Ruckus Wireless OverviewUNIXBusinessApplication

Ruckus Wireless is the #4 ranked solution in top Wireless LAN tools. PeerSpot users give Ruckus Wireless an average rating of 8.8 out of 10. Ruckus Wireless is most commonly compared to Aruba Wireless: Ruckus Wireless vs Aruba Wireless. Ruckus Wireless is popular among the large enterprise segment, accounting for 48% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 16% of all views.
Ruckus Wireless Buyer's Guide

Download the Ruckus Wireless Buyer's Guide including reviews and more. Updated: May 2023

What is Ruckus Wireless?

Ruckus Wireless is part of Ruckus Networks/Commscope and provides reliable wireless network solutions and services to large venues, schools, hotels, hospitals, malls, and public spaces (and more) worldwide.

Wireless access is an integral necessary part of today’s modern, fast-paced lifestyle. It is essential that dependable, safe wireless capabilities be available in most of today’s largely populated public spaces. Ruckus Wireless is the trusted industry leader in assisting organizations of all sizes to provide wireless access throughout their locations, both inside their physical structures and adjacent open outdoor areas.

Ruckus Wireless empowers users to design and create a wireless network across their organizational space to ensure that wireless coverage is available consistently to anyone who needs it. Ruckus can handle anything from homes and small to medium-sized businesses to hospitals, college campuses, airports, malls, stadiums and more. Ruckus also has excellent options for outdoor wireless networks. Many users choose Ruckus Wireless for broad extensive outdoor use. The solution offers excellent durable outdoor access points and a very robust, super fast, reliable Wi-Fi. Each and every access point is very powerful, and the outdoor access points can be very easily disguised to keep the network secure.

Another strong point is that Ruckus technology is based on frequencies. If there is ever any type of wireless interference, Ruckus Wireless can change frequency automatically so there are never any interruptions. Users also have the option to block outside access points and signals that may interfere with their network and make their network the only one that people can see within the network. Users can additionally whitelist certain networks if desired.

Ruckus uses the latest next-gen Wi-Fi, Wi-Fi 6, ensuring that more devices can be handled with greater speed and continuity. With Ruckus, users have great control over network traffic. They can also allocate the amount of bandwidth network users are granted based on their status - eg., guest, corporate, etc. - and give users priority on the network based on their status. Ruckus also has mesh and beamforming capabilities, which are recognized as a valued feature for many users.

Ruckus Wireless is robust, extremely reliable, very easy to deploy, and offers amazing coverage and rock solid connectivity. It is very easy to add additional access points across the network. Ruckus Wireless is very easy to use and manage using an app on any mobile device.

Reviews from Real Users

A Director Engineering & New Business at a comms service provider says Ruckus “provides superior coverage and is very dependable”

Sintayehu A., Director Of Information Communication Technology at Dire Dawa University, relates that "Ruckus Wireless supports the most recent technologies. We can trace every individual and what kind of traffic they're using on our campus. It is very helpful."

Philip S., Independent Consultant - Wireless, says, "The solution is very stable. I've worked with it at a hospital before, where we deployed it all over the hospital. It worked everywhere and continuously worked flawlessly."

Ruckus Wireless Customers

American University of Sharjah, Baruch College, Centro Escolar Liceo Santo Tomšs, Chevalier College, Chico Unified School District, Colegio de Fomento El Prado, Columbia Public Schools, Delta School District, Dordt College, Douglas County School District, Drew University, Armonea, Central Utah Clinic, Grove Hill Medical Center, Inner South Community Health Service, Midwest Surgical, Satilla Regional Medical Center, Lyndoch Living, Polonus, Roaring Fork School District, Sonora State, Vivid, Sydney, Players Club, Sandals, Scandic Hotels, Sheraton LAX, Sunbird

Ruckus Wireless Video

Ruckus Wireless Pricing Advice

What users are saying about Ruckus Wireless pricing:
  • "The price of Ruckus Wireless is more expensive than other options."
  • "If you walk into any restaurant or hotel you will find Ruckus Wireless solutions because it is economical when it comes to pricing. There is a basic subscription for the license and support."
  • Ruckus Wireless Reviews

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    Sachin Vinay - PeerSpot reviewer
    Network Administrator at Amrita
    Real User
    Top 5Leaderboard
    Great wireless, good reliability, and excellent connectivity
    Pros and Cons
    • "Configurations are highly customizable and we could tune easily to suit our Wi-Fi requirements."
    • "Ruckus should have an option to migrate existing licenses from an old controller to a new purchase; presently, this is not possible."

    What is our primary use case?

    We have an enterprise wireless solution with multiple vendor access points deployed across buildings and have implemented 802.1x authentication with dynamic VLANs. We have more than 100 Ruckus devices with Wpa2 enterprise authentication mode, and requests are getting authenticated from our NPS server.

    Our classrooms are equipped with 4*4 Mimo Wi-Fi 6 technology-based Ruckus access points that will handle more than 80 high bandwidth clients at the same time. Moreover, our meeting rooms are also equipped with 2*2 Mimo models that easily handle high bandwidth applications.

    How has it helped my organization?

    We have been migrating from Fortinet access points to Ruckus Wireless over a period of 5 years. We could experience good coverage and have increased the overall Wi-Fi quality in our organization to a large extent. We were able to provide stable bandwidth for students even at peak hours, so overall, students could learn even from hostels with uninterrupted Wi-Fi. 

    The reliability and stability issues of Fortinet have been considerably reduced after implementing Ruckus to hostels to a large extent. Overall, internet bandwidth utilization has also been utilized effectively after the Ruckus implementation.

    What is most valuable?

    Ruckus has two important features that proved to be very useful to us 0 Channelfly and background scanning. Channelfly was proven effective in areas where changes in Wi-Fi usage are at the least. It builds a a great utilization matrix and uses channel efficiently to manage bulk users and in highly dense Wi-Fi environments. 

    Also it has a quality rogue AP detection and exact real-time logs of intrusions. 

    Also configurations are highly customizable and we could tune easily to suit our Wi-Fi requirements. New Wi-Fi 6 models proved to be highly effective in our highly dense environment also.

    What needs improvement?

    Ruckus should have an option to migrate existing licenses from an old controller to a new purchase; presently, this is not possible. Also, the rates are a bit higher compared to its nearest competitors - like Cisco and Aruba.

    The New Ruckus VM controller has an increased set of options, yet all options are scattered and is a bit complicated for even users who handle earlier hardware versions.

    It would have been great if Ruckus Wireless had the standalone version which they had before. Presently, it can be used only in controller-based or cloud environments.

    Buyer's Guide
    Ruckus Wireless
    May 2023
    Learn what your peers think about Ruckus Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: May 2023.
    710,326 professionals have used our research since 2012.

    For how long have I used the solution?

    We have been a legacy user of Ruckus wireless for the past nine years with models from the old Ruckus 2942 to the latest model Ruckus 650 in our environment.

    What do I think about the stability of the solution?

    Extremely stable Wi-Fi coverage is ensured with Ruckus Wireless.

    What do I think about the scalability of the solution?

    It is highly scalable and can be done in virtual machine environments with scalable resources.

    How are customer service and support?

    It was pretty good customer service and support from the Ruckus team. RMA devices were shipped promptly without any delay.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We previously used Fortinet as well as Ubiquiti access points and were literally struggling to keep our Wi-Fi stable until and unless we got Ruckus into our environment. 

    We were forced to switch to Ruckus for better performance at peak times and also due to its increased penetrative power through hard walls.

    How was the initial setup?

    It was pretty straightforward; we got nice support from the Ruckus TAC team.

    What about the implementation team?

    We have an in-house experienced networking team for all configurations.

    What was our ROI?

    We could really utilize our bandwidth effectively after our Ruckus implementation. We could handle the yearly bandwidth cost and server access expenses when stable Wi-Fi access is being provided to end users.

    What's my experience with pricing, setup cost, and licensing?

    Pricing and licensing are a concern for average enterprises as Ruckus is overpriced when compared to Aruba and Cisco. Also, it is better to go with a new controller license rather than adding to an old one since, over a period of time, most of the new devices will be supporting only the latest controllers.  

    Which other solutions did I evaluate?

    We looked into Aruba and Cisco. However, Ruckus has the upper hand in terms of advanced Wi-Fi features. It has got a highly customizable controller to meet our flexible Wi-Fi requirements.

    What other advice do I have?

    Currently, Ruckus is the best in this arena, and I would highly recommend having this solution on your premises to get superb and stable Wi-Fi infrastructure.

    Which deployment model are you using for this solution?

    On-premises

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    General Manager at a tech services company with 11-50 employees
    Real User
    Top 20
    User-friendly, good signal strength, and easy to set up
    Pros and Cons
    • "Stability has been very good. It is reliable."
    • "If the system could directly download and update, that would be much easier. It could be more automated."

    What is our primary use case?

    The solution is used for wireless connectivity. It's excellent for internet access. 

    How has it helped my organization?

    It works well in company or hotel environments to provide WiFi.

    What is most valuable?

    Clients have had an excellent experience overall. 

    The management is very good.

    It provides a very good signal strength.

    Stability has been very good. It is reliable. 

    It has been issue-free overall. The technology is very good. 

    Wherever we have deployed it, we have found it satisfactory.

    The interface is user-friendly.

    The solution scales well.

    Technical support is excellent. 

    We've never had issues with importing or exporting data. 

    What needs improvement?

    The technology itself is good. They are always improving their technology and cloud environment. They are mostly ahead of the competition. As long as they keep updating, we will be happy.

    There are no new features needed.

    You do need to pay extra for support after one year.

    There's only a small amount of backup available. However, we do not need any more storage for backups. 

    When firmware updates, you have to download and update. If the system could directly download and update, that would be much easier. It could be more automated. To update firmware, a partner account is required, and there are very few of us in the market in our region who can help the customer. Without the upgrade, there may not be recognition of access points. If you are behind a few versions, you need to download each old version until you get to the latest. 

    For how long have I used the solution?

    I've used the solution for many years. I've likely used it for more than ten years. 

    What do I think about the stability of the solution?

    The solution is stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze. There are no latency or performance issues. 

    I'd rate the stability ten out of ten. 

    What do I think about the scalability of the solution?

    I'd rate the scalability ten out of ten. We are using the solution at full capacity. At different sites, there are different numbers of users. This is sued at hotels or companies. One access point can support up to 300 users. You just add a device if you need more users. We haven't had issues with latency or network congestion. 

    Our clients are small and medium-sized businesses.

    How are customer service and support?

    Technical support is good. You can buy extra support. Initially, when you buy it, you have support, and after one year, it will expire. You may not need to buy more support as you can get information online if you need to troubleshoot. 

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I've also worked with Cisco solutions. Cisco is more expensive, and there is less performance. Ruckus offers better quality. 

    How was the initial setup?

    The initial setup is very easy. I'd rate the ease of setup ten out of ten. The setup process is the best.

    It was quick to deploy. The deployment process itself was very short. We imported the IP and licenses. Then we just did the cabling, connected, and configured everything. 

    What about the implementation team?

    We can help our customers implement the solution. 

    What's my experience with pricing, setup cost, and licensing?

    The pricing is moderate. It's not as cheap as a few other options; however, compared to the performance you get, it's excellent. I'd rate the value of pricing ten out of ten. In terms of if it is high or low, I'd rate it five out of ten as it's moderate. It's better than Cisco in terms of pricing. Cisco gives you less performance and integration and costs more. 

    The license is perpetual. You may need to pay for extra support after a year. However, you do not have to renew the general license. You pay for everything at once in the beginning. 

    What other advice do I have?

    We are partners. We handle installations for customers. 

    I am working with various versions of the solution at this time. 

    I'd advise others to use Ruckus. It is a great product. I would rate it ten out of ten. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: partner
    Flag as inappropriate
    PeerSpot user
    Buyer's Guide
    Ruckus Wireless
    May 2023
    Learn what your peers think about Ruckus Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: May 2023.
    710,326 professionals have used our research since 2012.
    Lead Presales at a tech services company with 1-10 employees
    Real User
    Top 5Leaderboard
    Stable with good performance and connectivity
    Pros and Cons
    • "The solution has many innovative features."
    • "The pricing needs to be more clear and licensing could be less expensive."

    What is our primary use case?

    We primarily use the solution for wireless connectivity.

    What is most valuable?

    The solution has many innovative features. 

    The stability is good.

    We find the implementation process simple and straightforward.

    The performance and connectivity are good.

    What needs improvement?

    Technical support has been really bad since Ruckus was acquired by another company.

    The pricing needs to be more clear and licensing could be less expensive. 

    For how long have I used the solution?

    We've been using the solution for more than five years. It's been a while. 

    What do I think about the stability of the solution?

    The solution is stable. There are no issues with bugs or glitches. It doesn't crash or freeze. It's reliable. 

    What do I think about the scalability of the solution?

    We have more than ten customers on Ruckus currently.

    How are customer service and support?

    Since Ruckus was acquired, I have heard that support is not as good. Even as integrators, we couldn't get the support we needed. Therefore, we've started to move away from this product.

    Which solution did I use previously and why did I switch?

    We've worked with Cisco, Aruba, and Huawei as well. We have system integrators for all these three solutions. We also have used it in our offices.

    How was the initial setup?

    As integrators, we have to know how to install it, and about configuration, as well as how to handle portal access and everything. We have to install it in our own organization first before putting it in the customer space. That's why we have the capabilities to implement it and it's not too hard for us.

    It was a straightforward installation. Actually, other than Ruckus, all other installations are a little bit tricky. Ruckus was really good when I installed it five years back. Recently, if you go for Cisco or even Aruba and Huawei, they have some tricky configurations. With a controller, there is a different configuration. If you wanted to use it as a standalone solution, there is a different configuration as well.

    Specifically, Cisco is very bad when it comes to installations. It can take three to seven days to sort out issues, to convert to emails, and to put in a support request, then they will help and everything. Though you will get good support from Cisco support, the process is not good. Aruba is definitely good. Ruckus is the easiest.

    We have 4% of our team dedicated to Wi-Fi and Network. We that three engineers, that include me, plus a manager.

    What about the implementation team?

    As implementors, we are able to help our clients with the initial setup.

    What's my experience with pricing, setup cost, and licensing?

    After all of the acquisitions and mergers, the pricing has been a bit of a mess. They need to work to fix it.

    There are no subscription fees for Ruckus.

    What other advice do I have?

    We are integrators.

    We are using the latest version of the solution. 

    Laptops and phones, all kinds of wireless devices, are at every office these days. Having a Wi-Fi network is really important. You need it as well to connect to meetings and IoT solutions.

    Due to evolving technologies in Wi-Fi, we are now getting more than one GBPS throughput. Even on the LAN, for accessing the applications, having something that can increase or guarantee connectivity is crucial.

    Ruckus, as a company, offers an absolute good product. The features they came up with weren't even offered by Cisco. The performance that we were getting made it so that we have replaced Cisco in a number of use cases. However, once support dropped off, we started to shift to Huawei and back to Cisco. We also occasionally work with Aruba.

    I'd rate the solution at a nine out of ten. It's the best solution on the market.

    However, due to the issues surrounding support, I would not necessarily recommend Ruckus. I'd likely recommend Aruba, which is also quite good. Aruba has very good support. They have very good access points and different models with different licenses. Overall, it is really good.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Owner at SmartBiz Incubated LLP
    Real User
    High performance, efficient, and signal reliable
    Pros and Cons
    • "The most valuable feature of Ruckus Wireless is its exceptional performance and reliability. The signal is highly reliable. We have not received a single complaint in the past year, which is a marked improvement from our prior equipment."
    • "The solution is sensitive with reference to power fluctuations. This sensitivity should be improved. Additionally, the solution should have more security features integrated."

    What is our primary use case?

    I am using Ruckus Wireless for networking. Our company provides an e-commerce platform, which includes a workspace. We have a franchise in Pakistan that enables e-commerce. Currently, we have 70 access points on one floor and 40 on another floor, and we do not anticipate any issues with the network.

    We are using the standard model.

    How has it helped my organization?

    We have three networks and a network distribution panel. Ruckus Wireless has benefited us by overseeing our access points, and seamlessly transferring connectivity between the backup systems and the main access points. This management system operates effectively, allowing us to consistently upload and download with a workload of 30/40 Mbps. Our security solutions also require a 30 Mbps connection.

    What is most valuable?

    The most valuable feature of Ruckus Wireless is its exceptional performance and reliability. The signal is highly reliable. We have not received a single complaint in the past year, which is a marked improvement from our prior equipment. 

    What needs improvement?

    The solution is sensitive with reference to power fluctuations. This sensitivity should be improved. Additionally, the solution should have more security features integrated.

    For how long have I used the solution?

    I have been using Ruckus Wireless for approximately one year.

    What do I think about the stability of the solution?

    Ruckus Wireless is a reliable and stable solution.

    What do I think about the scalability of the solution?

    We have a total of 95 users spread across two floors and the Ruckus Wireless system has been managing everything smoothly and efficiently.

    The solution is scalable. If you want to expand the network, you only need to add access points.

    How are customer service and support?

    I have not used the support from Ruckus Wireless.

    Which solution did I use previously and why did I switch?

    After conducting a comprehensive market analysis, our team arrived at the conclusion that Ruckus Wireless was the optimal solution for our commercial needs. The level of consistency demonstrated by Ruckus Wireless was unparalleled and thus, we made the decision to transition from our old solution to their offering.

    How was the initial setup?

    The initial setup of Ruckus Wireless was simple. The deployment didn't take long. Each one took us a day to complete.

    When deploying the solution, there were several steps involved. Initially, we faced some delays due to the requirement of certain civil works, such as the installation of network cables, switches, and related equipment. This process took us a longer, approximately a week to complete, but with the help of a highly skilled and professional team of engineers, we were able to manage it effectively. In total, the entire deployment process took approximately two weeks to complete and wasn't too challenging to manage, considering the expertise of our team members.

    I rate the initial setup of Ruckus Wireless an eight out of ten.

    What about the implementation team?

    We have third-party engineers help us with the implementation of the solution. We used one network manager and two assistants from our team. A total of five people were involved in the process.

    What was our ROI?

    As a highly qualified individual, the investment in Ruckus Wireless is not only beneficial but also well-justified in terms of its cost. By utilizing this investment, I have been able to significantly reduce my expenses as I no longer need to repeatedly call on an engineer for support. This has been a cost-saving measure for me and I am extremely satisfied with the outcome.

    What's my experience with pricing, setup cost, and licensing?

    The price of Ruckus Wireless is more expensive than other options.

    I rate the price of Ruckus Wireless a six out of ten.

    Which other solutions did I evaluate?

    We evaluated other options before choosing Ruckus Wireless.

    What other advice do I have?

    The maintenance of the solution is simple.

    My advice to others is the solution is consistent, efficient, and easy to install.

    I rate Ruckus Wireless an eight out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Flag as inappropriate
    PeerSpot user
    Nagendra C - PeerSpot reviewer
    Head IT at N Rangarao and Sons Pvt Ltd
    Real User
    Top 10
    Good pricing, excellent connectivity, and an easy setup
    Pros and Cons
    • "It's very scalable."
    • "The delivery time of the hardware needs to be improved."

    What is our primary use case?

    We primarily use the solution for wireless access points. 

    How has it helped my organization?

    It has improved our organization compared to what we were using earlier. We have the ability for maximum users, greater connectivity to the bandwidth, what we can get across, and the overall power of the device has improved in terms of the number of connections and also the distance it covers. We get more device strength with Ruckus. 

    What is most valuable?

    Floor-to-floor and room-to-room movement are great. Everything is seamless.

    The device offers good connectivity. We had a lot of issues with earlier access points, and now we are not hearing those complaints anymore from end users. There is now consistent performance from the device. The stability is good. 

    It is easy to set up. 

    It's very scalable. 

    The pricing is reasonable. 

    What needs improvement?

    The delivery time of the hardware needs to be improved. Right now, we have to wait more than 12 weeks in India. The expected arrival dates keep getting postponed, and we don't have any idea as to why. 

    For how long have I used the solution?

    We've been using the solution for almost four months now. 

    What do I think about the stability of the solution?

    The solution is stable and reliable. There are no bugs or glitches, and the connectivity is seamless. I'd rate the stability eight out of ten.

    What do I think about the scalability of the solution?

    This is a highly scalable solution. I'd rate it nine out of ten in terms of the ability to expand. 

    right now, we have about 350 users, and we are at 60% capacity. We're not sure if we will increase usage. We'll have to do a heat map and see if it is necessary for the future. 

    How are customer service and support?

    We've never had to reach out to technical support. We've never had any issues with the product. 

    How was the initial setup?

    The initial setup is very simple. I'd rate the process nine out of ten in terms of simplicity. It hardly takes ten to 15 minutes to set everything up. Booting only takes 30 seconds. It's the configuration that may take ten minutes. 

    We only need one person to handle the deployment. One is enough for any size of deployment. 

    What about the implementation team?

    Deployment we do with the vendor only. Any further maintenance we do on our own.

    What was our ROI?

    There is an ROI in the sense that there is a general improvement in the quality in terms of connected devices. There are no drops in packages, and the wireless is seamless. 

    What's my experience with pricing, setup cost, and licensing?

    The pricing is okay. I'd rate it at a seven out of ten. 

    Which other solutions did I evaluate?

    We have tried many products and ultimately decided on Ruckus. We looked at Cisco, Meraki, and Aruba. 

    What other advice do I have?

    We have a vendor partnership.

    This is a hardware solution based on-premises. 

    I'd recommend the solution to other users. 

    I'd rate the solution nine out of ten. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    Flag as inappropriate
    PeerSpot user
    Senior Network Engineer at a comms service provider with 51-200 employees
    Real User
    Easy to set up with good technical support and great performance
    Pros and Cons
    • "The beamforming has been the most valuable aspect of the solution for our organization."
    • "The solution should have more analytics capabilities."

    What is our primary use case?

    We primarily use the solution in order to provide public WiFi.

    What is most valuable?

    The beamforming has been the most valuable aspect of the solution for our organization. 

    Technical support is very helpful.

    The initial setup is easy.

    We have not had issues with stability.

    The scalability is great.

    What needs improvement?

    The pricing could be improved. We find the product to be quite expensive for our purposes. You have to pay extra for the support costs as well.

    The solution should have more analytics capabilities.

    We pay external fees for external third-party providers. It would be ideal if integration could be improved.

    For how long have I used the solution?

    I've dealt with the solution for about four years or so. It's been a while. 

    What do I think about the stability of the solution?

    The solution has proven itself to be quite stable. It doesn't crash or freeze and we don't really deal with bugs or glitches. it's reliable. The performance is good. 

    What do I think about the scalability of the solution?

    The solution scales well. We have given more bandwidth as well as extended the network through Smart Meshing and it's been fine. If a company needs to expand it, it can do so. No problem.

    How are customer service and technical support?

    You do pay extra for technical support, however, I can say that they are very good. they are helpful and responsive and we have found them to be available when we need them. We are satisfied with the level of support we get from them.

    Which solution did I use previously and why did I switch?

    We onboarded Ruckus as the first product in our company. We did not use anything else prior to Ruckus.

    How was the initial setup?

    The initial setup is not complex or overly difficult. It's quite straightforward and pretty simple. A company shouldn't have any issues with the implementation. 

    What about the implementation team?

    We handled the implementation ourselves. We did everything in-house and did not need any outside help. We did not require an integrator or consultant. I'm a network engineer. I can handle anything related to a setup quite easily.

    What's my experience with pricing, setup cost, and licensing?

    The price is high and you do need to pay extra to get support covered under the license. 

    Which other solutions did I evaluate?

    Before choosing this solution, we analyzed other products such as Cisco's Meraki. We looked at a few other potential products as well, however, I cannot recall what they were at this time. 

    What other advice do I have?

    We're not a supplier, however, we do implement Ruckus as a managed service.

    We've used various deployment models, including on-premises as well as at the data center level.

    I'd rate the solution at a seven out of ten. We've mostly been satisfied with its capabilities. As long as it works, especially in an outdoor environment, we're happy.

    I would recommend it to other individuals and companies.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Implementor
    PeerSpot user
    Founder, Director at a tech services company with 1-10 employees
    Real User
    Top 5Leaderboard
    Easy to use, overall good functionality, and simple to manage
    Pros and Cons
    • "Ruckus Wireless is more of a plain Wi-Fi solution where it does the basic job well. Additionally, it has good conductivity, easy to use, simple to manage, and its access points can be used as standalone devices which gives flexibility in the SMB market."
    • "The solution lacks a lot of features other solutions provide. If you are an organization that is more focused on security or you need a lot of other features, such as location tracking then Ruckus Wireless may not be the right choice. If you want a solution with more than basic security I would choose Arista or Aruba."

    What is our primary use case?

    Ruckus Wireless is used for networking and security. They have both cloud-based and on-premise controllers available. You often see this solution in the hospitality sector. 

    What is most valuable?

    Ruckus Wireless is more of a plain Wi-Fi solution where it does the basic job well. Additionally, it has good conductivity, easy to use, simple to manage, and its access points can be used as standalone devices which gives flexibility in the SMB market.

    What needs improvement?

    The solution lacks a lot of features other solutions provide. If you are an organization that is more focused on security or you need a lot of other features, such as location tracking then Ruckus Wireless may not be the right choice. If you want a solution with more than basic security I would choose Arista or Aruba.

    Ruckus has gone through too many changes in their management, and in the last four or five years, they have been lacking feature sets that others provide. Additionally, the integration, network security, and BLE features need to be improved. There are key features they are still lacking.

    For how long have I used the solution?

    I used Ruckus Wireless within the past 12 months.

    What do I think about the stability of the solution?

    The solution is highly stable.

    What do I think about the scalability of the solution?

    Ruckus Wireless is scalable. However, in terms of the scalability of the controller, there is always a limit on the number of access points or clients the hardware can support. If the access points are placed in a decent place with multiple options of controllers everything works well.

    Ruckus Wireless is the best fit for the SMB market which they have a dominant presence.

    We have deployed the solution in an educational institute and in a restaurant that has a lodging segment and a coworking space.

    How are customer service and support?

    I have not faced any problems with the solution to need to contact the technical support.

    How was the initial setup?

    The solution is straightforward. It can be done in a short period of time.

    What about the implementation team?

    Once you deploy Ruckus Wireless correctly, there is no maintenance required. It is close to maintenance-free, except for some operational jobs which depend upon what the customer may want and that is where you need human intervention.

    What's my experience with pricing, setup cost, and licensing?

    If you walk into any restaurant or hotel you will find Ruckus Wireless solutions because it is economical when it comes to pricing. There is a basic subscription for the license and support.

    Which other solutions did I evaluate?

    I have evaluated Arista and Aruba.

    What other advice do I have?

    I would recommend Ruckus Wireless to anyone who is looking for a plain Wi-Fi solution. If you want Wi-Fi that will provide wireless connectivity that is good and stable, this is the solution to pick. If you need a solution with a lot of features for the network, such as wireless intrusion prevention or internal location tracking, there are other solutions that you should look for.

    I rate Ruckus Wireless an eight out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
    PeerSpot user
    Mahmoud Hilwani - PeerSpot reviewer
    Board Member at SevenGate
    Real User
    Top 10
    It features a centralized architecture solution with ultrasound technology, which helps us with communication and roaming.
    Pros and Cons
    • "Ruckus features a centralized architecture solution with ultrasound technology, which helps us with communication and roaming."
    • "The switching could be improved. The active component requires a data center. Cisco and HPE have a complete solution for data centers. Ruckus has a core solution, but the data center aspect needs to be improved."

    What is our primary use case?

    We are an integrator working primarily with government healthcare providers and clients in the education sector. We have multiple deployment modes, including on-premise, direct permission, and layer-to-layer. We have also cloud-based and virtual deployment.

    Wireless is an essential technology these days. People use it on their phones or tablets. It works for many clients and numerous number of employees in different locations and in centralized board as well.

    How has it helped my organization?

    Since we became a Ruckus partner, we've managed to increase our sales, and it has helped us deliver better solutions for our clients. It's highly competitive with American and Chinese products, like Huawei and Aruba.

    What is most valuable?

    Ruckus features a centralized architecture solution with ultrasound technology, which helps us with communication and roaming.

    What needs improvement?

    The switching could be improved. The active component requires a data center. Cisco and HPE have a complete solution for data centers. Ruckus has a core solution, but the data center aspect needs to be improved.

    For how long have I used the solution?

    I've been using Ruckus Wireless for five years.

    What do I think about the stability of the solution?

    Ruckus' stability is excellent. Aruba is good as well, but Ruckus is better in my opinion. We receive fewer calls and tickets. Their sales and warranty are superb. 

    What do I think about the scalability of the solution?

    Ruckus Wireless is scalable. It's an IP-based process that's interoperable, so you can deploy it in any environment. 

    How are customer service and support?

    We are a tech support provider for Ruckus. We take calls and open tickets. 

    Which solution did I use previously and why did I switch?

    We were previously an Aruba partner, but we switched to Ruckus because it's better. We've been in business for 15 years, and we have used Cisco, HPE, Extreme, Juniper, and several other vendors in that time.

    How was the initial setup?

    Ruckus provides us with tools that help us implement the solution. Also, our engineers are certified to do the design and implementation. We don't have a ready-made software design solution for it. It's all predeveloped from Ruckus. Most deployments are straightforward, but they can be complicated if a high level of integration is necessary. 

    The time needed to deploy depends on the project and type of setup. For example, it takes about an hour to deploy the controller and AP, so it would take 100 person-hours for a project with 100 APs. The access point sometimes requires cabling, which takes time because you need technicians to do this. You may need one or two system engineers and one after-sales engineer. 

    What was our ROI?

    I can't give precise figures. Some partners or resellers get benefits from using these wireless in a hospitality setting. In our job, the ROI is clear.

    What's my experience with pricing, setup cost, and licensing?

    It is affordable. We get special codes from the vendor, so we can compete with others in the market. There are no hidden costs. The pricing is transparent. 

    What other advice do I have?

    I rate Ruckus Wireless nine out of 10.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
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    Updated: May 2023
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