Splunk Observability Cloud and Splunk ITSI compete in IT monitoring and analytics. Observability Cloud holds the upper hand in log searching and custom dashboards, while ITSI excels in service mapping and automation with predictive analytics.
Features: Splunk Observability Cloud offers robust log searching, fast search indexing, and custom dashboards. It provides efficient standard component adaptation, enhancing log analysis. Splunk ITSI includes comprehensive service mapping, automation capabilities, and interactive dashboards like glass tables. It features predictive analytics and KPI monitoring for holistic IT service management.
Room for Improvement: Splunk Observability Cloud could improve custom metric support and log management. Users face scaling challenges with microservices and seek better documentation. Splunk ITSI needs predictive analytics and integration improvements. UI development requires enhancements, and richer machine learning features could reduce noise.
Ease of Deployment and Customer Service: Splunk Observability Cloud offers flexible on-premises and cloud deployment, with generally favorable customer service, though technical support may be enhanced. Splunk ITSI matches this flexibility but receives mixed feedback on support responsiveness, suggesting potential improvements.
Pricing and ROI: Both Splunk Observability Cloud and ITSI are considered expensive, offering substantial value with effective integration. Observability Cloud’s competitive pricing is volume-based, with concerns over additional costs. ITSI offers comprehensive features that can justify its premium cost in suitable use cases, both showing ROI potential through efficiency and incident management improvements.
The technical support is excellent, and I would rate it at ten.
Problem resolution typically takes between two and five days, which isn't very helpful.
They did not have a clear answer.
Splunk is highly scalable, with the ability to expand efficiently.
We've used the solution across more than 250 people, including engineers.
The setup, however, must be done correctly as incorrect deployment can lead to issues.
I would rate its stability a nine out of ten.
We rarely have problems accessing the dashboard or the page.
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules.
There is room for improvement in the alerting system, which is complicated and has less documentation available.
Customers sometimes need to create specific dashboards, particularly for applicative metrics such as Java and process terms.
Splunk ITSI tends to be more expensive compared to some open-source solutions.
It appears to be expensive compared to competitors.
Splunk ITSI allows for integration with threat intelligence, enabling my organization to correlate more than two events for generating alerts.
For troubleshooting, we can detect problems in seconds, which is particularly helpful for digital teams.
Splunk APM provides a holistic view of the application.
Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.
It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.
The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.
With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.
Splunk Observability Cloud combines log search, data integration, and dashboards for seamless monitoring, enhancing infrastructure visibility and security. Its cloud integration and scalability support diverse environments, improving operational efficiency.
Splunk Observability Cloud offers comprehensive monitoring tools with user-friendly interfaces, enabling end-to-end infrastructure visibility. Its real-time alerting and predictive capabilities enhance security monitoring, while centralized dashboards provide cross-platform visibility. Users benefit from fast data integration and extensive insights into application performance. Despite its advantages, improvements could be made in integration with other tools, data reliability, scalability, and cost management. Users face challenges in configuration complexity and require better automation and endpoint protection features. Enhancing AI integration, alerts, and adaptation for high-throughput services could further improve usability.
What are the key features of Splunk Observability Cloud?In industries like finance and healthcare, Splunk Observability Cloud is implemented for application performance monitoring and infrastructure metrics. Its ability to track incidents and analyze machine data benefits network infrastructure, while distributed tracing and log analysis aid in tackling security threats. Organizations often integrate it for compliance and auditing purposes, enhancing visibility into network traffic and optimizing performance.
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