Sophos Email Reviews

Name: Sophos Email
Brand: Sophos
Rating: 4.1 (32 reviews)

4.1 out of 5

32 reviews
96% willing to recommend

What is Sophos Email?

Sophos Email is a comprehensive email security solution designed to protect organizations from advanced threats and data loss. It offers robust protection against malware, phishing attacks, and spam, ensuring that only legitimate emails reach users' inboxes.

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Sophos Email is the #1 ranked solution in top Office 365 Protection solutions and #9 ranked solution in top Email Security solutions. PeerSpot users give Sophos Email an average rating of 8.2 out of 10. Sophos Email is most commonly compared to Microsoft Defender for Office 365: Sophos Email vs Microsoft Defender for Office 365. Sophos Email is popular among the small business segment, accounting for 42% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 13% of all views.

Helped 856,873 peers since 2012

Featured Sophos Email reviews

Ahmed_Fahmy

Operations Technical Lead at IT Supporters

Sophos Email is integrated with Office 365 and Google Workspace. It offers anti-spam functionality, which is easy to manage and comes with documentation on how to integrate it with Office 365 and Google Workspace. It provides a defense layer for email protection, scanning every incoming and outbound email for malware and spam. It can also function temporarily as an email solution if my vendor from Office 365 or Google Workspace is out of service.

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Adeyemi Adedokun

Team Lead, Infrastructure, Security & Service Management at C&I Leasing Plc,

There has been issues when I have interacted with the support in the past, especially regarding technical issues. I have found them responsive for basic queries, but when I have raised issues for complex issues, there is a delay in the response from the support team. During the initial setup, when I faced challenges, the support team took a lot of time to address the issue and escalate it to the required personnel. In another issue raised, I was trying to confirm the status of a domain name. The support team was not able to help me out and provide with the necessary information. I suggest that there should be improvement in the support team towards handling such complex issues and technical concerns.

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Philip Williams

Technical Director at SPATIAL DATA ENGINEERING Ltd

The setup process for Sophos Email was quite challenging, and I would rate it a three or four out of ten. However, it wasn’t a nightmare. Once the DNS setup was correct, the deployment became straightforward. It’s deployed in the cloud, and the initial deployment took less than a week. After configuring DNS, it was mainly self-deployed and integrated with Microsoft Active Directory, making it easy to add users. I handled the deployment with help from Sophos and completed Their Accreditation Training helped me get up to speed quickly. In terms of manpower, only two people were involved in the deployment process. Now that it's set up, the system is robust and self-maintaining. Reporting is configured on the Sophos appliance and integrated with monitoring tools. If an issue arises, the system attempts to fix itself, and if it can’t, it notifies both us and Sophos automatically. Overall, it’s very low maintenance.

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Sophos Email mindshare

Product category:

As of June 2025, the mindshare of Sophos Email in the Email Security category stands at 2.1%, down from 2.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Email Security

PeerResearch reports based on Sophos Email reviews

Type	Title	Date
Category	Email Security	Jun 15, 2025	Download
Product	Reviews, tips, and advice from real users	Jun 15, 2025	Download
Comparison	Sophos Email vs Microsoft Defender for Office 365	Jun 15, 2025	Download
Comparison	Sophos Email vs Proofpoint Email Protection	Jun 15, 2025	Download
Comparison	Sophos Email vs Cisco Secure Email	Jun 15, 2025	Download

Title	Rating	Mindshare	Recommending
Microsoft Defender for Office 365	4.2	12.6%	96%	52 interviews Add to research
Darktrace	4.1	3.0%	94%	82 interviews Add to research

Valuable Features

Sophos Email excels in comprehensive security, providing anti-malware, anti-spam, and ransomware protection. Its features include AI integration, sandboxing for threat isolation, and signature-based threat detection. Management is simplified through a user-friendly interface and integration with cloud platforms. It offers inbound and outbound filtering, smart banners for threat alerts, and compatibility with Microsoft and Google Workspace. Its identity proxy and advanced encryption enhance communication safety, making it a reliable choice for organizations seeking thorough email protection.

"I rate Sophos Email nine point five."
"I would recommend Sophos Email to both end-users and other entities that want to protect their emails."
"Endpoint and server protection are very effective."

Room for Improvement

Sophos Email has several areas requiring improvement, including enhanced security and spam filtering capabilities. Technical support is often slow, the interface could be more user-friendly, and setup may be challenging, particularly regarding email relay and DNS routing. There are concerns about compatibility issues with diverse infrastructures, and improving integration and reporting features is suggested. Enhancements in email detection and filtering, especially against phishing, are needed due to frequent false positives and spoofing difficulties.

"Sophos Email does not work with split delivery. If I have a domain with 100 mailboxes and want to protect only 50, it is not recommended by Sophos or not possible to configure."
"Email installation could be more user-friendly so that it can be done without involving the partner."
"Email installation could be more user-friendly so that it can be done without involving the partner"

ROI

Sophos Email is valued for cost efficiency and improving metrics. It enhances security and data protection, streamlining operations and reducing staffing needs. Users observe fewer unsolicited emails and enhanced security, crucial for government contracts. While difficult to quantify financially, the benefits in efficiency and cost savings are evident.

Pricing

Sophos Email pricing is generally seen as fair and reasonable. Users appreciate its competitive edge compared to alternatives, offering both subscription-based and perpetual licensing models. Although costs can be raised through hardware or partner fees, its affordability remains a key strength. Organizations can choose between yearly or monthly payment plans, with some finding discounts for larger volumes. The product maintains a fixed price model, offering significant value for its secure protection features.

"The tool's price is reasonable. On a yearly basis, there is a 20 percent increase in prices, but it is not an issue."
"The pricing is affordable, so I’d rate it around a four out of ten on the pricing scale. We pay about fifty pounds a month, including hardware so that costs may differ without it."
"Sophos Email is a little expensive for us, but it's necessary. We have a subscription and renew it every three years."

Popular Use Cases

Sophos Email is primarily used for scanning and filtering emails to prevent phishing, malware, and spam. Organizations deploy it as an email gateway for secure communication on cloud and on-premise servers, including Microsoft 365. This service prioritizes attachment scanning and link protection, utilizing AI for advanced threat detection. Clients appreciate its capability to block zero-day attacks and manage inbound and outbound email security, enhancing cybersecurity strategies across diverse environments.

Service and Support

Sophos Email support is generally responsive, but many users note delays, especially with complex issues. Support involves opening tickets and potential waiting periods. Some appreciate the multiple contact methods available, including phone and chat. Ratings vary, with some users expressing satisfaction and others desiring improvements in speed and knowledge. It has been highlighted that proactive, real-time support would be beneficial, as similar services often respond faster to technical queries.

Deployment

Sophos Email's initial setup is often straightforward, requiring minimal technical knowledge and taking a few hours to days. Some users find cloud deployment particularly easy, while others note challenges due to technical complexity, especially with DNS and firewall integration. Generally, deployment can be handled by a small team, with cloud setups demanding careful evaluation. Several found it low-maintenance post-configuration, but intricate environments may necessitate thorough training and testing.

Scalability

Sophos Email is noted for its scalability, accommodating a broad range of user counts from small to medium-sized businesses. Users rate its scalability highly, with ratings varying from five to ten out of ten. Despite some reported technical challenges, particularly related to server maintenance and licensing costs, most find it effective, especially on cloud-based servers. Scalability aligns well with growing company needs, enabling expansion as required.

Stability

Sophos Email demonstrates high stability, consistently performing well without bugs, crashes, or glitches. Most users express satisfaction with its reliability and effective handling of email activity, with multiple ratings between 7 and 10 out of 10 for stability. Some note occasional issues like quarantining legitimate emails but agree it is reliable for daily operations. Regular updates are appreciated, enhancing its stability and performance.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Sophos Email Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

13%

Manufacturing Company

10%

Financial Services Firm

Comms Service Provider

Healthcare Company

Retailer

Real Estate/Law Firm

Educational Organization

Government

Outsourcing Company

Construction Company

Non Profit

University

Insurance Company

Media Company

Hospitality Company

Wholesaler/Distributor

Legal Firm

Energy/Utilities Company

Performing Arts

Consumer Goods Company

Logistics Company

Marketing Services Firm

Non Tech Company

Security Firm

Compare Sophos Email with alternative products

Learn more about Sophos Email

With advanced threat intelligence and machine learning algorithms, it can detect and block sophisticated attacks in real-time. Additionally, it provides encryption and data loss prevention capabilities to safeguard sensitive information.

The solution is easy to deploy and manage, with a user-friendly interface and centralized control. Sophos Email offers seamless integration with popular email platforms, ensuring uninterrupted communication while maintaining security.

With its comprehensive features and proactive approach, Sophos Email is a reliable choice for organizations looking to enhance their email security.

Sophos Email was previously known as Sophos Email Security.