We performed a comparison between Grafana and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Grafana is the preferred option over Splunk ITSI due to its open source, cost-effective, and integrative nature. While Splunk ITSI is praised for its ease of integration and automation, it is viewed as expensive and lacking in enterprise solutions. Grafana is a highly recommended monitoring tool that is user-friendly, flexible, and has a strong community with numerous features.
"The most valuable feature of the solution is the UI dashboard because we need to create a dashboard on Grafana to monitor our data."
"The most valuable aspect is customization. There are many customizations possible, so I like that."
"It is a stable, reliable product."
"The most valuable feature of Grafana is the ease to build dashboards from observability construction. Additionally, the page services and integration are good."
"The solution has good features."
"Provides good dashboard visualization."
"Compatibility with Prometheus databases and the Spring Boot application make it the first choice when moving toward an SRE model."
"Grafana's best features are live monitoring and alerts."
"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."
"ITSI's most valuable feature is that it's easy to integrate DLP."
"The root cause analysis is very helpful for us."
"Customers have noted the solution helps streamline incident management."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
"The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes."
"ITSI includes a feature called a glass table."
"The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI."
"Multiple dashboards combined into one dashboard has slowed things down for us."
"Writing queries can be a bit difficult because the syntax must be maintained."
"It's difficult to see the trends on the graph when the range is too long."
"There are not a lot of plugins for financial market monitoring."
"The service dashboard is very hard and needs improvement."
"I find issues with Grafana. For example, I am unable to open some services there. Then, we have to open ten different tabs to get it fixed. And it's annoying when there's something going on; we want to check Grafana, and it throws four different errors."
"They should improve the functioning of its editing tool."
"There is a need for improvement in automating daily monitoring reports, especially when alerts are triggered due to system downtimes or fluctuations."
"If the product had some prebuilt machine learning features, it would add value to our use cases."
"After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services."
"The problem becomes the price, as Splunk is an expensive product."
"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."
"We'd like them to show more inputs on the dashboard."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
"It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework."
"Quality-of-life features have room for improvement."
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Grafana is ranked 6th in Application Performance Monitoring (APM) and Observability with 38 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 28 reviews. Grafana is rated 8.0, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Grafana writes "Agent-free with great dashboards and an active community". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". Grafana is most compared with New Relic, Azure Monitor, Sentry and Dynatrace, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Dynatrace, Splunk APM, BMC TrueSight Operations Management and Splunk Enterprise Security. See our Grafana vs. Splunk ITSI (IT Service Intelligence) report.
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