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Cribl vs Splunk ITSI (IT Service Intelligence) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 15, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
3.0
Cribl is cost-effective compared to Splunk, but not all users see clear returns in time and cost savings.
Sentiment score
8.0
Splunk ITSI quickly delivers ROI by enhancing visibility, reducing costs, and improving performance with centralized data and efficient analytics.
 

Customer Service

Sentiment score
5.0
Cribl's customer support is effective and prompt, with high satisfaction despite some noted areas needing improved understanding of customer needs.
Sentiment score
6.5
Splunk ITSI support is generally good, but experiences vary by company size and issue, with occasional delays reported.
The community, including the engineering and sales teams, is available on Slack and is very supportive.
The technical support is excellent, and I would rate it at ten.
 

Scalability Issues

Sentiment score
5.3
Cribl is highly scalable, enabling efficient workload distribution and quick deployment, appealing to businesses of all sizes.
Sentiment score
7.9
Splunk ITSI efficiently scales with clustering and machine learning, handling large data volumes and scoring high in scalability ratings.
I don't need to talk to a Cribl engineer to connect a new log source.
It is pretty scalable, just in terms of cost.
Splunk is highly scalable, with the ability to expand efficiently.
 

Stability Issues

Sentiment score
5.6
Cribl is stable and reliable, with quick bug resolution and improvements over time despite occasional connectivity issues.
Sentiment score
7.9
Splunk ITSI offers high reliability and stability, especially in cloud deployments, with minor issues related to infrastructure and data consistency.
If the pipeline is down and we receive an alert that it's not sending information to the log collection platform for more than one or two hours, if we receive an alert, it would be great.
The setup, however, must be done correctly as incorrect deployment can lead to issues.
 

Room For Improvement

Cribl faces compatibility issues, UI limitations, and documentation inconsistencies, requiring enhancements in integration, customization, and data handling.
Splunk ITSI needs better integration, user interface, predictive analytics, machine learning, real-time alerting, automated response, and user support.
Perhaps more flexibility in terms of metrics would be helpful.
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules.
 

Setup Cost

Cribl offers competitive pricing valued for cost-effectiveness and scalability, though its complex credit system can cause confusion.
Splunk ITSI is a costly but comprehensive tool, valued for its observability despite complex licensing and high pricing.
Splunk ITSI tends to be more expensive compared to some open-source solutions.
 

Valuable Features

Cribl provides efficient, real-time data transformation and routing, supporting scalability, cost reduction, and rapid integration for enhanced operational efficiency.
Splunk IT Service Intelligence enhances incident management with agile data handling, advanced analytics, and effective troubleshooting features for quick issue resolution.
The community on Slack is excellent for solving questions and getting ideas.
Having features like IT Service Intelligence enhances our organization by providing actionable insights quickly, which is crucial for operational efficiency.
 

Categories and Ranking

Cribl
Ranking in Application Performance Monitoring (APM) and Observability
14th
Average Rating
8.4
Reviews Sentiment
6.2
Number of Reviews
15
Ranking in other categories
Log Management (8th), Security Information and Event Management (SIEM) (12th), Observability Pipeline Software (1st)
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
12th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
50
Ranking in other categories
IT Alerting and Incident Management (4th)
 

Mindshare comparison

As of August 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Cribl is 0.9%, up from 0.2% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Joe Cicero - PeerSpot reviewer
Facilitates seamless log integration and reduces data costs with efficient compression
My favorite feature is Cribl Stream. That's probably the only Cribl product I have a lot of experience with, and Cribl Stream makes it very easy to identify where all the customer's log sources are and to quickly connect them to a destination source such as Microsoft Sentinel and Microsoft Azure Data Storage. Cribl Stream does two things: not only does it make it easy to connect one log source or one dataset to multiple storage locations, but it also has compression features, which greatly reduce the storage cost for that data. It strips out and compresses data so that only the absolute information remains and not any duplicates. Dual destination and compression are the two top features.
Srinivasulu Soolluru - PeerSpot reviewer
It speeds up incident response by automating alerts and ticket creation
When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature. In the Service Analyzer, we monitor the network infrastructure services and have a KPI for each service. When the value exceeds the threshold value, we can add the colors. For example, we can set it to green when the threshold value is within the limit. If it is red, then the value has passed the threshold. We want more colors in the service analyzer to display all these features.
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Computer Software Company
9%
Healthcare Company
8%
Manufacturing Company
7%
Financial Services Firm
19%
Government
10%
Computer Software Company
10%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with Cribl?
Something that Cribl could do better is processing time. There is not enough customization to improve performance. An example would be with AWS Lambda functions, the way we were doing it before. Th...
What is your primary use case for Cribl?
Our use cases that we are exploring Cribl for right now are for data parsing and data manipulation.
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules. This would help manage vulnerabilities effectively, allowing my organi...
 

Overview

 

Sample Customers

Information Not Available
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Find out what your peers are saying about Cribl vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.