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Mist AI and Cloud vs Ubiquiti WLAN comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 31, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.7
Mist AI and Cloud reduces costs, enhances operations, and improves management, though pricing concerns persist despite competitive benefits.
Sentiment score
1.8
Ubiquiti WLAN offers competitive pricing and ROI, but its performance varies based on design quality and specific needs.
The return on investment is huge and unmatched, as the devices are not expensive and are highly beneficial for day-to-day business operations.
Global Juniper Presales Engineer at Westcon-Comstor
 

Customer Service

Sentiment score
7.4
Customers mostly enjoy Mist AI support's efficiency, though some face delays; satisfaction is high despite aggressive sales tactics.
Sentiment score
4.5
Ubiquiti WLAN's customer service is satisfactory but direct technical assistance is often inadequate, with notable self-service resource effectiveness.
My experience with the technical support from Juniper has been quite good; for example, if we call them, their support is quite quick, and they send a person on-site in just a few hours of reporting the cases.
Sr. System Analyst at NSUT
The support quality needs improvement, particularly in terms of reachability and response time after the merger.
Network Manager at Bread LLC
The issues were mainly related to response time.
Global Juniper Presales Engineer at Westcon-Comstor
The problem with Ubiquiti is the lack of a serious reselling chain, as they sell directly to the customer.
Senior Software and Systems Engineer at SAMU.IT
I seldom contact the technical support team as there is comprehensive documentation and FAQs available that help me resolve most issues independently.
Infrastructure Administrator at Aluko & Oyebode
 

Scalability Issues

Sentiment score
8.6
Mist AI and Cloud efficiently manages complex environments, supporting large enterprises and extensive networks with scalable, flexible management options.
Sentiment score
7.0
Ubiquiti WLAN is scalable and flexible for SMEs, but faces challenges in very large or dense environments.
Mist AI and Cloud is very scalable in the case of complex environments.
Global Wireless Practice Lead at a tech vendor with 1,001-5,000 employees
I would rate scalability at nine out of ten.
Sr Pre-sales Network & Security Consultant at a consultancy with 1-10 employees
In terms of scalability, Mist AI and Cloud is scalable.
Network Manager at Bread LLC
It might struggle in very complex environments with many users.
Infrastructure Administrator at Aluko & Oyebode
Scalability is a strong point for Ubiquiti Wireless LAN.
Senior Software and Systems Engineer at SAMU.IT
I would assess the scalability feature of Ubiquiti WLAN in accommodating my organization's growth or changing network demands as pretty scalable, warranting a nine out of ten rating.
IT Architect and Consultant at Compuhouse working for SDC and Bernadotte Skolen
 

Stability Issues

Sentiment score
7.3
Mist AI and Cloud is stable and scalable, appreciated for features and redundancy despite environmental factor challenges.
Sentiment score
7.0
Ubiquiti WLAN is generally stable and reliable but can encounter issues with connection drops, updates, and high-density environments.
Mist AI and Cloud is stable, and I would rate its stability as eight out of ten.
Network Manager at Bread LLC
The stability needs improvement because in many places in Delhi, it intermittently goes down due to temperature and noise in the switches.
Sr. System Analyst at NSUT
Proper connections and cabling are essential for maintaining stability.
Infrastructure Administrator at Aluko & Oyebode
It performs well as an access point but is not designed for high-density environments.
Senior Software and Systems Engineer at SAMU.IT
It does require some maintenance from my side, including troubleshooting and fixing occasionally.
IT Architect and Consultant at Compuhouse working for SDC and Bernadotte Skolen
 

Room For Improvement

Mist AI and Cloud face criticism for integration, complexity, support, pricing, performance, compatibility, and documentation inadequacies.
Ubiquiti WLAN struggles with manageability, support, and stability, needing enhanced tools, features, and AI for improved performance.
Since the merger or integration between Mist AI and Cloud and HP, it has affected service quality negatively.
Network Manager at Bread LLC
They should focus on making their GUI more user-friendly.
Technical Lead at a tech vendor with 10,001+ employees
I'm vendor agnostic and sell all kinds of wireless gear, so I would recommend Mist AI and Cloud over the other ones, but it depends on your current situation.
Global Wireless Practice Lead at a tech vendor with 1,001-5,000 employees
This could provide a detailed view of connections and possible disconnections, offering valuable insights for improving Wi-Fi connections.
Senior Software and Systems Engineer at SAMU.IT
There is room for improvement in providing the flexibility to change the default management VLAN from VLAN one to another for enhanced security.
Infrastructure Administrator at Aluko & Oyebode
Capacity has been a concern, especially since I needed to change some of my devices to a 10 gig network due to limitations.
Chief Digital Officer (CDO) at a insurance company with 201-500 employees
 

Setup Cost

Mist AI pricing is moderate but setup and licensing fees can be high, especially in regions like Brazil.
Ubiquiti WLAN offers cost-effective, one-time pricing without recurring fees, providing competitive value compared to pricier alternatives like Aruba.
Compared with other solutions, Mist AI and Cloud is not that expensive and is considered moderate in pricing.
Network Manager at Bread LLC
Mist AI and Cloud is not an expensive tool and is very competitive.
Global Juniper Presales Engineer at Westcon-Comstor
My rating for pricing is five, where ten represents a low price and one represents a high price.
Technical Lead at a tech vendor with 10,001+ employees
Ubiquiti is affordable, as it does not require recurring licensing fees.
Infrastructure Administrator at Aluko & Oyebode
it is considered medium-priced, suitable for the quality it offers.
Senior Software and Systems Engineer at SAMU.IT
 

Valuable Features

Mist AI and Cloud provide automation, real-time insights, and AI-driven tools for efficient, user-friendly network management and troubleshooting.
Ubiquiti WLAN offers high security, scalability, user-friendly management, cost-effectiveness, and robust performance with adaptable hybrid environment features.
The AI-driven automation, like Mist, assists the network manager and operation manager in troubleshooting the wireless network by identifying signal issues and offering timely assistance.
Sr Pre-sales Network & Security Consultant at a consultancy with 1-10 employees
Mist AI and Cloud's orchestration is beneficial for troubleshooting and proactive analysis, offering proactive solutions before issues arise.
Network Manager at Bread LLC
Marvis Action helps with alerting and monitoring, showing how many devices are down and what kinds of connectivity, DHCP, or authentication issues exist, providing alerts without the need to manually monitor all devices.
Technical Lead at a tech vendor with 10,001+ employees
The Cloud Key Controller is a valuable feature because it allows me to access the wireless system from the cloud and locally within the same network, enhancing network management.
Infrastructure Administrator at Aluko & Oyebode
I utilize Ubiquiti WLAN unified management system, and it helps streamline network management by making consistent configuration of all my access points and switches.
IT Architect and Consultant at Compuhouse working for SDC and Bernadotte Skolen
It provides one interface to manage all installations, allowing me to monitor all customers through the same web interface.
Senior Software and Systems Engineer at SAMU.IT
 

Categories and Ranking

Mist AI and Cloud
Ranking in Wireless LAN
20th
Average Rating
7.6
Reviews Sentiment
7.5
Number of Reviews
27
Ranking in other categories
No ranking in other categories
Ubiquiti WLAN
Ranking in Wireless LAN
9th
Average Rating
7.6
Reviews Sentiment
6.1
Number of Reviews
46
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2026, in the Wireless LAN category, the mindshare of Mist AI and Cloud is 1.9%, down from 2.1% compared to the previous year. The mindshare of Ubiquiti WLAN is 4.6%, down from 5.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Wireless LAN Mindshare Distribution
ProductMindshare (%)
Ubiquiti WLAN4.6%
Mist AI and Cloud1.9%
Other93.5%
Wireless LAN
 

Featured Reviews

Mohammed Junaid Khatib - PeerSpot reviewer
Technical Lead at a tech vendor with 10,001+ employees
Has improved troubleshooting efficiency with AI-driven insights but requires a simpler user interface
Mist AI and Cloud has integrated artificial intelligence and introduced a Marvis tool, making troubleshooting much easier compared to Cisco, Extreme, or any other vendor. The Marvis tool includes Marvis Action and Marvis Mini. In Marvis Mini, you can enter the MAC address, site name, or device name to get complete details of any issues the device is facing. If you enter the MAC address of a device, it will show the types of issues such as roaming, authentication, or IP address problems. This eliminates the need to manually search for errors on the controller. The troubleshooting has been significantly simplified through Marvis Mini, which is integrated with AI. Additionally, Marvis Action helps with alerting and monitoring, showing how many devices are down and what kinds of connectivity, DHCP, or authentication issues exist, providing alerts without the need to manually monitor all devices. Mist AI and Cloud is very effective at managing user experience through its AI capabilities. It helps reduce downtime by providing alerts that allow us to work directly on issues without waiting for system failures.
Isaiah Etuk - PeerSpot reviewer
Chief Digital Officer (CDO) at a insurance company with 201-500 employees
Segmentation and remote management have optimized secure hybrid networks and support flexible customization
I find that the most valuable aspect of Ubiquiti WLAN is its ease of segmentation and management, allowing me to tag interfaces without needing to spin up an interface.My feedback on the Unifi management system is that it has made managing my devices and ecosystem easy, allowing me to manage remotely and physically while maintaining a new layer of security for device policies.I would say I am fine with the security features from Ubiquiti WLAN; I have not had any issues managing devices or applying different layers of security.Mesh networking is one of the best for me; especially with my isolated Wi-Fi network, it is managed easily using Ubiquiti.I mostly work with on-prem deployment, but I have a transparent outlay into my network on the cloud for remote insight without using cloud storage on my devices.My deployment for cloud is essentially a virtual private cloud for storage, and I am considering an integration to store videos on Ubiquiti devices, moving them from on-prem to the cloud.I am totally satisfied with the functionality of Ubiquiti WLAN for my clients; it does exactly what I need.For pricing, I rate Ubiquiti WLAN as cheap when compared to others.Ubiquiti WLAN is the only one that provides unlimited capabilities for customization, which I greatly appreciate compared to Cisco options.I have not requested technical support from Ubiquiti before because I usually solve issues on my own if they arise.I rate this product a nine out of ten overall.
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Computer Software Company
11%
Comms Service Provider
9%
Manufacturing Company
7%
Comms Service Provider
11%
Computer Software Company
7%
Manufacturing Company
7%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise9
Large Enterprise9
By reviewers
Company SizeCount
Small Business27
Midsize Enterprise9
Large Enterprise12
 

Questions from the Community

What is your experience regarding pricing and costs for Mist AI and Cloud?
My rating for pricing is five, where ten represents a low price and one represents a high price.
What needs improvement with Mist AI and Cloud?
Being that I don't use it day in and day out, I can't really comment on any areas that could be improved, whether slightly, or if there are any downsides to the products currently. I wouldn't think...
What is your primary use case for Mist AI and Cloud?
We sell Mist AI and Cloud to universities all the time, including wireless and switching. We also sell it to manufacturing, and we're deploying it in our warehouses ourselves. Wireless is used for ...
Is Ubiquiti Wireless better than Ruckus Wireless WAN?
Ubiquiti Wireless is extremely easy to set up and is an excellent option for small businesses, offering enterprise features for a one-time fee and no ongoing licensing fees. Ubiquiti Wireless is ve...
Which is better - Ubiquiti WLAN or Aruba Instant?
We researched Ubiquiti and Aruba when looking for a WLAN solution. Ubiquiti offers good WLAN access both indoors and outdoors. It provides an enterprise-level WIFI while remaining cost-effective. U...
What is your experience regarding pricing and costs for Ubiquiti WLAN?
My experience with overall licensing costs, setup costs, and pricing of the product is that it's reasonable.
 

Also Known As

Mist Access Points
No data available
 

Overview

 

Sample Customers

Dartmouth, Hitachi, Memorial Sloan Kettering Cancer Center, Nebraska Furniture Mart, NTT, Okta
NASCAR Grand-AM, Maritime Parc, Outdoor Music Festival, One Republic Tour, British Armed Forces, Arcadia School District, Bartlett School District, Universidad del Azuay, Estelar Hotels, Intercontinental Bali, Moscow - Enforta, Miami - Sling Broadband, Manhattan - MST, Ecuador - Aire.EC
Find out what your peers are saying about Mist AI and Cloud vs. Ubiquiti WLAN and other solutions. Updated: June 2026.
900,838 professionals have used our research since 2012.