Splunk ITSI (IT Service Intelligence) vs WhatsUp Gold comparison

Splunk ITSI (IT Service Intelligence) vs. WhatsUp Gold

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Splunk ITSI (IT Service Int...

Ranking in Application Performance Monitoring (APM) and Observability

10th

Average Rating

8.4

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (3rd)

WhatsUp Gold

Ranking in Application Performance Monitoring (APM) and Observability

30th

Average Rating

7.8

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Network Monitoring Software (23rd), Server Monitoring (15th), IT Infrastructure Monitoring (18th), Configuration Management (21st), Log Management (41st), Cloud Monitoring Software (22nd), Network Traffic Analysis (NTA) (10th)

Mindshare comparison

As of May 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.8% compared to the previous year. The mindshare of WhatsUp Gold is 1.3%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
Splunk ITSI (IT Service Intelligence)	0.8%
WhatsUp Gold	1.3%
Other	97.9%

Application Performance Monitoring (APM) and Observability

Featured Reviews

DhirendraSingh2

Senior Consultant at a consultancy with 10,001+ employees

Service health has been monitored and visual insights support proactive telecom operations

The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.

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Erik Cheng

Technical Manager at Quan Hung Gourmet

Efficient monitoring with detailed customization, yet complexity remains

The best feature of WhatsUp Gold is the automatic generation of topology and its integration with virtualization and wireless. I have used the automated device discovery with this topology feature. The interactive map feature helps me manage the topology because sometimes we cannot draw the topology correctly, so we need to manually edit the connections. The alerting system is very tunable and customizable, but it's a little complicated to use. Many customers cannot manage it by themselves and need support from us, the provider. We always use the dashboards in the SOC, where we constantly display a dashboard or multiple dashboards. This allows us to know immediately if the connection or bandwidth is full or if the connection is broken.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution's scalability is fine."

"The flexibility to develop and consolidate many solutions into one platform is great."

"The best feature I found in Splunk ITSI (IT Service Intelligence) is the ability to organize raw data we receive in a very particular manner as per the client's requirement, including the device name and message body."

"One of the excellent features is the service analyzer, which is truly impressive."

"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."

"Splunk should be used because it provides a better solution in terms of SIEM as well as reporting."

"Splunk ITSI offers a valuable visualization tree that allows us to map and analyze dependencies and co-dependency within our environment."

"ITSI's most valuable feature is that it's easy to integrate DLP."

More Splunk ITSI (IT Service Intelligence) pros

"One thing good about WhatsUp Gold is that it is fairly stable."

"The most valuable features are network bandwidth monitoring and monitoring device health."

"Their tech support is very good."

"The visual map and email alerts are very useful to have in real time so we always know the state of our network."

"This is a good, stable network monitoring solution for devices."

"The product is reasonably priced."

"The most valuable feature of WhatsUp Gold is NetFlow and the virtualized maps."

"We no longer have to manually search for problems because we are alerted when something in the network goes down."

More WhatsUp Gold pros

Cons

"There should be entity conflict resolution, specifically regarding duplicate entities. There should be case sensitivity for various keys amongst entities, specifically host names. We need IT metrics-based indexes and more content packs. I know they are coming out with these features"

"The data recovery has room for improvement."

"Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specifically when correlating between different CIs."

"It would be good if an interface was included in the next release."

"We experience occasional delays in receiving solutions from Splunk technical support. Splunk's support for P3 cases seems inadequate, as they frequently switch support personnel. For instance, in a single P3 case, we had three different technical support representatives assigned. We were ultimately forced to escalate the issue to our account manager to get it resolved. In essence, we never receive complete support from a single point of contact; instead, the support team keeps changing, necessitating us to explain the problem from scratch each time."

"The license cost is expensive."

"We're using predictive analytics, and there are three or four algorithms. It would be helpful if this process were more standardized and scalable."

"When we check the service analyzer, and we have custom inputs, there are issues."

More Splunk ITSI (IT Service Intelligence) cons

"You have to invest a few days to become an expert in this solution."

"I might like to see a better interface in the future. It's not necessarily easy to integrate the product with other vendors."

"You have to invest a few days to become an expert in this solution, but after that, it's possible to do almost anything with it."

"WhatsUp Gold should work on real-time monitoring and configuration management. If they succeed in doing this, the solution will cover all the network troubleshooting aspects and will be a benefit."

"WhatsUp Gold should work on real-time monitoring and configuration management."

"The licensing model could be improved. Right now, the levels are too far apart. This causes the solution to be more expensive than it needs to be."

"The initial setup of WhatsUp Gold is a medium range of difficulty levels. However, if it is your first time it could be difficult."

"Sometimes it's a little bit slow."

More WhatsUp Gold cons

Pricing and Cost Advice

"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."

"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."

"The pricing of Splunk is a bit high."

"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."

"I would prefer that the price be reduced, as it would be easier to implement it and to sell it."

"Splunk is pretty expensive, but it gives you a decent insight into the data. It is easy to learn, and ITSI has a great interface. You can run those queries and pass the data. I"

"I know that it is expensive, but I do not think there is another solution that can do similar things for that price."

"Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

"The most valuable feature is the cost compared to other solutions."

"The tool's price is reasonable. WhatsUp Gold is cheaper than SolarWinds."

"The price of WhatsUp Gold is good."

"Pricing is reasonable compared to other products."

"This is a well priced solution."

"The choice of version depends on the number of points, or devices, that you want to monitor, and this makes the product expensive."

"I'm not sure, but it's expensive. We don't pay any additional fees."

"It is per device, per year. The pricing is very clear. If you have a service agreement, you get all of your major upgrades and minor upgrades. It was under $10,000 to go all-in with all of the different add-ons for it."

More WhatsUp Gold pricing and cost advice

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Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

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894,738 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

16%

Manufacturing Company

10%

Outsourcing Company

Comms Service Provider

Financial Services Firm

12%

Manufacturing Company

10%

Government

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	8
Large Enterprise	45

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	5
Large Enterprise	14

Questions from the Community

What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

From a pricing perspective, it is not that bad because we get it from a distributor and do not purchase it directly from Splunk. We get it from a distributor who gives the pricing to a partner and ...

What needs improvement with Splunk ITSI (IT Service Intelligence)?

In terms of improvements for Splunk ITSI (IT Service Intelligence), I would suggest adding more out-of-the-box plugins and adapters, especially as there is a high demand for observability and dashb...

What is your experience regarding pricing and costs for WhatsUp Gold?

Clients find the licensing calculator confusing, but we simplify this for them by collecting relevant information first. The licensing is based on devices, providing better cost-effectiveness than ...

What needs improvement with WhatsUp Gold?

It would be great if WhatsUp Gold could add features that simplify management with AI, as it is currently too complicated to manage.

What is your primary use case for WhatsUp Gold?

My use case for WhatsUp Gold includes all device availability checks, bandwidth usage, CPU, and memory usage, as well as alarm notifications.

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Product Reports

Splunk ITSI (IT Service Intelligence)

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Splunk ITSI (IT Service Intelligence) report

WhatsUp Gold

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Overview

Splunk ITSI offers intelligent alerting, predictive analysis, customizable dashboards, and improves visibility and monitoring through Service Analyzer and Glass Tables. Event correlation enhances incident management, reducing alert fatigue, and improves mean time to resolution.

Splunk ITSI enables businesses to proactively monitor their IT environments by offering functionalities that reduce noise and provide enhanced visibility through sophisticated dashboards. Service Analyzer and Glass Tables facilitate the monitoring of KPIs, allowing for the prompt identification of potential issues. The platform's event correlation capabilities streamline incident management. Its scalability efficiently supports large data volumes, integrating diverse data resources while incorporating AI for predictive insights. Future improvements are sought in integration, documentation, and user-friendly interfaces, with an emphasis on simplifying configurations in expansive deployments.

What are the Key Features of Splunk ITSI?

Intelligent Alerting: Provides proactive monitoring and noise reduction.
Service Analyzer: Enables KPI monitoring and issue identification.
Glass Tables: Allows visual monitoring of crucial metrics.
Event Correlation: Simplifies incident management and reduces alert fatigue.
Scalability: Supports large data volumes and integrates vast data sources.

What Benefits and ROI can Users Expect from Splunk ITSI?

Proactive Monitoring: Enhances ability to foresee and mitigate IT issues.
Improved Resolution Time: Accelerates incident resolution and operational efficiency.
Enhanced Business Resilience: Strengthens IT operations through detailed insights.

Industries leverage Splunk ITSI to monitor infrastructure and applications effectively, employing its Service Analyzer and KPI models. Especially in sectors requiring stringent incident management and predictive analytics, integrations like ServiceNow enable visual health assessments and automated anomaly detection, positioning ITSI as a manager of managers by enhancing IT operations with comprehensive reporting and alert correlations.

Splunk

WhatsUp Gold stands out with its comprehensive network monitoring, dynamic mapping, and real-time alerts, offering essential tools for managing extensive IT infrastructures.

WhatsUp Gold provides robust capabilities in network visibility through dynamic mapping and NetFlow analysis. The platform's interactive topology aids in pinpointing issues effectively. Auto-discovery ensures complete network device tracking. While offering an intuitive interface and integration with Cisco ServiceNow, users find server performance monitoring useful for incident handling. However, improvements are anticipated in application monitoring and Active Directory integration. The pricing model and customization options leave room for enhancement. Despite these, users benefit from its integrated dashboards for immediate device health checks and network updates, making it beneficial for large-scale infrastructure management.

What features does WhatsUp Gold offer?

Network Monitoring: Provides continuous oversight of network components
Dynamic Mapping: Offers visual representation of network topology
NetFlow Analysis: Delivers insights into bandwidth utilization
Threshold Alerts: Notifies users upon reaching set performance thresholds
Auto-Discovery: Detects devices automatically for complete network coverage

What benefits should users expect from reviews?

Comprehensive Visibility: Enhanced understanding of network elements
Real-Time Monitoring: Immediate insights into network and device status
Cost-Effectiveness: Competitive solution suitable for expansive networks
User-Friendly Interface: Simplifies the management of complex networks

Organizations in sectors like telecommunications, education, and healthcare utilize WhatsUp Gold for their network monitoring needs. Telecom companies track switches and routers, educational institutions manage bandwidth usage, and healthcare facilities monitor device availability to ensure seamless operations.

Progress Software

Sample Customers

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Artoni Trasporti, Austin Independent School District, Banca Marche, Burke County North Carolina, Cambridge University School of Clinical Medicine, Clayco, Community Integrated Care, Desca, Deutsche Bergbau, Flexi-Van, Gropper, Hamleys, Hammonds Furniture, Knowledge IT, Idras S.P.A., Sibeg, Swann Engineering, Trivium Lindenhof

Splunk ITSI (IT Service Intelligence) vs. WhatsUp Gold