NinjaOne and Splunk ITSI are key players in the IT management and analytics space. NinjaOne excels in device management, making it user-friendly for those managing workstations, while Splunk ITSI's strength lies in superior analytics and visualization capabilities.
Features: NinjaOne stands out with its remote monitoring, device management, and software deployment functionalities. It offers a user-friendly interface with features like script scheduling and robust policies, particularly effective for workstation management. Splunk ITSI is notable for event analytics and service insight, providing predictive analytics and comprehensive dashboard capabilities. Its machine learning integration and KPI support are also exceptional.
Room for Improvement:NinjaOne could enhance integration with third-party software and refine its ticketing system. Improvements in mobile app functionalities and network monitoring are also needed. For Splunk ITSI, improving integration ease and streamlining upgrades would be beneficial. Enhancing the user interface and reducing false positives in alert systems are priority areas.
Ease of Deployment and Customer Service: NinjaOne offers flexible deployment options in public, hybrid, and private clouds and is highly rated for customer service and community engagement. Splunk ITSI is primarily on-premises with hybrid capabilities and receives varied feedback on support. NinjaOne is preferred for its user engagement and efficient problem resolution.
Pricing and ROI: NinjaOne is cost-effective, appealing to small businesses with negotiable, competitive pricing and a quick ROI, generally within six months. Splunk ITSI, however, has high costs tied to its extensive features, with pricing based on data usage, offering long-term value for those who can invest in its comprehensive services.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
The customer support at NinjaOne is excellent, rated ten out of ten.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
I rate customer service and support for NinjaOne at seven out of ten due to slow response times.
The technical support is excellent, and I would rate it at ten.
I would rate the scalability of NinjaOne as ten out of ten.
The design suggests it is scalable.
Splunk is highly scalable, with the ability to expand efficiently.
I would rate the stability a ten out of ten.
The setup, however, must be done correctly as incorrect deployment can lead to issues.
Security and reporting, including business intelligence tools, are adequate.
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing.
The network monitoring needs to be improved.
I would appreciate additional features in the next release of Splunk ITSI (IT Service Intelligence) such as cloud infrastructure monitoring including CICDs, Kubernetes, and similar technologies.
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules.
The pricing for NinjaOne is appropriate for small companies.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
The price or licensing of NinjaOne is a little bit high.
Splunk ITSI tends to be more expensive compared to some open-source solutions.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
The software's automation tools have solved critical deployment problems for small businesses.
Every month, every quarter, I see new features, and it is always evolving.
The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems.
Having features like IT Service Intelligence enhances our organization by providing actionable insights quickly, which is crucial for operational efficiency.
| Product | Market Share (%) |
|---|---|
| Splunk ITSI (IT Service Intelligence) | 2.5% |
| NinjaOne | 1.9% |
| Other | 95.6% |
| Company Size | Count |
|---|---|
| Small Business | 16 |
| Midsize Enterprise | 2 |
| Large Enterprise | 1 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 9 |
| Large Enterprise | 32 |
NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.
NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.
What are the most important features?NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.
Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.
It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.
The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.
With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.
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