Executive SummaryUpdated on Dec 28, 2025
Splunk Observability Cloud and Splunk ITSI are both competitive in the IT monitoring and analytics category. However, Splunk ITSI has the upper hand in service intelligence and KPI focus, especially beneficial for intricate IT environments.
Features: Splunk Observability Cloud offers outstanding log analytics, coupled with comprehensive dashboards and the ability to integrate smoothly with various cloud platforms. It also provides powerful tools for gathering logs and analyzing them efficiently. On the other hand, Splunk ITSI is celebrated for its service monitoring features such as service analyzers and ITSI glass tables that offer in-depth infrastructure insights. It is especially noted for its service intelligence capabilities and custom KPI development, aiding businesses with complex IT infrastructures.
Room for Improvement: Splunk Observability Cloud should improve its integration capabilities with third-party tools and enhance user-friendly dashboard customization. In contrast, Splunk ITSI would benefit from expanded predictive analytics functionalities and improved microservices support. Usability and broader platform integration enhancements would be beneficial for both products, with ITSI requiring particular focus on predictive analytics.
Ease of Deployment and Customer Service: Both Splunk Observability Cloud and Splunk ITSI offer various deployment models, including on-premises and cloud options. The Observability Cloud is praised for its quick deployment and efficiency in cloud ecosystems. Meanwhile, Splunk ITSI offers flexibility in its deployment models. Customer service for both is generally responsive, though there is room for more consistent support, particularly regarding complex integrations and technical challenges.
Pricing and ROI: Splunk Observability Cloud generally features higher pricing than other observability tools, justified by its extensive features and cloud capabilities. Splunk ITSI is noted for high costs in data-heavy environments, but these costs can be justified by its comprehensive monitoring capabilities and extended integrations. Both solutions promise ROI through enhanced operational efficiencies and visibility, with ITSI's service intelligence focus entailing notable initial costs which may be compensated by long-term advantages.
