We performed a comparison between Splunk ITSI (IT Service Intelligence) and Zabbix based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."
"The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."
"We save substantial time on monitoring tasks because we don't have to search for what we need. Everything is packed, so you can drill down to the end values by just doing the kit. We don't spend a lot of time on this. Splunk ITSI is easy to use and not time-consuming."
"One of the excellent features is the service analyzer, which is truly impressive."
"The glass tables are very helpful."
"The solution is easy to scale."
"The observability is great and valuable."
"The solution has been stable."
"Every new asset placed in the environment can be automatically detected, predicting human failures."
"They've already added extra features, such as noise-canceling and facial recognition, which is great."
"Zabbix is a cost-effective solution. We're a small organization with a few dozen devices to monitor, and it was available for free. We can see what we need. We haven't done an in-depth analysis on it, but we're currently okay with the product."
"I'm supervising all the IT departments, and Zabbix seems quite good for them. It provides graphics and information in real time. We get alerts about crashes on the system, enabling us to quickly repair issues. We can easily find devices with problems."
"The level of discovery-based configuration that lets us auto-configure the monitoring for various systems is a valuable feature."
"The initial setup, while not simple, is easier than other products."
"Zabbix helps to save time."
"The most valuable feature is the protocol to manage anything."
"It would be good if an interface was included in the next release."
"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."
"We're using predictive analytics, and there are three or four algorithms. It would be helpful if this process were more standardized and scalable."
"It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework."
"If the product had some prebuilt machine learning features, it would add value to our use cases."
"The solution should integrate more features in NEAP."
"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
"The only improvement I would suggest, revolves around its AI and ML capabilities."
"One of the things we don't like is that Zabbix has a license structure with a price that is high compared to the competition. It's very high, for example, compared to something like Microsoft Teams."
"Documentation terminology could be improved."
"My company wanted to do an exercise command to access IT from Cameroon. They wanted to access an FSS to a second host with second equipment that was on another coast but it is not possible on Zabbix to do it. They want to directly access from the front-end of Zabbix to access a prompt in Zabbix to an access terminal. In the front-end, there is no way to do that. That would be an important improvement."
"There is a bit of a learning curve during installation."
"An area for improvement would be the ease of doing aggregation from the value or different devices."
"They should open an SSH session from the web interface."
"The GUI could be more intuitive. Also, we'd like streaming telemetry. Zabbix might have this feature, but I haven't seen it yet. It took us a long time to get started because the documentation isn't very descriptive. We had to go through various sources like YouTube and forums to get this solution working."
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Splunk ITSI (IT Service Intelligence) is ranked 15th in IT Infrastructure Monitoring with 17 reviews while Zabbix is ranked 1st in IT Infrastructure Monitoring with 35 reviews. Splunk ITSI (IT Service Intelligence) is rated 8.2, while Zabbix is rated 8.6. The top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides a unified view of alerts and supports heat maps and glass tables for visualization and monitoring". On the other hand, the top reviewer of Zabbix writes "Very mature, easy to scale, and free to use". Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Dynatrace, Splunk Enterprise Security, AppDynamics and Datadog, whereas Zabbix is most compared with Checkmk, Nagios XI, Centreon, Splunk Enterprise Security and Nagios Core. See our Splunk ITSI (IT Service Intelligence) vs. Zabbix report.
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