OpsRamp Reviews

Name: OpsRamp
Brand: OpsRamp
Rating: 4 (10 reviews)

3.9 out of 5

10 reviews
80% willing to recommend

What is OpsRamp?UNIXBusinessApplication
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OpsRamp is a leading cloud-based digital IT operations management platform. The solution allows your organization to leverage hybrid observability, process automation, and machine learning to modernize IT operations. OpsRamp can handle the speed, scope, and scale of modern IT and can help you drive productivity and business value. In addition, it can help your business manage, monitor, and consolidate your point tools and applications.

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OpsRamp is the #4 ranked solution in top Event Monitoring solutions, #6 ranked solution in top AIOps solutions, and #18 ranked solution in Infrastructure Monitoring tools. PeerSpot users give OpsRamp an average rating of 7.8 out of 10. OpsRamp is most commonly compared to Dynatrace: OpsRamp vs Dynatrace. OpsRamp is popular among the large enterprise segment, accounting for 59% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 17% of all views.

Helped 768,578 peers since 2012

Featured reviews

Muhammad Umair Gulfam

Implementation Engineer at a computer software company with 201-500 employees

Nov 29, 2023

There is room for improvement in the performance of the product. The main problem is with patch management. The actual problem we're facing is with the patch management feature. It's not real-time, which creates inconsistencies. The machine might say there are no updates available, while the OpsRamp agent reports that everything's patched. It's a mismatch. We recently started a new marketplace for clients where we manage patch management. We try to share knowledge with OpsRamp, but they don't have a rapid process for product enhancements. Our main pain point is the lack of engagement from the product team. If someone from OpsRamp could discuss our concerns, work on future enhancements, or even give us an estimated timeline (ETA), it would be a huge improvement.

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Syed Salman Jawaid Najmi

Implementation Engineer - DevOps-MSP at ARPATech (Pvt) Ltd

Sep 28, 2022

We found the technical support for OpsRamp very helpful. Last week, we created a support ticket because we were facing an issue with one of our customers. The user was with our onshore team, and he was unable to access his account because it was a newly created account that required MFA and SSO. We created a ticket, and the support team worked with us and resolved the issue. The team was able to identify the main issue, so we found OpsRamp support very helpful. As an MSP, we have multiple requirements and tools because of Azure Expert MSP, and that requires passing the Microsoft audit. We contacted the Microsoft customer support team, including the OpsRamp support team and the teams for the other tools. Whenever we raised a concern, the OpsRamp support team resolves the concern and improves on the functionalities. Recently, we required the automation of alerts in OpsRamp, particularly self-healing alerts for a certain period, so OpsRamp support gave guidance and enhanced that functionality, so we could achieve that target.

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Syed Hassan Ahmed

Lead MSP and Senior DevOps Engineer at Connection

Aug 8, 2022

We mainly use this solution for its incident and inventory management functions We find the product's seamless integration with Zendesk to be extremely valuable to our business. We would like this solution to be developed into a full CMP tool, so that we are able to use a single product for all…

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OpsRamp market share

Product category:

As of March 2024, the market share of OpsRamp in the Event Monitoring category stands at 15.9%, marking an increase of 60.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Event Monitoring

Key learnings from peers

Valuable Features

"Most features work fine."
"The most valuable features of OpsRamp include a single pane of glass, event correlation, personalized dashboards, and a single platform solution."
"Predictive analysis is a valued feature."

Room for Improvement

"We have 55 AVDs, and patches might roll out to 32-35 initially, with the rest taking a month or so. OpsRamp can't detect them all directly.Since clients want patches applied as soon as possible, we manually patch those remaining devices."
"OpsRamp cannot be scaled for big and large company deployments."
"Automation is currently quite complex and needs to be improved."

Pricing

"OpsRamp is a cost-effective solution."
"I don't have any idea about the licensing cost for OpsRamp, but I just know that its pricing is based on the resource count for each tenant."
"There is an annual licensing fee to use OpsRamp."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our OpsRamp Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

17%

Manufacturing Company

12%

Financial Services Firm

10%

Insurance Company

Real Estate/Law Firm

Energy/Utilities Company

Healthcare Company

Government

Wholesaler/Distributor

Media Company

Retailer

Construction Company

Comms Service Provider

Pharma/Biotech Company

Recreational Facilities/Services Company

University

Educational Organization

Non Profit

Performing Arts

Outsourcing Company

Transportation Company

Hospitality Company

Legal Firm

Logistics Company

Consumer Goods Company

Compare OpsRamp with alternative products

Learn more about OpsRamp

OpsRamp Features

OpsRamp has many valuable key features. Some of the most useful ones include:

Modern infrastructure monitoring: OpsRamp provides end-to-end visibility across applications, data centers, public clouds, point tools, and more.

Intelligent incident management: With this OpsRamp feature, you gain better problem identification, impact analysis, and first response for incidents with a streamlined process. This leads to proactive resolution and automated remediation that natively integrates with your ITSM tools.

Modern IT operations management: OpsRamp can help you consolidate your multiple point tools with its modern, SaaS-based IT operations platform. The solution can combine artificial intelligence, hybrid infrastructure monitoring, incident remediation, and service and topology mapping, so it can easily evolve with your organization

Service-centric AIOps: OpsRamp gives you the ability to examine your incidents, establish a tight feedback loop between your different teams, and reduce alert floods. Additionally, the solution enables your organization to deliver quick resolutions by using OpsQ, its artificial intelligence-powered event management engine.

Cloud migration: OpsRamp is a true multi-tenant, multi-tier SaaS platform that helps you move more applications and workloads to the cloud faster.

Curated dashboards: By using OpsRamp, IT teams can build curated dashboards using PromQL queries. A central dashboard repository can also be created if needed, and dashboards can be reused for shared IT services as necessary.

Topology maps: With OpsRamp’s service-aware topology maps, you are able to keep track of your entire hybrid IT infrastructure, enabling you to troubleshoot issues by using real-time dependencies for hybrid services.

OpsRamp Benefits

There are many benefits to implementing OpsRamp. Some of the biggest advantages the solution offers include:

Autodiscovery: OpsRamp auto-discovers multi-cloud and on-premises infrastructure across your IT environment and maps it to your IT services.

Multi-cloud telemetry and real-time events: The solution captures multi-cloud telemetry and real-time events as they occur so that your organization is able to make data-driven decisions by using the right performance and consumption insights.

Take action faster: OpsQ, the solution’s AIOps event management engine, drives faster incident resolution and helps reduce MTTD/MTTR of business-critical services.

Improved efficiency: OpsRamp helps deliver IT operations as a service. With the platform, you can automate workloads, manage multi-cloud costs, and see your IT operations become more efficient.

Flexible integrations: With OpsRamp, you do not have to get rid of your existing tools. The OpsRamp platform can consolidate them all into one contextual view using the metrics that matter most.

Monitoring integration support: OpsRamp delivers monitoring integration support for more than 150 cloud services across the leading three cloud providers: Amazon Web Services, Microsoft Azure, and Google Cloud.