Sophos Email Reviews

Name: Sophos Email
Brand: Sophos
Rating: 4.1 (33 reviews)

4.1 out of 5

33 reviews
96% willing to recommend

What is Sophos Email?

Sophos Email is a comprehensive email security solution designed to protect organizations from advanced threats and data loss. It offers robust protection against malware, phishing attacks, and spam, ensuring that only legitimate emails reach users' inboxes.

Get the Sophos Email Buyer's Guide and find out what your peers are saying about Sophos Email, Microsoft Defender for Office 365, Darktrace and more!

Sophos Email is the #1 ranked solution in top Office 365 Protection solutions and #10 ranked solution in top Email Security solutions. PeerSpot users give Sophos Email an average rating of 8.2 out of 10. Sophos Email is most commonly compared to Microsoft Defender for Office 365: Sophos Email vs Microsoft Defender for Office 365. Sophos Email is popular among the large enterprise segment, accounting for 41% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 11% of all views.

Helped 864,248 peers since 2012

Featured Sophos Email reviews

BhanuPrakash

Technical Head at a tech services company with 51-200 employees

We continue to use Sophos products and remain with the company. For firewall protection, we use XGS systems. We have provided Sophos Email Gateway for one of our clients. We have integrated Sophos Email with our internal email server, using it for both outbound and inbound traffic. Integration with Office 365 protection for Sophos Email Security works smoothly without any challenges. The solution is totally cloud-based. I recommend Sophos Email for mid-sized companies as it is a good option, though it may not be ideal for large-scale or small businesses. I have not tried incorporating AI technology with Sophos Email yet. I am Bhanu Prakash, Technical Head for Systek Services, and can be reached at b.hanu@teamsistek.com. I am a partner with Sophos. Overall rating for Sophos Email: 10/10.

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Ahmed_Fahmy

Operations Technical Lead at IT Supporters

Sophos Email is integrated with Office 365 and Google Workspace. It offers anti-spam functionality, which is easy to manage and comes with documentation on how to integrate it with Office 365 and Google Workspace. It provides a defense layer for email protection, scanning every incoming and outbound email for malware and spam. It can also function temporarily as an email solution if my vendor from Office 365 or Google Workspace is out of service.

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Adeyemi Adedokun

Team Lead, Infrastructure, Security & Service Management at C&I Leasing Plc,

There has been issues when I have interacted with the support in the past, especially regarding technical issues. I have found them responsive for basic queries, but when I have raised issues for complex issues, there is a delay in the response from the support team. During the initial setup, when I faced challenges, the support team took a lot of time to address the issue and escalate it to the required personnel. In another issue raised, I was trying to confirm the status of a domain name. The support team was not able to help me out and provide with the necessary information. I suggest that there should be improvement in the support team towards handling such complex issues and technical concerns.

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Sophos Email mindshare

Product category:

As of August 2025, the mindshare of Sophos Email in the Email Security category stands at 2.2%, down from 2.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Email Security

PeerResearch reports based on Sophos Email reviews

Type	Title	Date
Category	Email Security	Aug 4, 2025	Download
Product	Reviews, tips, and advice from real users	Aug 4, 2025	Download
Comparison	Sophos Email vs Microsoft Defender for Office 365	Aug 4, 2025	Download
Comparison	Sophos Email vs Proofpoint Email Protection	Aug 4, 2025	Download
Comparison	Sophos Email vs Abnormal Security	Aug 4, 2025	Download

Title	Rating	Mindshare	Recommending
Microsoft Defender for Office 365	4.2	12.1%	96%	52 interviews Add to research
Darktrace	4.1	2.9%	94%	82 interviews Add to research

Valuable Features

Sophos Email offers valuable features like advanced security with anti-malware, anti-spam, and ransomware protection. Integration with AI for analyzing threats, time-of-click protection, and sandboxing make it highly effective. It includes seamless management, VIP protection, identity proxy, and phishing alerts. The interface is user-friendly. Deployable on-premise or cloud, it integrates with Office 365 and Google Workspace. Its strong encryption, filtering, and integration capabilities boost organizational safety. Users appreciate its performance accurately detecting spam.

"I rate Sophos Email nine point five."
"I would recommend Sophos Email to both end-users and other entities that want to protect their emails."
"Endpoint and server protection are very effective."

Room for Improvement

Sophos Email requires enhanced scanning and filtering to prevent legitimate emails from being quarantined and improve spam and phishing prevention. Integration with various infrastructures poses compatibility issues, often affecting setup and email protection. Users encounter challenges with support responsiveness, complicated interfaces, and insufficient security features, leading to inadequacy compared to alternatives. Improvement in AI detection, user-friendly features, and detailed reporting would benefit users. Difficulties in rule customization, pricing, and handling internal emails also need addressing.

"Sophos Email does not work with split delivery. If I have a domain with 100 mailboxes and want to protect only 50, it is not recommended by Sophos or not possible to configure."
"Email installation could be more user-friendly so that it can be done without involving the partner."
"Email installation could be more user-friendly so that it can be done without involving the partner"

ROI

Sophos Email shows a positive return on investment when functioning effectively. It is valued for its cost-effectiveness and significant enhancements in efficiency, reducing unsolicited emails and strengthening security. Metrics show improved efficiency, decreased labor requirements, and cost savings in security and data protection arenas. It has proven essential for government contracts, demonstrating substantial financial benefits, though the exact return is not quantified. Overall, Sophos Email is recognized for valuable cost-saving attributes.

Pricing

Sophos Email pricing is generally considered fair and offers a reasonable pricing model. Licensing is often annual, with options for perpetual licenses, though subscription-based pricing is common. Users note it as affordable yet potentially higher than some competitors, valuing its robust security. Pricing is tiered based on customer size, and discounts for larger user counts may apply. Although some find it slightly expensive, it is viewed as cost-effective for its features.

"The tool's price is reasonable. On a yearly basis, there is a 20 percent increase in prices, but it is not an issue."
"The pricing is affordable, so I’d rate it around a four out of ten on the pricing scale. We pay about fifty pounds a month, including hardware so that costs may differ without it."
"Sophos Email is a little expensive for us, but it's necessary. We have a subscription and renew it every three years."

Popular Use Cases

Sophos Email is widely utilized for safeguarding email communications across various platforms, including cloud and on-premise servers. It protects against phishing, malware, and spam, ensuring emails are scanned before reaching users. It integrates with systems like Office 365, providing inbound and outbound protection by analyzing attachments and filtering out threats. With features like AI-based sandboxing and seamless integration with firewalls, Sophos Email is chosen for its robust security capabilities to support organizational needs.

Service and Support

Sophos Email's customer service is mostly positive, though responsiveness varies. Some users receive quick responses, while others experience delays, particularly with complex issues. Technical support ratings range from 4 to 10, indicating mixed satisfaction. Availability and communication options exist, but real-time support is missing. Improvements are suggested in speed and expertise. Some report smooth operations without needing support. Response times generally range from immediate to a few hours, with chat and email options available.

Deployment

The initial setup of Sophos Email is generally straightforward and easy to manage, although the timeframe varies based on user infrastructure. Cloud deployment often simplifies the process, though some technical knowledge is necessary for optimal configuration. Users find that while challenges exist, especially with DNS and permissions, thorough testing and training enhance effectiveness. Despite occasionally requiring IT support, the setup integrates well with existing systems, achieving functionality in a short period.

Scalability

Sophos Email is praised for its scalability, accommodating various user counts across organizations. It performs well in cloud-based environments, suits small to medium businesses, and supports many users when needed. Some highlight challenges related to technical aspects and licensing costs. While most rate scalability highly, there are mentions of areas for improvement, particularly in integrating with other systems and user interface navigation.

Stability

Sophos Email is often praised for its reliability and stability. Users rarely encounter bugs, glitches, or crashes, showcasing its robust performance. Several users rate its stability between 7 and 10 out of ten, highlighting it as an integral tool for daily operations. While some mention room for improvement with updates, most find it dependable, especially for email activities and data management, confirming its high stability and significance in routine tasks.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Sophos Email Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

11%

Manufacturing Company

Comms Service Provider

Financial Services Firm

Healthcare Company

Government

Retailer

Educational Organization

Outsourcing Company

Real Estate/Law Firm

University

Construction Company

Insurance Company

Non Profit

Media Company

Hospitality Company

Wholesaler/Distributor

Energy/Utilities Company

Performing Arts

Legal Firm

Consumer Goods Company

Transportation Company

Marketing Services Firm

Non Tech Company

Logistics Company

Compare Sophos Email with alternative products

Learn more about Sophos Email

With advanced threat intelligence and machine learning algorithms, it can detect and block sophisticated attacks in real-time. Additionally, it provides encryption and data loss prevention capabilities to safeguard sensitive information.

The solution is easy to deploy and manage, with a user-friendly interface and centralized control. Sophos Email offers seamless integration with popular email platforms, ensuring uninterrupted communication while maintaining security.

With its comprehensive features and proactive approach, Sophos Email is a reliable choice for organizations looking to enhance their email security.

Sophos Email was previously known as Sophos Email Security.