ExtremeWireless and Mist AI and Cloud compete in wireless networking. Mist AI and Cloud have the edge with their AI-driven capabilities and intuitive management tools, though ExtremeWireless is preferred for its competitive pricing and reliable support.
Features: ExtremeWireless provides robust security protocols, seamless integration with existing networks, and enterprise-level authentication methods. Mist AI and Cloud are known for AI-driven analytics, proactive network management, and advanced automation capabilities.
Room for Improvement: ExtremeWireless could improve by expanding feature sets for industries like hospitality, enhancing customization options for broader applications, and improving user interface design. Mist AI and Cloud might improve by offering more competitive pricing, simplifying advanced configuration processes, and expanding integration with third-party applications.
Ease of Deployment and Customer Service: ExtremeWireless features straightforward deployment and emphasizes strong customer support, suitable for organizations with limited IT resources. Mist AI and Cloud offer cloud-based deployment that is efficient and scalable, with responsive support empowered by proactive monitoring.
Pricing and ROI: ExtremeWireless offers lower setup costs, appealing to budget-conscious businesses, with ROI enhanced by its competitive pricing. Mist AI and Cloud present higher initial costs justified by efficiency gains from advanced features, promising significant ROI through improved performance and reduced manual intervention.
The best ROI is achieved over a three-year term.
The monitoring access and excellent support provide significant value.
The return on investment is huge and unmatched, as the devices are not expensive and are highly beneficial for day-to-day business operations.
I rate their support as a nine because they are very helpful when we need assistance and they strive to help, even if not the fastest.
The technical support sometimes closes cases without resolution.
I would rate the customer service as a ten.
The support quality needs improvement, particularly in terms of reachability and response time after the merger.
The issues were mainly related to response time.
I rate technical support from Juniper as eight out of ten.
The Extreme access points handle high-density connectivity needs very well, managing lots of traffic efficiently.
ExtremeWireless is suitable for companies with a user base below three hundred.
ExtremeWireless is quite scalable.
I would rate scalability at nine out of ten.
In terms of scalability, Mist AI and Cloud is scalable.
They work well without failures.
I experienced issues during firmware upgrades, as some devices required a physical restart, which affects system stability.
The stability of ExtremeWireless is somewhat weaker compared to previous solutions, like Motorola before its acquisition.
Mist AI and Cloud is stable, and I would rate its stability as eight out of ten.
I wish for ExtremeWireless to optimize the roaming capability between access points, especially for IoT devices.
They should develop more troubleshooting tools for system management.
There is some delay in firmware upgrades for access points.
Since the merger or integration between Mist AI and Cloud and HP, it has affected service quality negatively.
They should focus on making their GUI more user-friendly.
From a Juniper perspective, there is a need for further improvements in the SRX and the given solution area.
Each customer typically buys around 100 APs, which makes it quite expensive.
The pricing is favorable due to its flexible licensing model.
The pricing is a weak point for Extreme; it is very high.
Compared with other solutions, Mist AI and Cloud is not that expensive and is considered moderate in pricing.
Mist AI and Cloud is not an expensive tool and is very competitive.
My rating for pricing is five, where ten represents a low price and one represents a high price.
A single license can be used for on-premises, hybrid, or cloud, allowing for easy transition between solutions without losing investment.
The most valuable features of ExtremeWireless include the management through the one dashboard management with ActionCloud IQ, integrated with Site Engine.
The support from Extreme is very good and helpful.
The AI-driven automation, like Mist, assists the network manager and operation manager in troubleshooting the wireless network by identifying signal issues and offering timely assistance.
Mist AI and Cloud's orchestration is beneficial for troubleshooting and proactive analysis, offering proactive solutions before issues arise.
Marvis Action helps with alerting and monitoring, showing how many devices are down and what kinds of connectivity, DHCP, or authentication issues exist, providing alerts without the need to manually monitor all devices.
| Product | Market Share (%) |
|---|---|
| ExtremeWireless | 2.1% |
| Mist AI and Cloud | 1.5% |
| Other | 96.4% |
| Company Size | Count |
|---|---|
| Small Business | 14 |
| Midsize Enterprise | 10 |
| Large Enterprise | 8 |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 7 |
| Large Enterprise | 9 |
Mist AI uses a combination of artificial intelligence, machine learning, and data science techniques to optimize user experiences and simplify operations across the wireless access, wired access, and SD-WAN domains.
Data is ingested from numerous sources, including Juniper Mist Access Points, Switches, Session Smart Routers, and Firewalls for end-to-end insight into user experiences. These devices work in concert with Mist AI to optimize user experiences from client-to-cloud, including automated event correlation, root cause identification, Self-Driving Network™ operations, network assurance, proactive anomaly detection, and more.
Juniper also leverages Mist AI for next-generation customer support. It is the foundational element behind Marvis, the industry’s first AI-driven Virtual Network Assistant, which provides extensive insight and guidance to IT staff via a natural language conversational interface.
With Mist AI, operators save time and money with faster problem resolution and fewer onsite visits. Users benefit from a network infrastructure that is more predictable, reliable, and measurable.
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