

Splunk ITSI and Cribl are data processing and analytics tools used in IT operations management. Splunk ITSI might have the edge because of its advanced integration capabilities and comprehensive analysis tools.
Features: Splunk ITSI provides agile data ingestion, integrates with over 2000 applications, employs machine learning, and offers customizable dashboards. Cribl specializes in data transformation, real-time processing, data reduction, and flexible data routing.
Room for Improvement: Splunk ITSI users have noted high costs, and express concerns regarding integration and automation. The predictive analytics feature could use refinement, and there are challenges with upgrades. Cribl could enhance its log handling capabilities, expand its knowledge base, and add enterprise feature packs to bolster its competitive edge.
Ease of Deployment and Customer Service: Splunk ITSI supports on-premises, public, and hybrid cloud deployments, but its customer service receives mixed reviews. Cribl allows various deployment models and is praised for customer service, though its documentation needs improvement.
Pricing and ROI: Splunk ITSI is considered expensive, but it often provides a quick ROI by improving operational efficiencies. Cribl is seen as more cost-effective, especially for large data environments, with favorable feedback on its pricing, even with annual price increases.
What we've seen is really an overall reduction of just shy of 40% in our ingest into our SIM platform versus prior to having Cribl.
The second thing is that data aggregation, sampling, and reduction that we're able to do of the data, lowering our overall data volume, both traversing the network as well as what's being stored inside of our final solutions.
In terms of reduction, we were able to save almost ~40% of our total cost.
They had extensive expertise with the product and were able to facilitate everything we needed.
Usually, within an hour, we get a response, and we are able to work with them back and forth until we resolve the issues.
If they could enhance their internal logging, we won't require Cribl support to engage.
The technical support is excellent, and I would rate it at ten.
The infrastructure behind Cribl Search is also scalable as it uses a CPU and just spawns horizontally more instances as it demands and requires.
Compared to other SIEM tools I use, any slight change on the operating system end impacts a lot on our SIEM tools and other things, but Cribl performs well in that regard.
It's an enterprise version, and we have a good amount of users using this solution.
Splunk is highly scalable, with the ability to expand efficiently.
Migrating from those SC4S servers to Cribl worker nodes has truly been a game-changer.
I would rate the stability as ten out of ten.
If the pipeline is down and we receive an alert that it's not sending information to the log collection platform for more than one or two hours, if we receive an alert, it would be great.
The setup, however, must be done correctly as incorrect deployment can lead to issues.
A more stringent role-based access control feature would enhance security and allow granular control over what users can see and access.
If we can have more internal logs and more debug logs to validate the error, that would be beneficial because instead of reaching out to Cribl support, we can troubleshoot and find the root cause ourselves.
In terms of large datasets—whether they originated from network inputs, virtual machines, or cloud instances—ingesting the data into the destination was relatively easy.
I would appreciate additional features in the next release of Splunk ITSI (IT Service Intelligence) such as cloud infrastructure monitoring including CICDs, Kubernetes, and similar technologies.
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules.
Over time, the licensing cost has increased.
Cribl is very inexpensive, with enterprise pricing around 30 cents per GB, which is really decent.
They have a universal license that allows us to consume the portions of Cribl that we want to use or flex into other portions of Cribl.
Splunk ITSI tends to be more expensive compared to some open-source solutions.
The data reduction and preprocessing capabilities make Cribl really unique.
Cribl has a feature called JSON Unroll or Unroll function that allows you to differentiate the events; each event will come ingested as a single log instead of piling it up with multiple events.
The Cribl UI is very simple and easy to use, particularly when working with data from various sources; it makes it very easy to create pipelines, add complex logic to those pipelines, and then gives you a preview of what your data looks like before applying that pipeline and what you get after.
The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems.
Splunk ITSI allows for integration with threat intelligence, enabling my organization to correlate more than two events for generating alerts.
| Product | Market Share (%) |
|---|---|
| Cribl | 1.1% |
| Splunk ITSI (IT Service Intelligence) | 0.7% |
| Other | 98.2% |


| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 5 |
| Large Enterprise | 17 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 9 |
| Large Enterprise | 32 |
Cribl offers advanced data transformation and routing with features such as data reduction, plugin configurations, and log collection within a user-friendly framework supporting various deployments, significantly reducing data volumes and costs.
Cribl is designed to streamline data management, offering real-time data transformation and efficient log management. It supports seamless SIEM migration, enabling organizations to optimize costs associated with platforms like Splunk through data trimming. The capability to handle multiple data destinations and compression eases log control. With flexibility across on-prem, cloud, or hybrid environments, Cribl provides an adaptable interface that facilitates quick data model replication. While it significantly reduces data volumes, enhancing overall efficiency, there are areas for improvement, including compatibility with legacy systems and integration with enterprise products. Organizations can enhance their operational capabilities through certification opportunities and explore added functionalities tailored towards specific industry needs.
What are Cribl's most important features?Cribl sees extensive use in industries prioritizing efficient data management and cost optimization. Organizations leverage its capabilities to connect between different data sources, including cloud environments, improving both data handling and storage efficiency. Its customization options appeal to firms needing specific industry compliance and operational enhancements.
Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.
It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.
The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.
With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.
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