Aruba Wireless OverviewUNIXBusinessApplication

Aruba Wireless is the #1 ranked solution in top Wireless LAN tools. PeerSpot users give Aruba Wireless an average rating of 8.2 out of 10. Aruba Wireless is most commonly compared to Cisco Wireless: Aruba Wireless vs Cisco Wireless. Aruba Wireless is popular among the large enterprise segment, accounting for 54% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a comms service provider, accounting for 21% of all views.
Aruba Wireless Buyer's Guide

Download the Aruba Wireless Buyer's Guide including reviews and more. Updated: December 2022

What is Aruba Wireless?

Aruba Wireless is a secure, high-performance, multi-user wireless LAN supporting Wi-Fi 6. As workplaces and user expectations change, users can now maintain hybrid workplaces and IoT without compromising performance, reliability, or security. Aruba Wireless delivers better performance and capacity and greater AIOps visibility throughout all devices and users. In addition, through built-in network intelligence, network operations are made simpler while keeping everything secure through user and guest encryption.

Aruba Wireless, offered through Aruba Networks, is helping achieve digital transformation and IoT with seamless connectivity through multiple Wi-Fi access points. For the user’s convenience, Aruba Wireless provides indoor, outdoor, and remote access points to help boost faster and safer connectivity.

Choosing Aruba Wireless can help improve your organization’s user experience with wireless LAN in many ways, including:

  • Transforming hybrid workplaces: Employees can move seamlessly between home and office, with reliable internet and without compromising security.

  • Connect and protect IoT: With built-in AP support for BLE, Zigbee, and USB-port extensions, users can extend visibility, control, and connectivity to IoT devices and applications.

  • Expand the 5G experience to the enterprise network: Empower users to experience 5G with Wi-Fi 6 by automatically enabling cellular devices to join Aruba Wireless LAN securely and reliably.

Aruba Gateways and Controllers

Small organizations as well as large enterprises require excellent performance and security for cloud, mobility, and digital transformation. Therefore, in addition to the access points, Aruba Wireless also offers a variety of gateways and controllers, including:

  • 9000 Series: With SD-WAN capabilities, it’s excellent for small campus networks looking for enhanced Wi-Fi scalability and security.

  • 7200 Series: Perfect for campus WLAN scalability or branch SD-WAN and VPN Concentrator capabilities, the 7200 Series optimizes Wi-Fi performance to guarantee smooth roaming.

  • 7000 Series: Acting as a controller or gateway to provide WAN intelligence, the 7000 Series is a policy-based router and an excellent solution for small to mid-sized campuses.

  • Mobility Controller Virtual Appliance: Maximizes Wi-Fi and network services in an economical, virtualized environment.

  • SD-WAN Virtual Gateways: Orchestrate virtual gateways in public cloud infrastructure, like Amazon Web Services (AWS).

  • Mobility Conductor Hardware Appliance: While enhancing the scalability and reliability for large campus WLANs, Aruba Mobility Conductors bring the full capability of ArubaOS.

  • Mobility Conductor Virtual Appliance: To scale large campus deployments, Aruba Mobility Conductors simplify the deployment and management of up to 1,000 Mobility Controllers.

  • ArubaOS Network Operating System: Great for remote workers in mid-sized and large companies who need seamless connectivity to and security over Wi-Fi.

Reviews from Real Users

Aruba Networks is aiding organizations in transforming to a hybrid work environment with Aruba Wireless. Users especially love its ability to work with many devices and its ability to group and manage access points.

A senior IT solutions architect at a manufacturing company says, "The most valuable feature is the fact that it can work with many devices. It supports everything that we need it to."

Gary F., a network administrator at wireless at Abilene Christian, notes, "I like the way it groups and manages access points."

Aruba Wireless was previously known as Aruba WLAN, HP WLAN, HP Wireless, Aruba Instant On AP Series Access Point.

Aruba Wireless Customers

Consulate Health Care, Los Angeles Unified School District, Science Applications International Corp (SAIC), San Diego State University, KFC, ACTS Retirement-Life Communities

Aruba Wireless Video

Aruba Wireless Pricing Advice

What users are saying about Aruba Wireless pricing:
  • "Aruba Wireless is much cheaper than our previous solution by Cisco. It is a significant saving, measured in thousands of dollars per year."
  • "The price of Aruba Wireless is fairly reasonable. It was within our budget."
  • "Aruba Wireless is very attractive cost-wise."
  • "In terms of pricing, the pricing for Aruba Wireless is not bad for large-sized companies, but for medium-sized companies, it's on the higher end, but because Aruba has a good company image, medium-sized companies still go with Aruba Wireless."
  • Aruba Wireless Reviews

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    Cisco Network Engineer at a pharma/biotech company with 1,001-5,000 employees
    Real User
    Top 10
    Simple to install, easy to use, and cost-effective
    Pros and Cons
    • "The web-based GUI is much simpler to use than similar products by Cisco."
    • "Because it's cloud-based, it takes time for the floor maps and the heat map to load."

    What is our primary use case?

    Aruba is part our our network infrastructure.

    What is most valuable?

    The most valuable features are ease of use, a simple management interface, cost-effectiveness, reliability, and simple installation.

    The web-based GUI is much simpler to use than similar products by Cisco.

    What needs improvement?

    Because it's cloud-based, it takes time for the floor maps and the heat map to load. I understand the reason for this but it would be nice if once you click on the flop map, instead of waiting sometimes 20 or 30 seconds, it would come up a lot quicker.

    For how long have I used the solution?

    I have been working with the Aruba Wireless cloud service for between a year and eighteen months. It's fairly new but I work on it every day.

    Buyer's Guide
    Aruba Wireless
    December 2022
    Learn what your peers think about Aruba Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: December 2022.
    656,862 professionals have used our research since 2012.

    What do I think about the stability of the solution?

    This is the most stable wireless product that we have had.

    We have only had similar products by Cisco but we've had a lot of problems with them. Our partners have come out to look at them, as well as remote services, and they've told us that "everything is fine". However, we have to reboot APs here and there at all of our sites.

    Once we implemented the Aruba solution, we've not had those problems since.

    What do I think about the scalability of the solution?

    We have nine remote sites right now, around the world, with multiple access points per site. Some sites have two or three access points, whereas others have between 25 and 30, depending on how large the site is. In total, we have 147 access points.

    We have a data network that we use, and we also have a guest network. ADF authentication logs into the data network and the guest network is open. It's pretty simple to scale.

    We had a building and a site that we decommissioned, so we have between nine and eleven spare APs floating around. All you have to do is plug them into the network using the right port, give them a name, and they come online. After that, you assign a foundation license to them and overall, it couldn't be simpler.

    With the spares and backups we have, should we need to scale, and we always do, it's easy.

    How are customer service and support?

    The technical support is good. They know what they're doing although the biggest problem that I have with them is their accents.

    You open up a ticket and I have nothing against the people, but it always routes to India. We open a support case and they're very difficult to understand. Not all of them, but a lot of them are. As such, we've had some problems communicating and we've had to use text messages to compensate for the accents.

    Otherwise, their technical skills are top-notch.

    Another thing that I'll say about their tech support is that it's easy to get in and have a ticket assigned, which gets the ball rolling when we have a problem. With Cisco, it sometimes took days to get an engineer assigned.

    Which solution did I use previously and why did I switch?

    I also have experience with Cisco wireless LAN controllers and a little bit with the Meraki line of networking equipment.

    We were primarily running Cisco products at one time. However, we pulled out the Cisco devices because they were too complicated and too expensive.

    We bought out another company that is currently using Aruba wireless LAN controllers. However, we're getting rid of that system and moving them to the cloud.

    The reliability of Aruba products is better and the technical support from Aruba is more responsive.

    Cisco is good but there's much better competition out there.

    How was the initial setup?

    The initial setup is very easy.

    Once the cloud is set up, you assign each AP a license through the web portal. You plug it in, make sure it's in a port that's configured for our Wi-Fi network, and it works. It's a three or four-step process and it's very simple to do.

    What about the implementation team?

    Maintenance, such as deploying updates, can be done using a single person. I do all of it for our company and we have 147 access points, worldwide.

    Doing an upgrade involves two clicks, and it can be done within 15 minutes.

    This can be compared to Cisco, where you had to pre-stage everything. It was painful and it took me four hours to complete.

    What was our ROI?

    This is by far the best investment that we've made in a long time.

    What's my experience with pricing, setup cost, and licensing?

    Aruba Wireless is much cheaper than our previous solution by Cisco. It is a significant saving, measured in thousands of dollars per year.

    Which other solutions did I evaluate?

    We looked at Fortinet, Aruba, and several other vendors. Ultimately, we found that Aruba was by far the best.

    What other advice do I have?

    We authenticate through Aruba ClearPass, which is the TACACS server that we use.

    This is a product that I recommend and especially if you're with Cisco, I suggest switching. Cisco just makes things complex. They are simplifying things with Meraki, which is something that I understand because I've been in the IT industry for a long time. With the company scaling back, I'm doing the job of three or four people and with this in mind, it's important to go with simplicity. Cisco, for some odd reason, just cannot keep it simple. It has to be complicated, even when it comes to their documentation.

    I would rate this solution a ten out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Flag as inappropriate
    PeerSpot user
    Risk Advisor
    Real User
    Top 20
    Reasonably priced, works for any size of organization and has helpful support

    What is our primary use case?

    We primarily use the product for wireless connectivity in terms of securing wireless access.

    What is most valuable?

    Wi-Fi 6 is the most beneficial aspect of the solution. Apart from that, the WPA3 introduction in terms of security is one of the key features.

    The solution is stable.

    It's a scalable product.

    Technical support is helpful.

    The pricing is pretty good.

    What needs improvement?

    The scope of improvement would go along with the technology's adoption into the market. Even though Wi-Fi 6 has been introduced, everyone is quite skeptical in the market in terms of the adoption part, as the platform network should be that strong to cater to that kind of bandwidth. While it may be great in the future, currently, the existing versions are incompatible with some of the networks which customers own.

    They could improve the seamless roaming, which is already there, however, needs some tweaking.

    For how long have I used the solution?

    I've used the solution for quite a long time. I've been deploying this product to multiple customers and it's been almost five years.

    What do I think about the stability of the solution?

    The solution is stable. For example, even some military organizations are using Aruba Wireless and RF features. It is quite reliable for an enterprise to work with.

    What do I think about the scalability of the solution?

    Aruba works with small to large companies. Data is open for all three. They have different kinds of solutions for individual stakeholders in terms of small, medium, and large. They have a different product portfolio offering for small. They have something else for mid-size enterprises and larger enterprises as well. Everyone can be catered to.

    It is quite easy to scale, even if a small-scale business is starting with a standalone deployment. They too can scale up to 50 or 60 access points on a mid-scale deployment eventually. The group pattern in terms of the wireless controller has limits to the physical hardware appliances if you already own one. That said, the cloud adoption part is one of the aspects which gives you quite a bit of scalability and you need not worry about your scalability and your future growth.

    How are customer service and support?

    Technical support is quite brilliant and they offer good support as well as product replacement. Any Aruba product that is wireless includes a limited lifetime warranty wherein the delivery scope is not bound to an SLA. They will give a replacement if you purchase support or not. That is the best part of Aruba.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I also use Cisco.

    There are no differences in the technology. There are some user experience differences. Integration would be a part of that. There are many integrations possible in the Cisco portfolio in terms of their own product line. If the entire portfolio is of Cisco, then the integration is quite easy and Cisco has the same kind of offerings. The SLA might differ and some of the user experiences might differ. However, in terms of the portfolio, Cisco stands out as they have an enterprise-class and a different portfolio altogether to cater to the cloud-based market. They have an entire offering called Meraki. They do focus on the enterprise with Cisco. Companies that are small or medium scale work more with Meraki.

    How was the initial setup?

    The standalone deployments are straightforward whereas the introduction of wireless controllers and security parameters can be complex. That depends on the architecture to which you are applying. Even though direct integration with any of the radio servers or any of the triple-A authentication servers like Mac is very straightforward, it could be complex depending upon the environment.

    A standalone deployment would not take more than 15 minutes. It is quite simple. You might need some pre-planning before that. If you planned enough in advance, then it would take you 15 minutes or 20 minutes at a maximum to deploy. If there's a wireless controller deployment, it would take a maximum of two hours to three hours. Not more than that.

    Maintenance as such is not required. It's just the regular maintenance that you do in terms of software upgrades or firmware upgrades, in terms of when vulnerabilities are found. 

    What's my experience with pricing, setup cost, and licensing?

    Aruba is quite competitive in pricing. In some cases, on a case-to-case basis, Cisco also gives better discounts in terms of price. 

    You may have to pay for additional support if you require services bound to some actual replacement time. They will charge you some amount for RMS support, not for technical support. Eventually, the technical support is built into the cost.

    What other advice do I have?

    I used to work with an organization that had a business relationship with Aruba, however, recently I've moved on.

    I typically work with the latest version of the solution.

    It can be deployed on-premises as well as in the cloud.

    I would recommend new users utilize each and every feature of the wireless capabilities which are being offered for security. There is quite a bit of integration possible.

    I'd rate the solution nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
    Flag as inappropriate
    PeerSpot user
    Buyer's Guide
    Aruba Wireless
    December 2022
    Learn what your peers think about Aruba Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: December 2022.
    656,862 professionals have used our research since 2012.
    Anar Safibayov - PeerSpot reviewer
    Director, Information Technology at Four Seasons Hotels
    Real User
    Top 10
    It has built-in IoT functionality without the need for an additional dongle
    Pros and Cons
    • "One advantage is the built-in Zigbee-based IoT functionality. You don't need an additional dongle to enable that option."
    • "Aruba is missing some features that are available in other solutions, such as the email notifications. It's a bit complex to configure the notification part. Mainly I'm talking about the rogue WiFi detection. This email notification is crucial for us, but it isn't possible to configure with the built-in software. You need something else, like an external system log collector or another Aruba software. These notifications are essential in hospitality for PCI compliance. My colleagues in famous luxury hotel chains need that report."

    What is our primary use case?

    We use Aruba 7010 controllers to deploy our wireless system infrastructure. We're planning to use Aruba for our wired network, including the core switches. We're waiting for the upgrades of existing wired infrastructure to be delivered.

    What is most valuable?

    One advantage is the built-in Zigbee-based IoT functionality. You don't need an additional dongle to enable that option. 

    What needs improvement?

    Aruba is missing some features that are available in other solutions, such as the email notifications. It's a bit complex to configure the notification part. Mainly I'm talking about the rogue WiFi detection. 

    This email notification is crucial for us, but it isn't possible to configure with the built-in software. You need something else, like an external system log collector or another Aruba software. These notifications are essential in hospitality for PCI compliance. My colleagues in famous luxury hotel chains need that report.

    One of the requirements for PCI compliance is rogue WiFi detection. When a rogue AP is discovered, they need a notification sent to a certain email. If there is no built-in feature, you need either to purchase an additional software to make sure that you are notified through that software. This feature is built into Ruckus.

    For how long have I used the solution?

    We've been using Aruba Wireless for a year now.

    What do I think about the stability of the solution?

    We haven't conducted any upgrades to the latest version, but Aruba support suggested we upgrade. We need to schedule the time because it will cause downtime, but it is stable. 

    Some access points have frozen a few times. We restart them, and that resolves the issue, but we've never had significant issues with the APs, controller, or the software itself. No one has complained about the system and the infrastructure in general.

    What do I think about the scalability of the solution?

    It's scalable depending on the number of licenses you buy. We two people in the IT department managing the controller and access points. In a hotel, the usage depends on the occupancy. It can be up to 1,000 people, but let's say about 500 people.

    How are customer service and support?

    Aruba support is knowledgeable. We never had an issue contacting support, but I I've had the chance to troubleshoot the same system in a little different environment. They're responsive, and you never feel like you're on your own with them.

    Which solution did I use previously and why did I switch?

    We were using an older generation of the AP, and it was outdated by the time we upgraded. I also had some experience with Ruckus. It wasn't extensive, but my colleagues say that Ruckus is more reliable in a hospitality setting, and the coverage is better. 

    Aruba lacks functions like the rogue Wi-Fi notification, but it's a good product. It just requires fine-tuning to get what you need and a good experience. Ruckus can do everything out of the box. You have an initial input, and it does everything for you. You can get the same from the Aruba.

    How was the initial setup?

    The Aruba partner deployed the solution. I was partially involved, though. It wasn't that difficult, but it took a while because we have complex corporate standards. It was maybe three weeks plus testing in the lab. 

    What's my experience with pricing, setup cost, and licensing?

    Aruba is cheaper than their competitors in our market since we don't have a full Ruckus presence of the Ruckus here. There are no licensed modules, so it's a one-time purchase. 

    We have a five-year care plan, and the access points have a lifetime warranty. We had one or two access points malfunctioning. It looks like a factory issue, but local support replaced them pretty quickly, considering the problems with logistics worldwide.

    Once you factor in the lifetime warranty, it's cheaper and not bad feature-wise. At some point, some of their products were not available, like WiFi 6, but that was last year. 

    What other advice do I have?

    I rate Aruba Wireless eight out of 10. It has good support and solid options for the access points. However, if the Ruckus solution were the same price, I would go for Ruckus. We have some budget limitations, so we ended up going with Aruba and fine-tuning it.

    In general, we have no issues with coverage. It works fine, and it's WiFi 6. At that point, there was no WiFi 6 hospitality version of the access points from Ruckus available in our market. That was one of the biggest advantages in addition to the price. We also got an IoT-enabled solution by default. If you don't need these notifications, you can go with Aruba product. Otherwise, you need to consider that in advance.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    PeerSpot user
    Rahul Bogala - PeerSpot reviewer
    General Manager - Network and Infrastructure Security Business Unit at a computer software company with 51-200 employees
    Real User
    Top 10
    We've gone two years without downtime
    Pros and Cons
    • "I think Aruba Wireless' Wi-Fi 6 capability is something that really makes a difference. We used to have bottlenecks. Each user has one laptop on one mobile device, so that equals 40 devices connecting to one AP. The Wi-Fi 5 series couldn't handle the traffic during peak hours, and when I say "peak hours," I mean Monday at 11 a.m. We used to see a lot of packet drops, but we haven't seen that problem at all since we moved to Wi-Fi 6."
    • "There is a long queue whenever we reach out to support, and we have to wait for them to answer calls. Once we get in touch with them, we have to coordinate with different teams, so our engineers struggle to understand who are the correct team members. I think support is another area where Aruba needs to improve."

    What is our primary use case?

    We use Aruba Wireless to direct all enterprise traffic, including emails, video calls, and browsing. Each office typically has between 50 to 150 users. My biggest office has 150 users, and the smallest office has 25. Depending on the strength, we use the APs.

    All of our users access the internet through a wireless connection, and we do a lot of Zoom calls through Aruba Wireless. We send emails and have internal tools like Zoho, NetSuite, and cloud applications like G Suite or Office 365. Everything goes through the Aruba Wireless.

    What is most valuable?

    I think Aruba Wireless' Wi-Fi 6 capability is something that really makes a difference. We used to have bottlenecks. Each user has one laptop on one mobile device, so that equals 40 devices connecting to one AP. The Wi-Fi 5 series couldn't handle the traffic during peak hours, and when I say "peak hours," I mean Monday at 11 a.m. We used to see a lot of packet drops, but we haven't seen that problem at all since we moved to Wi-Fi 6.

    What needs improvement?

    Aruba needs to improve two things. One is security. These days, security is about more than just the endpoints — it's also about the devices connecting to the endpoints. They need to improve wireless intrusion detection and prevention. If Aruba can do something like that, I think it would be a game-changer. The second thing is the range. Before Aruba, we had Ruckus, which covers a larger area than Aruba. 

    For how long have I used the solution?

    We have been using Aruba Wireless for about two and a half years. 

    What do I think about the stability of the solution?

    Aruba Wireless is stable.

    What do I think about the scalability of the solution?

    Aruba Wireless is highly scalable because it also offers a cloud version of the controllers where you can add as many APs as you want. You can add close to 10,000 APs, so it's really scalable for us.

    How are customer service and support?

    I rate Aruba technical support six out of 10. We have a hard time connecting with them every time. There is a long queue whenever we reach out to support, and we have to wait for them to answer calls. Once we get in touch with them, we have to coordinate with different teams, so our engineers struggle to understand who are the correct team members. I think support is another area where Aruba needs to improve.

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    We previously used Extreme Aerohive then we started using Cisco Meraki for some of our locations. We had Meraki at one or two of our offices, but we decided it was too costly, so we shifted to Aruba.

    We've also used Ruckus Wireless, which is an 802.1X solution. Ruckus lacked a security feature that is available in Aruba. We didn't want to compromise on security with Ruckus even though the range is really good. It can cover larger areas and a greater number of devices. However, we are an organization that places a high premium on security, so that is why we switched to Aruba.

    I think Meraki and Aruba can go hand in hand, but Meraki is expensive, and the OpEx is costly. You need to renew the licenses every year, so it's a lot of overhead. Meraki is a fantastic solution apart from that. 

    How was the initial setup?

    Setting up Aruba was straightforward. We did the initial deployment on our own. After we got the Aruba Central licenses, Aruba's team provisioned the first five APs and prepared documentation on how to do provisioning. My team was quickly able to do that. We completed everything in a day and had it running without any challenges.

    What was our ROI?

    We had a lot of downtime with Aerohive. The AP used to reset every three days or four days, and we would lose connectivity. Zoom calls were interrupted, and emails failed to send. Even my company's founder faced many challenges with the wireless. But after shifting to Aruba, we haven't seen any downtime. We've gone two years without downtime, so we are doing well now.

    What's my experience with pricing, setup cost, and licensing?

    The price of Aruba Wireless is fairly reasonable. It was within our budget.

    What other advice do I have?

    I rate Aruba Wireless eight out of 10. If you're an enterprise customer like us working with applications daily, you should check out Aruba. However, if you're an educational institution, a large stadium, an auditorium, or something like that, I suggest Ruckus.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    SasikaRanasinghe - PeerSpot reviewer
    Business Development Manager at Fentons Limited
    Real User
    Top 10
    User-friendly wireless solution with attractive pricing, good technical support, and a limited lifetime warranty
    Pros and Cons
    • "Good wireless solution that's user-friendly, stable, and scalable, with very good product support, and a limited lifetime warranty."
    • "Configuration for this solution could be made easier, so people could benefit from being able to configure it within a quicker amount of time."

    What is our primary use case?

    I was able to provide Aruba Wireless to financial, Telco, and hospitality industries.

    What is most valuable?

    If you're looking into a wireless solution, more and more people now are using Aruba Wireless. There are two key reasons why: in a developing country, many of the companies look at the cost and quality of a solution. Cost-wise, Aruba Wireless is very attractive here in the Sri Lankan market. The other key reason is Aruba Wireless provides their key product portal and a limited lifetime warranty. Other providers do not provide that level of warranty. These are the reasons why a customer would choose to purchase Aruba products than Cisco, or any other access point or wireless solution.

    The key feature of this solution is the value for money. If customers can get a good quality product at a very competitive price, plus a limited lifetime warranty, then this gives very high value to the customer, which is what you can get from Aruba Wireless.

    Aruba Wireless is able to provide value addition, apart from their product features.

    This solution is user-friendly and their technical support team provides very good support.

    What needs improvement?

    An area for improvement I found in this solution is the configuration. Though it's currently an improved version, it could still be made easier, so technical people could benefit from being able to configure Aruba Wireless within a quicker amount of time.

    For how long have I used the solution?

    I'm a specialist and I've been in this industry for 22 years, and I've been dealing with Aruba Wireless for over 10 years. I've worked with it within the last 12 months.

    What do I think about the stability of the solution?

    Aruba Wireless is a stable product.

    What do I think about the scalability of the solution?

    Aruba Wireless is scalable. We have different product segments and we educate different customer requirements and industries. Because of COVID, all industries are facing a lot of challenges, but we find this product scalable.

    How are customer service and support?

    We have our pre-sales team with us in-house, but we do have two technical support people distributed here locally. We always communicate with them. They share their product knowledge, experiences, and user case studies, to help us improve. We also share our experiences with them to also help them improve. On a scale of one to five, I'm giving the technical support team a four. They provide very good product support.

    How was the initial setup?

    The initial setup of Aruba Wireless is not complicated. In the past, it was complicated, e.g. We needed experienced technical people to do the configuration and the initial setup. Nowadays, even basic technical people can do it.

    It has improved, but what we are expecting is that when new technologies arise, along with the new technologies, the configuration should be simplified.

    What's my experience with pricing, setup cost, and licensing?

    The cost for Aruba Wireless is good. It's attractive.

    Which other solutions did I evaluate?

    I evaluated Cisco Wireless.

    What other advice do I have?

    Our company's role is system integrator. We are involved with products and solutions which we provide to the end customers. The products we provide vary, because it would depend on the requirement and customer requirement levels. It would also depend on the current pricing of the products, e.g. this is because we provide different vendor products, not just Aruba. We also provide Cisco, Maracas, and the entire product spectrum that we provide to the customers.

    We provide the latest version of this product to our customers, because with the latest version, the benefit to the customers is that they can get the maximum usage of the product lifetime.

    Other than the product features, our customers value our onsite support, onsite feedback, clarifications, and installations. We are able to quickly sort out the issues experienced by our customers.

    For people who are not currently using Aruba Wireless, I would tell them to look into the Aruba product range and try it out for themselves. They'll find out that these are Amazing products with very good product support.

    I'm rating Aruba Wireless an eight out ten, because no products could reach the perfect score of ten. Technology is fast-changing, so today's technology won't be tomorrow's technology. There's no technological vendor who could be ranked a ten, so my rating for this product is an eight.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
    PeerSpot user
    Network Team Leader at a retailer with 10,001+ employees
    Real User
    Top 10
    Easy to manage, reliable, and offers lots of features
    Pros and Cons
    • "It offers an easy initial setup."
    • "There are some issues we occasionally have. However, they are easily remedied."

    What is our primary use case?

    The use case is basically for wireless authentication. We are also using Aruba clear path policy manager and we are providing our customers with free WiFi. We have our retail customers, where we give them free WiFi.

    What is most valuable?

    Their technological improvements and innovations are always great. They are up to market level. They’re always upgrading to whatever the latest technology is.

    They are a bit of a monopoly solution.

    It offers an easy initial setup.

    The solution is pretty stable.

    There are so many features. Even we are also not using the complete functionalities and features of Aruba. We need to explore more.

    What needs improvement?

    There are some issues we occasionally have. However, they are easily remedied.

    Recently, HP acquired Aruba. There have been some changes in the licensing form. Platforms are changing. These kinds of things are slowly happening. However, it is not a problem.

    The issue is that the delivery timelines have increased. That is not only for Aruba, even for all the partners; it is increased. That is something which they need to improve. The hardware takes too long to be delivered.

    For how long have I used the solution?

    I’ve been using the solution for seven years.

    What do I think about the stability of the solution?

    The solution is pretty stable. There are some issues; however, it’s all pretty fixable. For the most part, it doesn’t crash or freeze. It’s reliable.

    What do I think about the scalability of the solution?

    We have about 4,500 people on the solution. Everyone at all levels of the company uses it.

    The solution is scalable. We started pretty small and we were able to grow as required. The number of people and the number of retail stores increase yearly.

    How are customer service and support?

    We pay our partners for technical support. They handle everything.

    Which solution did I use previously and why did I switch?

    We used to use Ruckus.

    With Ruckus, we were in on the initial stage. We were facing a lot of issues depending on the management. With Aruba, we did a POC, and we were satisfied with that. That's why we moved to them.

    How was the initial setup?

    The solution is simple to set up.

    The configuration and everything it is pretty straightforward. We are using Aruba’s central console to manage the wireless. There are no complications, actually.

    On the initial level, it took two months to complete the complete projects and everything.

    In terms of maintenance, we are paying our partner for an AMC annual maintenance contract. We are paying yearly, and they are just maintaining our network. They're managing everything. We have around 20 people working on their team to support us.

    What about the implementation team?

    We have a partner who is working on this with us, and they are the ones implementing the solution. They're managing our infrastructure also.

    What was our ROI?

    We are not calculating any kind of ROI as it's an infrastructure solution and therefore, we cannot calculate any kind of ROI here. It's used for the basic infrastructure.

    What's my experience with pricing, setup cost, and licensing?

    We pay a yearly licensing fee.

    I’m not sure of the exact cost. We are negotiating our pricing and can do so on a global level. When we were comparing it to others, we found it to be reasonably priced.

    What other advice do I have?

    We’re end-users and work with Aruba partners.

    This is an in-house solution and we use the latest version.

    I’d rate the solution nine out of ten.

    For new users, Aruba can be a good solution. The hardware portfolio is great. They have instant access points for small-scale businesses to medium size and even large businesses. They have all kinds of portfolios in their hardware catalog. Even for COVID times, they also introduce access points for the work from home. These kinds of things are there already in their portfolio. When we are plugging in their stack, we can leverage Aruba Central, Aruba Wireless, Aruba Switches, et cetera. It's easy to manage. Everything is managed under a central console.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    PeerSpot user
    J. Fortunato Hontoria - PeerSpot reviewer
    Telecommunication Engineer at a comms service provider with 51-200 employees
    Reseller
    Well-known in its market, has no problems with stability, and has good pricing for large-scale businesses
    Pros and Cons
    • "The feature I found most valuable to customers in Aruba Wireless is not a technical feature. It's more of its image, trademark, or brand as the product is very well-known in the market, and that's a good point to offer to customers. My customers just ask about the basic features of the product, and usually, when asking about Aruba products, customers don't pay too much attention to any specific feature as long as the product is solid and sure, and that you can change or modify it, as what you can get from Aruba Wireless."
    • "One area for improvement in Aruba Wireless is its dashboard or interface because in some cases, it's not as easy to use as it should be, but overall, it's okay. Pricing for the product is also on the higher side. Another area for improvement in Aruba Wireless is technical support because it's hard to reach when issues arise and the speed of answer could be faster. Other areas for improvement in the product include integration and configuration."

    What is most valuable?

    The feature I found most valuable to customers in Aruba Wireless is not a technical feature. It's more of its image, trademark, or brand as the product is very well-known in the market, and that's a good point to offer to customers.

    My customers just ask about the basic features of the product, and usually, when asking about Aruba products, customers don't pay too much attention to any specific feature as long as the product is solid and sure, and that you can change or modify it, as what you can get from Aruba Wireless.

    What needs improvement?

    One area for improvement in Aruba Wireless is its dashboard or interface because in some cases, it's not as easy to use as it should be, but overall, it's okay.

    Pricing for the product is also on the higher side.

    Another area for improvement in Aruba Wireless is technical support because it's hard to reach when issues arise and the speed of answer could be faster.

    Other areas for improvement in the product include integration and configuration.

    For how long have I used the solution?

    We've used Aruba Wireless within the last twelve months for some of our customers. We act as sellers and integrators of Aruba Wireless. We don't use the product, but our customers use it if needed and if it is a requisite for our customers. We've been dealing with Aruba Wireless for two years now.

    What do I think about the stability of the solution?

    Aruba Wireless is a stable product. I didn't notice any problems with its stability.

    What do I think about the scalability of the solution?

    Aruba Wireless, in terms of scalability, is okay.

    How are customer service and support?

    The technical support for Aruba Wireless needs improvement in terms of providing better support and being more reachable when problems appear. Support also needs to improve its speed in answering customer issues.

    How was the initial setup?

    In terms of setting up Aruba Wireless, if everything goes well, usually there's no problem, but sometimes if you need something specific, it becomes very tricky, particularly in terms of finding the right support for your setup issue. It's not easy. As for how long the deployment of Aruba Wireless takes, it didn't take too much time, though I can't give an exact timeframe.

    What's my experience with pricing, setup cost, and licensing?

    In terms of pricing, the pricing for Aruba Wireless is not bad for large-sized companies, but for medium-sized companies, it's on the higher end, but because Aruba has a good company image, medium-sized companies still go with Aruba Wireless.

    What other advice do I have?

    My advice to others looking into using Aruba Wireless for business is that Aruba is a well-known brand. When you buy the product, you should know what you're purchasing. As long as you have all the information you need before the purchase, you have complete knowledge of Aruba Wireless, and you know what to expect from the product and what to do with the product, then go for it.

    I would rate Aruba Wireless eight out of ten, overall. I only give a rating of ten when everything goes okay, and that's almost impossible. There could be room for improvement in the pricing, and in any business relationship, there's always an issue that could arise, so it's very rare for me to give a ten out of ten to any product or company.

    My company has a business relationship with Aruba Wireless as an integrator.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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    PeerSpot user
    Network Engineer at a university with 201-500 employees
    Real User
    Good documentation, great licensing, and is very easy to work with
    Pros and Cons
    • "We like the centralized configuration and monitoring."
    • "I would like to see a faster web interface in the controller and more troubleshooting tools, including real-time troubleshooting tools."

    What is our primary use case?

    We primarily use the solution for the wireless services for the entire campus.

    What is most valuable?

    The wireless service is pretty much standard. 

    We like the centralized configuration and monitoring. 

    We like the performance of the access points as they're not easily interfered with by other wireless devices. 

    The initial setup was straightforward. It's really easy.

    The documentation is great.

    The pricing and licensing structure are great.

    It's very easy to work with.

    What needs improvement?

    I would like to see a faster web interface in the controller and more troubleshooting tools, including real-time troubleshooting tools.

    What do I think about the stability of the solution?

    The stability is quite good. There are no bugs or glitches. It doesn't crash or freeze.

    What do I think about the scalability of the solution?

    A lot of people use the solution. We have about 120 access points and more than 1,500 clients who use it daily.

    In terms of scalability, it is very easy to expand the network. We build new schools and buildings all the time so the usage is always increasing.

    How are customer service and support?

    We haven't used technical support yet; I really am not qualified to answer to how helpful or responsive they are.

    That said, the forums are quite helpful if you need assistance or to gain insights into usage.

    Which solution did I use previously and why did I switch?

    We previously used HP Access Point and LANCOM Access Points. The HP series was discontinued and the LANCOM is very outdated. Therefore, we switched over to Aruba.

    How was the initial setup?

    The initial setup is straightforward and not overly complex. A company shouldn't have any trouble handling the process. 

    We had it up and running in a day or two. The deployment is fast.

    What about the implementation team?

    We have installed and configured it by ourselves. We did not need the assistance of consultants or integrators. That said, we had the access points, however, we needed some education, some training. The company who sold us the access point really spent two or three days training us and then we configured it ourselves.

    We had a very good experience with them. We were satisfied with their level of expertise.

    What's my experience with pricing, setup cost, and licensing?

    The license is not that expensive. The access point comes with a perpetual license. That's a very big deal in this kind of market. For example, Cisco charges annual licenses in comparison. Aruba Access Points come with perpetual licenses. It could be one license and you have it forever. There is no need to renew or buy something extra.

    The pricing is very attractive. I'd rate it at a five out of five. 

    You buy the controller. You buy the access points and the licenses and that's it. If you want to have technical support on the controller, you have to buy subscriptions. However, the licenses and the warranty of the access points are free and forever. There's an unlimited lifetime guarantee.

    What other advice do I have?

    We are a university, so we have the whole community using this product.

    We are using Access Point 305 with the Aruba controller 7210.

    It's a very good solution. We have our problems, however, all wireless products have their problems. We haven't used state-of-the-art wireless solutions like Cisco or Huawei, so we're not able to compare everything together. That said, we are very happy with what we have.

    I would rate the solution at an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
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    Updated: December 2022
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