ScienceLogic Reviews

The use of ScienceLogic has resulted in improved visibility and assistance on the platform, leading to a positive return on investment. The monitoring tool may not provide immediate ROI, however, in the second or third year, it helps resolve incidents and enhance visibility. 

The pricing for ScienceLogic is based on factors such as the number of endpoints and monitoring points used. It is not based on a usage basis but rather on the storage that is being utilized. The licensing is straightforward and easy to understand, with no hidden charges. 

• "My company has an enterprise-level contract with ScienceLogic, so it is available to my organization at a good price."
• "The license of ScienceLogic is based on how many endpoints are used. The number of monitoring points you want to have."
• "I'm not the best person to discuss pricing, but what I do know is that it's a use-and-go structure. You use this much storage and pay this much for it. That's how it is. Every time, we continue to add a large amount of data to the environment."

The primary use case of ScienceLogic is as a hybrid monitoring solution for infrastructure and cloud environments. It is used for discovery, relationship mapping, and integration with CMDB and ticketing systems. 

The product is used to integrate relationship mapping to CMDB in real-time, automate incidents, perform incident automation, and automate data center tasks. It is also used for remediation and diagnostic-level automation. ScienceLogic is used for monitoring and orchestrating remediation, as well as for monitoring network devices and performing granular discovery. 

It is used as a reporting tool to provide inventory details and as a source of truth when the CMDB is not updated. ScienceLogic is primarily used as an IT infrastructure monitoring tool by the IT team to monitor the server, database, and cloud environment. 

Customers have experienced some challenges during the implementation process and have relied on the support team at ScienceLogic for assistance. They appreciate the prompt and pleasant support provided by ScienceLogic, with support available around the clock. 

However, some customers feel that the support lacks knowledge at times. Those with premium support generally have good customer service, although there have been instances where the urgency of requests has been lowered, resulting in delayed responses.

The initial setup for ScienceLogic is relatively easy and straightforward. It can be implemented as a monitoring tool within a few weeks, depending on the size of the infrastructure. 

The setup process involves deploying different components such as collectors, data collectors, message collectors, admin portal, and database layer. The deployment time varies based on the number of servers, with smaller deployments taking less time. 

It is recommended to have some level of engineering expertise and involvement during the rollout. The setup can be done using a dedicated appliance or a virtual machine. 

ScienceLogic is highly scalable, with the ability to be horizontally and vertically scaled. However, some users mentioned that the scalability could be improved, especially for the cloud versions and on-premise version, which is not as simple.  

It is suitable for enterprise-level organizations and can accommodate a high number of users. However, onboarding users to ScienceLogic has been challenging, causing difficulties in creating functional profiles for new users. 

The solution of ScienceLogic is considered stable by most reviewers. They rate the stability as good, reliable, and rarely experiencing issues. That said, some mention that there have been some stability issues in large environments.