Sophos Email Reviews

The solution prevents phishing emails and other cybersecurity attacks.

Our client recently received many emails, and their employees didn't realize these emails were phishing attempts. Consequently, they clicked on them and fell victim to the attack. Therefore, it is important to secure their system with Sophos Email Security.

Sophos Email protection is very active. It has updated signatures for phishing and email attacks. Additionally, it can also send alerts regarding ransomware.

I have been using Sophos Email since June last year.

Sophos gives good results and good feedback from clients.

The solution is scalable.

Support is excellent. They do have some delays.

We also handle the implementation. I manage the branch, sales, and operations. Additionally, we have other roles, such as the technical team and support engineers, to ensure smooth operation for our clients. The deployment requires two technical personnel, including one certified support engineer.

The solution's pricing is reasonable.

Sophos is not difficult to maintain. Overall, I rate the solution an eight out of ten.

Our clients utilize Sophos Email to bolster their organization's email security. Some of these clients integrate Sophos Email with their firewall, while others opt for the cloud email option.

Sophos effectively blocks phishing and spam to a significant degree.

The AI-powered threat detection in Sophos Email has significantly benefited organizations by providing them with a high level of protection against email-based threats.

The Sophos Email interface is highly user-friendly, featuring a simple design with just the right amount of features.

In terms of effectiveness in the outfall scenarios, I would rate Sophos Email at about seven out of ten.

The feature of Sophos Email that we find most effective for detecting suspicious emails is primarily based on their signatures. However, compared to other solutions like FortiMail and Trend Micro Cloud Email, we rate its effectiveness slightly lower. Overall, while the signature-based detection works well, some users have reported occasional false positives, especially when integrated with the firewall. Nonetheless, the majority of customers using Sophos Email are satisfied with its performance.

I believe that Sophos Email is not as effective as FortiMail and Trend Micro. To address this, improvements can be made in rule-based functionalities, offering more tools and options to customers. Enhancing rule creation and customization features would provide users with greater control over their email security settings. Specifically, adding more custom rules would be beneficial in this regard.

I have been working with it for the last five years.

The stability of Sophos Email is very high, rating it an eight out of ten.

Our customers, who are typically small to medium-sized businesses, rate the scalability of Sophos Email as seven out of ten.

I would rate the support at eight out of ten. Overall, it has been satisfactory, although there have been occasional delays in response times.

Positive

The initial setup of Sophos Email was extremely straightforward.

The deployment process takes less than an hour, and the system starts functioning immediately.

Regarding the price, I would rate it at five out of ten. It falls somewhere in the middle—it's not excessively expensive nor very cheap. For the firewall subscription, the cost is less than one thousand, specifically for the on-premises subscription. As for the cloud subscription, I don't recall the exact price, but it's also relatively affordable.

I recommend Sophos Email, especially for small and medium-sized companies, due to its excellent pricing, simplicity, and effectiveness. It's a solution that works perfectly well for our needs in this market segment. Overall, I would rate it seven out of ten.

We use the solution to filter out emails from spam. The main use of it is to secure the enterprise because you don't want to get spam and malware. They can come through email attachments. It helps to protect your organization by filtering the emails.

Sophos Email offers encryption and malware protection, provides visibility into emails, has 99% accuracy in catching spam, enhances organizational safety, integrates with various vendors like Microsoft, is deployable with any email service, prevents data loss, features authentication rules, synchronizes with Active Directory and Azure, and includes a self-service portal. The product is very flexible. 

Sophos Email needs to increase the number of promos. 

I have been working with the product for six to seven years. 

The product is stable, and we have recently updated it. I rate it a nine out of ten. 

Sophos Email is scalable and allows you to grow as much as you want. It lets you add 1000 or 2000 users. 

As partners, we prioritize training and certification. We haven't opened a case with the tech team directly for about five years because our team possesses the necessary knowledge and expertise. However, customers who need to contact them directly usually receive a response within four to six hours, even for urgent matters. They have support teams in various locations, including India, the United States, the UK, and Dubai, making them reachable via phone, chat, or email.

The tool's deployment is easy for IT personnel. It is on the cloud, and you must add information like the IP address. However, it is not designed to be deployed by normal resources who are not in IT. 

The solution is affordable compared to other alternatives in the market. I rate its pricing an eight out of ten. 

The product is SaaS-based, meaning it's on the cloud. When deployed, it communicates with your email server, whether on-premises or hosted by Microsoft, Google, or AWS. With DLP configured, emails containing credit card numbers are quarantined, and notifications are sent to designated administrators for review. The system follows Australian standards for financial security. However, you can use your templates for governance and financial security. 

I rate the overall solution a nine out of ten. I recommend starting with a small user base, perhaps five to six users initially. If they're satisfied with the service, they can expand. A trial period, maybe seven days, before making a purchase decision is good. It's also worth exploring other solutions in the market, with Microsoft being one of the top contenders, especially considering its built-in spam protection with certain subscriptions. However, opting for Sophos offers the advantage of multiple layers of security and centralized filtering.

Customers are very happy with the product and renew its license. 

Our client specifically opted for it to address attachment-related concerns in both inbound and outbound email traffic. The primary focus lies in leveraging it for scanning and filtering attachments to enhance security measures. The choice is driven by the need for robust link protection, ensuring comprehensive inbound and outbound protection against potential threats associated with email links.

The most significant aspect is the response filtering concerning attachments and links.

The main drawback is regarding the technical support. Unfortunately, we may not receive immediate assistance, and the resolution process might extend beyond a week. Internal filtering is an additional feature that should be incorporated. I would appreciate having the option for spam blocking.

I have been working with it for approximately four years.

I would rate its stability capabilities eight out of ten.

Scalability is an area that could be enhanced, particularly in terms of technical aspects related to server maintenance. We lack control over certain aspects, such as policy management and updates, and we do not receive training for these functionalities. I would rate it eight out of ten.

The technical support services should be improved. I would rate it six out of ten.

Neutral

The initial setup was relatively straightforward. I would rate it eight out of ten.

Deployment process is managing proposal related.

The pricing is quite reasonable, with a fixed cost and no additional charges. I would rate it four out of ten.

Overall, I would rate it nine out of ten.

We use Sophos Email for various solutions, setting it up for different customer environments as part of our strategy.

The best thing about it is the logs. 

There have been some issues with compatibility and effectiveness, particularly when integrating it with our firewall. The main challenge has been email protection, especially due to compatibility issues and difficulties with log access and email relay configuration.

I would like to see more detailed logs in the future releases. The firewall logs don't show the in-depth logs, so we can only see the software in detail, not the logs themselves. This is a problem we've been facing in customer environments for some time.

Emails go to spam even though there's no legitimate reason for them to be there. There's no summary of the necessary issues, either.

If an email goes to spam, the system will drop it. There should be a certificate email on the query, but support comes and goes, and they might see learning and run the Linux command or show the unrigorous answers.

But if there is some read-only show on the reporting or clear reporting, it would be good for the customers.

We use Sophos Email Protection. We've deployed it in various scenarios, either on-premises or using Sophos Cloud Email Protection.

Considering our experience with firewall integration, I'd rate it a five out of ten. I haven't used the cloud solution extensively to comment on that aspect.

The rating reflects the challenges we've faced. These different appliances have more limitations, like reporting limitations. They don't have good reporting, and it's not a good solution. 

If there's another issue, we have to go to the CLI and change something to embroider the other issue, which is spam. 

If we go and prepare the spam, it gets stuck, and there's no option to understand it on the GUI. There is an option to go to the CLI and run the script. There's a predefined script. There are a lot of things.

The initial configuration isn't difficult, but managing permissions there are some issues. We've encountered issues where some emails are incorrectly flagged or missed, which complicates management.

We're using the on-premises version of Sophos Email Protection. We haven't utilized cloud email protection. Our focus has been primarily on integrating it with the firewall.

There are different price tiers for different customer sizes. I sell the bundle, which includes all the licenses, web protection, and other features.  

The customers who are using email servers are not using anything else. Most of our new users moved to a better solution, like Fortinet email or other solutions, but they didn't want to move. For the new users, it's combined and deployed by themselves.

It's best to take the POC from the so-called official, test it thoroughly, and then make a decision. If it's compatible with the environment and works well, then keep the POC successfully.

Overall, I would rate the solution a five out of ten. 

We use Sophos Email for use cases involving email security, but there are many policies which we have defined. Like, let's say, like, spamming emails which we have defined and encryptions email which we have defined. Filtering emails we have defined, and there are many more.

I especially like the filtration. We are filtering what emails need to go out. I also found the user interface friendly.

Phishing email is evolving. Sometimes we use tools to send an email. Some companies are using those tools to send an email keeping the face of another company to make it look like that email came from the same person. The solution has not found a way to block these kinds of emails.

It's been almost four years that we have continuously worked with it. We use the latest version of the solution because it's on a subscription, that way we always get the updated version.

The solution’s stability is good.

The solution has good scalability because I haven't seen any problem which has lasted more than three days.

Maintenance is through on-call support. Whenever we face issues, we raise a complaint to the service provider. They have their own level of support.

Positive

We used to use Symantec. Compared to Symantec, Sophos was giving better facilities and better solutions.

The initial setup is not difficult. The solution takes up to 48 hours to deploy, and up to a week to define all the policies and test them.

We used a third-party integrator to deploy the solution. There was one staff member from our side, and the third-party integrator had three people.

Sophos Email is neither cheap nor expensive. It’s affordable, especially for a company like ours.

We found Palo Alto was a bit expensive compared to Sophos. That was the reason we started with Sophos.

I rate Sophos Email a seven to eight out of ten.

We primarily used the solution as an email gateway, for filtering.

It was a really good appliance. It filtered most of the spam and junk emails and quarantined them. It was working fine for us.

The speed and stability were fine.

It had good features.

The initial setup was very simple.

We didn't have any issues with the solution. It was a good appliance. 

The solution should be able to support the cloud environment.

Sometimes, if there is any ransom email or mails are queued, it will take little time to deliver.

We used the solution for almost eight or nine years. It was a good appliance. The last time we used it was six to eight months back.

The solution was stable and reliable. There are no bugs or glitches, and we never had trouble with it after eight or nine years.

We are closely in touch with our local partners, and our local principals for Sophos. They are also very supportive.

Initially, we had an on-premise exchange server. That time, we were using Sophos. After migrating to Office 365, currently, we don't have anything. We are exploring, and we are doing a POC with Antigena, Mimecast, Defender, and then Sophos Email Labs.

The initial setup was very easy.

This is a licensed product.

I'm a customer. 

We have decommissioned the solution completely.

We did not change Sophos to a new product. We migrated on-premise email to Office 365.

I'd want people to know this is a good product. I'd recommend it.

I'd rate the solution an eight out of ten.

We can use Sophos Email for securing incoming and outgoing emails. Whether your email server is on-premise or on the cloud, you can use Sophos email security to protect your mailboxes from spam, phishing, zero-day attack, such as if somebody sends an email with an attachment that anti-virus cannot detect. For example, today, I can send you a PDF that has inside a virus, and you cannot detect it through the anti-virus. What Sophos Email security does is filters and classifies those emails by using AI in a sandbox. The email comes to Sophos Email security platform first, it opens the email, runs the attachment, and sees the behavior. If normal, the email is passed. If the email has a zero-day attack, and it senses that the PDF is doing something to Windows or Linux, it quarantines and notifies the administrator.

It's the optimal solution for people who needs to secure their email, whether they have on-premise or on the cloud email server, SophosEmail security can be used.

When you say email security, it's about everything, incoming email, outgoing email, spam, phishing emails, unwanted marketing emails. You can set rules, but the main feature of Sophos Email is to make sure you don't get hacked. 95% of people who are hacked do not get hacked by typing the router password. They are hacked from the inside out, which means they send you a document that is a zero-day attack, you open it, nothing happens, but technically the attack is running in the background of your computer. This is how they gain access to your PC.

This solution has artificial intelligence. It means it doesn't depend only on the normal definition. It reads the algorithm and analyzes it, so it's something very advanced than other vendors.

Sophos Email is accurate and fast. It does block stealth attacks ransomware if you receive a file, which is hidden. For us, we can see it's a very good solution compared with others.

Overall the solution is easy for management and easy to use in general. It has all the tools, such as active protection for your organization's needs.

The main requirement of this solution is for email security and protection. The settings are easy, very secure, and simple GUI to manage.

I have been using Sophos Email for approximately five years.

The solution is stable.

The solution is highly scalable. You can subscribe for 100, 500, 1000, as many as you want. We haven't tried more than 300 users, but it does support as much as you want. When you have thousands of users something else you would need to speak to the service about.

We have approximately 10 organizations using this solution as our customers.

I have not faced many problems. However, if there is a glitch, for example, from the portal, you can usually receive a reply from the Sophos team within four hours.

There is no installation since it is cloud-based. However, you have to open an account, activate it, forward the emails to it, and make sure the emails are coming. The emails then come back to you analyzed. The process is straightforward.

You need skills to operate this solution, if you are not an IT-oriented person, you cannot. You have to be trained on it, but it's easy if you are already a skilled person. For example, it's the concept, when you have a driving license, you have to buckle the seatbelt, check the mirrors, etc. If you are a skilled person, and you have dealt with other products, it's straightforward. There are no deep skills required.

Sophos Email is a subscription-based pricing model. Any vendor that gives you a service on the cloud is subscription-based, not perpetual, you have to pay annually to continue with the subscription.

The first step is to do sizing. For example, if you have 10 users and because of the second month, you might have two new employees. You always plan forward for how many licenses you want to buy.

The second point is don't look at the price. You have to understand that this is a very rich, secure protection solution. Don't look at the price, and if it's a bit more expensive than others, don't look at it. For example, if this solution is $12, and that other one is $10. You will find a lot of value in this solution and the small difference in price should not matter, it does protect well. Recently, you can have a monthly subscription, but it's more affordable if you have an annual subscription. It's not cheap or expensive, it is a good price for what you're buying.

The pricing could improve by having additional discounts. For example, when customers buy have more than 50 or more users, there should be additional discounts.

I highly recommend Sophos Email. People who are having their email accounts with Office 365 might not be motivated to buy Sophos because Office 365, is already a cloud subscription that includes mailboxes and protection. They might be very happy with that, or might not be. However, the people who are not hosting their email on the cloud should use Sophos Email.

I rate Sophos Email a ten out of ten.