New Relic and Splunk ITSI are top competitors in the IT monitoring and intelligence market. Splunk ITSI appears to have the upper hand due to its rich feature set.
Features: Users value New Relic for application performance monitoring, real-time insights, and user-friendly dashboards. Splunk ITSI is acclaimed for advanced anomaly detection, comprehensive service monitoring, and customizable alerts.
Room for Improvement: New Relic needs better alerting flexibility, third-party integration, and enhanced reporting capabilities. Splunk ITSI could improve usability, cost efficiency, and reduce the need for specialized training.
Ease of Deployment and Customer Service: New Relic deployment is straightforward with excellent documentation. Splunk ITSI implementation is smooth but often requires specialized training. New Relic’s customer service is noted for responsiveness and helpfulness, while Splunk ITSI’s customer service could use improvements.
Pricing and ROI: New Relic pricing is more budget-friendly, offering better ROI for small to mid-sized businesses. Splunk ITSI is costly but its advanced features justify the expense for large enterprises.
Issues that could be solved quickly sometimes take longer because they go around in circles.
The technical support is excellent, and I would rate it at ten.
Splunk is highly scalable, with the ability to expand efficiently.
The setup, however, must be done correctly as incorrect deployment can lead to issues.
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal.
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules.
Splunk ITSI tends to be more expensive compared to some open-source solutions.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
Splunk ITSI allows for integration with threat intelligence, enabling my organization to correlate more than two events for generating alerts.
New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.
New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.
What are New Relic's most important features?New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.
Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.
It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.
The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.
With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.
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