Mist AI and Cloud Reviews

Name: Mist AI and Cloud
Brand: Juniper
Rating: 3.9 (23 reviews)

3.9 out of 5

23 reviews
76% willing to recommend

What is Mist AI and Cloud?

Mist AI uses a combination of artificial intelligence, machine learning, and data science techniques to optimize user experiences and simplify operations across the wireless access, wired access, and SD-WAN domains.

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Mist AI and Cloud is the #18 ranked solution in top Wireless LAN solutions. PeerSpot users give Mist AI and Cloud an average rating of 7.8 out of 10. Mist AI and Cloud is most commonly compared to Aruba Wireless: Mist AI and Cloud vs Aruba Wireless. Mist AI and Cloud is popular among the large enterprise segment, accounting for 62% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 18% of all views.

Helped 864,155 peers since 2012

Featured Mist AI and Cloud reviews

RahulSivanandan

Network Manager at Bread LLC

The analytics part of Mist AI and Cloud is really helpful, including correlation and event analysis. These features make Mist AI and Cloud stand out in the market. The automation capabilities are quite impressive, making it easy to manage and maintain. Mist AI and Cloud's orchestration is beneficial for troubleshooting and proactive analysis, offering proactive solutions before issues arise. Additionally, the platform is easy to deploy.

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Marc Gaethofs

ICT manager at Thys Bouwprojecten

Regarding opportunities for improvement, it is notable for its robust cloud portal and integration of artificial intelligence into various services, creating a highly efficient environment for work. However, a drawback lies in the cost associated with its WiFi offerings. With a pricing range of twelve hundred to fifteen hundred dollars for a single Access Point, exclusive of the subscription, it is acknowledged as a relatively expensive solution in the realm of WiFi services. Despite this drawback, the positive attributes of Mist make it a noteworthy option.

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ALEXANDRE VIANNA

CTO at Redeswirelessbrasil

I have a global customer who wants to start the design phase in a big warehouse, but we do not have the equipment to do a site survey. I need support for the access point to implement in a freezer area. I do not have it. The customer tried to send one piece of equipment to Brazil. However, we had a problem because the customer needed to implement it in three months, and it took two months to send one equipment to Brazil.

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Mist AI and Cloud mindshare

As of August 2025, the mindshare of Mist AI and Cloud in the Wireless LAN category stands at 1.8%, down from 3.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Wireless LAN

PeerResearch reports based on Mist AI and Cloud reviews

Type	Title	Date
Category	Wireless LAN	Aug 1, 2025	Download
Product	Reviews, tips, and advice from real users	Aug 1, 2025	Download
Comparison	Mist AI and Cloud vs Aruba Wireless	Aug 1, 2025	Download
Comparison	Mist AI and Cloud vs Ruckus Wireless	Aug 1, 2025	Download
Comparison	Mist AI and Cloud vs Cisco Wireless	Aug 1, 2025	Download

Title	Rating	Mindshare	Recommending
Aruba Wireless	4.2	16.0%	86%	149 interviews Add to research
Juniper Mist Wireless Access Points	4.3	5.6%	100%	21 interviews Add to research

Valuable Features

Mist AI and Cloud features include center life management for access point control, AI-driven tools like Marvis for efficient troubleshooting and automation, and seamless management with open APIs and microservices. Highlights include fast wireless connectivity, excellent user experience with Wi-Fi Assurance and Asset Tracking, and advanced analytics for proactive issue resolution. Users value intuitive interfaces, robust performance, enhanced network visibility, cost-effectiveness, and secure, reliable internet access improvements in educational settings.

"Mist AI and Cloud is ideal as we move towards the AI world."
"Mist is a really good tool that provides essential AI information from an operational point of view, covering both wireless and switching."
"This solution helps customers save time and fix problems proactively."

Room for Improvement

Mist AI and Cloud are perceived as having high costs, complex configurations, and integration challenges. Users desire universal standards for wireless access points and better user experience. Enhancements in configuration speed, power consumption, and dashboard integration are suggested. Technical issues, support quality, and limited device compatibility are also noted. Users advocate for simplified licensing, increased local support, and improved documentation. Expanding language support and additional features like Bluetooth integration are also desired.

"The support needs improvement. Since the merger or integration between Mist AI and Cloud and HP, it has affected service quality negatively."
"There are many aspects of AI, and how acquisitions are proceeding, particularly between Juniper and Aruba, remains unclear."
"There is no local support for Mist in Brazil."

ROI

Mist AI and Cloud enhances reliability and control, leading to reduced operating expenses. Users appreciate the improved service levels without connectivity concerns. Though pricing is high, increased competition may benefit costs. Over five years, significant savings are achievable, especially with AI functionality. It offers cost-effective training and certification conversions for those with Cisco certifications.

Pricing

Mist AI and Cloud pricing varies, with some users noting it as high, especially in regions like South Asia and Brazil, while others find it competitively priced against Cisco and Aruba. Licensing costs depend on features, with some experiencing significant annual expenses. Overall, users rate pricing between 7 to 8 out of ten. Setup costs are considered high but the simplicity and management ease of the solution are highlighted as positive aspects.

"The solution is expensive in Brazil."
"Mist AI and Cloud is expensive."
"The annual cost is a significant issue for us, and it notably contributes to the overall price. We have a customer with nearly fifty-eight access points in a multifunctional building, and while the setup was relatively simple, the yearly licensing cost is substantial. For the specific features we utilize, the licensing amounts to about forty thousand euros annually. This is not a trivial expense and significantly impacts the overall cost, making it quite high."

Popular Use Cases

Mist AI and Cloud is utilized for wireless network capabilities across multiple sectors, including government, retail, healthcare, education, and hospitality. Organizations deploy it for connectivity, location tracking, and user management, resolving issues like crowd control. They transition from legacy systems like Cisco and Arista to benefit from Mist AI's automated cloud management. Users include educational institutions, enterprise clients, event organizations, and retail chains aiming for enhanced networking efficiency and centralized cloud integration.

Service and Support

Mist AI and Cloud's customer service is seen as efficient, with technical support being responsive and quick to resolve issues within an hour. Mixed experiences exist, with some teams finding implementation straightforward, while others noted difficulties during transitions. High satisfaction rates are common, with one support instance rated highly. Comparisons to Aruba Central show Mist AI's faster resolution times. Some users reported less reliance on support due to self-sufficiency.

Deployment

Mist AI and Cloud's initial setup experience varies. For those with technical experience, it is typically straightforward and quick, often involving scanning QR codes or accessing the cloud platform. Users frequently mention that deployment time depends heavily on the scale, such as the number of access points involved. While some found it straightforward and rated it highly, others indicated that complexity increases with the size of the deployment.

Scalability

Mist AI and Cloud demonstrate high scalability, suitable for large companies. Planning is crucial for optimal performance; without it, connectivity issues can arise. Many users rate the scalability highly. The system supports thousands of access points and can manage numerous users efficiently. Its suitability and flexibility make it ideal for enterprise environments, with possibilities for extensive deployment and management. Access points may require adjustments for optimal scalability, with effective AI-driven settings enhancing performance.

Stability

Mist AI and Cloud is highly stable with many rating its stability between eight to ten out of ten. Users appreciate the system's redundancy and microservice-based architecture, enabling individual upgrades. Many find it seamlessly functional due to advanced features like automatic failover. Some experience improved accuracy in newer versions. Users highlight minimal need for support calls. Many find that artificial intelligence significantly eases Wi-Fi troubleshooting, enhancing operational efficiency.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Mist AI and Cloud Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

18%

Educational Organization

University

Financial Services Firm

Manufacturing Company

Comms Service Provider

Retailer

Government

Healthcare Company

Real Estate/Law Firm

Construction Company

Insurance Company

Legal Firm

Recreational Facilities/Services Company

Media Company

Performing Arts

Energy/Utilities Company

Non Profit

Pharma/Biotech Company

Consumer Goods Company

Outsourcing Company

Hospitality Company

Wholesaler/Distributor

Marketing Services Firm

Transportation Company

Compare Mist AI and Cloud with alternative products

Learn more about Mist AI and Cloud

Data is ingested from numerous sources, including Juniper Mist Access Points, Switches, Session Smart Routers, and Firewalls for end-to-end insight into user experiences. These devices work in concert with Mist AI to optimize user experiences from client-to-cloud, including automated event correlation, root cause identification, Self-Driving Network™ operations, network assurance, proactive anomaly detection, and more.

Juniper also leverages Mist AI for next-generation customer support. It is the foundational element behind Marvis, the industry’s first AI-driven Virtual Network Assistant, which provides extensive insight and guidance to IT staff via a natural language conversational interface.

With Mist AI, operators save time and money with faster problem resolution and fewer onsite visits. Users benefit from a network infrastructure that is more predictable, reliable, and measurable.

Mist AI and Cloud was previously known as Mist Access Points.