We performed a comparison between New Relic and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: New Relic is favored over Splunk ITSI as it has more extensive features such as user behavior and experience monitoring, log management, and transaction summaries. Additionally, it offers better pricing and a simpler user interface. However, Splunk ITSI is praised for its easy integration with DLP and automated dashboarding and reporting features. Ultimately, New Relic seems to be the more comprehensive choice for users.
"The synthetic alert is the most valuable feature in New Relic APM. I also like the time travel feature and find traceability useful in the solution. New Relic APM also has good response times."
"The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information."
"New Relic's dashboard is nice, and it's reliable. It's also compatible with many services, especially Java and the Python ecosystem."
"One valuable feature is that the synthetic alert stays open until the issue is resolved. You can actually monitor whether your system is back up."
"The monitoring so far has been good and we are happy with it."
"It is easier to create new dashboards in the New Relic interface, and it is also easier to query if when I want to monitor a different parameter or time duration on my dashboard."
"The feature I found most valuable is being able to design my queries. It's easy to design a query."
"You don't have to go through a list of 500 servers."
"Alerts and episodes are valuable to me."
"The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."
"We have a lot of teams using Splunk and they would be blind without it."
"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
"The glass tables are very helpful."
"I find the episode review, glass tables, and correlation search features very useful."
"ITSI's most valuable feature is that it's easy to integrate DLP."
"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."
"The customization of the start and end time is kind of cool."
"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."
"Some AIOps are missing in New Relic APS, and I would like to see more features in this area."
"They don't have an opportunity to share the dashboard with the public. If you want to share it with stakeholders or people outside the organization who just want to have a look at a couple of metrics, you can't do that without onboarding them to the product itself."
"The connectivity between legacy and newer cloud applications is not great."
"The solution is quite expensive."
"The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process."
"I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment."
"The cost of the license could be lower."
"We have problems doing upgrades and operating alternate new versions."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
"Splunk ITSI generates numerous false positives and has the potential for enhancement."
"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."
"It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
"The data recovery has room for improvement."
More Splunk ITSI (IT Service Intelligence) Pricing and Cost Advice →
New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 34 reviews while Splunk ITSI (IT Service Intelligence) is ranked 9th in Application Performance Monitoring (APM) and Observability with 17 reviews. New Relic is rated 8.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of New Relic writes "Provides a complete picture of what's happening and has an accurate alert mechanism". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides a unified view of alerts and supports heat maps and glass tables for visualization and monitoring". New Relic is most compared with Dynatrace, Datadog, Azure Monitor, Elastic Observability and Sentry, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Dynatrace, Splunk Enterprise Security and AppDynamics. See our New Relic vs. Splunk ITSI (IT Service Intelligence) report.
See our list of best Application Performance Monitoring (APM) and Observability vendors and best IT Infrastructure Monitoring vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
