist administrators, IT teams, and other members of an organization who are charged with keeping a close eye on their networks. Administrators can use Datadog to set real-time alerts and schedule automated report generation. They can deal with issues as they arise and keep up to date with the overall health of their network while still being able to focus on other tasks. Users can also track the historical performance of their networks and ensure that they operate at the highest possible level.
Some of the ways that organizations can benefit by deploying Datadog include:
Reviews from Real Users
Datadog is a solution that stands out when compared to many of its competitors. It can offer organizations many advantages. Two major advantages are the dashboards that users can create and the monitoring capability that it gives system administrators.
A senior manager in charge of site reliability engineering at Extra Space Storage writes, “The dashboards we created are core indicators of the health of our system, and it is one of the most reliable sources we have turned to, especially as we have seen APM metrics impacted several times lately. We can usually rely on logs to tell us what the apps are doing.”
Housecall Pro’s senior director of DevOps writes, “We value the monitoring capability since it allows us to be pushed alerts, rather than having to observe graphs continually.”
Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.
It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.
The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.
With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.
Datadog is ranked 1st in Application Performance Monitoring (APM) and Observability with 101 reviews while Splunk ITSI (IT Service Intelligence) is ranked 9th in Application Performance Monitoring (APM) and Observability with 17 reviews. Datadog is rated 8.6, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Datadog writes "Easy to set up and good UI but needs better customization capabilities". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides a unified view of alerts and supports heat maps and glass tables for visualization and monitoring". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, Splunk Enterprise Security and Sentry, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Dynatrace, Splunk Enterprise Security, AppDynamics and Splunk APM. See our Datadog vs. Splunk ITSI (IT Service Intelligence) report.
See our list of best Application Performance Monitoring (APM) and Observability vendors and best IT Infrastructure Monitoring vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.