We performed a comparison between New Relic and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: New Relic is favored over Splunk ITSI as it has more extensive features such as user behavior and experience monitoring, log management, and transaction summaries. Additionally, it offers better pricing and a simpler user interface. However, Splunk ITSI is praised for its easy integration with DLP and automated dashboarding and reporting features. Ultimately, New Relic seems to be the more comprehensive choice for users.
"It is a one stop shop and integrated with PagerDuty seamlessly. The solution is pretty self-contained."
"We use it for monitoring, identifying when services go down, or when they are outside of what we would consider normal operations."
"The most valuable features are the dashboards and tracing."
"The initial setup is straightforward. It is easy to track and easy to follow."
"The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins."
"Their technical support is pretty good and responsive. We have a real good relationship with them."
"As New Relic is already integrated with Drupal, we can get our projects done with best practice and with the best value that we believe in."
"The stability of New Relic APM is very good."
"The flexibility to develop and consolidate many solutions into one platform is great."
"The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes."
"It's scalable and expands well."
"We have a lot of teams using Splunk and they would be blind without it."
"The solution has been stable."
"The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI."
"We save substantial time on monitoring tasks because we don't have to search for what we need. Everything is packed, so you can drill down to the end values by just doing the kit. We don't spend a lot of time on this. Splunk ITSI is easy to use and not time-consuming."
"I find the episode review, glass tables, and correlation search features very useful."
"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."
"I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics."
"They need to improve the alerting and dashboarding as these are the key features in DevOps."
"The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process."
"The solution is quite expensive."
"Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres."
"I haven't come across any features that are lacking."
"There were some settings we had issues with."
"We also faced challenges relating to UI development."
"Splunk ITSI generates numerous false positives and has the potential for enhancement."
"The license cost is expensive."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
"It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework."
"We'd like them to show more inputs on the dashboard."
"The data recovery has room for improvement."
"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."
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New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 151 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 28 reviews. New Relic is rated 8.6, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk APM and BMC TrueSight Operations Management. See our New Relic vs. Splunk ITSI (IT Service Intelligence) report.
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